Customer did not leave a comment.Rodney B.
Customer Reviews for 254 Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Rodney B.
The truck had been in some kind of an accident on the drivers side, you could hardly get the door opened to get in. It was the most disappointing experience I have ever had and I been a return customer. This may be my last. This was not my normal location. They sent me there to pick up the truck. Never again 😢KAYE M.
Very poorly run. The person working pick up was very unorganized and had lots of issues using app on her phone due to bad screen protector. The drop off was told by employee she doesn't do the U-Haul and that they where not in on Saturday. They clearly had it posted that they do work Saturdays. .russell S.
They weren't even open at 9am at our appointment time. I had to call and someone finally answered and opened the door 10 minutes later.Timothy C.
Y'all were very kind and helpful m. We will use you again when there is a need for a Uhaul.Donald L.
Customer did not leave a comment.JIMMY J.
Customer did not leave a comment.william M.
The trailer was very dirtyâ€”had to take it to a self service car wash before I could use it to move furniture One of the gate locking pins was bent and very difficult to pull in and out Not all of the running lights were workingalexander L.
Customer did not leave a comment.Peter N.
I was to pick it up at the other uhaul location and this location charged me more there where 3 4Ã—8 trailer and none had lights that work around the license plate she told me if I got stop it for be my fault I had to take that trailer and she didn't hook it right so I went to the uhaul that I was dealing with for 4 months it is on the corner of Valley mills and Waco I think the address is 4216 waco drive they are the best so I drove over to that location and the fix the light and hook up the trailer right I am 73 years old driving that long distance and this location where I pick up the trailer uhaul should not let them have there trailer to rent I bet if you look up that location there is a lot of complaints she put me 4 hour behind because every trailer she had on there 4Ã—8 had no lights they were burned out because she put me behind I lost the helper that was to load my trailer so this 73 year old woman load it I never been so upset please I want something done about this my daughter has 5,000 followers on Facebook my daughter was so up she is posting things how I was treated at my age that they would treat a senior person that way. Thank you for giving me this chance to explainLinda D.
Great service and customer careBryanPederson P.
Customer did not leave a comment.Stacey A.
Customer did not leave a comment.Ed M.
Well they have good service, your treated good and unlike a lot of other businesses they show you your appreciated. They pretty much got it going. I've been going here for a while now and never had a problem. If anything I'd take care of the people here. They do a great job.JAY H.
Theres not to much more you can do. Ya'll are doing things just right. I'm a steady customer so if I do spot something I'll let you know.JAY H.
The best costumer service EVER!!!JUDY K.
Customer did not leave a comment.WILLIAM H.
Uhaul changed our pickup location 3 times. When we finally got there it was far into Waco which made it difficult for us. The facility was closed and the truck wasn't where it said it was going to be and we had a bit of trouble finding the truck.Robert P.
Customer did not leave a comment.CHARLES P.
The lady was great and she made the return super easy for me. I recommend her as wellMonica A.
Really sucks standing outside in the weather just to rent a U-Haul truckJERRY S.
Everything was great, I'll definitely be back!JAY H.
The area is way too small and the trailers are terribly positionedTYLER D.
Actually fulfill their reservation and not lie to customersJAMES BAKARI B.
Well PLEASE understand that the driver is NOT the one paying the rent and WHY discuss that with them or call the right number looking for the driver?? they can't answer anything because they are Not with me they just someone who got pd to Drive . I said all of this at the beginning. I did make a mistake thinking I could have it loaded in one day!!! Sorry about that and I will finish paying my bill Thanks 🙏 again over all everything was great 👍edward H.
If that was the receipt that i couldn't tell because it is so small it is unreadable and my bank account is still showing the quote amount and not what she said i was chargedanthony J.
Online Check In was to long!Sam H.
Customer did not leave a comment.NICHOLAS JR T.
Customer did not leave a comment.NICHOLAS JR T.
Customer did not leave a comment.MICHAEL Z.
Excellent service and the girl at the counter was very kind and helpful!Justin T.
Customer did not leave a comment.MICHAEL M.
Ease of renting and all important information neededJEFFREY H.
All Employees were helpful and professionalTeresa B.
Customer did not leave a comment.Marc O.
Customer did not leave a comment.IAN S.
Easy in and out. No hassle in receiving the truckKevin O.
Customer did not leave a comment.Eric T.
The truck smelled like cigarettes.Sydney G.
Customer did not leave a comment.Todd H.
Location was not well marked. Parking was difficult. Customers are not permitted inside and must talk to the employee through a slot in the door.THOMAS H.
Customer did not leave a comment.PAULT H.
Customer did not leave a comment.DAYTON B.
Nothing your customer rep. MS Myra is very helpful a d efficient. Actually the staff is.tha KS again .i will definitely use u haul again soon.god bless.mr morinROGELIO M.
Customer did not leave a comment.ISAAC H.
Customer did not leave a comment.Ginger G.
Reservation was from waco to Austin. Contract showed waco to grand completely the opposite direction. It took 30 min on the phone to correct this. Was transfered several times without notice .prairieMARISSA J.
Great experience. Thank you. Ted TeagueTHEODORE T.
Give the lady at the counter a lesson in customer serviceSHERRI REED A.
Customer did not leave a comment.Alfred P.
Customer did not leave a comment.mark R.
Customer did not leave a comment.Weldon B.
Customer did not leave a comment.Chad B.
Customer did not leave a comment.John D.
Service was "good" - not exceptional, but not bad.thomas A.
Nothing you can do, the lot is just small and hard to get around with multiple vehicles in the lot. Other than that, y'all were awesome!ASHLEY W.
Customer did not leave a comment.Kimberly A.
Customer did not leave a comment.Bryan O.
Customer did not leave a comment.ALBERT RAY M.
Reserved appliance dolly a week in advance no dolly when I came in had to drive to get another reserve guess notDonnie K.
Customer did not leave a comment.BARRY J B.
Customer did not leave a comment.LATAUNA MATHEWS W.
The rental process seemed disorganized, inefficient and unprepared. There's no lobby so you have to stand in line outside while they serve one customer at a time for 15 minutes each. Things just weren't clicking like most uhauls.Todd T.
Customer did not leave a comment.billy P.
The gal at the pick up center was very friendly very polite quick and professionalDONALD S.
Customer did not leave a comment.SIMONE A.
Customer did not leave a comment.Timothy O.
The u haul rep did not hook the trailer on securely!!!!! The trailer came off the ball during the move!! It could have really hurt someone. In addition, the rep did not tell us we had no trailer brakes or right turn signal lights. We are very lucky that a major accident did not occur. I am VERY unsatisfied with this service.DA R.
Customer did not leave a comment.BRENT W.
It was not location probably it was person who took my order. I asked for largest truck they gave me med truck. When I got to ft Worth storage was supposed to be same size I had in Waco with it being climate control unit and it was out door unit and nothing I could do to late to pay movers addition price to go to other location. So my stuff is setting in out door unit most likely getting ruined by the heat!Sandra R.
Customer did not leave a comment.Frank V.
They took my credit card inside and was in there a long time. before they finally brought my card back out. Today I discovered they charged my credit card twice. The man handling the transaction seem very confused.Mark L.
Great service, friendly & thearal.Mark M.
Customer did not leave a comment.ALEX R.
Customer did not leave a comment.Deb M.
Customer did not leave a comment.Daniel L.
Did not receive a call about the truck rental. Had to go to another rental location to get the truck. This rental location was good and accommodating.Ian T.
Awesome people did everything rightEDWARD C.
Customer did not leave a comment.Jim S.
Customer service was great. I forgot who the man's name is who helped us but he gave a thorough explanation of the rental agreement, check in and check out procedures and everything else. He is very friendly and knowledgeable of the facility. He has a ponytail.Bobby R.
Customer did not leave a comment.Russell L.
Everything was great and they understood everythingAnthony E.
By far the best experience I have ever had when picking up a Uhaul. The ladies working in the office were super friendly and helpful.Chris M.
Customer did not leave a comment.David M.
The front desk person-i think her name was Mia, was the most friendliest and helpful person ever! Super sweet and accommodating! Definitely going back when I need another trailersteven S.
They were closed. The lady I spoke to before they closed was so sweet and kind. There are two u-haul locations across the street from each other. We have the keys to the night drop on the one address on the text but parked at the other because there was no where to legally park the truck. I picked up the truck with 1/8 of a tank of gas and returned it with 1/4. I was told we would be get a refund for that amount. I have a hit on my card that was rejected as if they were going to charge my card but not a refund. The truck was turned in before 5. I picked it up at 6pm the day before. I was assured it would be checked in as on time since the place wasn't open. When I called the person said well we can't just go and o that business and get that truck u have to call them. I called them and they said we don't have the keys they can just come get it. Honest mistakes or what have u. Everyone was nice but something needs to be done about the refund and parking and communication when u have u-haul businesses across the street from each otherElizabeth R.
Customer did not leave a comment.Charles H.
Had to go to an alternate location because this one was full.Brenda V.
Customer did not leave a comment.Bradley R.
Customer did not leave a comment.Kiara W.
Customer did not leave a comment.Sarah G.
Courtney was very friendly and helpful. She went above and beyond customer service.cj C.
Customer did not leave a comment.Paul T.
Entry (lack of signage) was hard to findshelly G.
The staff here was friendly and accommodating.Pamela R.
Customer did not leave a comment.Jonathan P.
Customer did not leave a comment.gary B.
Customer did not leave a comment.Benjamen D.
Customer did not leave a comment.Randall M.