The truck leaked and ruined some of my belongings.
Gary C
Customer Reviews for ZZ Auto Service Center & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast service, staff were friendly.
Robert SFast and courteous service
Christian CThe lady at ZZ Auto Towing and Recovery was amazing and very helpful to two of women picking up the 26 foot truck. Thank you!
ILMA MThe only issue was I didn’t have service to do all of the steps not realizing I could still drop off without completing them until 15 minutes of waiting for pages to load passed.
Gabbie JMore available sizes trucks
Michael DN/A
Larry BWe dropped the truck and trailer off after hours but we called beforehand to make sure they had a key drop box and the young lady was so nice and helpful. We had an excellent experience
Rebecca HThis location was great they really took care of all my needs
EDWARD CExcellent people at ZZ auto
Mark GI originally wanted to get a truck and trailer from the same location and originally went to Family Store plus on Winchester ave in bunker hill. within 1 Mile the check engine light came on and for two hours I had to fix the issue. My original truck had loose ball joints, drove like shit. Very thankful for the people at ZZ Auto on Cheshire Rd who swapped out my truck and had me back in service.
Mark gExtremely helpful, easy return! Super staff!
Lois CDo the approval process BEFORE the customer arrives to pick up the truck
JEN ASuper helpful and nice. Efficient and made sure I had all I needed/ answered any questions I had.
Matthew PThis experience was horrible. First lady from Kupps in Martinsburg WV made reservation for the right time but not an early pickup but rather a counter pickup. I had to pickup at a later time at different location. I lost time and money from a job because of this. Also was told it was .39 per every mile after 100 miles. Wouldn't recommend U-Haul as a reliable source to rent but rather a rental company.
Countryside EThe truck shook aggressively one of the rear tires could use attention.
Nathan DI love this uhaul joint! They are the BEST!!! Please replace the windshield wipers on this truck. They don’t work very well.
Bruce EThe location was not my first choice as it was 20 minutes further than where I wanted to pick up, but it was on a main road and easy to access.
Geoffrey SThis was our third pick up location which was changed numerous times and pickup was 45 min from our house
Wade WGreat place in a very accessible location and friendly personnel. Thank you.
misael sThe vehicle flashed service notices that an Oil Change was needed, and the cameras are dirty and needed cleaned. The camera issue made it so that the collision avoidance system would not operate so I had to deal with those the entire trip. Also the front windscreen was cracked from side to side. Luckily the crack did not impact my line of sight but it needs correcte
Robert PI reserved a dolly. No dolly was in the vehicle. It took over 20 minutes to get the vehicle because they could not figure out something with the system.
Anthony Ldidn't have a 5x8, was given a 6/x12, was told I would be charged for the 5x8, but instead was charged for the 6x12
GEORGE BVehicle was ready when I went to get it at ZZ. Both people I dealt with there were friendly and polite. Charles Town rental did not have vans and said the hospital had them both indefinitely. They offered a box truck, which I did not need. Bad because if you know they will have two vans indefinitely should make an effort to get more. I will go back to ZZ in two weeks when I need a van again.
Lisa CWe were disappointed in Uhaul for our cross country move. We booked our Uhaul at a location 5 minutes from our home and had to instead travel 30 miles—60 miles round trip. We asked to have the contactless pickup. After traveling 30 miles we attempted for 45 minutes to get our Uhaul. Earlier in the day we were told we would be able to get our Uhaul after hours via the lockbox. We were also told if we had trouble to call the after hours service line at ZZ Auto Service. Called after hours and that person told us they were not in the area and to call a different number. Left a message on second number with no return call. Then we called Uhaul. Two phone calls to Uhaul and 45 minutes later we were told because we rented a truck and trailer, we could not do the contactless/key box pickup. We would have to return the next day. We are disappointed with the pickup location being so far away and no discount offered other than they would add 50 miles to our truck which they had to due to the distance we had to travel to pick it up. We are also disappointed in the miscommunication about being able to use the lock box for pickup.
Matthew HThe gentleman at ZZ’s auto were very helpful. I started to do mobile check in and realized I forgot my phone. They took my keys and checked the truck I got me. Very nice people.
Brent SIs very fast and Nice persons!!!
Jose MGreat service
James TFast and friendly staff.
Gary SFull tank on arrival to pick up.
Joseph SI was wrongfully charged liability insurance when I specifically declined. I was also charged for a handtruck when I never ordered or ask for one, it was not provided one… In essence, I was charged $15 more than what I should have been. This is an ethical…
Walter DWe returned the truck 24 hours earlier than we were supposed to,,5 days later we received an email that they charged us for an extra day and stated we returned the truck a day late. We called them and are still waiting for our refund to be issued
Bradley EEverything was great
CHRISTOPHER RMake sure the insides are clean.
CLIFTON HAbsolutely nothing to improve. We came just at closing because of a terrible experience at a Winchester UHaul: not only did ZZ Auto Service stay late to help us, they were fast and friendly. We have already recommended them to several neighbors who have had bad UHaul experiences. We will drive out of our way to use them.
BRIANMICHAEL CGreat customer service from the agent
Roy SYoung lady is very helpful!
JohnM MAll around confused as I put $100 deposit as well as the insurance, put the gas back but was told it was under but wasn't I put it back where it was when I picked it up and was around 8 miles over estimated mileage and yet I have to pay about another $37 for a truck I only had for about 7hrs max needless to say I guess I will not be renting another uhaul
SHAWN ESo helpful and friendly! So appreciated their assistance. Excellent moving experience on their side of my one way move!
Pamela HI didn't get to meet the staff as I dropped off out of open hours. I will say that I'm not good at driving trailers and it was easy to park the way all their stuff was arranged at this location, it was clean and welcoming etc. Again, U-Haul service was so helpful to me here thanks again to everyone there
ADAMTIMOTHY NZzs has been doing uhaul for quite some time. They are quick in and out. Any issues are handled immediately.
Helms II would highly recommend renting from ZZ Auto. He was very efficient in taking care of our needs.
Daniel VExcellent service.
Philip TNothing
Aaron SCourteous, professional and very helpful!
JERICCOBACANI LThis is the friendliest and most helpful place I have used for U-Haul rentals.
JEFF PGreat customer service
ALAN F