Customer Reviews for 1700 Industrial Self Storage
(U-Haul Neighborhood Dealer)

276 comentarios

1603 Industrial Rd   Las Vegas, NV 89102

(702) 433-1644

Horario de oficina

  • Mon-Sat: 8 am - 4 pm
  • Dom.: 9 a.m. - 4 p.m.

Servicios en esta ubicación:

Contáctanos

(702) 433-1644

1603 Industrial Rd
Las Vegas, NV 89102

Servicios en esta ubicación:

Horario de oficina

  • Mon-Sat: 8 am - 4 pm
  • Dom.: 9 a.m. - 4 p.m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

VIRGINIA H 
Clasificación:
5.0

They were very nice and polite and made returning the 2 trucks I rented very simple, when we were exhausted from moving. Thank you so much we really appreciate you!

Kristopher B 
Clasificación:
1.0

They messed up my entire reservation, made me go to a further location to pick up the truck bc my original location ran out of trucks. Then they said it didnt come with a dolly when I was originally told it would. It was a nightmare experience and I will never use uhaul ever again.

Joy M 
Clasificación:
1.0

Personal we're not approach able and rude. Regional manager was rude while staff needs retrained.

JERRY H 
Clasificación:
5.0

Tayler01 was very professional and quick to assist me and very friendly. In less than 10 minutes I had the car I wanted to move. Thank you for the service.

ROBERTO J 
Clasificación:
5.0

Stuff is very friendly Great service

RAN T 
Clasificación:
5.0

I had amazing customer service at this location would highly recommend

KATY M 
Clasificación:
3.0

We called this location approximately 9 hrs before arrival to request drop of at the other location in same city and was told by a guy named Michael that we could. Upon arrival to the other location we were told that we would have to pay an additional 200.00 for dropping the unit off at that location so we had to keep the unit until the next day and drop it off at the above location. I was told by the same Michael who told us that we could drop it off at the other location that the other location personnel lied and that there was no extra charge for dropping off at the other location. 1 trip 2 misleading situations. A very unhappy customer. I will not be using UHaul again for further situations.

JOSEPH B 
Clasificación:
4.0

The lady we engaged with was very nice and helpful.

Chris B 
Clasificación:
5.0

Absolutely wonderful people, kind, attentive, extremely professional. Trucks were in perfect condition and ready to go drop off with super easy.

David A 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY K 
Clasificación:
3.0

El cliente no dejó un comentario.

GEORGIA C 
Clasificación:
4.0

Never did get the email they said I would for turning in truck .

DAVID F 
Clasificación:
5.0

N/C

VALENTINA B 
Clasificación:
4.0

It was a self drop off, i have a complaint about the water resistance, alot of my stuff got destroyed on my move

ALEXANDER C 
Clasificación:
5.0

The environment is clean and tidy, and the service is warm and friendly.

BIN H 
Clasificación:
4.0

El cliente no dejó un comentario.

Diego P 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy B 
Clasificación:
2.0

Try to be more specific when first timer costumers uses it, this time U-houl doesn’t charge costumer more money of what it is.

KENETH M 
Clasificación:
4.0

The woman who called me on Sunday was very aggressive and charged me an extra day of rent when the truck returned in the morning.

JOSE O 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS F 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio P 
Clasificación:
5.0

Super friendly made picking up really easy

Randy k 
Clasificación:
2.0

Bad experience! Picked a location that had trucks located on the storage site to make both location and travel time easy. Arranged for movers to load the truck at a certain hourly rate. When I arrived to pick the truck up, I was advised that the truck I had reserved was OUT OF SERVICE AND THERE WAS NO REPLACE TRUCK ON SITE. When I asked why I had not be notified either the day before or the morning the day of, there was no explanation given except that this experience (ie., truck down, out service, the morning of pickout with the customer being notified. While I was able to find another truck some 20 miles away (the original location about 7 miles away) it cost me an extra $150 since these movers worked on a minium charge (i.e $220 per hour for 2 men), regardlss of whether they were working or sjust sitting around until another truck arrived. Candidly, UHaul should reimburse me for extra money I paid. At a minimum, I should have been notified that the truck I had reserved was out of service so I could have tried to arrange for another rental to fit the mover's schedule. BAD CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

RICHARD S 
Clasificación:
5.0

Fast and friendly service.

RICHARD W 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth D 
Clasificación:
5.0

It's location has a friendly staff. I use them on a regular basis.

Kimberly G 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER S 
Clasificación:
5.0

The staff were helpful, friendly, and professional. They valeted the vehicle carrier into a convenient stowage parking spot. The return process for both the vehicle carrier and the truck was simple and pain-free

TAGG M 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY R 
Clasificación:
5.0

El cliente no dejó un comentario.

DELWORTH G 
Clasificación:
5.0

El cliente no dejó un comentario.

KELVIN J 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIEL W 
Clasificación:
4.0

El cliente no dejó un comentario.

ADAM V 
Clasificación:
3.0

Read the review above and rent a Penske truck.

DAVID C 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL M 
Clasificación:
1.0

I explained my situation, and the staff advised me to try to sort it out with the customer service department. In the meantime, they will have my check out on hold. I even gave them a case number. I was unpleasantly surprised the next day when they applied the charges without considering my case or contacting me.

ALEXANDRU C 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICIA D 
Clasificación:
3.0

El cliente no dejó un comentario.

SHERELL L 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle B 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D 
Clasificación:
5.0

Great fast service at a great price

MJ S 
Clasificación:
3.0

El cliente no dejó un comentario.

Antonio L 
Clasificación:
5.0

Servicio al cliente de excelencia. Clean vehicle. Smooth check out and turn in process. ¡Gracias!

Sarah M 
Clasificación:
5.0

U-Haul company people go above for our company.

ROBERTO R 
Clasificación:
5.0

Great people there

HCTOR A 
Clasificación:
4.0

El cliente no dejó un comentario.

JESSICA T 
Clasificación:
4.0

hard to find because odd number is on even side of street

DAVID F 
Clasificación:
4.0

hard to find due to numbering

DAVID F 
Clasificación:
1.0

El cliente no dejó un comentario.

Mela M 
Clasificación:
1.0

No after hours drop off, treating people like they are criminals taking photos of them and time consuming pickup and drop off. I've rented many, many times and never had such difficult interactions for a simple transaction.

MICHAEL L 
Clasificación:
5.0

the staff is a pleasure to work with.

VIJAY D 
Clasificación:
3.0

The rental employee could have been a little more pleasant and patient while I was filling out your rather complicated and lengthy rental agreement.

Kurt D 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas K 
Clasificación:
1.0

Terrible location/ very bad neighborhood. No clear signage or viable after hours drop area since lot gated off. Had to search for key drop box since it is on the inside of a locked gate. Should not be advertised as a 24/7 drop location. No receipt sent to me after drop off. A homeless man was actually shooting up drugs on the side of the building.

Brandon P 
Clasificación:
4.0

You're doing great

LAMAR C 
Clasificación:
4.0

El cliente no dejó un comentario.

Luan K 
Clasificación:
3.0

Got charged for gas on e trucks that I put back to exact levels when I got them

JAMES T 
Clasificación:
4.0

Your office staff was great, super helpful and nice.

Rachel M 
Clasificación:
3.0

El cliente no dejó un comentario.

jose v 
Clasificación:
4.0

Very easy going. I went in, but the vehicle drove it down. Turn it in no issues, thanks.

Adolph F 
Clasificación:
5.0

Very nice customer service, the representative had a great personality I give her 5 stars. After I returned the cargo van the gentleman also had a great personality. Yr store is overall the best. Great very satisfied. Thank u very much

Dorothy A 
Clasificación:
4.0

El cliente no dejó un comentario.

Alejandro G 
Clasificación:
5.0

good

John F 
Clasificación:
5.0

good Need more work Pushing cards , End to fix the front gate for better Security ..

John F 
Clasificación:
4.0

really needed cruise control... we didn't ask for it because I think everyone by now just expects a rented vehicle to be equipped with cruise control!!

Eugene F 
Clasificación:
5.0

Nathan should be commended for great customer service. ¡Gracias!

CHRISTOPHER C 
Clasificación:
5.0

Everything was fine. No problems; no complaints.

Kirk H 
Clasificación:
5.0

Excellent customer service .

David R 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY T 
Clasificación:
1.0

How about actually closing at the time they tell u website said they close at 5pm I get there at 4:20pm everything is locked up they didn't give me a code so I can retrieve my car I had to drive to another location after I filled it up to get the code from the manager then had to drive back to park the u haul and I probably got charged for another day plus the gas and miles I went over even tho the manager said I wouldn't be charged WORST U-HAUL LOCATION by far do not recommend and will never use again 👎👎

CODY T 
Clasificación:
5.0

The entire process was absolutely seamless. I will absolutely be utilizing the services offered by this location in the future.

Thomas M 
Clasificación:
1.0

I returned the vehicle a day early on a Saturday, apparently this facility is closed on the weekends, so I followed the instruction posted for the return. On Monday they sent me a receipt charging me for an additional day since they didn't receive the vehicle until they opened on Monday. I called and they said they were not able to credit me but gave me another number to call to get the credit. When I called the new number, they said they couldn't credit me that I needed to go back to where I dropped off the vehicle. This is some scam, I was told to drop the vehicle at a place they knew would be closed, then they charge for an additional day knowing I dropped the vehicle off on time. Then know one is authorized to do the credit. I will never use U-Haul again. You owe me $40.00 for the extra day and $15.00 for the extra day insurance. I will tell everyone I know never to use U-Haul.

Mike L 
Clasificación:
4.0

El cliente no dejó un comentario.

Carmen R 
Clasificación:
5.0

The entire staff are friendly and helpful. Some of the best service examples I have experienced in Las Vegas. Thank you

Richard M 
Clasificación:
5.0

El cliente no dejó un comentario.

renato a 
Clasificación:
4.0

Truck had a little pull, might need to be aligned

john w 
Clasificación:
1.0

Horrible experience also was told would be reimbursed and still haven't been

samantha a 
Clasificación:
5.0

The staff there are great. Jamie and Nate were great. I highly recommend this location.

vijay d 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine R 
Clasificación:
3.0

El cliente no dejó un comentario.

dorothy c 
Clasificación:
4.0

Ninguno

Christine M 
Clasificación:
5.0

Great service, fast in and out. 6x12 was perfect for hauling 6 motorcycles.

Jody S 
Clasificación:
5.0

Excelent service always..!

Ines B 
Clasificación:
5.0

El cliente no dejó un comentario.

Deane O 
Clasificación:
3.0

It took them 5 hrs to get me into a truck because they could not apply my corporate voucher for a employer paid move They were very nice but that was not their fault but it did happen When I went to the second location to obtain my trailer they told me I had to put my vehicle on the trailer myself I am not a trained tow truck driver and I am actually handicapped I asked for a supervisor and he told me no one would help me and it is not their responsibility That should have been explained before arrival what if I was in my wheelchair or alone? The truck had horrible fumes coming through the vents when traveling uphill and my bird was in the carrier strapped into the front seat and he was dead when I arrived and I had a asthma attack from the fumes

Karen J 
Clasificación:
5.0

Best uhaul experience ever! Charge less(wink)

Matthew G 
Clasificación:
4.0

El cliente no dejó un comentario.

daniel r 
Clasificación:
5.0

The lady who helped me was so friendly and helpful.

Nicole E 
Clasificación:
5.0

great employees and manager was the best ever!! 1)Radio did not work 2) A/C did not work. 3) no wind shield rubber was removed so it did not work

LAURENCE L 
Clasificación:
3.0

Did not have my equipment Iike promised. Went to another location and still didn't have my equipment. Was charged for an item I didn't not receive and didn't not credit me back. Was behind 50 min because of uhaul error and unwillingness to check stores stock with ordered equipment.

TODD G 
Clasificación:
4.0

Great customer service!

Doreen S 
Clasificación:
5.0

Best location and service I’ve been to so far!!

Alexander P 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L 
Clasificación:
5.0

Lower milage rate?

Vincent V 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale L 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M 
Clasificación:
1.0

They did not put the brake light device on the trailer hitch on right. The device ended up falling mid trip. When asked about after hours drop off they did not give any instructions. They told me in city only returns. So provided me with in accurate information.

Gonzalo B 
Clasificación:
4.0

Good service, helpful employees ! But very dirty and lots of weeds and very bad landscape maintenance. !

Leticia R 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent V 
No se han enviado comentarios para esta ubicación.
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