Well PLEASE understand that the driver is NOT the one paying the rent and WHY discuss that with them or call the right number looking for the driver?? they can't answer anything because they are Not with me they just someone who got pd to Drive . I said all of this at the beginning. I did make a mistake thinking I could have it loaded in one day!!! Sorry about that and I will finish paying my bill Thanks ðŸ™ again over all everything was great ðŸ'edward H.
Customer Reviews for 254 Storage
(Distribuidor de U-Haul del vecindario)
Waco, TX 76710
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 3 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
If that was the receipt that i couldn't tell because it is so small it is unreadable and my bank account is still showing the quote amount and not what she said i was chargedanthony J.
Online Check In was to long!Sam H.
El cliente no dejó un comentario.NICHOLAS JR T.
El cliente no dejó un comentario.NICHOLAS JR T.
El cliente no dejó un comentario.MICHAEL Z.
Excellent service and the girl at the counter was very kind and helpful!Justin T.
El cliente no dejó un comentario.MICHAEL M.
Ease of renting and all important information neededJEFFREY H.
All Employees were helpful and professionalTeresa B.
El cliente no dejó un comentario.Marc O.
El cliente no dejó un comentario.IAN S.
Easy in and out. No hassle in receiving the truckKevin O.
El cliente no dejó un comentario.Eric T.
The truck smelled like cigarettes.Sydney G.
El cliente no dejó un comentario.Todd H.
Location was not well marked. Parking was difficult. Customers are not permitted inside and must talk to the employee through a slot in the door.THOMAS H.
El cliente no dejó un comentario.PAULT H.
El cliente no dejó un comentario.DAYTON B.
Nothing your customer rep. MS Myra is very helpful a d efficient. Actually the staff is.tha KS again .i will definitely use u haul again soon.god bless.mr morinROGELIO M.
El cliente no dejó un comentario.ISAAC H.
El cliente no dejó un comentario.Ginger G.
Reservation was from waco to Austin. Contract showed waco to grand completely the opposite direction. It took 30 min on the phone to correct this. Was transfered several times without notice .prairieMARISSA J.
Great experience. Thank you. Ted TeagueTHEODORE T.
Give the lady at the counter a lesson in customer serviceSHERRI REED A.
El cliente no dejó un comentario.Alfred P.
El cliente no dejó un comentario.mark R.
El cliente no dejó un comentario.Weldon B.
El cliente no dejó un comentario.Chad B.
El cliente no dejó un comentario.John D.
Service was "good" - not exceptional, but not bad.thomas A.
Nothing you can do, the lot is just small and hard to get around with multiple vehicles in the lot. Other than that, y'all were awesome!ASHLEY W.
El cliente no dejó un comentario.Kimberly A.
El cliente no dejó un comentario.Bryan O.
El cliente no dejó un comentario.ALBERT RAY M.
Reserved appliance dolly a week in advance no dolly when I came in had to drive to get another reserve guess notDonnie K.
El cliente no dejó un comentario.BARRY J B.
El cliente no dejó un comentario.LATAUNA MATHEWS W.
The rental process seemed disorganized, inefficient and unprepared. There's no lobby so you have to stand in line outside while they serve one customer at a time for 15 minutes each. Things just weren't clicking like most uhauls.Todd T.
El cliente no dejó un comentario.billy P.
The gal at the pick up center was very friendly very polite quick and professionalDONALD S.
El cliente no dejó un comentario.SIMONE A.
El cliente no dejó un comentario.Timothy O.
The u haul rep did not hook the trailer on securely!!!!! The trailer came off the ball during the move!! It could have really hurt someone. In addition, the rep did not tell us we had no trailer brakes or right turn signal lights. We are very lucky that a major accident did not occur. I am VERY unsatisfied with this service.DA R.
El cliente no dejó un comentario.BRENT W.
It was not location probably it was person who took my order. I asked for largest truck they gave me med truck. When I got to ft Worth storage was supposed to be same size I had in Waco with it being climate control unit and it was out door unit and nothing I could do to late to pay movers addition price to go to other location. So my stuff is setting in out door unit most likely getting ruined by the heat!Sandra R.
El cliente no dejó un comentario.Frank V.
They took my credit card inside and was in there a long time. before they finally brought my card back out. Today I discovered they charged my credit card twice. The man handling the transaction seem very confused.Mark L.
Great service, friendly & thearal.Mark M.
El cliente no dejó un comentario.ALEX R.
El cliente no dejó un comentario.Deb M.
El cliente no dejó un comentario.Daniel L.
Did not receive a call about the truck rental. Had to go to another rental location to get the truck. This rental location was good and accommodating.Ian T.
Awesome people did everything rightEDWARD C.
El cliente no dejó un comentario.Jim S.
Customer service was great. I forgot who the man's name is who helped us but he gave a thorough explanation of the rental agreement, check in and check out procedures and everything else. He is very friendly and knowledgeable of the facility. He has a ponytail.Bobby R.
El cliente no dejó un comentario.Russell L.
Everything was great and they understood everythingAnthony E.
By far the best experience I have ever had when picking up a Uhaul. The ladies working in the office were super friendly and helpful.Chris M.
El cliente no dejó un comentario.David M.
The front desk person-i think her name was Mia, was the most friendliest and helpful person ever! Super sweet and accommodating! Definitely going back when I need another trailersteven S.
They were closed. The lady I spoke to before they closed was so sweet and kind. There are two u-haul locations across the street from each other. We have the keys to the night drop on the one address on the text but parked at the other because there was no where to legally park the truck. I picked up the truck with 1/8 of a tank of gas and returned it with 1/4. I was told we would be get a refund for that amount. I have a hit on my card that was rejected as if they were going to charge my card but not a refund. The truck was turned in before 5. I picked it up at 6pm the day before. I was assured it would be checked in as on time since the place wasn't open. When I called the person said well we can't just go and o that business and get that truck u have to call them. I called them and they said we don't have the keys they can just come get it. Honest mistakes or what have u. Everyone was nice but something needs to be done about the refund and parking and communication when u have u-haul businesses across the street from each otherElizabeth R.
El cliente no dejó un comentario.Charles H.
Had to go to an alternate location because this one was full.Brenda V.
El cliente no dejó un comentario.Bradley R.
El cliente no dejó un comentario.Kiara W.
El cliente no dejó un comentario.Sarah G.
Courtney was very friendly and helpful. She went above and beyond customer service.cj C.
El cliente no dejó un comentario.Paul T.
Entry (lack of signage) was hard to findshelly G.
The staff here was friendly and accommodating.Pamela R.
El cliente no dejó un comentario.Jonathan P.
El cliente no dejó un comentario.gary B.
El cliente no dejó un comentario.Benjamen D.
El cliente no dejó un comentario.Randall M.
El cliente no dejó un comentario.Chales B.
El cliente no dejó un comentario.Brian S.
El cliente no dejó un comentario.grant T.
El cliente no dejó un comentario.Jill H.
El cliente no dejó un comentario.Bonnie A.
El cliente no dejó un comentario.Robert W.
Great. Customer Servicerachel S.
Nothing excellent servicejoe H.
El cliente no dejó un comentario.wayne C.
El cliente no dejó un comentario.wayne C.
Easy pickup nice service person.Henry N.
El cliente no dejó un comentario.Tricia G.
El cliente no dejó un comentario.Hunter D.
El cliente no dejó un comentario.Colin D.
El cliente no dejó un comentario.Shelley K.
Very friendly and helpful!Rhonda W.
Owner was not there so could not close out my account.Jerry C.
people there are very nice, and helpful. all goodDavidDa S.
El cliente no dejó un comentario.Nancy H.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.Lilian F.
Very friendly staff eager to assist. As a first time UHaul customer, I would definitely use U Haul again.David L.
El cliente no dejó un comentario.J B Y.
El cliente no dejó un comentario.Morris W.
El cliente no dejó un comentario.shawn S.