The U-Haul in Granite City I made reservation for a 15 ft U-Haul truck and they gave me a 14 ft truck I called her the day before to let her know can I come in at 7:30 she said yes no problem when I got there at 7:25 I called her she's I'll be there in a few minutes she wind up coming at 8:20 a.m. on the 22nd of March then she had computer problems and she didn't give me a printout of what the gas was she told me it was full come to find out I did 48 miles from 4080 Kathy Drive in Granite City to 5312 and North Illinois when I came back to fill up the tank it cost me $42.07 she lied and then she going to give me the paper after I get back and show that it said full if it was full why did I have to pay $42 I want my money back plus I had to keep the moving people to load and unload at the destination was a four hour cycle but it want to turn on the 5 hours and I paid $150 so they can help me he put his stuff put some of my stuff in his car I had to call my girlfriend to wind up putting stuff in her car then I had to come back the next day and put stuff in my car so it talk cost me additional 150 plus 22 dollars and gas I am not happy my number is 618-691-46569 p r e n s a
Yvonne P
Customer Reviews for 4 Your Stuff Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was all a Great Experience !!!
David LThe original rental location closed unexpectedly due to weather, but the rep called me and redirected my reservation to 4 Your Stuff Storage and the friendly staff there got me squared away in no time, despite the bitter cold and the snow on the ground! My trip took a little longer than expected (again, due to the snow), but we brought the trailer back and checked-in. A+ service, I would definitely use this location again!
Lawrence EEasy great service. And nice employee.
sukhjinder sDrop off staff was very poor. When I picked up, the staff was very helpful.
morgan sAt 11:00 am on Sunday the facility was not open like it should have been. I waited 30 mins and still no one was there. I ended up doing self drop off but wish someone would had been there to do their job as I had agreed to.
Jondalyn UThe location was perfect. Your website on the other hand is absolutely ridiculous the way it adds things to the cart and misleads people into buying the insurance and misc. moving materials. Like wtf happened to integrity? I swear corporations in the us need a reality check. Again just to clarify the location was perfect corporate u-haul fuck off
Jacob WIt took over an hour to get trailer rented. There was no one there to assist or even supervise hooking up of trailer. There was only 1 trailer in the city & it was larger than I wanted or needed. Store hours very inconvenient.
Carl WGreat way to get moving equipment
Ruth CThankfully this location was open. It was the only one of the 3 total that were. Everything went well and the representative helping on the phone was very easy to work with. I'll be sure to use this location again on the future.
Michael CSeats were clean on truck, but not floor or whole dash area. Otherwise, ok.
Mary BFaster service!!
Sherry DEverything was absolutely perfect!!!! I was very well pleased.
Charles CKeep doing what you do
LIDELL HThis place was fantastic..and so understanding during my time of dilema...i give this place 10 star ratings!!
Vernon TI paid for extra miles and would like to know.when my money will be refunded.
DEVEN FThe person in charge didn't know the process well and it took 2 hours to give us the truck.
LEIDY LGood customer service
BHARAT PWe were supposed to pick our truck up at 8:30am dealer wasn't there we waited for almost an hour still no dealer finally some came by the dealer and called them. The truck still had to be checked in before we could rent it. 30 minutes later the dealer rented the truck to me over the phone. The bed of the truck was filthy.
JAMES PExcellent service and the trailer I rented was easy to use and worked flawlessly. I would definitely recommend this service to friends and family.
David LNo issues
Robert PJudy just needs a little more computer training. She was wonderful, but kept getting caught on computer steps.
Shaun MDid not have or ever carry furniture pads. I ordered 5. Lady did not know how to finish check in with us on her phone. I had to help her. The location is not easily located or advertised. Besides the 1/2 hour check in once we found it, everything went fine.
Sherry SNeed to make sure to let people know to go to 2 Nd drive not first
Vada K