Terrible check-in experience, took almost 45 minutes from the time I first entered until I was pulling off with the trailer. The gentleman was very nice but kept going back and fourth between the Uhaul computer and the regular register throughout the entire time period to help other customers.Joel R.
Customer Reviews for 208 Boat & Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Trailer brake fluid was bone dry, rusted, and empty. Brakes did not work. Serviced with brake fluid. Brakes need repaired. Tires were under inflated.DAVID G.
El cliente no dejó un comentario.John K.
We have used this facility for several years for our RV and now our motorcycle trailer. We have always felt it was safe.VIRGIL G. | Overall Experience
El cliente no dejó un comentario.Peter D.
Outstanding family and business if you are ever in need of storage.Matt B. | Overall Experience
Absolutely no negative commentChristina S. | Overall Experience
El cliente no dejó un comentario.Stephen D. | Overall Experience
El cliente no dejó un comentario.MARIA N.
George was very friendly, patient and helpful.TWAINAAGNES S.
208 Boat and Self Storage always does a fantastic job!GEORGECHRISTO K.
My drop off location changed to another that was over an hour from my house (40 min from my choice location). This was a last minute change that was very inconvenient and a closer one could have been chosen in Charlottesville. When I arrived at the new location the person checking me in had never done Uhaul and tried to give me a truck. I rented a 5x8 pull behind. Once we finally got my check in completed, she sent a young guy out with me to hook up the trailer. We got to the trailer and he admitted to me he had never hooked a trailer up before. Thankfully I had. However, having rented before I know the employee is supposed to hook it onto the person's car. I had to hook up the trailer and teach him how to as well. Uhaul is very lucky that I know how to do this however it was not my job to teach your employees how to so theirs!Samantha K.
El cliente no dejó un comentario.SVEN JULIUS R.
Great people. Helpful, kind and understanding. Explained everything. I would use this facility againDouglas D. | Overall Experience
El cliente no dejó un comentario.Lisa K.
Better signage of the name of the business.Tracy E.
My pickup location was changed the day before pickup. I picked a location closest to my home to avoid excess travel. It was changed to 15 miles away. I also chose to pickup via my cell phone so we could get an early start prior to store opening. On am of load day the keys to my truck were not placed in pickup box. Jesse in customer service was great in trying to solve problem but this caused serious delays on load day. I was also charged over $7.00 for 2 gallons of gas when I had properly fueled up a few miles near drop off location. I was given a $50.00 refund for poor service but this did leave me not trusting UHaul for my next move!Rocky J.
El cliente no dejó un comentario.MADDISON B. | Overall Experience
George is great to work with. The facility is excellent the units are all like new. I rent a 12x30 for almost 3 years it was a great experience.James S. | Overall Experience
El cliente no dejó un comentario.John R.
Very friendly staff and well maintained facilityKelly M. | Overall Experience
This is a very nice storage facility. We stored our RV here and had it not been for the distance from our home we would still be storing our RV here. The monthly cost was very fair and the combination of value, safety, and amenities will be hard to find at other places. George was always very friendly and willing to help with any of our needs. Would recommend this facility to any of my friends and family.SAMUEL P. | Overall Experience
A very nice secure lot with great staff.Carol L. | Overall Experience
Used this storage facility without any issues!Benford C. | Overall Experience
Extremely nice and helpful people. A pleasure to work withLOUISE P. | Overall Experience
El cliente no dejó un comentario.Luis C.
Exceptional customer service!!TARA MINGTOY J.
Kim was awesome! UHAUL customer care had been terrible to me and I am considering never using them again except for her excellent customer care. My pickup date and location was changed twice with NO NOTICE. No phone call, text, or email. I had to call UHAL to find out I was being moved not once but twice. The assisting staff here were also very kind and helped me greatly in loading my equipment and resolving technical issues on UHAUL's end. I am very gracious towards Kim and her staff. They were amazing in a difficult set of circumstances on a Sunday afternoon.ALEXANDRIA E.
El cliente no dejó un comentario.LLOYDDAREN HOWEL N.
El cliente no dejó un comentario.Jane K. | Overall Experience
George was excellent and very helpfulRonald B.
El cliente no dejó un comentario.Jennifer B. | Overall Experience
This is not a problem with the pick up location itself, but rather, the pick up/scheduling process: My pick up location was moved 3 times in the 3 days leading up to the pick up. I ended up having to drive an hour away to get the truck. It was a lot of added stress to have it moved so many times, each time I had to adjust my plans, only to have the same thing happen again the next day with a new location assignment.LEONORE C.
El cliente no dejó un comentario.PATRICIAANN R.
El cliente no dejó un comentario.Nicholas T. | Overall Experience
El cliente no dejó un comentario.RAYZEL BARBE ROS D.
I was not notified of the change in price for making it a one way trip. Paid almost double what I was supposed to pay for the rental.ESTHER YOUNG K.
El cliente no dejó un comentario.ANDREW DAVID L.
El cliente no dejó un comentario.Stephen S.
Thank you. Store Staff and Owner dedicated to customer service.Sean M.
El cliente no dejó un comentario.Bryon E. | Overall Experience
Fabulous customer service.Tammy T. | Overall Experience
El cliente no dejó un comentario.SYLVIAS T.
We moved down to Hampton Virginia and we are no longer in the area. Thank you for allowing us to store out camper at your facility. We had no issues and appreciate everything. I will recommend your facility to our friends who may be looking for storage in the future.Robert R. | Overall Experience
El cliente no dejó un comentario.Daniel C.
El cliente no dejó un comentario.CAROLE LAINE H.
The personnel here were very friendly and helpful, Kim went out of her way to accommodate me. However, I had an issue with the number of days on the reservation (3) and what was recorded on on the contract paperwork (2) at the pickup location. Not sure why that happened, when I realized it I called U-Haul (18 minutes on hold) and got it corrected or so I thought. Comments continued in Drop off location.John L.
It's all goodstoney E.
El cliente no dejó un comentario.Thomas D. | Overall Experience
Other than the drop off being 30min away from my original intended location. The location and staff were good.Carlos C.
El cliente no dejó un comentario.MARILYNNKAY H.
El cliente no dejó un comentario.FRANKLINCLINE B.
First time renting a storage unit. Staff was super helpful. Facility was clean. Autopay feature was super helpful.Michael S. | Overall Experience
George was wonderful and helped me with everything, the trailer tracked awesome down the highway and the rental was a great experience overall, will come back time and time again!,David T.
El cliente no dejó un comentario.DAVID B. | Overall Experience
El cliente no dejó un comentario.Ronald B.
El cliente no dejó un comentario.TIMOTHYALLEN M.
El cliente no dejó un comentario.MICHAEL L.
I got there and had no indication that was a Uhaul location minus seeing one truck. There was no signal out there to properly check in the truck and I went with another person who was unable to assist. After they found the key it let me know there was no way the truck had been cleaned/sanitized since drop off which was really scary. It just was not pleasant at all. As a matter of fact it was very inconvenient and made me late for my actual move in time.Angela B.
Nothing really. Everything was self explanatory through the Uhaul app. Great job.LaQuoi S.
El cliente no dejó un comentario.Woodrow R.
El cliente no dejó un comentario.Matthew B.
El cliente no dejó un comentario.Stephen Y.
I probably will use this location again. However, no one checked out the truck, and now I have a $15 charge for "cleaning" that I don't think is appropriate.Kermit N.
Lug nut missing from right rear wheel.George H.
Great place, Great service, easy to get in and out of with the rental.Robert C.
i have used uhaul in the pass most have been good one horrible but this one was excellent. Uhaul need more reps like GeorgeTimothy F.
First I was sent to a place that closed at my pick up time. Had to drive 30 miles out of my way to get a trailer. Then the computer at the new location said my truck wasn't big enough even though I had the same trailer last week.Michael Q.
GEORGE offered super communication and coordination. He's the reason we'll go back to 208 Storage next time.Steven B.
Awesome experience fantastic customer serviceMichael T.
Nothing George K. At 208 Variety Store Was beyond wonderful with helping with my experience. I would recommend anyone to go to him.Rhiannon L.
El cliente no dejó un comentario.Vicky P.
It was about 40 miles from my house but was the closest with a small trailer.Doris D.
George who did the rental might possibly be the friendliest and most courteous customer service person i ha ever encountered. He was helpful and appreciative beyond measure.Scott F.
Great customer service! I would refer anyone who needs a U-Haul to this location. It was 18 miles out of my way but after my experience, if I never need a U-Haul again, I will definitely go back. George is excellent at what he does and was an absolute pleasure to deal with.MARK R.
Very friendly. Made process easy. Would recommend.Patty H.
El cliente no dejó un comentario.Steven C.
El cliente no dejó un comentario.Kimberly T.
Person at this location very helpful. We did not know about the straps being broken until we picked up vehicle and tried to secure it. He stated we should let U-Haul know that we had to purchase straps to secure vehicle. We were concerned because we received the equipment that way.michael F.
El cliente no dejó un comentario.Ting C.
I cannot stress enough the fact that 208 variety store located in spotsylvania is the GO TO for ANY uhaul concerns and business. They are well equipped with all the nice uhaul trucks. They run smooth and the people there were very accommodating. The owners were very informative and helped me with all my questions!Jacob R.
I had a great experience and the 208 variety Store that I rented the U-Haul from couldn't have made it any easier for me to get what I need. They were more accommodating than any other place I've been to.Jacob R.
El cliente no dejó un comentario.Melissa B.
We were directed thru uhaul customer service to use the app but this location did not have cell service nor WiFi which made this process very difficult but thankfully a stranger let us use his phone which did have service because he had a different carrier the overall experience was very stressful and upsettingjustin M.
El cliente no dejó un comentario.shane B.
I can't elaborate any more than what I did above. Great staff, excellent facility, and it met all my needs.JOHN B. | Overall Experience
El cliente no dejó un comentario.kelly L.
George was great! Would do business with them again if the need arises.CHARLES S. | Overall Experience
A very good experience with the storage of our camper. Many thanks to George and his staffDavid R. | Overall Experience
George was fantastic to work with and very helpful.Keith B. | Overall Experience
We needed an affordable storage unit and a place for our RV. We found it with 208 storage. George was great to work with!CHRIS B. | Overall Experience
The folks at 208 Variety were always helpful, understanding, and professional in every way...5 star recommendation...JOEL D. | Overall Experience
Awesome staff and service!!Edmund D. | Overall Experience
Would definitely use them again. Everyone was great to deal with.Michael F. | Overall Experience
The facility was perfect for my needs. If I need the use of a storage place again I will surely come back.THOMAS M. | Overall Experience
Our tow dolly was not at our requested location, so we had to drive an extra 3 hours (round trip) to get the tow dolly. This created lots of extra stress for us on our trip, and does not reflect the service we received at 208 Boat and Self-Storage. The service we received was understandable, given that the clerk assisting us at pickup had never processed a uhaul reservation before.Jason L.
We did a 24/7 pick up nearly 50 miles from where we had made the reservation to pick it up. The truck was not left with the indicated gas level or miles. It did not have the dollies we had rented. And it had been â€œrepairedâ€ from previous damage such that it was not even water-resistant.mark C.
El cliente no dejó un comentario.frank B.
Great location. Easy, convenient, and friendly/helpful people.MARK R.
Not change the pickup location to over an hour away from the original pickup site. While the staff at the pickup site was outstanding, it was extremely bad business for uhaul to change the pickup site 1 day prior to our move. Not the first time, but normal change is using within 30 minutesStacy M.
NONE...THANKS FOR THE HELP WITH MY MOVE. W.SMITHWendell S.
I am extremely disappointed in my U-Haul experience. My pick up location had changed and I did not find out until late in the day. I could've pick up the trailer at the location they put me at earlier in the day and been on my way. I am not happy I was given a $50 credit however I feel as though I should have not of paid for the trailer at all. Not sure I will ever rent from U-Haul again terrible terrible experience highly highly disappointed .LISA R.
George was so friendly, knowledgeable, and helpful! What a great experience! A+++!!!TRINA H.
El cliente no dejó un comentario.john K.
El cliente no dejó un comentario.Mike G.
Hidden charges. Add them in to the cost already. Environmental fee? Really. 39.99 turned into 156.00 for two nights. Be upfront on these cost so people can make an informed decision. Service was fine but I was expecting to pay $80.00. It should go unsaid as I know the person who is reading this also wants to know upfront what cost will be. Duhhh U Haul executivesWilliam H.
El cliente no dejó un comentario.Kenneth F.
El cliente no dejó un comentario.Cathy O.
El cliente no dejó un comentario.Chuck V.
El cliente no dejó un comentario.Eddie O.
El cliente no dejó un comentario.BRYCE H.
First trailer pulled smoothly second trailer pulled roughly when empty would not use again if first trailer was availableThomas D.
El cliente no dejó un comentario.Tammy T.
El cliente no dejó un comentario.Alan E.
El cliente no dejó un comentario.GARY T.
Have all rental equipment available that UHaul online says that you are able to rent. Because you didn't have all of the equipment for my reservation Customer Service called and informed me that your location did not have the requested equipment. This was the beginning of the "rabbit hole" of issues that I had with my UHaul experience. Next I had to go to Pendleton's Outdoor Power LLC which did not have the auto transport but did have the truck (DC). After taking some time to get customer service to find another auto transport, at your location, Pendleton's couldn't print the actual contract and wasted much of my time. Finally, I pick up the auto transport and it was for a different price then the online reservation quoted. Despite the customer service issues the equipment worked great. I have already spoke with UHaul customer service which gave me reference # 1534807.Graham W.
El cliente no dejó un comentario.evelyn C.
El cliente no dejó un comentario.Edward M.
The u-hale sent us two different address for our reservation. When we got to pick up the trailer, they didn't even know we even had a reservation. Complete disappointment. This was unexpectable.DANIEL P.
El cliente no dejó un comentario.Luis O.
HORRIBLE- made a reservation weeks in advance- had to drive an hour to get it, truck wasn't customer ready, no one knew what was going on. Gave us the truck anyway, a brake light was out. Unacceptable.David P.
El cliente no dejó un comentario.dianna C.
I was very,very pleased with my UHAUL experience.... great customer service and the truck was clean and ran well. ¡Gracias!richard M.
El cliente no dejó un comentario.jeff L.
The person that processed my pick-up, Louis, was very nice, helpful, and professional. This location only had the one trailer that I had rented, but it was in good working order and it met my needs.Christine P.
El cliente no dejó un comentario.Greg V.
Absolutely a wonderful experience. This location is so customer oriented (a family business). They get ten stars for service and reliability. I will highly recommend this location to others, and will plan to use them when I move as well.janice S.
208 is going through system changes, so the process wasn`t smooth. However, they were as helpful as possible and I secured my storage. Key pad needs to be fixed so it is operational.Privacy R. | First Impressions