Customer Reviews for Zapata County News
(U-Haul Neighborhood Dealer)

88 reviews

2765 S US Hwy 83   Zapata, TX 78076

(956) 765-2026

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(956) 765-2026

2765 S US Hwy 83
Zapata, TX 78076

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Not a thing!

cornelius lipka 
Rating:
5.0

Customer did not leave a comment.

Mary Lowe 
Rating:
5.0

Customer did not leave a comment.

Bob Kaiser 
Rating:
5.0

Customer did not leave a comment.

Robert Kaiser 
Rating:
5.0

nothing it was perfect

Judi Boling 
Rating:
5.0

Customer did not leave a comment.

Bob Kaiser 
Rating:
5.0

Explain lights and other accessories via hands on.

CARL ROSZAK 
Rating:
5.0

Customer did not leave a comment.

irvin hinojosa 
Rating:
5.0

Very friendly and nice people.

luis hinojosa 
Rating:
5.0

Customer did not leave a comment.

Guillermo Lopez-De 
Rating:
5.0

Customer did not leave a comment.

ANTONIO LEDEZMA 
Rating:
5.0

Very pleasant

Yolanda martinez 
Rating:
5.0

Customer did not leave a comment.

Luis Martinez 
Rating:
5.0

Check the stearing mechanism. Could feel a “thumping” sensation when turning sharp left or right. Possibly a bearing problem or wheel?

Venessa Cabrera 
Rating:
5.0

Customer did not leave a comment.

Anthony Wilson 
Rating:
5.0

Customer did not leave a comment.

Erika Barrientos 
Rating:
2.0

Better communication between employees. Manager was saying and doing one thing while the employee was saying and doing something else.

Jesse Vance 
Rating:
5.0

Customer did not leave a comment.

Alfredo Mata 
Rating:
3.0

Customer did not leave a comment.

Lou Mueller 
Rating:
5.0

Nothing. Communication was great and they were ready for us when we got there

Sofia Gallegos 
Rating:
5.0

They are so nice and will help you I will use them again good people.

Cesar Navarro 
Rating:
5.0

N/A

Luis Martinez 
Rating:
5.0

Keep providing the same quality customer service!

Mary Chapa 
Rating:
5.0

Customer did not leave a comment.

GARY HARLAN 
Rating:
5.0

Customer did not leave a comment.

GARY HARLAN 
Rating:
3.0

Customer did not leave a comment.

JAMES MORGAN 
Rating:
5.0

Really friendly and amazing with everything.

DANIEL PEREZ 
Rating:
5.0

Customer did not leave a comment.

SHARON REISSIG 
Rating:
5.0

Customer did not leave a comment.

CHAD MARLOW 
Rating:
3.0

Hi schedule appointment to pick truck in Laredo Texas they rent my truck to somebody else i call uhaul and they send me to Zapata Texas which is 1:20 away from my destination. The people in Laredo TX not even apologize. They waste my date my time, and miles in my rental car.

RICHARD MCDANIEL 
Rating:
5.0

Karen was wonderful at u-haul in Zapata, Texas. This is the way u-haul people should act!

MARY STINSON 
Rating:
5.0

Customer did not leave a comment.

SAUL ALVARADO 
Rating:
5.0

All good

DONALD CHESSER 
Rating:
5.0

Receive cash payment

NICOLAS SALINAS 
Rating:
5.0

Customer did not leave a comment.

Hector Alaniz 
Rating:
4.0

The Locations were very helpful, The U Haul 1-800 number was horrible. Could not get any help AT ALL, Never got them to Pick up the phone.

BRUCE LATOCKI 
Rating:
5.0

Customer did not leave a comment.

Lupita Davila 
Rating:
5.0

The light was broken on one dolly and the strap was messed up on the other. The people working were extra kind though which is why i would dafs this an excellent experience

Angelina Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Laura Ramirez 
Rating:
4.0

Customer did not leave a comment.

BALDEMAR GARZA 
Rating:
5.0

Customer did not leave a comment.

IRVAN SMITH 
Rating:
5.0

Customer did not leave a comment.

Pedro Araiza 
Rating:
5.0

Customer did not leave a comment.

GEORGE SUBER 
Rating:
3.0

Customer did not leave a comment.

dave taylor 
Rating:
2.0

It was not this locations fault. It was your cooperate people and .the fact that the field manager WOULD NOT ANSWER HIS PHONE. THEN TRAFFIC ACTUALLY HUNG UP ON THE LOCAL AGENT .RIGHT IN FRONT OF ME . I ACTUALLY STOOD IN THE OFFICE FOR 1 HOUR AND A HALF BEFORE I WAS DONE. ALSO THE RATCHET ON THE WHEEL STRAP ON THE DRIVERS SIDE DID NOT STAY TIGHT. HAD TO STOP EVEY 2 HOURS TO TIGHTEN IT . THE OWNER AS T THE DROP OFF . SAID HE WOULD FIX IT .I LITTLE TOO LATE FOR ME...

Cynthia Manning 
Rating:
4.0

Customer did not leave a comment.

George Brosius 
Rating:
5.0

People are friendly!

Dora Brandes 
Rating:
4.0

Not happy at all with an additional $40 charge! I did not agree to that and still y’all can bill what ever you like! Not happy! Will use someone else in the future!

James Robertson 
Rating:
5.0

Great staff and customer service.

Marco Falcon 
Rating:
3.0

The cabin of the truck appeared clean. However, I had a headache most of my drive due to the smell of dirt coming from the A/C vent.

anabel ortiz 
Rating:
5.0

Customer did not leave a comment.

Annette Godwin 
Rating:
2.0

I picked up the truck the only 26 foot they had. I didn’t travel a mile before the truck was smoking from the engine and the a/c was not working. I called Uhaul and was given the run around. I was told someone would come out to check the truck in 2 1/2 hours. After they didn’t arrive I called again and they told me to give them another half hour. I waited for another hour and called again. Customer service told me the person who was suppose to go was not answering that they will get back to me.The initial call to customer service was at 8 pm Finally at 3 am I was told that I could go get a replacement truck that was 50 miles away. I drove to the location and they said they had no knowledge of the replacement although I had a text message from Uhaul saying I had a replacement. When I returned the truck in San Antonio they charged me $30 extra for mileage although I had to drive 50 miles to pick up the replacement truck.

Armando Gomez 
Rating:
3.0

Customer did not leave a comment.

Shuna Weary 
Rating:
5.0

Keep up the good work

Jose Vallejo 
Rating:
5.0

You were awesome. So helpful

robert vargas 
Rating:
5.0

Customer did not leave a comment.

Rosa Maya 
Rating:
1.0

Customer did not leave a comment.

Alfonso Chapa 
Rating:
5.0

Great job keep it up

Carlos Hurtado 
Rating:
5.0

Customer did not leave a comment.

florencio maldonado 
Rating:
5.0

Nothing

Caesar Cuellar 
Rating:
5.0

Customer did not leave a comment.

Barbara Smift 
Rating:
5.0

They were very nice and helpful told us everything we need to know from the terrible experience on Colorado

TANYA MORGAN 
Rating:
5.0

Customer did not leave a comment.

Barbara Reid Ali 
Rating:
3.0

none

Daniel Minor 
Rating:
3.0

Customer did not leave a comment.

terry cunningham 
Rating:
5.0

Customer did not leave a comment.

Sergio Gonzalez 
Rating:
4.0

Customer did not leave a comment.

irvin hinojosa 
Rating:
5.0

Customer did not leave a comment.

lewis harrison 
Rating:
5.0

Customer did not leave a comment.

veronica acevedo 
Rating:
5.0

Customer did not leave a comment.

Barbra Kie 
Rating:
5.0

excellent customer service from Ms. Gonzalez

GUADALUPE GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

JOANN GONZALEZ 
Rating:
3.0

It a drop-off spot and no u-haul personal we're present

Albert Martinez 
Rating:
5.0

The staff was very helpful.

MARIO PEREZ 
Rating:
5.0

Customer did not leave a comment.

Erica Gonzalez 
Rating:
4.0

Was a little confused about prices timing, 2nd specifics but reply appreciated the ability to drop off whenever.

mario perez 
Rating:
5.0

Customer did not leave a comment.

ERNEST CABRERA 
Rating:
5.0

Excellent customer service

Trine hernandez 
Rating:
5.0

Customer did not leave a comment.

Teresa Estrada 
Rating:
5.0

Great customer service, well maintained property with easy access. Agent was kind and a pleasure to work with.

BOB RICHARDSON 
Rating:
5.0

Nothing at all...

ANDY MAGEE 
Rating:
5.0

Customer did not leave a comment.

Mario Sanchez 
Rating:
5.0

Thank You!

ENRIQUE FLORES 
Rating:
5.0

Rented twice already. Very friendly and efficient staff. Will rent again.

Maria Gallegos 
Rating:
5.0

Customer did not leave a comment.

Ernesto Banda 
Rating:
1.0

I paid $220.00 for a truck plus $100.00 deposite they dint refund the 100.00

Richard Garza 
Rating:
2.0

I first called the central line. felt like they only wanted to close the reservation even without meeting my needs. Representative was going to call, but never did. Called directly to Zapata News and people there where really nice. Although it seems they needed more training on the computer. Which it was ok no big deal there. But now Im being charged a Ez fuel charged of $26.60. When the truck was given to me with 3/4 of a tank and I returned it with 7/8 of a tank. Maybe this is a human mistake or lack of attention or training. I remember seeing another truck just like mine 15 footer that was returned also on Sunday maybe that one had the 1/2 tank that they say on the receipt that the truck had. I have Pictures of the tank capacity at the time of return. And a witness that was picking me up. Please have this issue resolved and the amount returned to my account. Thanks Sergio Ramos

SERGIO RAMOS 
Rating:
5.0

Excellent service no problems at all

Maxzin Castillo 
No reviews have been submitted for this location.

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