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rudolf j
Customer Reviews for 590 Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing very helpful
john FDon't take reservations for 9 am if the location doesn't open until 10
Charles FThe vehicle had some alignment issues
Wesley Vtook a while to check in but great experience overall
Craig KWould have been nice to have a ramp on those trucks.
Wesley VThe outside and inside of the truck were relatively clean except for the side mirrors that were covered with bird droppings. Shortly after taking the truck on the road I heard a loud metallic noise that prompted me to pull over to investigate. I reported the issue to U Haul. And while driving the truck for local move my helper and I heard several metallic noises that appeared to be coming from the undercarriage. Also the transmission was grinding at times especially when in reverse. The odometer was under 35,000 miles so the truck noises was a surprise. I prior rentals the U Haul trucks performed very well.
Edward GAll went as smoothly. The truck was very clean and all went well. Thank you for your assistance.
Stephen SMy scheduled pick up was 9:30, I wasn’t taken until 10:15. Uhaul changed my pickup site. Originally I was set for Milford PA. Uhaul changed my pickup to Lackawaxen PA which was 30 mins out of the way after already getting on the road 45 mins later than planned. Then my drop off location was changed miles away from the previously arranged drop off. After calling and complaining that I would be on foot after dropping off, it was then changed back.
KEVINJ BThe owner of this location doesn’t like renting trailers. He didn’t want to trailer back when I was done. But I couldn’t afford the one-way drop off fee. I was charged the 6 x 12 rate even though I reserved a 5 x 9 trailer. I was never told a 5 x 9 was not available until I got to the location and the only trailer he had was a 6 x 12. I rent a 5 x 9 trailer over 40 weekends a year for four years. This is by far my worst experience. Plus I was overcharged.
ROBERT BExcellent customer service
JOSE LCommunication needs to be improved. The customer service was horrendous.
EDWIN JReturn after hours and was charge a $50 clean up fee for U-Haul blankets that I didn’t rent. Charge a after hour drop or fee because I could not close out the contract by phone because there is no cell service in the area. I called the owner and he was nasty and refused to discuss the charges. Stay away from this U-Haul dealer he is bad news!!!!!
IAND BOwner was very enjoyable would come back here again
Darren MBest
OLEG KExcellent customer service
RAQUEL JWhen we got there at the appointed time of pick up the guy at the desk said he wasn’t informed about the pick up, because you first have to talk to us at the location, nit to u-haul dispatcher. So even though we had confirmed the day before actually twice, that the equipment was there, he didn’t know. So if those misunderstandings can be cleared it would be easier to avoid confusion. Otherwise the experience was awesome. Truck was spotless and all went well. Thanks.
Morrin BDon’t change prices once given. Don’t tell the customer a day that the facility is closed. I was told I could pickup on a day facility was closed. The guy was frustrated and upset to come in on an off day. It was not a good experience. Would never go there again. Ray got upset and told me he would leave, that he was doing me a favor because I refused to pay twice as much as I was quoted.
JANET DThey don't wear masks. Truck wasn't sanitized
Peter MThe representative at the pickup location was friendly and very helpful.
Richard MThe location was never notified of my reservation . I had to wait for 40 minutes for the location to open , plus it was in a part of PA where there was No phone service so I couldn’t even call anyone .
Edward WTo far from where I needed to pick up truck. Otherwise everything else was great
ashleigh gpaperwork
Dean BLocation charged us a after hours fee and cleaning fee of $42.40 for a truck that was returned at 3pm. Staff was rude on the phone when I asked them to explain the fees. Will never rent from this establishment again. Sad!
Mitchell Dexcellent customer service !
Steven PThe size truck I reserved was not there, had to rent a bigger truck then needed.
Mark SI made reservations for 4 trucks on the same day. The reservations were made 2-3 months in advance. Then to days before pickup, I get notified that I was assigned 4 DIFFERENT PICKUP LOCATIONS. I literally spent 4 his rounding up the trucks. Uhaul had plenty of time to arrange my trucking needs. This was unacceptable and inexcusable. I am furious. The locations were very helpful though.
ISAAC PIn my lifetime I have rented numerous vehicles from uhaul in all different types of locations. 590 service was by far the best.....they were very helpful....exceptionally nice and very easy to work with I would highly recommend them to anyone!
JOHN KThis is for the Operations Department of UHaul, not this dealer. My original drop-off location (Tafton,Pa) was no longer a UHaul dealer. I had to drive 20 plus miles further to drop off the truck. Your website for locations should always be current so that what happened to me does not happen to other Customers.
Steven Gthe cost was too expensive was told one price and then it was $180 dollars more than price anticipated. Very deceiving on the pricing.
ROBERT SIt appears that I was charged for 4 gallons of gas even though the truck came back with more gas than when I received it. Could this be taken care of.
CARY RSend a rep from Uhaul to visit this horror show. Its ran out of a filthy garage with no customer service or professionalism. Owner was over an hour late for my pick up. I was just walking around outside this dump waiting. There is no CELL service in the area so YOU JUST WAIT! The equipment is located across the street in a muddy opening next to a junk car storage lot. The trucks, vans and trailers are in literal mud. Customers are expected to dredge into the mud to get to the equipment. Horrible experience . UHAUL GO SEE THIS PLACE IN PERSON!
David NVery friendly customer service. I will definately use this place to rent in future if needed. Professional, curteous staff.
MARY BRay, the establishment owner was extremely helpful in helping me decide which equipment I needed and the best way to carry out the rental. He also went clear out of his way to make sure that I got the equipment I needed. He was a pleasure to deal with, and I highly recommend renting from him!
Theresa S590 service station went above and beyond yo get me a truck. My experience with uhaul before contacting 590 setvice station was a disaster. The customer service rep was rude and not helpful. Did not attempt once to make my experience better. Will never use the website or the corporate office again. Will go local. Again the specific location (590 service station lackawaxen,pa) was fantastic, but the corporate part was awful, may think twice before using them again.
Corey Pmake sure paper work is correct
JOE RThis location was convenient and very friendly. I will definitely use them in the future.
Dorene WThe location was amazing..uhaul Was terrible...they changed my truck location withought telling me...yeah real cool..I had to be their boss and do their work for them..they made it so much more stressful to move than necessary...never again..they got my money once,and never again..and the manager Roxanne was ignorant and non helpful or empathetic by realizing they messed up my reservation,she wouldn't budge or do anything in her power (she said she was a supervisor,but didn't accommodate me for their mistake) this is my first and last uhaul experience...
Matt GWorst customer service experience I’ve had in years. It took 3 trips to secure the truck, it had 1/8 tank of gas , and 45 minutes on rental day to actually get the truck. The 2 previous visits to your facility was my attempt to avoid a lengthy pickup
MICHEAL FI requested that I use another location. This location was 45 minutes in the wrong direction for me. Over all U-Haul made a tight timeline and stressful move day more stressful.
Rebecca HSince the rental was done on the computer there wasn't anything for the receiving end to do except collect the key and ask if there were any problems. The man I talked to was very nice and welcomed me to the neighborhood.
jon t