Comentarios de los clientes para 208 Boat & Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de 208 Boat & Self Storage

Clasificación general:

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David T.
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George was wonderful and helped me with everything, the trailer tracked awesome down the highway and the rental was a great experience overall, will come back time and time again!,

DAVID B. | Overall Experience |
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El cliente no dejó un comentario.

Ronald B.
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El cliente no dejó un comentario.

TIMOTHYALLEN M.
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El cliente no dejó un comentario.

MICHAEL L.
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El cliente no dejó un comentario.

Angela B.
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I got there and had no indication that was a Uhaul location minus seeing one truck. There was no signal out there to properly check in the truck and I went with another person who was unable to assist. After they found the key it let me know there was no way the truck had been cleaned/sanitized since drop off which was really scary. It just was not pleasant at all. As a matter of fact it was very inconvenient and made me late for my actual move in time.

MORIAHDENISE M.
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Nothing

LaQuoi S.
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Nothing really. Everything was self explanatory through the Uhaul app. Great job.

Woodrow R.
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El cliente no dejó un comentario.

Matthew B.
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El cliente no dejó un comentario.

Stephen Y.
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El cliente no dejó un comentario.

Kermit N.
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I probably will use this location again. However, no one checked out the truck, and now I have a $15 charge for "cleaning" that I don't think is appropriate.

George H.
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Lug nut missing from right rear wheel.

Robert C.
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Great place, Great service, easy to get in and out of with the rental.

Timothy F.
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i have used uhaul in the pass most have been good one horrible but this one was excellent. Uhaul need more reps like George

Michael Q.
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First I was sent to a place that closed at my pick up time. Had to drive 30 miles out of my way to get a trailer. Then the computer at the new location said my truck wasn't big enough even though I had the same trailer last week.

Steven B.
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GEORGE offered super communication and coordination. He's the reason we'll go back to 208 Storage next time.

Michael T.
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Awesome experience fantastic customer service

Rhiannon L.
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Nothing George K. At 208 Variety Store Was beyond wonderful with helping with my experience. I would recommend anyone to go to him.

Vicky P.
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El cliente no dejó un comentario.

Doris D.
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It was about 40 miles from my house but was the closest with a small trailer.

Scott F.
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George who did the rental might possibly be the friendliest and most courteous customer service person i ha ever encountered. He was helpful and appreciative beyond measure.

MARK R.
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Great customer service! I would refer anyone who needs a U-Haul to this location. It was 18 miles out of my way but after my experience, if I never need a U-Haul again, I will definitely go back. George is excellent at what he does and was an absolute pleasure to deal with.

Patty H.
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Very friendly. Made process easy. Would recommend.

Steven C.
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El cliente no dejó un comentario.

Kimberly T.
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El cliente no dejó un comentario.

michael F.
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Person at this location very helpful. We did not know about the straps being broken until we picked up vehicle and tried to secure it. He stated we should let U-Haul know that we had to purchase straps to secure vehicle. We were concerned because we received the equipment that way.

Ting C.
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El cliente no dejó un comentario.

Jacob R.
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I cannot stress enough the fact that 208 variety store located in spotsylvania is the GO TO for ANY uhaul concerns and business. They are well equipped with all the nice uhaul trucks. They run smooth and the people there were very accommodating. The owners were very informative and helped me with all my questions!

Jacob R.
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I had a great experience and the 208 variety Store that I rented the U-Haul from couldn't have made it any easier for me to get what I need. They were more accommodating than any other place I've been to.

Melissa B.
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El cliente no dejó un comentario.

justin M.
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We were directed thru uhaul customer service to use the app but this location did not have cell service nor WiFi which made this process very difficult but thankfully a stranger let us use his phone which did have service because he had a different carrier the overall experience was very stressful and upsetting

shane B.
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El cliente no dejó un comentario.

JOHN B. | Overall Experience |
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I can't elaborate any more than what I did above. Great staff, excellent facility, and it met all my needs.

kelly L.
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El cliente no dejó un comentario.

CHARLES S. | Overall Experience |
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George was great! Would do business with them again if the need arises.

David R. | Overall Experience |
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A very good experience with the storage of our camper. Many thanks to George and his staff

Keith B. | Overall Experience |
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George was fantastic to work with and very helpful.

CHRIS B. | Overall Experience |
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We needed an affordable storage unit and a place for our RV. We found it with 208 storage. George was great to work with!

JOEL D. | Overall Experience |
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The folks at 208 Variety were always helpful, understanding, and professional in every way...5 star recommendation...

Edmund D. | Overall Experience |
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Awesome staff and service!!

Michael F. | Overall Experience |
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Would definitely use them again. Everyone was great to deal with.

THOMAS M. | Overall Experience |
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The facility was perfect for my needs. If I need the use of a storage place again I will surely come back.

Jason L.
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Our tow dolly was not at our requested location, so we had to drive an extra 3 hours (round trip) to get the tow dolly. This created lots of extra stress for us on our trip, and does not reflect the service we received at 208 Boat and Self-Storage. The service we received was understandable, given that the clerk assisting us at pickup had never processed a uhaul reservation before.

mark C.
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We did a 24/7 pick up nearly 50 miles from where we had made the reservation to pick it up. The truck was not left with the indicated gas level or miles. It did not have the dollies we had rented. And it had been “repaired” from previous damage such that it was not even water-resistant.

frank B.
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El cliente no dejó un comentario.

MARK R.
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Great location. Easy, convenient, and friendly/helpful people.

Stacy M.
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Not change the pickup location to over an hour away from the original pickup site. While the staff at the pickup site was outstanding, it was extremely bad business for uhaul to change the pickup site 1 day prior to our move. Not the first time, but normal change is using within 30 minutes

Wendell S.
Clasificación:

NONE...THANKS FOR THE HELP WITH MY MOVE. W.SMITH

LISA R.
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I am extremely disappointed in my U-Haul experience. My pick up location had changed and I did not find out until late in the day. I could've pick up the trailer at the location they put me at earlier in the day and been on my way. I am not happy I was given a $50 credit however I feel as though I should have not of paid for the trailer at all. Not sure I will ever rent from U-Haul again terrible terrible experience highly highly disappointed .

TRINA H.
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George was so friendly, knowledgeable, and helpful! What a great experience! A+++!!!

john K.
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El cliente no dejó un comentario.

Mike G.
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El cliente no dejó un comentario.

William H.
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Hidden charges. Add them in to the cost already. Environmental fee? Really. 39.99 turned into 156.00 for two nights. Be upfront on these cost so people can make an informed decision. Service was fine but I was expecting to pay $80.00. It should go unsaid as I know the person who is reading this also wants to know upfront what cost will be. Duhhh U Haul executives

Kenneth F.
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El cliente no dejó un comentario.

Cathy O.
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El cliente no dejó un comentario.

Chuck V.
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El cliente no dejó un comentario.

Eddie O.
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El cliente no dejó un comentario.

BRYCE H.
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El cliente no dejó un comentario.

Thomas D.
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First trailer pulled smoothly second trailer pulled roughly when empty would not use again if first trailer was available

Tammy T.
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El cliente no dejó un comentario.

Alan E.
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El cliente no dejó un comentario.

GARY T.
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El cliente no dejó un comentario.

Graham W.
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Have all rental equipment available that UHaul online says that you are able to rent. Because you didn't have all of the equipment for my reservation Customer Service called and informed me that your location did not have the requested equipment. This was the beginning of the "rabbit hole" of issues that I had with my UHaul experience. Next I had to go to Pendleton's Outdoor Power LLC which did not have the auto transport but did have the truck (DC). After taking some time to get customer service to find another auto transport, at your location, Pendleton's couldn't print the actual contract and wasted much of my time. Finally, I pick up the auto transport and it was for a different price then the online reservation quoted. Despite the customer service issues the equipment worked great. I have already spoke with UHaul customer service which gave me reference # 1534807.

evelyn C.
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El cliente no dejó un comentario.

Edward M.
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El cliente no dejó un comentario.

DANIEL P.
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The u-hale sent us two different address for our reservation. When we got to pick up the trailer, they didn't even know we even had a reservation. Complete disappointment. This was unexpectable.

Luis O.
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El cliente no dejó un comentario.

David P.
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HORRIBLE- made a reservation weeks in advance- had to drive an hour to get it, truck wasn't customer ready, no one knew what was going on. Gave us the truck anyway, a brake light was out. Unacceptable.

dianna C.
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El cliente no dejó un comentario.

richard M.
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I was very,very pleased with my UHAUL experience.... great customer service and the truck was clean and ran well. Thank you!

jeff L.
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El cliente no dejó un comentario.

Christine P.
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The person that processed my pick-up, Louis, was very nice, helpful, and professional. This location only had the one trailer that I had rented, but it was in good working order and it met my needs.

Greg V.
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El cliente no dejó un comentario.

janice S.
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Absolutely a wonderful experience. This location is so customer oriented (a family business). They get ten stars for service and reliability. I will highly recommend this location to others, and will plan to use them when I move as well.

TONY C.
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El cliente no dejó un comentario.

Andrea M.
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El cliente no dejó un comentario.

Andrea M.
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El cliente no dejó un comentario.

cliff H.
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Staff excellent and professional, the uhaul computer system was down when I went to pickup car hauler at 11AM. I had the option of a manual contract or come back at 6pm and get a $20 discount on rental equipment. Over all very satisfied with Uhaul

Mark D.
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El cliente no dejó un comentario.

LISA M.
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El cliente no dejó un comentario.

johnathan R.
Clasificación:

only issue i have is UHAUL it's self recommending a place that was over 20 minutes away for a return instead of the closest to the address where someone is taking there things. it was way out the way. the next day after dropping off the truck we found a UHAUL rental place literately 5 minutes from the house we moved our things to.

Trisha M.
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There was chicfila and trash all over the inside. Also, when I went ti fill the had back up the reading was incorrect. I ended up having to put 20$ more in the tank. First and last uhaul experience.

JOHN F.
Clasificación:

A+++ personal

Juanita A.
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El cliente no dejó un comentario.

Leo D.
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El cliente no dejó un comentario.

anthony S.
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El cliente no dejó un comentario.

EILEEN B.
Clasificación:

Their was a problem because I was under the understanding that when I got their I could rent a storage place for the first months rent free if I use U-Haul but found out that it is only with certain storage place which your web site is not customer friendly in getting this information to them correctly I did make a call to your customer service last night and they showed me how on your web it is located. For other customers please re look at this. I came from Ga and now in VA. Very poor on your part. Also when I arrived this phone # which is on their web site is not the right number for their store and that also was a confusion on your part. because I called the number and talked with someone and it was not them. Which I called the number and it did go to their store but is not their phone number. So either you have pulled a first one on them or you have a issue with your communications. In this time and day you should have a more customer friendly system.

BUFFY S.
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El cliente no dejó un comentario.

Anne W.
Clasificación:

Great customer service. Very friendly

MATTHEW F.
Clasificación:

They did not know I was coming, so the person who handles the u-haul stuff wasn't there. Had to leave, so I ended up calling her to settle up. I would use either location again - but your software system needs a lot of work. Everything I entered online had to be re-entered in Richboro, and the receiving place had trouble locating my contract.

Anne B.
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El cliente no dejó un comentario.

Joanne B.
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I have nothing against the Spotsylvania location. I have a HUGE problem with online reservations allowing me to reserve a truck on rte 17 in Fredericksburg but not having a truck. I received a phone call 5 pm the day before to tell me I had to go to a location 20 miles further away at 10 AM.

KERRI J.
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El cliente no dejó un comentario.

CHARLES M.
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All went well

ELMER D.
Clasificación:

good

Holly C.
Clasificación:

The dark-haired fellow at the convenience store was very friendly and thorough. I wish I remembered his name.

BUDDY U.
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El cliente no dejó un comentario.

Laurie T.
Clasificación:

The employee wasn't there when I arrived even though I was told they were open until 4pm. I arrived at 2:30pm. I also received a call around 1pm asking basically where I was and i informed her that I spoke to someone the day before and told them the earliest I could be there would be 2pm. She did apologize but seemed "put out" that it would be later that I would be there and that I was coming from Richmond. When she seemed appalled that I was coming from Richmond, I explained to her that I reserved the truck for Locust Grove but it was moved to them due to a truck not being available.

ROBERT B.
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El cliente no dejó un comentario.

PATRICIA T.
Clasificación:

El cliente no dejó un comentario.

BUDDY U.
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El cliente no dejó un comentario.

SHARON M.
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El cliente no dejó un comentario.

KIMBERLY W.
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El cliente no dejó un comentario.

harold N.
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The Representative exceeded my expectations! Personable, knowledgeable and professional.

WILLIAM C.
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El cliente no dejó un comentario.

Greg M.
Clasificación:

I requested a truck in Louisa, Va but you made me travel 20 miles to spotsylvania to get truck. There is a uhaul place in louisa, va so not sure why you made me go so far away. And the extra miles counted against my allocated miles.

ROGER W.
Clasificación:

The 208 staff was very friendly and helpful in answering all my questions. The vehicle I requested was not available, so they gave me a larger one at the same cost. No issues.

STEVEN B.
Clasificación:

The reservation of the uhaul was the most frustrating aspect of my rental. I called the original location to confirm my reservation and they had my reservation. The night before (1930) my pickup I recieved a call from the regional office that told me that the time and location of my rental was changed. When I tried to call the toll free number regardin the change, I was told to call at 7am the next morning to speak to someone regarding the change. When I called the next morning to the new pickup location, they had no clue that I was scheduled to pickup a truck. They had to call someone in to handle my reservation. Dealing with customer service on the phone was frustrating. The individual at Boat Self was great.

DANIEL E B.
Clasificación:

El cliente no dejó un comentario.

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