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ROBERT M
Customer Reviews for Zam Zam Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The prices that was quoted went up by hundred or so after taxes. That's crazy expensive for a U-Haul when you are the one hauling the cargo. I would have rather paired an extra hundred and got movers to do the job. Less stress and the price would of been about the same
JUAN GThe truck smells like they raised hundreds of chicken inside. Almost had me sick. Please consider having it cleaned asap. Other than that truck runs smooth.
ROSHAN MN/C
Shelisa SGood seevice
Abelardo LSo your car and your company is very excellent
CEDRICK NHe is very rude
Arijit KBarry bad and worst in the World , This is my first experience and for sure it is my last experiences, I won’t go again
BHEEMESHWAR SWe are unable to use the link sent to check in and out
Jerry KI hope the procedure use to do self return can be a little easier because it's not everybody that knows how to go through the process
KWADWO FI suppose to pick up the truck at 9 am. The location open at 9:15am, when i went inside to pick up the truck, the guy at counter said the truck will be here in 30 min. After 45 min a guy the owner of place showed up and tell the truck is ready. I parked my car infront of the truck and no one show up with new truck, so the guy lied because he has the key but show up late. So depressed because I paid for helpers one hour out of my pocket for just waiting, definitely not renting from this location any more
Azzam AS charged too much!!! Also never got refund
Keith TWasher fluid was low, tire pressures on both front tires were low, no parking, after asking for another place to park thinking there may have been more parking in the park, the owner said that I would need to wait, I have movers waiting on me so this was frustrating. A littlle while after the owner did move the truck for me to I can park my car and carry on. Upon return, the app was not working at first so that was a bit frustrating as well.
AMEERAH RThe li action was accessible and the staff was professional
Zainab MOwner seems to have too much going on and make the customer wait while taken care of the automotive aspect of the business. I stood waiting for to pick up my rental for over 20 minutes while the owner had a conversation with the automotive manager. U-Haul customer doesn't seem to be a priority for this establishments.
GERALD GGreat customer service and fast thanks
Nemat RVery kind, helpful business owner. He is a very good representative of your company.
Tim CThank you keep up
Tesfaye MNothing more just keep good work
nathan bI arrived at the U-Haul location at 9am. The employees did not arrive until 9:10am. I had a plane to catch and fortunately I was not late. The U-Haul receipt said I was missing 18 pads. They charged me $106. I only picked up 18 and asked the facility in Phoenix to note it in my account because I didn't need that many. I had an issue at pickup so I'm not surprised. This is the worst U-Haul experience I have had. I have been using them for my business for years.
Jamaal TVery friendly
Gerald RThanks your very much I let all my friends and family know about your
Carl HThe person who served me was a great man was very helpful. Thank you so much
ZAHID LThe rep was very helpful and provided suggestions for my needs. No pressure just simply suggestions after our conversation. Will highly recommend using this location for Uhaul needs.
Leticia PCleaning the equipment could do better
Ivan LThe customer service when I arrive to the Location it was excellent thank you so much
Zaid AThe back of the truck had several things left from the previous user including a Christmas ornament and 8 fingernails
Nicholas FThey took 20 minutes to actually wait on the 6 people that were there. Horrible customer service!
Cynthia BThe guy working on front desk is rude and he need to learn how to treat to customers. Worse customer service. Also I drove 4 miles and he charged me for 8 miles. I will never go to this location again.
Sandeep RGreat customer service!
Juan RUpon receiving the truck, I found it very dirty in the front part where you drive and it smelled bad. Other than that I didn't have any problems with the truck.
Marie AYour $19.95 per day is mis leading
JASON PThey changed me 84$ for two hours while he was supposed to charge me 65
mohammad sThe one who checked me out was so rude. Her threw my ID back at me and the keys to the van. Very disrespective
DeMarcus CEnsure trucks start correctly before giving to customer. The truck I rented required the key to be turned 5+ times to turn on. Ensure that you are not trying to cancel customers booking just because two customers have similar last names. My booking was almost cancelled because the person at the location thought "my husband" booked at the same time as me. I had no idea who this other person was & I received 3 calls about my booking& there was too much confusion about Michael Sanchez booking, even though my name is Erica & I clearly told them I had no idea who micheal was& to leave my booking alone. I brought the van back ahead of schedule & was refused a paper check out and told instead I had to wait for my email check out after they inspected the rental truck. I was also overcharged. My emailed receipt is 95$ and my bank account shows a 110$ charge and I received no correspondence about why. I returned the truck early & full of gas with no trash left inside & no damage.
Erica sThe odometer on the 10' truck read in tenths of a mile and I was charged for 11 miles instead of 1.1 miles. This problem needs to be addressed and corrected.
James CThe staff at Zam Zam was very professional and helpful. It mad the experience much easier. Gracias.
Joy KGreat local branch. Excellent costumer service.
ATHAR HThe Cabin got quite some dirt in it, the back and outside exterior also. It'll be nice if it was clean.
Yicheng ZUhaul representative were very helpful
VISHNU VTop notch service!
Paul BI was not satisfied with my overall experience. I got to the place I ordered my truck and there was not one available and had to go to another location and wait for them to open. The "helpers" I ordered and PAID for did not show up.
Tonya BNada
Jamarcus JRUDE!! But I’m Rude to, so whatever lol
Dausjae DExtraordinario servicio al cliente
Ray D