Customer Reviews for Z Auto Services
(U-Haul Neighborhood Dealer)

Clasificación:

5.0

Location and staff was excellent

Clasificación:

5.0

My only hardship was that the locations was changed a few times for pickup/drop off.

Clasificación:

5.0

We had a few questions about the online check in and the gentlemen that worked there helped alot he was great!

Clasificación:

5.0

Abel at Z Auto Services is a GREAT employee, he is there for the customers and gets to a resolution for their needs. As a third party working with Uhaul, he stopped his own auto shop business to come and fix an issue regarding drop off details. He was patient and definitely made me feel welcome to come and get services done for his shop in the near future. He gained a customer and built longer lasting loyalty to Uhaul. We need more people like Abel in the world to be the solution not the last resort. Thank you so much again Abel!

Clasificación:

5.0

All good, everyone were professional and courteous.Would recommended this to anyone.

Clasificación:

3.0

Faster response time at pick up location. We had to search for a worker, then still waited for them to come out to the desk.

Clasificación:

1.0

The guy at the drop off location never even got out of his car I waited 10 minutes to disconnect trailer and park it Finally I just did it myself Then he said I was done never looking at the trailer just telling me I would get an E-mail receipt TERRIBLE SERVICE! !!!!!!

Clasificación:

5.0

Everything was great. Thank you

Clasificación:

5.0

Very patient man and helpful. Kind and understanding.

Clasificación:

5.0

The brake pedal on the truck I had felt like it was softer than it should be. Other than that, the pick up and drop off process on the app was straight forward and easy to follow. Highly recommend.

Clasificación:

5.0

The process was very fast the equipment was clean and well maintained. Had no issues on the road

Clasificación:

3.0

This place could benefit from more signage. It was difficult to locate. But the rental/return process was super easy and the employee was pleasant and helpful.

Clasificación:

1.0

The app didn't work, when I finally got it working (after 30 minutes of waiting on the phone) the key was not in the box. And then in the truck there were no dolly's and I paid for 2 of them. I'm not impressed by this location at all.

Clasificación:

1.0

I had a 4pm pick up. I arrived at 3:55pm. . to be told the man left and would be back in 5 mins. 45 mins later.he returns. the cab was filthy and full of dirt the bed was filled with dirt I was so late to furniture store was closed. I did get to pick up my stuff I paid for moving pads and couldn't even use them. waste of money.

Clasificación:

3.0

I would give your app one star. Could not pick up the truck on night I reserved. App would not accept my pictures. Finally gave up. Went to location in the morning when I would have someone to talk to. Pulled up the app and it asked if I was dropping off the truck...Never did get a lock combination.

Clasificación:

5.0

A good guy sent me on my way. I might let future customers know that it's another business that runs uhaul on the side. I drove right by it.

Clasificación:

5.0

I’m very love it Perfect

Clasificación:

1.0

I was overcharged for renting the truck. My intention was to rent it for one day, but things happen, and I ended up keeping the truck till the next day. I was charged double for rental insurance, double for the Dolley, more than triple for a gallon of gas. I have rented from U-Haul so many times but has never experienced such. I moved from Las Vegas to Arizona a while back and the truck was with me for two days but did get charged this much. They decided to charge me $178 for instate moving. In a 15mile radius which was very ridiculous. please stay away from that location, they are criminals.

Clasificación:

5.0

Doing just fine

Clasificación:

1.0

I opted for self check out, showed up as scheduled, only to find that their wasnt a truck reserved for me at this location. I had to call the 1-800 # and drive another 20 minutes to another location to get a truck. I should have been notified beforehand.

Clasificación:

5.0

I've never rented one before and this was as easy as it could be. It was simple and to the point of everything I expected. Thank you for making my move easier!

Clasificación:

1.0

Uhual customer service stated that they had appliance and regular dolly’s , they assured me.. they did not

Clasificación:

3.0

Windshield in front had air coming through it.

Clasificación:

5.0

The original reservation was not accommodating, but I was satisfied with the second referral who tried very hard to accommodate me.

Clasificación:

5.0

Nothing at all but uhaul itself can improve!

Clasificación:

3.0

The experience overall was horrible. These 2 locations were accommodating. The original pick up location was horrible. They changed the time, no one was available to assist, there was no assistance available. We could not get access to the truck, even though it was sitting there ready.

Clasificación:

5.0

Abel was awesome

Clasificación:

1.0

I was first told at my reservation location( of which I showed the guy on my phone the reservation number) that I didn't have a location and I'd have to call Uhaul. He said he didn't know the phone number either. He was extremely rude. We left in search of another uhaul place that might have a truck, since we were leaving in the morning. Finally, we got a hold of someone on the phone who directed us to the above location and we're told someone would be there waiting for us. No one was there and we called back and we're told we'd have to get the truck from 24/7 online… I did that but your site froze right after payment went through so we never got the lockbox code. After 57 minutes on hold we got someone who gave us a code. The truck's windshield was so filthy with bugs we couldn't see through it. This whole process took 3 1/2 hours from start to finish… unacceptable and unprofessional. There should've been a financial adjustment and someone should have been at the location, as promised.