Customer Reviews for 25th Ave Ace
(U-Haul Neighborhood Dealer)

121 reviews

2520 Broadway   Gary, IN 46407

(219) 200-5059

Office Hours

  • Mon-Thur: 8:30 am–5 pm
  • Fri: 8:30 am–4 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(219) 200-5059

2520 Broadway
Gary, IN 46407

Services at this Location:

Office Hours

  • Mon-Thur: 8:30 am–5 pm
  • Fri: 8:30 am–4 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

cedric riddle jr 
Rating:
5.0

N/A

DEMOND ISHMAN 
Rating:
2.0

The truck need maintenance. It sounded loud and it was jerking. Felt like it was going to stop driving on me. Truck need to be replaced.

Nena Hamler 
Rating:
5.0

Customer did not leave a comment.

LaDawn Brown 
Rating:
5.0

Staying committed to your own promises made of business policies

ROBERT EDDIE 
Rating:
5.0

Customer did not leave a comment.

PROSELIA Walker 
Rating:
5.0

They were very nice and professional

Angelina Henderson 
Rating:
5.0

Nothing

Touwanda Miller 
Rating:
1.0

The equipment was not inspected. to go all the way to the back to pick up the truck because the truck was not ready.. I also asked the manager there to give me a written notice from the truck because it had damages on it, and I did not want to be responsible for that and he could not even do that for me. This place a poor rating because of the workers there you guys need to improve your management for this location thank you very much.

Jose Orengo 
Rating:
5.0

Just continue keeping your promises of community satisfaction

ROBERT EDDIE 
Rating:
5.0

Good people there

EDGAR DOWNS 
Rating:
5.0

Customer did not leave a comment.

Robert Ketcham 
Rating:
5.0

Customer did not leave a comment.

Cynthia Epps 
Rating:
5.0

Customer did not leave a comment.

giesha morocco 
Rating:
1.0

The Cargo Van I rented to me had a low-inflated tire and the warning light was on. The tire had 24 pressure and the others had 46 psi. I did not know until after I left the rental site. I immediately returned to the Ace Hardware Rental site and the Staff told me to call Roadside Assistance because they could not add air to the tire, and did not have air to do so. I asked how do you rent a van that needs air in the tire and tell the customer to go call Roadside Assistance for air?! Also, there was no washer fluid to clear the front window. Also, it would be great for the rental site to inform the customer of where to park the truck when they are closed because the parking lot is inside a locked gate. You have to park in a nearby take-out restaurant lot.

James Ward 
Rating:
5.0

To rent the same type Monday again 7/3/2023

DAVID COOKS 
Rating:
5.0

Fantastic experience. Keep on Keepin' on.

dennis leise 
Rating:
3.0

Drop off location was not up to part

markeya broaden 
Rating:
5.0

Continue doing what you are doing being polite and kind

sharon jennings 
Rating:
5.0

Customer did not leave a comment.

Jesse Foster 
Rating:
3.0

The inside walls were dirty and when I tried to drop off online last night the website was not working.

Tennille Bedgood 
Rating:
5.0

Customer did not leave a comment.

Lloyd Carter 
Rating:
5.0

Everything was great

Janice Jones Murray 
Rating:
3.0

Customer did not leave a comment.

Settie Rowe 
Rating:
5.0

Customer did not leave a comment.

Isaac Gibson 
Rating:
5.0

Great customer service

CHERRELLE SHEFFIELD 
Rating:
5.0

Everything was great no problem I was about 30min late on return cause of ice on the hook up.overall everything was good thank you u haul

cherylyn james 
Rating:
4.0

The agent who assisted me was wonderful. The website allowed me to book for a Sunday pickup, but I know they lock their gate. Please adjust their information to closed on Sunday.

Toneidra Lloyd 
Rating:
4.0

Staff were also cordial and helpful. No improvements suggested.

Donna Mcgee 
Rating:
5.0

Customer did not leave a comment.

LENORA MCCALL 
Rating:
5.0

I thank y'all kindly

Enjili Robinson 
Rating:
5.0

Customer did not leave a comment.

Norman Hairston 
Rating:
5.0

Customer did not leave a comment.

Tawana Williams 
Rating:
4.0

Customer did not leave a comment.

Verona Jones 
Rating:
5.0

Customer did not leave a comment.

Symantha Mccune 
Rating:
1.0

Customer did not leave a comment.

ANGELA NAULA 
Rating:
5.0

Customer did not leave a comment.

Robert Barthel 
Rating:
5.0

Cab of truck was dirty, food and dirt on floor . Cigarette ashes in cup holders. Loading area had food and dirt on floor. Truck needs breaks, you could hear the break pads rubbing on the calipers on driver side. Overall it was ok.

Tiesha Wingo 
Rating:
5.0

Customer did not leave a comment.

Antonio Lara 
Rating:
3.0

Customer did not leave a comment.

latrice henley 
Rating:
5.0

Customer did not leave a comment.

Lorraine Crawford 
Rating:
5.0

Customer did not leave a comment.

Michael Barlow 
Rating:
5.0

Customer did not leave a comment.

derek randoph 
Rating:
5.0

Thank you for exceptional customer service and support

BRYONNA BYRD 
Rating:
3.0

The gentleman receiving the vehicle took great pride in being overly gleeful about the slightly under gas refill charge, even after I explained that I brought the truck back on Sunday and they were closed and I had to come back the next day and used the gas to come back. I will not shop at that Ace Hardware/Uhaul agent again. I will dispute the gas charges.

Melissa Hackman 
Rating:
5.0

Customer did not leave a comment.

james lewandowski 
Rating:
5.0

Customer did not leave a comment.

Nyree Wade-Bowman 
Rating:
1.0

Was told they don't take trailers then after 2 othe uhaul stops to go back n drop trailer at original point

James Vannorman 
Rating:
3.0

They was slow when I was being the truck back . The worker was outside smoking and had me in the store waiting for five minutes or more . I went outside to see was it okay for me to leave .

Arnetta Williams 
Rating:
5.0

Great service

Touwanda Miller 
Rating:
5.0

Customer did not leave a comment.

Dyamond Cooper 
Rating:
5.0

Customer did not leave a comment.

Scott Muckey 
Rating:
5.0

Customer did not leave a comment.

Tamilla Calloway 
Rating:
4.0

Customer did not leave a comment.

Rick Mearse 
Rating:
5.0

Great service from Mr Mott, very attentive and went the extra mile

Kevin Lyles 
Rating:
4.0

The only downside of returning a truck after hours is that you have to leave it on a pretty busy street.

Sarah Wathen 
Rating:
3.0

Customer did not leave a comment.

MARY FREDETTE 
Rating:
4.0

Customer did not leave a comment.

NANNIE BREAUX 
Rating:
3.0

Customer did not leave a comment.

Kenneth Holland 
Rating:
2.0

I wasn’t told where to park after hours . I rented the truck for one day but I was charged for two days . No one walked me out to the car to ensure everything worked . Front driver tire felt like it was going to pop off while driving . And to top it off I called the 1-800 uhual number they were very rude and offered no help at all .

luciana banks 
Rating:
5.0

Customer did not leave a comment.

ISAAC MOOTYE 
Rating:
2.0

Maybe next time they will check the gas gage before a truck leaves! Said it was full in the system but was a little less than 3 quarters full. Thanks to me taking a picture before I pulled off

Brittany Rendell 
Rating:
5.0

Customer did not leave a comment.

Tamika Jones 
Rating:
5.0

None

Jerald Ziller 
Rating:
5.0

Customer did not leave a comment.

DIANA STEWART 
Rating:
1.0

I was told they close at 5pm. My rental ended at 730. I was told I can return the uhaul to the lot and drop keys in the drop box. Upon arriving at 615, they had my personal property, my car, locked bring a gate that secures their lot. I never received a message nearing closing in regards to my car needing to be moved. I also was not told that if I left my car on their lot after 5pm it would be locked in their lot until next business day. I tried to call NW UHAUL HQ and was in hold for 1 hr. Definitely would not recommend this location. I have to get up at opening to get my car back.

Clarice Calhoun 
Rating:
5.0

Customer did not leave a comment.

Mardesscia Tennent 
Rating:
5.0

Customer did not leave a comment.

Jonathan Scott 
Rating:
5.0

This location was great but I had originally reserved and paid a month earlier for the Munster Stor-All location which left me a message the day before pick to say they had to transfer my truck pickup to Schererville location. Then upon arrival I found out they never submitted the transfer therefore there was no truck available and inconvenienced multiple people, added more mileage to trip which had to be paid by myself and also put an entire family hours behind schedule with an out of state move on top of forcing an individual to call off of work due to the changes. The Munster Stor-All location had absolutely no consideration for the UHaul customers and as a result will most likely not be using in the future. I have rented multiple times in the past few years and extremely disappointed!

Amy OBrien 
Rating:
1.0

Was charged twice for a trip I was only supposed to be charged once for

Cymone Irions 
Rating:
5.0

Great customer service!! Everything ran smoothly.

Melanie William 
Rating:
5.0

Customer did not leave a comment.

Swanger Gibson 
Rating:
5.0

No complaints. They were very friendly & knowledgeable. Provided prompt service.

Melissa Taylor 
Rating:
5.0

This was my fist time, and Uhaul have taken the fear out of my hassle, trust was there fully. Uhaul can only better those that let you 👍

james mccraven 
Rating:
2.0

Customer did not leave a comment.

Jonelle Freestone 
Rating:
2.0

Customer did not leave a comment.

ANEUDY GONZALEZ 
Rating:
2.0

You all can make sure that the vehicles you rent out or clean and straight safe.

Anthony Welles 
Rating:
3.0

Improve the service for the trucks to be fixed the brakes was really bad and the steering wheel was very loose as I could explain it you could turn but it wasn't turning into you really put the too much play in the steering wheel.

Charlotte Moss 
Rating:
2.0

Was overcharged for a rental and when I called no one knew what I was talking about.

Letitia Rodgers 
Rating:
5.0

N/A

Regina Weatherspoon 
Rating:
3.0

Faster more efficient service. I completed all the necessary documents online and still had to wait 20-25 minutes

Kendra Green 
Rating:
5.0

Nothing

Renada Howze 
Rating:
5.0

I am visiting from California to assist my mother with her move into a new residence. The service I received was excellent. Everyone was so friendly.

Robert Mason 
Rating:
2.0

He puts the wrong return date. Your staffs did not realize the mistake and call me when I was driving on the highway. The number was not visible when I tried to call back. U-Haul also called my friend.

Feng Cherng 
Rating:
5.0

This location was very convenient and clean. The staff was kind and helpful. Thanks.

AARON JOHNSON 
Rating:
2.0

Customer did not leave a comment.

Crystal Small 
Rating:
5.0

Great service

Antonio King 
Rating:
5.0

We were sent there from another store because they didn’t have our truck and the gentleman at this location took great care of us even though it was close to closing time. We appreciate it and will use this location from now on.

Jeremie Hurst 
Rating:
5.0

supervision and employees was excellent

Manuel Maldonado 
Rating:
5.0

Customer service was great

Gregory Moore 
Rating:
5.0

Customer did not leave a comment.

charles collins 
Rating:
5.0

Great customer service I couldn’t think of any ways better to improve my experience!

Johnathan Mccamey 
Rating:
5.0

Customer did not leave a comment.

Kara Compton 
Rating:
5.0

Customer did not leave a comment.

Sonny Skinner 
Rating:
1.0

My experience was not so good my truck was not ready and they delayed my move

Michelle Ware 
Rating:
5.0

Customer did not leave a comment.

fontane fentress 
Rating:
5.0

Customer did not leave a comment.

Athena Jones 
Rating:
5.0

Customer did not leave a comment.

DOTTIE CROSS 
Rating:
5.0

Everything was cool had no issues.

Marquis Thurman 
Rating:
5.0

Customer did not leave a comment.

Stephan Piggee 
No reviews have been submitted for this location.

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