Customer Reviews for 79 Self Storage
(U-Haul Neighborhood Dealer)
Canonsburg, PA 15317
(Serving Canonsburg McMurray Peters township and South Pointe)
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 2 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Tom T.
The place didn't open until 9 am but I was able to make a reservation to pick up the truck at 8:30 am. I had to wait until someone arrived to open the office.Kara P.
The key box was difficult to open. Posr better instructions. Also, Uhaul return app didn't work. Tried for over 20 mins but it wouldn't accept 5he mileage/fuel level pictures. Awful.William B.
Customer did not leave a comment.roger R.
It was convenient, but the pick up and drop off process was awful. I had to try at least 4 times before it would go through and then I finally had to drop the keys in the drop box because it would not go through. It was very frustrating.Timothy C.
Everything was ok.ROBERT S.
Customer did not leave a comment.Lindsay G.
The truck was awful. If whistled like a screaming turkey for 7 hours straight. I have a video I can send. Was all loaded so nothing we could do. UnbelievableJoel G.
Place seemed unprepared and disorganized. Ice and snow everywhere making it difficult to walk to and from truckDAVID G.
The inside of my truck was extremely dirty and I had to clean for roughly 30 minutes before I was able to place personal belongings inside truck. I have pictures to validate claim.Adam D.
There didn't seem to be coordination between local staff and online system. What I was actually paying for was very confusing. The interior of the box was absolutely filthy.Mario C.
Area was very small for Uhaul trucksChad B.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.Jocelyn C.
Customer did not leave a comment.Timothy S.
Customer did not leave a comment.Jocelyn C.
The truck was very dirty inside cab and bed. A loose dolly and blankets everywhere. Then when you return the truck you can't put it was dirty because it will charge you $25. On a positive note. When I called to tell the lady in the office she was extremely nice and apologetic.Richard S.
Customer did not leave a comment.James C.
The check in and check out process is terrible. The app kept going to black screen after tanking photograph of my drivers license or would take me back to the same step. My husband had to complete the process on his phone, which was having the same issues. This went on for nearly 45 minutes! We lost almost an entire hour and had to complete our move in our personal vehiclesAngela J.
Customer did not leave a comment.Angi S.
Customer did not leave a comment.Nancy C.
Customer did not leave a comment.FRANK A.
I dropped the truck in 24 hrs. They charged me over night and coverage. Even though the lady said no over charged and everything is okay. I called customer service. I don't know her name but she raise her voice. She couldn't fix the problem and told me that her manager will call me later. No one hasn't called me. Terrible customer service.Hyun H.
I couldn't register online After hours because of problems on your site But your customer service was very helpful.Dean G.
Customer did not leave a comment.Kevin Z.
Customer did not leave a comment.Kristian B.
We spent 2 hours trying to pick up the U-Haul because of the system not letting us complete the pickup. It made us late for our move and way behind schedule. We were on the phone with customer service the whole timeReda K.
Too much to type.Nathan H.
Back door was frozen shutBlaise B.
Customer did not leave a comment.Christine D.
Customer did not leave a comment.Neil D.
Make sure a vehicle is actually there! We rented a 20 foot vehicle, got relocated to pleasant hills (45 mins away), were lucky enough to enough to get a 10 foot truck. Horrible experience!Matthew E.
I make a reservation 5 days prior pick up. I drove 6 hours to pick up location to find out there's not trailer. Then sent to 1 hour drive to 3 different locations 'til finally after 3 hours of jumping from store to store to 3 different locations finally get the trailer U-haul and I agree will be waiting for me at first location. I'll rather let you guys do the rating ! ! !Ronald M.
Customer did not leave a comment.steven M.
Customer did not leave a comment.Marko M.
The auto transport was tucked away & the worker didn't help at all. My husband couldn't hook up the 26" truck, so he had to get in a smaller uhaul pull the trailer out and then hook up our moving truck. Ridiculous that the auto transport wasn't pulled out and ready to go. Would never recommend this location to anyone.Rikki S.
The rental person didnt know how to rent me the truck. She called someone n they told her to put a false date in. She did. My reservation is for Sept. 4th. I already returned the truck. They said i went 70 miles and charged me double the estimated price. No attendant came out with me to check scratches dings gas n mileage. Very disappointed. Was a return customer. Going to Budget from now on. Very disappointed in service and quality.Rochelle G.
Customer did not leave a comment.Thomas S.
Not sure. I went in Friday to rent some moving quilts and a hand truck I was quoted and given a sheet showing my cost being $79 and some change. Today I get a receipt emailed to me after returning the stuff for $106. I called the location and they said it was Uhaul's fault and they couldn't do anything. I want to know why I was given one price for equipment where there are no "mileage" charges, etc. and the dates I initially provided did not change, and then after the fact I get jacked for another $26 dollars?? Please EMAIL the response; and rest assured it and the original receipt I was given will be shared. On the positive side, I do want to commend the staff at this location as they are extremely friendly and courteous; they apparently just need to partner with a better national service provider.Greg C.
A dolly was included in my order. No dolly provided and because i picked up after hours, i was unable to get one in time for my move. I contacted uhaul customer support and was told it was removed from my bill. It was not. At check out I was told I had to call customer service again for a refund.Katherine V.
Virtual drop-off was easy. U-Haul app could be better by not requiring customer to sign in every time he/she opens the app. Should be able to stay signed-in.David S.
Customer did not leave a comment.Jon B.
Please make sire the equipment is is all good. The truck i rented in that air-conditioning was not working no cool air, entire drive was awful and suffocating.Kiran B.
While there was a light that was damaged on the trailer I rented, it was in overall good condition and this location was conveniently located.Manuel T.
Severe disrepair on the unmaintained trailer caused me to have an accidentRichard J.
Customer did not leave a comment.timothy L.
Gary, the guy at the front desk, was extremely friendly and helpful.William Z.
Customer did not leave a comment.Michael S.
Very nice and helpful. It was a very nice experiencePatricia N.
Customer did not leave a comment.James C.
Easy mobile check in, clean truck, great experience!Denise P.
Customer did not leave a comment.Trushitkumar P.
Customer did not leave a comment.Minji B.
No one was at the location to provide dolly and pads. I did the entire check out and check in from mobile phone. But regardless of who I discuss with a Uhaul, each bill I get still contains the pads and dolly. Frustrating.Andrew B.
Took 30 minutes for attendant to figure out the computer. He screwed up and wanted to charge me $180 instead of the $90 my receipt said. Also, I had requested and even written down the address to the Falls Rd location in Baltimore to drop off. He ended up doing a different place and could not figure out how to change. Was too frustrating.Christopher P.
My truck was not assigned so I could not use the app to check in and the guy was not even there! Had to wait 30 min to get truck.Christina S.
Hard to find kiosk.Alison B.
Customer did not leave a comment.Hilary B.
Customer did not leave a comment.Dale R.
Customer did not leave a comment.Jeffrey Z.
Customer did not leave a comment.Floyd T.
I rented the 10' truck to haul furniture to a donation site. We had a large stove, dressers etc. It would be helpful if there is some sort of ramp available. We all had bad backs.... ;)Darlette N.
I'm not sure if it was this location's fault, but the vehicle itself was in less than ideal condition. I suspect wheel alignment was off, as I had to turn the steering wheel ~10 degrees counterclockwise to get the vehicle to go straight. Also, windshield wipers were just about useless, and it rained the day I was travelling with the vehicleryan T.
Called numerous times during standard business hours to arrange a drop off and no one answered. Finally, left a message and no one returned the call. After speaking with uhaul corporate to get authorization to drop the truck to the Canonsburg location we waited an hour and a half for the owner/manager to show which, he/she never did. The only reason we waited was because two other customers were there and one said he was told that someone was on their way down but that was 45 minutes ago. Needless to say none of the customers were happy. But it didn't end there. We called uhaul corporate, again, explained the situation and said we had to leave since we still had a three hour ride ahead of us. We were cleared to leave the truck their and put the keys in the drop box. We took a picture of us doing so. Two days later I received an email saying that the truck was not returned and to please call, which I did. The fellow I spoke to was very nice but actually told me he had to get verification that the truck was returned to the location we said it was. How was he going to verify the truck was there? He had to call the same location that never answered the phone or returned messages or showed up as stated. I again had to wait on the phone and then it was decided that I would receive a call after the agent was able to reach the location. I received no return call. Instead I received another message from a different agent that the truck was still not returned and could I call as soon as possible to discuss the matter!!! Really!!! After calling for the final time the agent, again, very nice and polite and professional checked something and said it should all be straightened out. I would not classify the rental and/or uhauls checks and balances system a success and will likely try another firm next time.Edward M.
When I picked up the truck whoever used it before left it filthy. Only 1/4 tank in truck. Why do you allow to return no full? Finally, all ordered furniture pads and dolly were not in the truck and after calling and on hold for around 45 minutes found out we had to pick up at a location 20 miles away. Uhaul credited my credit card $50 for the trouble which I appreciate, but would have rather had everything there to begin with.Christopher G.
Customer did not leave a comment.DEE B.
Customer did not leave a comment.Glenn B.
There was nobody there when I arrived to pick up the truck. A note left on the door to call and no answer left voicemail I was there waiting. After numerous calls to U-Haul 800 number disconnected 3 times. And over an hour wasted I was finally told that I could have done all this online and received a code to get the key out a lockbox. Very poor communication beforehand to explain that's how you receive the key and no answer to office or the number on the note on the door. I would NEVER use the location again!!!Cara P.
Customer did not leave a comment.John D.
Customer did not leave a comment.joni C.
Customer did not leave a comment.Brittany L.
Update this places hours of operationAnthony M.