We had reserved a truck & auto hauler for Tuesday, 09/14/21, at AAA Self Storage in Plano, TX. When we arrived Monday, 09/13/21, to complete our ID verification, AAA was closed Monday & Tuesday for "Employee Appreciation" holiday. We went to 7 Star Sam's location, & the operator there helped us cancel the previous reservation & established a new reservation for the equipment we needed. He really turned a bad experience into a good one.THOMAS P.
Customer Reviews for 7 Star Sam & Associates
(Distribuidor de U-Haul del vecindario)
Plano, TX 75074
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mar.: 8 a. m. - 2 p. m.
- Mié. - jue.: 8 a. m. - 5 p. m.
- Vie. - sáb.: 8 a. m. - 6 p. m.
- Dom.: 10 a. m. - 2 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.RENE TASHAWN L.
El cliente no dejó un comentario.ALIRIO N.
Jay was amazing and great customer service. Will be renting again in 3 weeks.DAVID C.
I was supposed to have a pick up time at 6:15am and they didn't have the key ready or me in the system. I had to wait an extra 30 minutes to finally get it. Being on a time constraint for an event we were having, did not make me happy.JOSHUA R.
The service manager was very professional courteous and helpful. The whole experience was very pleasant.SHARON P.
El cliente no dejó un comentario.BRENDA S.
Rough location with no defined parking. Trucks and trailers were just placed with zero logic. My guess is this was because it was after hours and the clientele that returned the equipment were not the brightest or were completely incompetent.Phillip V.
El cliente no dejó un comentario.LAWRENCE O.
Very busy staff, had to wait quite awhile just to get my vehicle okayed to tow.BRIAN H.
El cliente no dejó un comentario.JAMICA O.
El cliente no dejó un comentario.MARCUS F.
I ended up paying for 9 gallons of gas to go 39 miles and the answer was that the 15 ft. truck uses a lot of gas.Roger S.
Let the customer know in advance if they need to look for blankets at another location if the pickup location is out of blankets on the reservation. Otherwise, friendly staff and great drop off app.SUSAN D.
El cliente no dejó un comentario.Randall B.
El cliente no dejó un comentario.Jessica J.
Excellent service!!Everardo R.
El cliente no dejó un comentario.Doug D.
Great customer service!PATRICIA L.
El cliente no dejó un comentario.TERRY D.
Sam is very friendly and quick. Truck was in good condition.UMID M.
El cliente no dejó un comentario.LALIBALA A.
El cliente no dejó un comentario.Bre'Ahn H.
El cliente no dejó un comentario.LELAND B.
El cliente no dejó un comentario.MAX A.
El cliente no dejó un comentario.JOSE C.
El cliente no dejó un comentario.GERSON R.
El cliente no dejó un comentario.YAMILLEC R.
Excellent service.Wesley S.
Representative was very nice and friendly. But the U-Haul I rented was â€œgarbage.â€ Truck was not clean, alignment was off so bad the steering wheel had to be turned at almost 90 degree angle just to go drive straight. Ashes were still in ashtray. Basically I feel I paid 100$ for a broke down disgusting truck and especially now with the covid pandemic going on cleanliness should be a top priorityCEDRIC C.
El cliente no dejó un comentario.MARK P.
El cliente no dejó un comentario.SUSAN K.
Service was very goodDwight R.
Excellent customer serviceJames H.
Great ðŸ‘MANUEL R.
Pay closer attention to tire wear, the front tires were worn smooth on the insideJERRY S.
El cliente no dejó un comentario.Bruce R.
Thank you Jay!AARON M.
Poorly maintained location. Poor customer service, this location is not equipped to accommodate U-Haul customers. I would never recommend this location to anyone.MICHELLE S.
Poor location. Very scary. Not much parking but the employees were very friendly and helpfulKenya D.
El cliente no dejó un comentario.BENJAMIN D.
El cliente no dejó un comentario.MUSTAFA U.
El cliente no dejó un comentario.NATOSHIA A.
El cliente no dejó un comentario.SCOT G.
weird working out of a gas stationJOSHUA R.
El cliente no dejó un comentario.BLAISE S.
AC on the truck did not work. Shocks were bad, brakes were not good. The steering had over 4" of travel making the vehicle unsafe. No one was available at the time of rental or the time of return.Jeffrey R.
Return was quick, it was great. Location is a gas station that I did not get inside but as long as there is a Uhaul employee there for a return it's great.VU T.
El cliente no dejó un comentario.MICHEAL W.
Truck wasn't ready at the reserved time. No parking at location.tung F.
El cliente no dejó un comentario.lyquitta W.
El cliente no dejó un comentario.LAMAR DONTE T.
El cliente no dejó un comentario.HUSAM H.
El cliente no dejó un comentario.LAURETTE N.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.Stacey S.
This was my first time renting a u-haul. I'm really satisfied with the service.C M Q.
The attendant went above and beyond, taking care of us at the convenience store next door an hour before the rental office was open.MICHAEL P.
Everything was absolutely wonderful!! I cannot remember the gentleman's name to save my life (I'm so very sorry!!), but he was amazing and extremely cordial and professional. I will 100% be renting my uhauls from this location from now on and will recommend ALL of my friends and family there as well. Thank you for your help and God bless you!!Jessica N.
El cliente no dejó un comentario.Jun C.
El cliente no dejó un comentario.Tuquan G.
El cliente no dejó un comentario.LEO S.
They could use improved signage for the store entrance onto the property.Michael B.
The staff is very friendly and helpful. They didn't try to upsell any services, supplies or equipment. The truck was ready to go when we arrived.DAVID H.
El cliente no dejó un comentario.Kyle C.
By far the easiest U-Haul rental process I've had.Daniel C.
El cliente no dejó un comentario.DONITHON M.
Everything is well organized. Very friendly.JORGE D.
Check the vehicle 00the truck I was given brakes not good and something made the truck to shake very scaryBEATRICE W.
El cliente no dejó un comentario.LOGAN K.
El cliente no dejó un comentario.JAMES S.
Customer service was greatLISA L.
Everything was quick and easy! The staff at the u-haul pick up were super helpful and kind!!JASON B.
El cliente no dejó un comentario.LARISSA B.
Great selection and fast service! No improvements necessarySTEPHEN L.
Jay was friendly and helpful.GREGORY R.
The location where I picked up was THE WORST!!! Treatment I've ever experienced. That place needs to lose their rights as a UHaul Dealer He was not helpful very rude. I feel I need some of my money back and you can take it out of his pay. He was the only one working the convient store which first of all not a good place to be a dealer when it's busy with people buying scratch offs every min and was taking away from my time getting my equipment Then I had to pull out my own truck and hook up the trailer. NOT COOL!!!!DENISE G.
El cliente no dejó un comentario.Brian B.
El cliente no dejó un comentario.Sandra Y.
Kind and courteous. Would rent here again.Stephen M.
El cliente no dejó un comentario.ANA G.
El cliente no dejó un comentario.Julie P.
It was in a convenience store that looked kinda scary.NATURE DAWN A.
The store was difficult to locate. I was done 40 mins before drop off and was not sent the text link for drop off until 30-20 before due and I had to run back and forth to take pics. Send the drop off link in the email. And prepare renter would be an improvementElizabeth H.
It was one of the easiest times I have used UHaulRAY S.
Jay and carolina very professional and helpful I am glad I rented from this location everything was ready to go aheadZouxciues A.
The strap ratchets were so rusty it took all my strength to strap down the tireseddie M.
No problem at all with the service at the rental location. Problem started when my confirmed reservation was at a location five minutes from my house for a small pickup truck. The morning of the reservation I was changed to a different location thirty minutes from my house. I noticed the change, there was no email or text from Uhaul advising of the change. When I arrived at the new location they did not have any pickup trucks. I tried calling customer service, but after holding for a while I gave up and ended up renting a small moving truck. In the end it satisfied my needs, but the location change to my reservation plus sending me to a location that didn't have what I reserved was a headache.SCOTT K.
Truck was not clean. I went 30 miles and put $7.86 of gas in truck at location where I turned truck in at and they still charged 7.50 for gas. This would not happened if someone would have properly checked me out.ROYAL B.
El cliente no dejó un comentario.GANESH S.
Very horrible experience. They gave me the wrong Uhaul truck. I couldn't reach the phone listed on the contract store because the phone number used is non-functional. There was a tornado warning and I was stuck trying to figure out what to do since the return form would not let me proceed with the incorrect odometer reading. Could connect to uhaul customer support after 45 minutes on hold on phone. For this inconvenience there should be no charge and mistake should be corrected so that customer is not left hanging in diffcult situation.RAJANISH P.
Better customer service. I found him to be rude and the area smelled of urine and the truck smelled like cigarettesKeira B.
El cliente no dejó un comentario.RICCARDO R.
Just keep on doing what you do! You make is so easy for rental; from online reservations to meeting with someone to online return. Thank you so much!VICKIE H.
El cliente no dejó un comentario.CHRISTOPHER S.
El cliente no dejó un comentario.RASHMI RAJESH L.
El cliente no dejó un comentario.Heather M.
El cliente no dejó un comentario.WADE B.