Customer Reviews for Zemen Trading
(Distribuidor de U-Haul del vecindario)

262 comentarios

14 Randolph Rd   Silver Spring, MD 20904

(240) 293-2715

Horarios de la ubicación

  • Lun. - dom.: 10 a. m. - 7 p. m.

Servicios en esta ubicación:

Contáctanos

(240) 293-2715

14 Randolph Rd
Silver Spring, MD 20904

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 10 a. m. - 7 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

There was animal hair on the passenger seat. That is not appealing. Otherwise, the van was clean.

Adriana W. 
Clasificación:
3.0

We reserved the truck to pick up at 10 am but the place was closed when we arrived at 10. After about 15 minutes we went home again and called the U-Haul 800 number. After waiting on the phone for about 15 minutes, we talked with someone who transferred us to "Scheduling." That person said they would check but ended up cutting us off. So, we kept calling the pick-up location and they answered at about 10:45 am. This delay caused problems. Also, we've rented a U-Haul truck twice in the past 2 weeks and both times requested 2 dozen furniture pads and each time the location doesn't have them (except this location had 2 which they gave let us use for free due to the pick-up delay). Suggest that U-Haul shouldn't offer pads if they are unavailable so that people can plan to find their own padding for furniture moving. The location where we got this truck said people don't bring them back, so why doesn't U-Haul charge them something like twice the replacement price or more and restock?

James O. 
Clasificación:
1.0

They charge in excess. They charged me for gas. I returned Van with same level of gas. Vans have strong odor of horse poop, urine etc.

SHARDA K. 
Clasificación:
5.0

The staff was very accommodating and cordial. The process was very easy.

Adriana W. 
Clasificación:
5.0

Friendly service and very professional.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve F. 
Clasificación:
5.0

Great customer service and rental van!

Oleg V. 
Clasificación:
5.0

It was Quick easy Great location Very kind owners Thank you so much

NATALIE C. 
Clasificación:
5.0

Great job. Thanks for the help

Basel K. 
Clasificación:
4.0

Van was clean enough, but had a warning about service needed for the tire pressure monitoring and lw oil level need to add oil. I put in a quart, tires looked ok.

Frederic F. 
Clasificación:
5.0

The people who run this business are very friendly and helpful, ALWAYS.

GLENN B. 
Clasificación:
4.0

Tire inflation warning was on, and gas was empty. Otherwise, drove 999 miles with no problem.

FRANKLIN C. 
Clasificación:
4.0

Staff were very helpful and nice

Laura S. 
Clasificación:
5.0

Extraordinario servicio al cliente

Elsa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Radia R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Torrie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LIJADIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH N. 
Clasificación:
5.0

This is my second time using Zemen's. Easy check in and out. The staff at Zemen's are friendly and helpful. The trucks are in good condition.

Kristine G. 
Clasificación:
1.0

Truck wasn't clean there was nasty used socks in the cabin and in the dash, the back of the truck wasn't clean. The tire warning light was on the trip.

Cristina K. 
Clasificación:
5.0

The staff at this location is very helpful. They explained everything very well. I recommend this place.

MUSSE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALLEN S. 
Clasificación:
3.0

No dolly provided as requested

jarrett S. 
Clasificación:
2.0

be up front instead of hiding fees/steps in process

Matthew R. 
Clasificación:
2.0

The truck was not cleaned out for us. The rubber for the outer edge of the passenger side window was in the seat. It was unacceptable. I would not use this location again.

Ronald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW D. 
Clasificación:
3.0

Truck was dirty. Furniture pads not in plastic. Lady at front was nice

MAURICE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MURIEL S. 
Clasificación:
5.0

The customer service is fenomenal !

VILKYS S. 
Clasificación:
5.0

These guys are so respectful and professional. I highly recommend this location to anyone who wants to rent a U-Haul truck.

Frederick O. 
Clasificación:
5.0

Not sure what his name was but the U-Haul franchise(?) owner was excellent...Great hours for pick-up and drop-off. Expedient during check-in and check-out. Ultimately, a headache free experience.

WILLIAM K. 
Clasificación:
5.0

Great customer service!

OLEG V. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARCELLUS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAGESSE V. 
Clasificación:
5.0

Very receptive and customer friendly

BABA J. 
Clasificación:
5.0

great service

KEITH J. 
Clasificación:
4.0

El cliente no dejó un comentario.

ORAL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAYELEMAN A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Loretta M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARBER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHIDI E. 
Clasificación:
5.0

N/C

AKRAM I. 
Clasificación:
5.0

N/C

AKRAM I. 
Clasificación:
5.0

El cliente no dejó un comentario.

OMAR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER K. 
Clasificación:
5.0

As far of your service, I don't have any negative thoughts about the service, you were very professional, good communication, very polite. Overall good job, I will return anytime as needed. Gracias

GILNOR F. 
Clasificación:
5.0

Process in and out was quick and the pricing was fair with no disagreements.

TIMOTHY C. 
Clasificación:
5.0

The right rear view mirror was not usable. Very difficult to drive

SAHAR H. 
Clasificación:
5.0

Very quick and excellent customer service.

DIANA U. 
Clasificación:
4.0

Good people

MICHAEL M. 
Clasificación:
5.0

nothing everything was perfect! God bless you

ALLEN G. 
Clasificación:
5.0

Very friendly place. Nothing to improve here.

THEOPHILE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGERY D. 
Clasificación:
5.0

Awesome agent Very lovely lady Thank you

KEITH B. 
Clasificación:
5.0

The handling of the entire process was on point! Please leave the service as it is now!

CURTIS C. 
Clasificación:
5.0

Great customer service!

ORLANDO B. 
Clasificación:
5.0

Very Nice people! Considerate! Was a quick drop off and pickup

SAMI F. 
Clasificación:
5.0

Excellent service

WILLIAM M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CELIKA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLONDEL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNEST W. 
Clasificación:
5.0

Excellent customer service, very accommodating and have always delivered satisfying experience. Highly recommend !!

AHMED E. 
Clasificación:
4.0

Very pleasant and professional.

SANDRA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Silas B. 
Clasificación:
2.0

I Had to move a truck to get to the one they wanted me to take. They put down wrong mileage and drop off location. Took forever to process and get me on my way. It was clear they didn't know what they are doing.

Justin T. 
Clasificación:
4.0

El cliente no dejó un comentario.

HAFIZULLAH S. 
Clasificación:
3.0

if possible, the receipt should be provided at the time of the return of the rental U-Hall,

MUBASHER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shauna R. 
Clasificación:
5.0

Nothing really. The agents were friendly and helpful, and the process was easy enough.

Louis K. 
Clasificación:
5.0

Very professional and friendly. Will definitely recommend

Frederick O. 
Clasificación:
3.0

I couldn't open the lock box to get the key for the truck so I had to wait until someone showed up to open the store, and they arrived late. It took me over an hour to pick up the truck with all the steps, including figuring out how to work the app to scan the code and driving around to find the back parking lot. It was not clear where I was supposed to park and a business owner left a nasty note on my car threatening to tow.

Natalia M. 
Clasificación:
5.0

Friendly and efficient. Everything I could ask for.

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mohsen R. 
Clasificación:
2.0

Vehicle location is always changing at the last minute without prior notification! I was told that I will be given discount on the mileage due to missing vehicle at the designated pickup location however I was charged the same rate! I lost an hour that day looking for making alternative vehicle and driving around!!

Radia R. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL G. 
Clasificación:
5.0

I am highly appreciative of their customer service . They were very helpful and i will highly recommend

LEONIE M. 
Clasificación:
5.0

Everything was great! She was extremely helpful and made the experience 10x more smooth. The front of the van had minor scratches and such, but it wasn't noticeable! Overall a great experience.

ISMAHAAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD A. 
Clasificación:
5.0

Excellent customer service, very friendly and accommodating !!

AHMED E. 
Clasificación:
5.0

I would definitely use this UHaul location again. The staff were incredibly friendly, helpful and willing to accommodate any changes I may have needed.

KRISTINE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIRAJ S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DESTINY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH I. 
Clasificación:
5.0

courteous

FELIX L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ntiense I. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDY D. 
Clasificación:
1.0

Dirty, not friendly, hard to find the location, hard to park the car

KAVEH T. 
Clasificación:
4.0

Continue the excellent service.

Kermit B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO E. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JORDAN P. 
Clasificación:
5.0

Very good experience. Used app, friendly staff at location, van was in good condition, completed move

Srinivas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DESTINY M. 
Clasificación:
4.0

They are very nice and helpful

SHARON P. 
Clasificación:
5.0

Will use this location again

JAMES H. 
Clasificación:
5.0

Best service ever

CHRISTOPHER H. 
No se han enviado comentarios para esta ubicación.

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