The pick up location was great. Uhaul online rental is awful. I had to drive TWO additional hours TO this location because the original location didn't have the equipment. Don't let me rent something that ISN'T AVAILABLE!! I drove through other towns that had the equipment! If they would have let me know my original location didn't have what I needed I could have saved time and money!
valton M
Customer Reviews for 24 Hr Auto Diesel Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I finally got my truck after 4 hours back and forth and 50 miles more driving. I I had to take the biggest truck. You affords it cost more. Then 10 miles down the road a check engine light came on I card roadside service that did not seam concerned about it.so I drove over 100 miles that way.
Ronald SCan’t believe how much the rent went up in a year paid twice as much to get home then it did as getting their . Will be using my own equipment for now on
robert rVery friendly and got me on the road quickly.
Andrew RHe said hi Ron. And showed me were to park it. And said thanks.
Ron Estaff seemed disinterested and preoccupied,
Jerry SNo one around which was expected for a Sunday. There was no Key Box to leave keys in, sign but no box and no way to call anyone to find out where to leave
duane sDid not return to Utah. Was returned in Chanute ks
Alexandria CCheck the hitch! We let the guy hook us up thinking he had it all under control. 4 blocks later we hit a bump and the hitch flew off and hit our bumper. I’m glad we weren’t going too fast or it would have been a mess.
Travis HThe Local guy was great, corporate was terrible. I kept it longer than I expected. I called the Local guy, to let them know? then corporate sent me a threatening email, saying I have stolen their trailer, go to hell corporate!!
Matthew BThe attendant met me early and got me situated so I could make an early appointment. Much appreciated. All in all, a pleasant experience.
Stephen AGreat place high recommend
Michael PMy left trailer signal didn’t work I’d also consider having you employees move alcohol out of consumers sight
kaycee eThank you 🙏
Mack BNone
William MNo personal present at Auto Diesel Repair was close at the moment at drop off. But clean location would recommend it.
JOSE ERental truck was very dirty and the location we rented at was very poor. We never got our furniture blankets either.
Christal CTrucks are very clean. Just need more
Joe FThey were supposed to be there at 9:00 AM and they showed up about 15 minutes late. They did not explain to me over the phone that I needed to supply my own hitch so I had to buy one because mine was sitting at my house 35 miles away. Poor service.
Philip BThe Truck size I reserved was not available. My only choice was to take a 15 ft truck instead of the 20 ft that I reserved and needed. I had to make an additional 16 hour round trip and rent an additional trailer in order to make my move to Montrose, CO.
Albert PJoe Flynn was great to work with. We appreciate local business and the friendly service.
Bobbette WNothing
Matthew FI’m not very happy cause I got a uhaul on line last night and did the pick up the uhaul and the place where I would drop it off and it was $245 I call this morning To go get the U-Haul at 11o’clock this morning and they said they don’t have a U-Haul there so theyGave me the 1877 number and I called them and they said they don’t have a U-Haul the nearest U-Haul is an hour away from me and they don’t even open until 3:00 PM that’s kind of ridiculous that you have an online website where you can get a U-Haul but then when you go to get it there’s not one there so now I have to change everything that I’m doing with my moving plans because of this mess up
Matt FOnce we clearly understood how to get the truck without anyone there it was great. Good thing I’m tech savvy.
Sherry RJoe and toby were super! Very helpful!!😊❤
Jill LAmazing people , and amazing service. Thank you
Angel HHave someone actually working during business hours. There was an open sigh in the window and a hand written note that said ring bell if doors locked. The doors were locked, no one answers the bell and when we called he said no one was working and just drop dolly by telephone pole. This was Saturday, the 17th at 10 AM. However it looks like I didn’t drop it off until 3 PM on the 18th.
DANA LWhen I arrived for drop off, the sign on the door indicated to ring the bell if locked, which I did, twice,,, I cou clearly hear people talking inside the office 🙄, and I'm a little hard of hearing too ! lol. So the left the key in drop box and left. Later, I received email receipt indicating an additional charge .The previous day I had communicated with a representative who offered to refund a portion of my costs because of a series of U haul based problems. I was very happy about that , I actually never asked for that courtesy, as seniors, my wife and I were making a life changing move in the first place, so even with no mistakes it was a difficult trip. Anyway, I responded back to email charges and the representative apologize and removed the charges, faith has been restored thank you! Will be better when my money appears back in my bank, but I realize it takes a few days. Thanks again 🙏 overall ,U haul is still my choice.
Thomas RVery easy and accommodating
Patrick GI would recommend that you change this location to another business. The person Was uncooperative and very unpleasant. He did not want to be bothered.
dale RRepresentative was very helpful and courteous!
Vincent DVery Poor Customer Service. Turned in key to person at Front Desk an hour and a half before time due back and truck was not checked in till a day later! Credit Card charged for this also!! Complete Idiots!!! Where is my refund for this Brandon Ash? Still haven't heard back from you, or your Supervisor...
Todd EJoe and his staff were beyond helpful. They were truly the highlight of a bad situation. My only complaint was that the truck was dirty. At very least, clean the windshield....
Rob SYOU gave me 5 different reservation times before I actually picked up the trailer , NO ONE was at the U-Haul office , your rep on line chat said there would be NO CHARGE for A 2 day use , I'm still getting CHARGED , NOT HAPPY
Samuel HMake sure all lights work
Norbert LI dont recommend dealing with the owner at 24hr Auto diesel repair and towing very unprofessional and very rude to Customers I had nothing but problems picking up the uhaul I will never give him my Business again.
Melissa CShow a little interest in helping the customer to reduce waiting time
Robert CNothing, The manager was great and has been going above and beyond trying to help get the hold on my credit card released since it’s been almost 3 weeks and everything has been returned and paid for.
Amanda JBrights didnt work which was awwwwesome trying to miss the Elk. Also a nice surprise when I went to switch them on and it went completely black! Also the gas cap and neck was messed up that I had to hold the pump handle at like 1mm to pump gas. It took 20 mins to fill up every time. It made my already shitty trip even worse. So, thank uhaul!
Michael rIt was a perfect experience
Carla hFillmore Uhaul was the ONLY positive experience I had with Uhaul. Fillmore Uhaul did EVERYTHING they could possibly do to correct corporate Uhaul's callous disregard for their customers. If you are unable to do business with Fillmore Uhaul, then rent from Penske. You have been warned.
LISA PTreat customers as if they actually ARE important to you. For example, when our 26' truck (with 170,000 miles on it) broke down halfway thru our 1,700 mile cross-country move, you should have listened to what we the customer needed rather than TELL US what our options were. Finally, change your phone greeting which says "In order to keep our promises to you..." because YOU DO NOT KEEP YOUR PROMISES. For example, you "promised" me a truck with 40k miles on it for such a long distance move, but you gave me one with 160k miles on it. When I made you aware of your mistake, you DID NOT exchange the high mileage truck with the low mileage truck. You simply said, "sorry." I could write pages of "promises" you did not keep with me the customer. I will NEVER employ Uhaul again.
Lisa PSusan was a great help
roger m