Even though the location has a great customer service, it was far away for our convenience.Nelson E.
Customer Reviews for Yourspace At Bayside
(Distribuidor de U-Haul del vecindario)
Frankford, DE 19945
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 9 a. m. - 5 p. m.
- Mar.: cerrado
- Mié. -vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 4 p. m.
- Dom.: cerrado
- 7/4/2022: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very pleasant to work with. No suggestions.John N.
El cliente no dejó un comentario.Timothy S.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.Stephen M.
El cliente no dejó un comentario.lucille F.
Great customer service! Very accommodating.William Y.
Pickup location was perfect. The self checkin process on Sunday was frustrating. The concept is good but I don't know who you have behind the scenes running the engine. You need to work with 10x/ Salesforce/AWS. I was on the phone 3 different times with your agents. I ended up not taking / renting a van. It's was a really bad customer experience. Your APP/Website and your technology. I feel really bad for the Merchant that didn't get sale. Plz feel free to call TC Dean 302-540-3424Thomas D.
El cliente no dejó un comentario.Todor G.
Location and owner were great. I would rent from her again. However, uHaul MUST provide hydraulic jacks that can be used by EVERY sites to assist with getting trailers on vehicles. Additionally it should be noted somewhere that when renting a trailer, a lift is needed. We were unaware and thought we could unhitch (with a drop down wheel on tongue )for a period of time to run errands while trailer was being loaded. Luckily we were offered a truck as a substitute after having call corporate so that our moving plans weren't jeopardizedâ€¦. A bit stressful!!michele D.
good staffQuyen C.
El cliente no dejó un comentario.Quyen C.
Was hard to contact a person at this location to confirm drop off went well. It was unclear where to drop off trailer.Stephen B.
El cliente no dejó un comentario.paul R.
Clean but simply a drop off center.Richard G.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.Mark V.
was supposed to be emailed a receipt, have not received it yet ??? left feeling uneasy about this whole processWilliam A.
El cliente no dejó un comentario.Richie G.
El cliente no dejó un comentario.Richard C.
El cliente no dejó un comentario.Jennifer D.
Very friendly and courteous. Would consider them in the future.Robert B.
Staff was very friendly and accommodating.Gina J.
El cliente no dejó un comentario.thien T.
Service at both pick up and drop off was spectacular. Everyone was so nice and friendly. The trailer pulled great. Got a bunch of stuff where I needed it. Did make my gas mileage suck. Figured that. Will need another trailer soon. Any discount rates or coupons to make another tripDavid W.
Profesional and courteous.Steven S.
El cliente no dejó un comentario.mark H.
El cliente no dejó un comentario.Thomas K.
Courtney is awesome. I would highly recommend this location.Phillip C.
Would of preferred to know about mileage chargeRyan R.
Courtney was great helping with the truck reservation as I was out of town. Highly recommend Courtney and Yourspace.Richard M.
Great costumer service! Will defenitely recommend this location to family and friendsIrene S.
El cliente no dejó un comentario.Norman A.
The U-Haul staffer was friendly and helpful.Christopher J.
El cliente no dejó un comentario.Robert A.
Last minute need for a rental truck. Micala very helpful. Five StarsROBERT B.
Very sweetSuzanna S.
Should have the truck full of gas and customer should return it full, the partial tank thing is hard to gauge, it's easy to fill up just before return.Sam S.
El cliente no dejó un comentario.JOHN S.
El cliente no dejó un comentario.WILLIAM B.
Completely unresponsive personnel. Multiple telephone calls to ask for assistance in checking in vehicle; zero response. Had to call 1/800 number for resolving my issue. Everything was resolved, however, and no additional charges were levied, so all's well that ends well.Ian H.
El cliente no dejó un comentario.RYAN M.
El cliente no dejó un comentario.Danette J.
El cliente no dejó un comentario.Arturo M.
Avoid doing U-Haul business at this location Bad business practices here. Called to drop off unit no answer. Met the manager once I hunted around for her. I brought the trailer from Florida but asked if I could drop it. Asked her if there were any additional charges she said no she needed the equipment so no additional charges She never clear the rental while I was there and found 3 days later an additional $612 charged to my card.( not any damage) I made a complaint to U-Haul and it's been difficult. AVOID THIS LOCATIONDonald H.
Train staff properly , to include managementRONALD C.
Nothing! It was outstandingSuzanne M.
El cliente no dejó un comentario.Patricia C.
El cliente no dejó un comentario.DAVID Z.
Also rented a storage unit here while new home was being built - great service!ROBERT V.
El cliente no dejó un comentario.Vera T.
El cliente no dejó un comentario.Gregory H.
Fix computer issues that overcharge customers...Greg D.
The store had not been notified a rental had occurred. An employee came in on their day off to give me my truck. Very nice service at that point. I suspect the web site has a flaw, and the employee at the site did a great job getting my truck ready and apologizing. The 12v outlets on the dash did not work, which was inconvenient, but overall I was very satisfied with the truck.Bruce K.
Everything went well.JAMES M.
very good service and employee's very helpful 'THOMAS R.
El cliente no dejó un comentario.ROBERT J.
Courtney was very nice and attentive. She even adjusted the side mirrors, I was unable to move them, before we left so I could see other vehicles. No complaints.NINA M.
Dropped off after hours, did not interact with staff.GUADALUPE P.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.MARKCRAIG D.
El cliente no dejó un comentario.MICHAEL JOHN C.
Windshield was dirty inside; which made visibility poor.BRENDA W.
My schedule was pickup at 8:30 am but it was open at 9:00 am. I was not pleased with it. GraciasPAUL H.
The location sign said open from 10-4 on Saturday but no one was there until 1:15Allan G.
The ladies name was Courtney. She was very nice and courteous. Servicio al cliente de excelencia. We need more people like herSTEPHANIE S.
El cliente no dejó un comentario.Fred C.
Easy pickup. Courtney was very helpful and knowledgeableJAMES W.
Courtney, our rep, was terrific. Friendly, full of information, and very helpful, her customer service was excellent.John W.
Courtney was very helpful.STEPHEN L.
El cliente no dejó un comentario.STEVEN M.
El cliente no dejó un comentario.Marion L.
This was the best experience I've had renting a Uhaul. Courtney was great! Will definitely pass this location on to others.FRANCES H.
El cliente no dejó un comentario.JAMES R.
El cliente no dejó un comentario.Jan M.
El cliente no dejó un comentario.Beverly S.
Excellent service. Lady was very helpful. Would definitely recommendJimmie W.
I would highly recommend for U-Haul rental.James W.
El cliente no dejó un comentario.THERESA S.
I'd like someone from corporate to reach out to meMegan R.
Courtney was excellent! Will definitely use again!Lisa N.
Courtney was excellent. She checked everything, reviewed procedures and was very knowledgeableEUGENE M.
The girl wanted my credit card which had already been charged. She confused me with another customer & didn't realize I had only rented for one way. The other persons credit card had apparently been declined & she had confused me with that person.Dale F.
There was no Uhaul sign that I saw on the property, only a storage sign. I went by it twice looking for a Uhaul center similar to Golden Ring. It wasn't anything really wrong with the site other than the sign issue but just wasn't what I expected. The associate came right out and it took no time to finish conducting our business there.PAUL W.
Fast.....efficient..... customer friendly service!Mark G.
El cliente no dejó un comentario.Greg S.
The windshield was filthy which impeded visibility. I had to clean it inside and outANTHONY S.
Great service and very friendly! Thank you!Michael L.
El cliente no dejó un comentario.jOHN C.
I would NOT recommend U Haul in general because trying to communicate either on line or in person was very frustrating.GEORGE V.
El cliente no dejó un comentario.Sara T.
Excellent service. Really helped me. In an emergency situation !!! I would highly recommend !!!!Patrick M.
I had to call customer service to help with after hours picture. Perhaps check that facet. Otherwise customer service was very helpfuljohn F.
El cliente no dejó un comentario.AUDREY S.
I was lucky that the local agent â€œCourtney â€œ was available to meet me, as trying to pick up my rental with a cell phone didn't work. Uhaul needs to rethink the cell phone thing and make it easier.DENNIS V.
El cliente no dejó un comentario.HOLLIN H.
This is the second time I have rented here, and I will come back when I need to rent in the future. They are courteous and helpful. I couldn't ask for a better experience.Gregory T.
Great experience!! Courtney was wonderful! Helpful and efficientIngrid M.
She was amazing killed it even with the internet not working 🙌🙌 smooth the whole wayKaren H.
El cliente no dejó un comentario.CHRIS F.