Customer Reviews for 1st Impression Tire
(U-Haul Neighborhood Dealer)

Rating:

1.0

This whole process was HORRIBLE! I had to pick up by phone and the address on your app doesn’t match the address for the pick up location. The app kept thinkn I was in the wrong place. Then there was no dolly but the app shut down and wouldn’t allow me to update that info. It took 3hrs to get help that actually helped. I called U-Haul 7 times!!!!

Rating:

5.0

Received threating text and call from uhaul customer service after trailer was already photo verified and checked in at drop off location....return a day early check in only to receive harassment the day of....stating that there's a late fee and it's still 3 hours before the time of the return but the trailer is already at uhaul location.🤔

Rating:

1.0

The owner of the establishment took so long to hook on the auto transporter on the back of my truck. When I pulled off it was already too late to pick up vehicle. When I asked about a refund. He said nothing to me.

Rating:

4.0

My temporary Stay in the u-haul truck turn into a month of love With Au haul by my side . With it cold air I stay comfortable It was able to maintain my composure and stressful situations. It's over now we parted our ways.

Rating:

4.0

Need brakes asap

Rating:

1.0

The pickup process was slow and disorganized. The truck was acceptable, but beat up and dirty. Refueling it after use was very difficult as something was awry with the fuel filling port so check out and check in of the truck were the worst part of the process.

Rating:

5.0

I also needed blankets and a dolly which weren't avaliable. But I got by.

Rating:

4.0

Clean the truck - front and BACK - it was terrible

Rating:

3.0

It was very frustrating to not be able to check in for my original reservation. We were on a tight schedule, and this really put us in a bind.

Rating:

2.0

This is a tire shop. There is no office. When I arrived, the gentleman in the parking lot simply told me to give him the keys and I was good to go. However, that was not the case. I still needed to take pictures and check the mileage to make sure that I left the truck and proper condition. Because it was a tire shop, I called before getting out the truck. There was a woman who answered the phone and told me to come in. Again, there was no office. It's confusing and not professional. The people were nice, but it's easy to skip the proper procedure if you listen to what the staff here says.

Rating:

3.0

The man running the shop was nice, but he didn’t really help with the uHaul trailer. I was on the phone with someone who processed my pickup and we had to ask several times for him to hook up the trailer and take the photo, as requested by the person on the phone.

Rating:

5.0

Nothing

Rating:

5.0

A great experience.

Rating:

1.0

I spoke to a representative regarding a hole on the inside floor board of the truck. The ppl who assisted in the move kept tripping and falling on the truck due to this hole. The rep didn't mention any type of apology or try to rectify the concern ,she only provided me a contact for a trash insurance company to allegedly cover the cost to repair my sofa. I use uhaul all the time but I'm definitely switching to a new company. I don't mind paying for what I want but when a company shows me that they DONT care,I have no choice.

Rating:

3.0

I picked up the truck and approved that there's no damage. But when starting to drive the engine light comes on and the truck had no fan, no a/c. And no light. The truck is old!

Rating:

5.0

Este equipo muy bien mantenido pero tenia la luz más pequeña derecha trasera dañada no encendia

Rating:

1.0

Poor customer service on uhaul part. I received a faulty unit & ended up having to pay double what I should’ve.

Rating:

3.0

Manager was professional and demonstrated care and concern when trailer popped off trailer ball on highway. Chains held trailer behind car, but very intense moments slowing and pulling over. Went to a second location for help. A little lubricant on the tongue threads permitted a tighter, more secure attachment to the trailer ball.

Rating:

5.0

Everything went so smoothly. I was very pleased that he had the equipment because the first place I went to didn't have the equipment so I had to rebook with First Impressions and they had exactly what I needed we got there early and y'all showed up right on time. And The shops hours was perfect. I was very pleased

Rating:

5.0

Good service