Customer Reviews for Zam Zam Auto
(U-Haul Neighborhood Dealer)

Rating:

5.0

So your car and your company is very excellent

Rating:

1.0

He is very rude

Rating:

1.0

Barry bad and worst in the World , This is my first experience and for sure it is my last experiences, I won’t go again

Rating:

1.0

We are unable to use the link sent to check in and out

Rating:

4.0

I hope the procedure use to do self return can be a little easier because it's not everybody that knows how to go through the process

Rating:

1.0

I suppose to pick up the truck at 9 am. The location open at 9:15am, when i went inside to pick up the truck, the guy at counter said the truck will be here in 30 min. After 45 min a guy the owner of place showed up and tell the truck is ready. I parked my car infront of the truck and no one show up with new truck, so the guy lied because he has the key but show up late. So depressed because I paid for helpers one hour out of my pocket for just waiting, definitely not renting from this location any more

Rating:

1.0

S charged too much!!! Also never got refund

Rating:

3.0

Washer fluid was low, tire pressures on both front tires were low, no parking, after asking for another place to park thinking there may have been more parking in the park, the owner said that I would need to wait, I have movers waiting on me so this was frustrating. A littlle while after the owner did move the truck for me to I can park my car and carry on. Upon return, the app was not working at first so that was a bit frustrating as well.

Rating:

5.0

The li action was accessible and the staff was professional

Rating:

2.0

Owner seems to have too much going on and make the customer wait while taken care of the automotive aspect of the business. I stood waiting for to pick up my rental for over 20 minutes while the owner had a conversation with the automotive manager. U-Haul customer doesn't seem to be a priority for this establishments.

Rating:

5.0

Great customer service and fast thanks

Rating:

5.0

Very kind, helpful business owner. He is a very good representative of your company.

Rating:

5.0

Thank you keep up

Rating:

5.0

Nothing more just keep good work

Rating:

1.0

I arrived at the U-Haul location at 9am. The employees did not arrive until 9:10am. I had a plane to catch and fortunately I was not late. The U-Haul receipt said I was missing 18 pads. They charged me $106. I only picked up 18 and asked the facility in Phoenix to note it in my account because I didn't need that many. I had an issue at pickup so I'm not surprised. This is the worst U-Haul experience I have had. I have been using them for my business for years.

Rating:

5.0

Very friendly

Rating:

3.0

Thanks your very much I let all my friends and family know about your

Rating:

5.0

The person who served me was a great man was very helpful. Thank you so much

Rating:

5.0

The rep was very helpful and provided suggestions for my needs. No pressure just simply suggestions after our conversation. Will highly recommend using this location for Uhaul needs.

Rating:

3.0

Cleaning the equipment could do better

Rating:

5.0

The customer service when I arrive to the Location it was excellent thank you so much

Rating:

4.0

The back of the truck had several things left from the previous user including a Christmas ornament and 8 fingernails

Rating:

2.0

They took 20 minutes to actually wait on the 6 people that were there. Horrible customer service!

Rating:

1.0

The guy working on front desk is rude and he need to learn how to treat to customers. Worse customer service. Also I drove 4 miles and he charged me for 8 miles. I will never go to this location again.

Rating:

5.0

Great customer service!

Rating:

2.0

Upon receiving the truck, I found it very dirty in the front part where you drive and it smelled bad. Other than that I didn’t have any problems with the truck.

Rating:

3.0

Your $19.95 per day is mis leading

Rating:

1.0

They changed me 84$ for two hours while he was supposed to charge me 65

Rating:

1.0

The one who checked me out was so rude. Her threw my ID back at me and the keys to the van. Very disrespective

Rating:

2.0

Ensure trucks start correctly before giving to customer. The truck I rented required the key to be turned 5+ times to turn on. Ensure that you are not trying to cancel customers booking just because two customers have similar last names. My booking was almost cancelled because the person at the location thought “my husband” booked at the same time as me. I had no idea who this other person was & I received 3 calls about my booking& there was too much confusion about Michael Sanchez booking, even though my name is Erica & I clearly told them I had no idea who micheal was& to leave my booking alone. I brought the van back ahead of schedule & was refused a paper check out and told instead I had to wait for my email check out after they inspected the rental truck. I was also overcharged. My emailed receipt is 95$ and my bank account shows a 110$ charge and I received no correspondence about why. I returned the truck early & full of gas with no trash left inside & no damage.

Rating:

3.0

The odometer on the 10’ truck read in tenths of a mile and I was charged for 11 miles instead of 1.1 miles. This problem needs to be addressed and corrected.

Rating:

5.0

The staff at Zam Zam was very professional and helpful. It mad the experience much easier. Thank you.

Rating:

5.0

Great local branch. Excellent costumer service.

Rating:

4.0

The Cabin got quite some dirt in it, the back and outside exterior also. It'll be nice if it was clean.

Rating:

5.0

Uhaul representative were very helpful

Rating:

5.0

Top notch service!

Rating:

3.0

I was not satisfied with my overall experience. I got to the place I ordered my truck and there was not one available and had to go to another location and wait for them to open. The "helpers" I ordered and PAID for did not show up.

Rating:

5.0

Nothing

Rating:

1.0

RUDE!! But I’m Rude to, so whatever lol

Rating:

5.0

Great customer service

Rating:

2.0

Be there when you’re supposed to in the morning not 15 minutes late and not tell someone that they’re going to get a discount on the other end when they don’t get it basically they lied to me and when I called customer service it was like talking to a wall

Rating:

2.0

I had a reservation to get my u haul at 9 when I showed up I was told the guy who rents them wasn’t there yet. He eventually showed up at 9:30 then had to go out and inspect all the vehicles in the parking lot which took another 30 minutes. I got my vehicle after 10. When I went to put my first load into the truck there was broken glass all over the truck that I had to clean out before I was able to load. After loading I was driving the truck which felt like the truck wasn’t shifting gears correctly. Overall a very bad experience

Rating:

5.0

Absolutely nothing to improve on. It was quick, the gentleman at the front desk was clear about everything, friendly and welcoming. If I'm in that area again and need a rental, I will definitely return back to them.

Rating:

5.0

N/A

Rating:

3.0

The system was not working correctly. They had to manually scan the license and take signature on paper docs.

Rating:

1.0

When I returned the vehicle I filled the tank where it was given to me as instructed. When I got the bill there was a $7.52 tack on for gas charge even though I had filled the tank back to where it was at. I hate that kind of petty dealings that get you for a small amount just because they are geedy. I will never go there again.

Rating:

1.0

The vehicle was extremely dirty and looked like it had never been cleaned inside or out. This location charged me for over 500 miles of driving when I only drove just over 100 miles. I'm still waiting for a response to the email I sent regarding the over charge 10 days ago. I would never rent from this location again and would not recommend.

Rating:

1.0

First off don't lie about the total cost of the rental which happened to me miles over was told to me @ 0.19 cents per mile which end up being $1.00 per mile I fill the tank up more than asked and didn't receive no credit for it only to be charged more money so yes I am very upset with U-Haul and I will not be referring anyone to this location in Houston Texas negative my rental of $535.00 went to $770.00 not to happy about this at all will be filing a complaint with corporate.

Rating:

5.0

The return process wasn't explained well. He told us to take a picture of the odometer and fuel. We did and noticed when trying to do the return process you have to be in the app to take the picture,but we had already returned the keys. So we weren't able to upload the pictures we took.

Rating:

4.0

Check vehicles better before next customer takes it.

Rating:

4.0

There was not enough mileage allocated for me to do trip and so was charged $50 extra which was frustrating.