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Danny T
Customer Reviews for 24 Hour Storage Popps Ferry
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had to park trailer myself because their equipment was inoperative
David HThe staff was professional and pleasant.
Linda TMy only issue is if people are expected to return trucks after hours by using their phone, internet service should be provided
Charles ZNothing
Danny TGreat!!
Mitchell MThank you.
MICHAEL DHave more accessible appliance dollies. The lady was helpful. She even called another Uhaul inquiring about an appliance dolly. Other than that my experience was excellent.
Sandra LStaff were excellent, I showed up after closing without realizing the store had closed. They still assisted with a rental and were extremely helpful. The only issue i had was with the app as I could not return the rental due to it not picking up my location.
Oscar RThis location came thru in a pinch. Originally went to a minimart on Iberville Road. Set up a rental, went to pick it up no one showed up. Sat there and waited almost an hour before contacting the Popps Ferry store. They did a great job switching reservation over to them and helping me.
Daniel HThe uhaul I reserved at Fraisers was not brought back in time and I had to use a 9” cargo van instead. Everyone was very nice but what’s the point in making a reservation if when you get to the uhaul building there isn’t a truck for you and you have to drive to a different location and get a van that you cannot complete your task 100% with.
Elizabeth SWell, I got an engine light that came on and I had to drive over to Gulfport from Biloxi so I think every location should have a tester to check and see what the area is for and for the engine light indicator
Robert FThe two ladies who helped me were fast, efficient and got me on the road in about fifteen minutes. That, in my experience is unusual in the service industry these days.
Frank BMaybe febreeze the cab, smelled rather like dirty socks. Also adjust your suspension, in the higher elevation going downhill it drove like it was getting ready to vomit and bounced like home made roller coaster.
Sandra CThe ladies at the counter were friendly and helpful. They made it easy to change the size of my truck. I have used this location before because of the great customer service
Jennifer GEveryone at this location is the very best! Great location , very clean and easy access. I just no longer needed the storage unit but would definitely rent there again when I do!
Greg A | Overall ExperienceJust remember to make sure the customer is taken care of and that all needs are met ..
Bobby LI have used this location in the past. Always a helpful and friendly staff. Very clean and inviting.
Myles DThe manager greeted me warmly when I pulled up saying they were expecting me. She unhooked the unit and e-mailed me the close out paperwork. It took only 5 minutes to turn in the unit.
William SReally great staff to deal with when check out Uhaul's truck rentals they handle the reservation with wonderful expertise an thankful of they're hello here.
MITCHELL MQuick, prompt service. The lady who signed this out inquired, was interest if we had had any problems with the truck. I appreciate that. She also answered a few of my questions about the business. Thanks again.
Margaret LService was great!! Highly recommend this place for your future rentals!
Louis AYou did great
Joseph DEverything handled very good!
David MEasy, Professional, and Reliable. I wouldn’t change anything at this location.
Brenda OHelp be reserve my money back to my card that would be great..
SAMMY RThe Uhaul app did not work to check my rental in after hours; it was almost 4am and felt risky to leave the trailer in the parking lot. After calling them at 8am, I was assured my trailer with received without issue.
Marc CAgents were very helpful. Everywhere was clean.
NEAL J | ReservationClimate controlled units were perfect for storage of art and furniture. Staff was outstanding!
ROBERT L | Overall ExperienceI really don’t know of anything that might different. The employees have been very helpful and courteous. I would recommend this location to anyone looking for a vehicle for moving
Bruce SExcellent customer service.
GEORGE SWonderful agent on site!
Terry PKeep doing what you are doing and the customers will be 100% satisfied like me.
WILLY MGreat seevice
Allen FSam was very helpful. Everyone is friendly. Great place to store your items. Our items were stored for ten months. No pests. We didn't even have the couch covered and it was perfect. Not much dust given the length of time. I would use them again. Highly recommend.
Julia J | Overall ExperienceI have no suggestions for improvement. The staff, facility and rental equipment are excellent!
Dom FRecommend to a friend because of it's convenient location. Had to pull trailer behind building and disconnect it myself. Seemed like there was only 1 attendant and she was overwhelmed.
Myles DAlways great service and quality equipment.
Thomas WMake sure the windshield is bug splatter free for next costumer. It’s truly a distraction to a driver. This was my only issue during this 24 hrs usage.
STACEY WI don't know
Jonathan BIf y'all charge for the truck rental then mileage why not give the first 10-20 miles free with the rental. Not everyone got 150 plus dollars to drop for a couple hours of use. I rent these a good bit and have always been thinking about this
JESSE SEmployees were very friendly and helpful.
Kenneth FMy reservation wasn’t there so they put me in a smaller truck. When I got to where I was gonna help someone move they said they weren’t moving and canceled on me. The truck was super dirty on the outside. Windshield was dirty. On the way to bring it back hit a strong thunderstorm and the driver side door started leaking on me pretty hard. I would like the 50 dollars for my reservation not being there. And at least 100 dollars knocked off also. This is the second time I have had problems with uhaul. Very doubtful if I use y’all again. Very disappointed
Stephen FEveryone there today was awesome! Thanks, y’all.
Jeremy CCustomer service was great best around. They were very helpful. And made sure I had everything I needed I would definitely recommend this place to anyone. Thank you very much for a great experience. I will definitely be back if I ever need a U-haul again.
BRANDON CSam was simply AMAZING, KIND AND PATIENT!!!
Carole ZI was supposed to receive $55.00 dollars but then was charged 14.60 for gas when I put gas in it so they received almost $75 and something I will not be using U-Haul again or that place I'll go somewhere else
GINA GQuick and friendly, a nice welcome to Biloxi
Brian AMore parking is needed at this location. Staff were amazing! Location. Well maintained. Note for UHaul as a company - rates should NOT go higher on the weekend as that’s when most people are off from work. Why penalize your customers for having a job to pay for your equipment?
Mary REquipment operated as expected. Steering wheel was off center (while driving straight, it looks like you’re turning left) but the truck drove good, ran good and there were no issues with anything mechanical. That includes alignment.
GREGORY SThey were very friendly.
Krystle LAlways open, always friendly staff. Very clean and convenient, and cheapest one around.
DEBRA P | Overall ExperienceGreat Place over all storage areas on the coast.
Clemon K | Overall ExperienceGreat experience
John T | Overall ExperienceWhat a great facility, I was there almost a year with 3 units. The staff were amazing, helpful and actually went above and beyond for me a couple if times. Don't hesitate to use this facility !!
Caroline M | Overall ExperienceCleanest, safest 24 hour storage I've ever seen. I will use you again for sure! Thank you.
Susan G | Overall ExperienceI was very impressed with your staff, very knowledge , helpful, it was a great experience at your facility when I was dealing with a low point in my life. Thank you all
VANESSA R | Overall ExperienceCrossroads seem to come and go but all went well at 24 hr storage with "Sweet Melissa"
Rome J | Overall ExperienceGreat service, clean facilities, easy to work with for the few months we needed storage!
Erica L | Overall ExperienceThe staff was very friendly, helpful and professional. Sam was awesome. Every business needs someone so attentive to the needs of your customer. Keep her happy. You don't want to lose her.
Doreen W | Overall ExperienceThe only problem I had was that I spoke to the lady and told her I would be moving out on Sept 24th. I went back to the building on that day around 4:30/5 and my access had already been deactivated. I had a couple things left in there and was not to access them. I called and was told I could come between certain hours the next day to get them. I was not very happy considering I had 3 units and 2 of them were paid for until Oct 5th and Oct 18. Considering I was still a paying customer I do not feel like I should have been deactivated so quickly. I didn’t get a call or anything. When I spoke to the lady Sunday to let her know I could not make it between the times they gave me she said they thought I wanted them to throw what was left in the dumpster. They had not done that yet, thank goodness. My problem is they would call on the due date if I had not paid yet but they couldn’t pick up the phone and call to make sure I wasn’t coming back. They just assumed I wanted to leave the stuff even tho the unit was paid for thru October date.
Tammy M | Overall ExperienceSam and Melissa are awesome ladies.. They always treated me like I was a friend.. Thanks ..
Mitchell B | Overall ExperienceVery clean & friendly staff always ready to help when I stopped by the office. Great experience.
Dino V | Overall ExperienceHonestly - the best storage experience I’ve ever known. Great people, facilities were A++.
Bob N | Overall Experiencegreat experience. will use again in the future.
Shaun T | Overall ExperienceBest climate control facility in Biloxi. VERY clean. They have alot of information about moving and everything you need to get started right in the office. Boxes of variable sizes, tape, bubble wrap, rent a truck 🚚 .
Joanne F | Overall ExperienceMelissa was very courteous , and helped me with all that I needed. The storage room was excellent and adequate for my material. Thanks
Willie W | Overall ExperienceThe unit that I had was convenient, clean and well lit. Vehicle access was easy. Melissa at the desk was knowledgeable and went the extra mile of taking us to our unit. We turned in a trailer from a long trip and that was a peice of cake as well. I couldn't ask for or imagine an better experience than what I had. Melissa is fantastic
James M | Overall ExperienceWe recently moved out of another storage location to 24Hr storage facility. It’s like night and day as far as security, lighting, cleanliness! Wouldn’t hesitate to recommend!
Glenda C | Overall Experience