They will tell you that you can drop it at a location. Once you arrive they will say can't drop it there and try and offer a small $ to drive 100 miles out of your way. The worst part is the guy who answers the phone is a smart ass. Told me if I wanted to make a new computer program to go for it. He's lucky I can't go see him today and teach him some manners. If I was his boss he would be looking for work.Kevin S.
Customer Reviews for 4 Corners Riversports
(Distribuidor de U-Haul del vecindario)
Durango, CO 81301
(Across from Office Depot)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 5 p. m.
- Dom.: 10 a. m. - 4 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
George, the check in attendant was absolutely horrible. I came in, being my happy self, greeted him by saying "hey there big dawg"! He relied, "don't call me dawg, it's disrespectful, I've fought people for that". Completely ruined my experience. The truck was nasty, full of dog hair and oil in the back. Then after I dropped the truck off he called me and yelled at me for 10 minutes, telling me "I have your address, I know where you live". I will be placing a call to the corporate office first thing on Monday morning. George needs to find another job, preferably not one in customer service. I am so incredibly angry and has made me rethink my business with this location. These calls hopefully are recorded and I would honestly like a refund for the dirty truck and horrendous customer service.ANTHONY G.
El cliente no dejó un comentario.CODY J.
El cliente no dejó un comentario.Ginny D.
El cliente no dejó un comentario.STEVEN P.
El cliente no dejó un comentario.Mark G.
The truck was in good condition and everything went smoothly.Cody W.
El cliente no dejó un comentario.Dale M.
El cliente no dejó un comentario.JAMES S.
El cliente no dejó un comentario.KARL M.
All good no issuesJAMES H.
El cliente no dejó un comentario.CARTER R.
El cliente no dejó un comentario.VALERIE L.
El cliente no dejó un comentario.Kent W.
El cliente no dejó un comentario.Bethany M.
El cliente no dejó un comentario.Robert F.
This was an appalling experience. After checking twice with U-Haul operators that the truck would be available, we arrived here at 7 AM with a truck share code that didn't work. We called U- haul and were on hold for a half hour then switched to the truck share phone number where we were on hold for another 10 minutes after which we got an answering machine. We came back when the office opened at 9 and the service rep couldn't find our truck. They told us to come back tomorrow! We had movers booked from 8am until 10:30. At 10am it was finally determined that the truck we had booked was mistakenly given to someone else. The manager had the representative retrieve our truck, but our movers had to leave. This entire scenario cost us time, money and aggravation, not only putting us behind on our moving day, but also the next day when we arrived late for the movers arranged to unload the truck. We had ordered 48 blankets but given only 13, thus furniture was scratched during the move. We were offered a $50 compensation for a series of errors made by U-Haul.Patrick O.
El cliente no dejó un comentario.JACK G.
El cliente no dejó un comentario.Dean L.
El cliente no dejó un comentario.ROBERT C.
Reserved online & picked up as scheduled. The uhaul crew there are greatâ€¼ï¸Byron T.
El cliente no dejó un comentario.Melissa W.
El cliente no dejó un comentario.JEFFREY B.
Excellent service and experienced staffFaisal A.
It was fine just a dirt parking lot. Easy to get in and out ofJames H.
El cliente no dejó un comentario.Kim M.
We got the truck with only a quarter tank of gas. I have rented from various U-Haul locations over the years and always feel more comfortable when I have half a tank or more to start with. I don't want to have to add gas before I even start loading the truck. Other than that, this location was AWESOME. They were busy but very friendly and helpful.Benjamin D.
El cliente no dejó un comentario.Matthew G.
Drop off location was great. Uhaul overall is garbageMatthew G.
I had a long day of work ahead of me and showed up at the Uhaul before opening time. George went out of his way to help me quickly and had me on the road within minutes of the store being officially open. Very pleased.Gary J.
Easy. No hassle at all. Freindly.Stephen O.
El cliente no dejó un comentario.gabriel B.
El cliente no dejó un comentario.Drew G.
You are all professionals thank you always great service this is our second time renting from you all.Paul S.
El cliente no dejó un comentario.George N.
El cliente no dejó un comentario.Katie B.
El cliente no dejó un comentario.MIRIAM R.
excellent customer service.Dylan T.
El cliente no dejó un comentario.Theodore B.
El cliente no dejó un comentario.MARNE P.
Brian at UHaul/Four Corners Riversport in Durango was great to work with. He is a high energy performer who provided accurate information and service from start to finish. The cargo van we rented came at a reasonable price compared to all the other options in this area. We highly recommend UHaul at this location.Georganna B.
I've rented a lot of UHaul trucks, this was by far the worst experience everBRADLEY C.
El cliente no dejó un comentario.Michael L.
We were first-time haulers and everything went smoothly. They assisted us with the hookup and explained everything.Michael A.
The service was fast and friendly. This is now my go to spot!VALERIE S.
El cliente no dejó un comentario.Linda C.
Fast, efficient, friendly service great costumer service!!James M.
El cliente no dejó un comentario.Zoe Z.
Everything went will. No need for improvement as far as I'm concerned.EDWARD D.
They called and said pick up the truck at 8:00 AM' Went there, nobody there. Came home and called and they said 9:00. My friend had a doctor appointment so we couldn't get back there until 10:15. Then they needed a contact phone # which I did not have with me. Sent friend back home to get it. He called twice and they didn't answer the phone, so he drove back into town.Susan C.
El cliente no dejó un comentario.Christine B.
El cliente no dejó un comentario.Donald C.
El cliente no dejó un comentario.Linda P.
El cliente no dejó un comentario.Bryan Matthew H.
El cliente no dejó un comentario.Mark R.
El cliente no dejó un comentario.Armando L.
El cliente no dejó un comentario.Steven P.
El cliente no dejó un comentario.Ronald R.
El cliente no dejó un comentario.William C.
El cliente no dejó un comentario.Lynn U.
Once again I was blown away by the professionalism of this U-Haul location. I felt like a long haul trucker pulling such a fine piece of equipment across the state. The kind, friendly and knowledgeable staff along with their sweet shop kitty helped make my move all the better.Aaron S.
El cliente no dejó un comentario.Shirlee K.
El cliente no dejó un comentario.Justin W.
El cliente no dejó un comentario.RODERICK M.
El cliente no dejó un comentario.Scott M.
Very helpful!! Turned out we needed bigger size trailer than we ordered and they took care of it. Great customer service!Steven M.
El cliente no dejó un comentario.ROBERT DANIEL T.
Everyone was helpful and friendlytheresa B.
The main boss and an employee got in an arguement and the employee walked away - it was uncomfortable. Outside of this, they were good to work with getting it rented.Glen P.
El cliente no dejó un comentario.Danny B.
El cliente no dejó un comentario.HEIDI M.
More of the same. I voiced concern about how filthy the truck was , the response was â€œwell it's not like we take them to the car washâ€.Edward B.
El cliente no dejó un comentario.Kyle L.
Have the truck ready and cleaned for the customer who us picking up at that location. Not having a inch of dirt on the window and the employee trying to clean off the window with windex and then saying that's all he can do . The truck was filthy!!! Inside and out .. and miles where 200 off what they said it was I had taken a picture to cover myself .Lisa S.
El cliente no dejó un comentario.Devin B.
Have vehicles windows that you can see through. Have a night check-in process that does not take 2 hrs and 6 phone calls to complete.Steven H.
Pay in advance not upon returning the trailer.Justine S.
I can't think of anything. They were helpful and did everything they could for me. Even when I had to keep my rental for another two days!Eric H.
I've been here a couple times and always miss the turn to the entrance - a directional sign would be a big help for first timers and old timers alike.STEFANIE T.
Don't change a thing. The staff was exceptional. The best service I could ask for. Thank you George!!Rebekah V.
Super easy drop off. Only took about 10 minutes total, and the guy who helped me was super friendly.Erin G.
The staff are this location is great... very friendly and helpful.Christine S.
The uhaul Staff @ 4corners are the Bestâ€¼ï¸â€¼ï¸ðŸŽ‰ðŸ‘Byron T.
El cliente no dejó un comentario.Jeremy C.
Great customer service by George in Durango!! Give him a raise.Timothy O.
Nothing. Service was great!Carmen B.
This was honestly the worst experience I've ever had in my 56 years. The man who took care of the rental was absolutely the most belligerent person I've ever dealt with. I was renting a trailer and had a Wounded Warrior friend with his truck helping me. The UHaul rep was not giving him any guidance as he was backing up. My friend came back once and was about an inch off the hitch. The UHaul rep said "this guy sucks at backing up. What an idiot". My friend backed up again ( with really poor guidance from the UHaul rep and wasn't back far enough. The UHaul rep said "what a fucking idiot" I said calmly "the guy you are calling a "f'n idiot was blown up in Iraq fighting to protect you". The UHaul rep then said without me saying anything, "we should have never left Iraq. In fact, we should have never left Vietnam. Those fucking Communists are trying to take over the world". I never asked him to comment on world politics. I was trying to rent a trailer to pick up a car. When I first called to rent the trailer they said it was for 24 hours. They asked me if I knew when I'd bring it back. I said well within that period but I wasn't 100% sure. I said the drive to Telluride was 2 hours and another 2 back. I had to load the car on the trailer and wasn't sure how long that would take. She said "that's okay, you have 24 hours". When we got to Telluride, we found the several mile road was dirt and one lane, so we had to drive slowly. Instead of getting back at 2pm we got back a little later. I got a call while we were on the road back asking me where we were. I explained that we were driving back and were in Dolores and would drive directly there after dropping off the car. The person said "That's fine, you have 24 hours on the rental". When we got back to UHaul, the original rep was sitting in the office and saw me but didn't come out after I knocked as the sign on the door said. 15 minutes later he walked out and blew up at me. He said he "do you see this guy waiting here ? What the fuck". He then got even more belligerent. My Wounded Warrior friend who was helping me tried to calm the Uhaul rep down. The rep responded by saying "Come on, you want to fight me? You think you are tough?" He then shouted " you are so lucky I'm not charging you for all the shit I've had to deal with" We finally tried to pull away after the checkout and the UHaul rep got in front of the truck and said "Come on, you want to fuck with me? Get out of the truck." He finally let us go. I am a 56 year old professional and a business owner. All I wanted to do was rent a trailer to pick up a car in Telluride and bring it back to Durango. What I got was and experience that I will never forget. I will never rent anything from your company again. I also let everyone in town know the experience I had with UHaul.MICHAEL B.
Very friendly, helpful an fast.WILLIAM L.
El cliente no dejó un comentario.RACHEL B.
El cliente no dejó un comentario.Thomas D.
It was a very efficient clean operation.Wayne P.
El cliente no dejó un comentario.CHARLES S.
These folks provide fast service and get you out.Charles M.
You all are super friendly and adaptive-- your location is easily the best experience I've had with uhaul.LOUISE F.
El cliente no dejó un comentario.James K.
El cliente no dejó un comentario.Daniel T.
El cliente no dejó un comentario.charles G.
El cliente no dejó un comentario.lear J.
El cliente no dejó un comentario.marla H.