The experience overall was horrible. These 2 locations were accommodating. The original pick up location was horrible. They changed the time, no one was available to assist, there was no assistance available. We could not get access to the truck, even though it was sitting there ready.Zachary H.
Customer Reviews for Z Auto Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Gregory M.
Abel was awesomePhilKristina P.
El cliente no dejó un comentario.Jeff D.
I was first told at my reservation location( of which I showed the guy on my phone the reservation number) that I didn't have a location and I'd have to call Uhaul. He said he didn't know the phone number either. He was extremely rude. We left in search of another uhaul place that might have a truck, since we were leaving in the morning. Finally, we got a hold of someone on the phone who directed us to the above location and we're told someone would be there waiting for us. No one was there and we called back and we're told we'd have to get the truck from 24/7 onlineâ€¦ I did that but your site froze right after payment went through so we never got the lockbox code. After 57 minutes on hold we got someone who gave us a code. The truck's windshield was so filthy with bugs we couldn't see through it. This whole process took 3 1/2 hours from start to finishâ€¦ unacceptable and unprofessional. There should've been a financial adjustment and someone should have been at the location, as promised.Barbara D.
El cliente no dejó un comentario.HORTENSIA R.
El cliente no dejó un comentario.yumilasky D.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.mark M.
truck smelled horrible. check engine light came on in the middle of the move. returned truck 12 hours early because it did not feel safe.Samuel C.