Customer Reviews for 280 Space Self Storage
(U-Haul Neighborhood Dealer)

320 reviews

12399 Old Hwy 280   Chelsea, AL 35043

(205) 618-8137

Location Hours

  • Mon-Tue: 8:30 am - 4 pm
  • Wed: 8:30 am - 12 pm
  • Thur-Fri: 8:30 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed

Services at this Location:

Contact Us

(205) 618-8137

12399 Old Hwy 280
Chelsea, AL 35043

Services at this Location:

Location Hours

  • Mon-Tue: 8:30 am - 4 pm
  • Wed: 8:30 am - 12 pm
  • Thur-Fri: 8:30 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The only bad thing is being a female alone, you CANNOT unhook a 12 ft trailer without a dolly or a Jack. I think there should be someone or something so it's not an issue. I got lucky and another guy stopped to help me!

SHERRY B. 
Rating:
4.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

JOEL T. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
4.0

It could really use more lighting. Only the area around the building was lit, and without any additional light in the lot where the trucks are kept, it was kind of creepy and hard to see. Otherwise it was just fine.

JAMES M. 
Rating:
4.0

Dropped off at this location when closed, so can't comment on cleanliness or personnel.

Ann H. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

The gentleman that assisted me was very pleasant and helpful! I didn't feel comfortable backing up the truck to the trailer (it was a stick shift), so he did it for me! I really appreciate how smoothly he helped my visit to go.

BREANNA B. 
Rating:
2.0

This location was closed, so had to use dropped method. According to signs it should have been open.

Elaine M. 
Rating:
5.0

Customer did not leave a comment.

Gregory A. 
Rating:
5.0

Customer did not leave a comment.

EVELYN S. 
Rating:
1.0

Please be open when vehicle is rented. No appliance dolly was was provided but was on my invoice. Unable to complete task of picking up new appliance.

Parrish W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

The location of the rental and staff are phenomenal. The equipment had major mechanical issues that need to be addressed by U-Haul. That truck should not be rented again until it is repaired.

BRANDY W. 
Rating:
5.0

Customer did not leave a comment.

VINCENT S. 
Rating:
4.0

Customer did not leave a comment.

CAROLINE N. 
Rating:
4.0

Customer did not leave a comment.

Stan B. 
Rating:
5.0

Jason was awesome! When I told him what an ordeal I had been through with this rental, he even apologized, when it had nothing to do with the drop off, only the preliminary pickup of all the equipment. The drop off of the truck, appliance dolly, and blankets was smooth and easy, especially thanks to Jason!

Randy C. 
Rating:
1.0

Y'all can all die that's what you can do weak ass hoes

JORDAN W. 
Rating:
5.0

Customer did not leave a comment.

VINCENT S. 
Rating:
5.0

Absolutely amazing customer service! Had everything I needed. Jason was very helpful! Would highly recommend!

LAURA G. 
Rating:
5.0

Website did not allow a mobile check in. I have used that feature previously.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE M. 
Rating:
5.0

Customer did not leave a comment.

David R B. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY H. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Excellent service and friendly.

DEBORAH N. 
Rating:
1.0

I booked a cargo van using the mobile pick up/drop off option. The app glitched and forced me to repeat photo and information submissions several times at pick up and drop off. Someone from the office texted me to let me know that cell service may be an issue, but it was practically non-existent. That combined with the fact that you need to be geo-located to the office to complete pick up or drop off made the what should have been quick and easy a frustrating and hours-long ordeal of driving around the parking lot trying to find cell service to complete the process. If the office is aware that cell service is an issue, they should not offer the mobile service!

Hai V. 
Rating:
5.0

Great customer service!!

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

BRUCE O. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
4.0

Customer did not leave a comment.

Margaret B. 
Rating:
5.0

Customer did not leave a comment.

Eve R. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
5.0

Was going to check it in on my phone when the man came and said: "Don't worry about that I will take care of it" and made everything simple.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

JACKIE C. 
Rating:
2.0

Don't change locations at the last minute to a far-away location.

DOUGLAS W. 
Rating:
4.0

Customer did not leave a comment.

Barry L. 
Rating:
4.0

Customer did not leave a comment.

Deane C. 
Rating:
4.0

Customer did not leave a comment.

Shannyn A. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
2.0

I was not made aware the location was closed prior to arrival. I had to do a mobile check in and there was terrible service at the location. I wasted 45 minutes trying to pick up the truck. Then when I got home the utility dolly was not on the truck and I have been charged for it.

Kelvin H. 
Rating:
4.0

Customer did not leave a comment.

Brandy W. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Everything great! The owner/manager was friendly and very professional. Highly recommend

Gary F. 
Rating:
5.0

Customer did not leave a comment.

PATRICK A. 
Rating:
5.0

Customer did not leave a comment.

Glynda A. 
Rating:
5.0

Customer did not leave a comment.

ANDREA S. 
Rating:
4.0

I had a good experience with no complaints or problems.

KELLY H. 
Rating:
5.0

Interior on the cab was not cleaned very well.

David G. 
Rating:
5.0

Customer did not leave a comment.

CAMERON H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Fast and friendly service!

DUSTIN H. 
Rating:
4.0

Took 25 minutes to check in on the mobile app. The store actually opened before I could get checked in so wasted 30 minutes. The cargo area of the truck was fairly clean but the cab had not been cleaned in recent weeks. Not a big deal but in this Covid environment it was a bit concerning. Had to wipe the entire cab down with antibacterial wipes to feel comfortable.

Sam F. 
Rating:
5.0

The pick-up was convenient and friendly. The tips regarding traveling with a U-Haul (how to back into a space) were extremely helpful

Laura C. 
Rating:
3.0

They were supposed to open at 8:30, but no one showed until 8:47 and I was in a big hurry!

PHILLIP B. 
Rating:
5.0

Customer did not leave a comment.

Gina J. 
Rating:
5.0

Customer did not leave a comment.

JIMMON H. 
Rating:
5.0

Customer did not leave a comment.

Garth G. 
Rating:
1.0

Got there at 4pm to turn truck in day early. They were already closed but sign said 430.

Mary M. 
Rating:
2.0

Location was not where the maps said it was. I was told google maps did not work with the location and would not get me there. I was then told they were closing at 1:30 and to leave keys in box. Supposedly open until 4 per U-haul site. He was there when I arrived after 1:30 at the door. He took keys repeated check me in tomorrow while not getting off the phone. I got receipt within 30 minutes and was dinged for gas, $8.50 for two gallons. I filled it past where I got it before driving around for 20 minutes, see above. Not what I expect from U-Haul.

cdouglas V. 
Rating:
4.0

Customer did not leave a comment.

RICARDO T. 
Rating:
5.0

Customer did not leave a comment.

CASEY O. 
Rating:
5.0

Customer did not leave a comment.

Christian H. 
Rating:
5.0

Perfect location and good size lot for easy parking.

kody P. 
Rating:
5.0

My experience was wonderful!

KELVIN H. 
Rating:
4.0

I reserved my 26' truck over a month before pick up date online. The night before pick up I was called to tel me my chosen location did not have the truck I reserved and that it was now going to be in a location that was 15 miles out of my way. The person on the phone informed me that the online reservation didn't mean the truck would actually be available at the chosen location. After changing my plans and driving to the Columbiana location I was surprised to find no one working at the location, the doors were locked and there wasn't even a 26' truck at the location had someone been there to let me rent it. I called the corporate dispatch and they informed me that the person returning the truck I ordered was late and they would try and find another location. Late or not doesn't change that no one was at the pick up location. The corporate person then told me a 26' truck was located at my original location that I had reserved online and I was able to drive back to that location to get the truck and hour and a half after my original reserved time that I spent driving 30 miles round trip for nothing. Overall the customer service interface between the website and uhaul is terrible and I was not impressed. The truck once I got it was fine.

Jonathan E. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
2.0

Trucks need to be cleaned better on the bottom. Extremely dirty.

Ashley T. 
Rating:
5.0

The location was closed as expected since I dropped off after advertised hours. Drop off was still easy.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
4.0

Make sure the truck is serviced because I experienced a difficult ride on the highway and had to resort to taking the street route back to the drop off location. We were fearful that the truck was going to stop working due to mechanical issues.

WILLIAM R. 
Rating:
5.0

Very friendly and helpful.

MICHAEL V. 
Rating:
5.0

Huge lot. Would like direction on door of where to park to make sure I did it right

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

Kirk T. 
Rating:
5.0

Excellent customer service.

MARVIN C. 
Rating:
5.0

Customer did not leave a comment.

Jacob G. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

I had a problem closing the roll up door. Road service had to come fix it. In my opinion the trailer I rented had probably seen better days

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

JUAN O. 
Rating:
5.0

Dropped after hours, and then spoke to the uhaul person on site the next morning. All went well

JOHN J. 
Rating:
5.0

Customer did not leave a comment.

Edd A. 
Rating:
5.0

Customer did not leave a comment.

SUSAN W. 
Rating:
4.0

Customer did not leave a comment.

TONY C. 
Rating:
5.0

Customer did not leave a comment.

Brittany M. 
Rating:
3.0

I was charged significantly more than my reservation said i would be. Then the agent seperated my truck and trailer into two seperate purchases when they did not have the truck and trailer at the place the reservation was made for. On top of it all the charges on the receipt are 51.00 less that what i was actually charged. I am very upset and feel that i have been cheated and conned at every chance, Terrrible. Just terrible. (Drop off location had no issues)

Joshua K. 
Rating:
5.0

Customer did not leave a comment.

BLAKE B. 
Rating:
4.0

Customer did not leave a comment.

Johnny B. 
Rating:
3.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Kristen L. 
Rating:
5.0

Drop off location was prompt and answered all my questions . Followed thru as they stated .

MANSELL G. 
Rating:
5.0

Customer did not leave a comment.

Mitchell W. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL P. 
Rating:
5.0

Customer did not leave a comment.

Nathan H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS V. 
Rating:
5.0

Jason went above and beyond what he needed to do to help us with our rental. There were some issues with picking up the rental and returning it through the app. He helped us secure the rental by making the necessary adjustments to our order and then he contacted me after hours to help with the return. He didn't have to do that but he chose to do so. We usually rent a U-Haul every other week to help deliver food to our food pantry. We will do everything in our power to rent through this location from this point forward.

Brandy W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
No reviews have been submitted for this location.

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