The customer service at this location is amazing! They explain things well, and they are super friendly!
ARIEL B
Customer Reviews for 24 Hour Storage Popps Ferry
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Great staff. Quick and easy.
Charity EThe girls at the counter were awesome, very talkative.Great customer service very well of knowledgenable to give out information where me as a customer understood everything they said.Great job girls.My hats go off to you guys
MOMI HThe lady that helped me was the sweetest and friendliest. She was professional but could have a real conversation also. The passenger mirror on uhaul needs to be tightened, I kept having to pull over to adjust it.
ROBIN M26' truck crabbed down the road as if it had a bent frame. Stering wheel was not centered, it is ⅓ turn to the left. Left turn signal therefore did not work properly it would turn off almost immediately. Outside of truck was bent and scratched. Mechanical wise it ran good.
LANCE WFriendly and caring staff!
ROY GNothing, Already the Best! Great Customer Service
CECIL ZService at this location is outstanding. Employees are always very welcoming and helpful.
SONJA CAt the cost no I could not recommend U-Haul to anyone at this time . I wanted to reserve a van to pick up my daughter's oldest son from Hurlburt field in Florida ( USAF) to bring him home to watch his father die . Terminal brain cancer / on hospice . I was told it would cost me over $350.00 just to drive a van out there and back in one day . So the $19.99 you advertise is not really the cost for 1 day rental . There are a lot of hidden fees in there that make it cost prohibitive for anyone on a limited income .
Rebecca CIt was clean but, That truck has a roof leak and it was struggling to shift gears also had an odd sound while driving.
ROBERT CI have never rented a U-Haul before. The ladies in the office were very helpful with my decision of what to get for my trip. Very happy with the service.
Maria RThe staff were very friendly and professional. They rendered top notch, quality customer service. The facility was always neat and clean. I would highly recommend this storage facility.
RYAN J | Overall ExperienceExcellent facility and staff so glad I chose this location.
Kimberly S | ReservationStaff is always friendly and accommodating!
Stephen FLoved their customer service
Nadia MAs always, the staff was friendly, knowledgeable, and a pleasure to work with! Many thanks!
Wendy PWe did not pick up on Popps Ferry Rd, we picked up on Pass Rd in Gulfport.
Doug CI found that getting the key to release from the ignition switch very difficult. Staff very professional and courteous.
Holly MEverything was handled very professionally with the CSR.
Noreene BPersonnel at the pickup location were very friendly, professional and did an amazing job by confirming my order and connecting the rental cargo trailer. I loved doing business with this location
Robert BThis location is one the best location I have visited in a long time. The ladies were very professional, friendly, helpful and all equipment is well maintaine and clean. Great Job!
chiquita wRyan was a great agent! Thanks and will return for Uhaul truck needs.
Rhett JEverything went great. Staff was wonderful. Thanks for top notch customer service.
Sonja CEnclose the tops of the storage, so they're more secure.
Thomas PEverything was great! The customer service was excellent.
tim aThe pick up location was very helpful and got me a truck. Your main office called me the day before pick up to tell me there was NO truck available! He said my only choice was to travel 6 HOURS round trip to pick up the 26' truck I needed! He refused to work with me and I finally just hung up on him out of frustration. The pickup location actually did have one truck and by renting it for an extra day, I was able to get it. I was in such a panic as I absolutely had to move that next day. No way to treat a return customer or any customer for that matter!!
DANIEL GI felt I was rape on all the special extra charges... example when I returned the van I was told although it wasn't in the contract I was to run the van through a car wash therefore I would need to be charged, secondly, when I called to extend my rental I was charged $1.05 for the extension call, also originally, when I got a price I was told it would be $.41 per mile henceforth, when I actually rented the van I was told it would be $.92 per mile. The main side door did not open with the remote I had to reach into the door from the front door to open the lock to be able to open the door... lastly, what I found to be the "big rape" I was ask and charged $5.00 to cover tires and battery in case the van broke down... unbelievable charge. U-haul brings a new meaning to be rob and hustle, seriously! U-haul should be embarrassed by this behavior. I definitely will not use U-haul ever again. My telephone number is 504-813-0026 Respectfully, Dr. Lee Guice
Lee GU-Haul app crashed numerous times while I attempted to return the vehicle. I was fortunate that the location was open and available to assist me.
Pepper GAgain great customer service on our drop off. We didn't close on our home in time and they worked with us to provide an extension.
Thomas MI think everything was good, I had no problems with the truck are the employees
Robin WThe staff here was incredible. They both were so helpful!!! Highly recommend this location for any and all of your UHaul needs.
william fRenting a trailer was a breeze and towing it was so easy.
Everett RThis was the closest drop off site from my storage and the people were very nice. They were very helpful as I reported on the vehicle and we walked around the vehicle for a detailed inspection. The staff had already started to Spray-cleaned and disinfected the interior to ready it for the next person before I left the facility. I can't say enough about how helpful and kind they were.
Barry WMy paperwork and the truck I had did not match. That made it very confusing when I had to use roadside assistance. They went to the truck in the parking lot because that's what was in my paperwork, not the truck I actually had. We called roadside assistance because our ramp wasn't working properly. Plus the dome light in the truck never went off. And the seal around the driver door just came down which is a tripping hazard. They need to have that truck worked on.
Krystle LExtraordinario servicio al cliente
Trenicoe BI would never use this U-Haul business again. They are not trustworthy or honest and add charges that are not true..
SUSAN GNo improvement needed!
Pamela TAll good
Monica BSam was great
Mary HGreat, friendly staff.
Johnny CKeep being you.
Ariel BLadies working their so everything! Thank You.
David mRepresentative did a great job! Very knowledgeable and professional. ¡Gracias!
Alan CThe lady that helped us was so nice and awesome
Michelle WThe tail lights did not work. We were stopped by the police, but only given a warning
Robert PReturned our rental van a day early only did 20 miles got charged for 56. Called our local U-Haul where we checked our van out spoke with Aaron, tried to explain to him and find out what was going on with our mileage and why we were overcharged and he told me not to freak out Don't freak out. He then went back to the van to recheck the mileage and came back and told me that he fat fingered it and that they Adjust it and call me back. I expected to to hear back from Aaaron but he had someone else call me back. I feel he has very poor customer service and he wasn't very friendly when we checked out our vehicle begin with. Then I'
Christina PSignage showing where to leave the equipment. Did not see any signs letting the customer know where to drop off the equipment and the place was closed when I got there in the afternoon. Of course it was a Saturday. Your app is not very good. It has several glitches in it and took forever to do the drop off on it. Kept losing its connection. Same thing when I was doing the reservation. App needs some work.
David WThe staff I met and did business with was exceptional. They should be commended for their knowledge, professionalism, and customer service.
Richard CHad to park trailer myself because their equipment was inoperative
David HThe staff was professional and pleasant.
Linda TMy only issue is if people are expected to return trucks after hours by using their phone, internet service should be provided
Charles ZNada
Danny TGreat!!
Mitchell MGracias.
MICHAEL DHave more accessible appliance dollies. The lady was helpful. She even called another Uhaul inquiring about an appliance dolly. Other than that my experience was excellent.
Sandra LStaff were excellent, I showed up after closing without realizing the store had closed. They still assisted with a rental and were extremely helpful. The only issue i had was with the app as I could not return the rental due to it not picking up my location.
Oscar RThis location came thru in a pinch. Originally went to a minimart on Iberville Road. Set up a rental, went to pick it up no one showed up. Sat there and waited almost an hour before contacting the Popps Ferry store. They did a great job switching reservation over to them and helping me.
Daniel HEveryone at this location is the very best! Great location , very clean and easy access. I just no longer needed the storage unit but would definitely rent there again when I do!
Greg A | Overall ExperienceAgents were very helpful. Everywhere was clean.
NEAL J | ReservationClimate controlled units were perfect for storage of art and furniture. Staff was outstanding!
ROBERT L | Overall ExperienceSam was very helpful. Everyone is friendly. Great place to store your items. Our items were stored for ten months. No pests. We didn't even have the couch covered and it was perfect. Not much dust given the length of time. I would use them again. Highly recommend.
Julia J | Overall ExperienceAlways open, always friendly staff. Very clean and convenient, and cheapest one around.
DEBRA P | Overall ExperienceGreat Place over all storage areas on the coast.
Clemon K | Overall ExperienceGreat experience
John T | Overall ExperienceWhat a great facility, I was there almost a year with 3 units. The staff were amazing, helpful and actually went above and beyond for me a couple if times. Don't hesitate to use this facility !!
Caroline M | Overall ExperienceCleanest, safest 24 hour storage I've ever seen. I will use you again for sure! Gracias.
Susan G | Overall ExperienceI was very impressed with your staff, very knowledge , helpful, it was a great experience at your facility when I was dealing with a low point in my life. Thank you all
VANESSA R | Overall ExperienceCrossroads seem to come and go but all went well at 24 hr storage with "Sweet Melissa"
Rome J | Overall ExperienceGreat service, clean facilities, easy to work with for the few months we needed storage!
Erica L | Overall ExperienceThe staff was very friendly, helpful and professional. Sam was awesome. Every business needs someone so attentive to the needs of your customer. Keep her happy. You don't want to lose her.
Doreen W | Overall ExperienceThe only problem I had was that I spoke to the lady and told her I would be moving out on Sept 24th. I went back to the building on that day around 4:30/5 and my access had already been deactivated. I had a couple things left in there and was not to access them. I called and was told I could come between certain hours the next day to get them. I was not very happy considering I had 3 units and 2 of them were paid for until Oct 5th and Oct 18. Considering I was still a paying customer I do not feel like I should have been deactivated so quickly. I didn't get a call or anything. When I spoke to the lady Sunday to let her know I could not make it between the times they gave me she said they thought I wanted them to throw what was left in the dumpster. They had not done that yet, thank goodness. My problem is they would call on the due date if I had not paid yet but they couldn't pick up the phone and call to make sure I wasn't coming back. They just assumed I wanted to leave the stuff even tho the unit was paid for thru October date.
Tammy M | Overall ExperienceSam and Melissa are awesome ladies.. They always treated me like I was a friend.. Thanks ..
Mitchell B | Overall ExperienceVery clean & friendly staff always ready to help when I stopped by the office. Great experience.
Dino V | Overall ExperienceHonestly - the best storage experience I've ever known. Great people, facilities were A++.
Bob N | Overall Experiencegreat experience. will use again in the future.
Shaun T | Overall ExperienceBest climate control facility in Biloxi. VERY clean. They have alot of information about moving and everything you need to get started right in the office. Boxes of variable sizes, tape, bubble wrap, rent a truck .
Joanne F | Overall ExperienceMelissa was very courteous , and helped me with all that I needed. The storage room was excellent and adequate for my material. Gracias
Willie W | Overall ExperienceThe unit that I had was convenient, clean and well lit. Vehicle access was easy. Melissa at the desk was knowledgeable and went the extra mile of taking us to our unit. We turned in a trailer from a long trip and that was a peice of cake as well. I couldn't ask for or imagine an better experience than what I had. Melissa is fantastic
James M | Overall ExperienceWe recently moved out of another storage location to 24Hr storage facility. It's like night and day as far as security, lighting, cleanliness! Wouldn't hesitate to recommend!
Glenda C | Overall Experience