Customer Reviews for Your Stores
(U-Haul Neighborhood Dealer)

268 reviews

185 Temple Cir   Sistersville, WV 26175
(Intersection Of Rt 18 & Rt 180)

(304) 758-2207

Office Hours

  • Mon-Fri: 9:30 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(304) 758-2207

185 Temple Cir
Sistersville, WV 26175
(Intersection Of Rt 18 & Rt 180)

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–4 pm
  • Sat-Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

TIM M. 
Rating:
5.0

Everything went smoothly. No complaints.

kelly P. 
Rating:
5.0

Service was excellent. Questions were answered and how to handle issues that might arise.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Iraiddeth V. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

I couldn't say my use of the uhaul was a wonderful experience the truck had electric outlet so I could plug my light in run it into the house I was packing up and if it wasn't for the electric outlet in the truck it would have made for a few bad days trying to get everything that needed packed and loaded in the truck so thanks for installing those electric outlets keep up the good work. Thanks Mary Day

mary D. 
Rating:
5.0

Customer did not leave a comment.

JENNA W. 
Rating:
5.0

Customer did not leave a comment.

david H. 
Rating:
4.0

Customer did not leave a comment.

mike R. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
4.0

Good people

chuck C. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
4.0

Nothing at this time

tracy B. 
Rating:
5.0

Customer did not leave a comment.

Priscilla B. 
Rating:
4.0

Customer did not leave a comment.

Brenna B. 
Rating:
5.0

Very helpful staff good people

Ellison S. 
Rating:
5.0

Customer did not leave a comment.

kim B. 
Rating:
3.0

Customer did not leave a comment.

Eden L. 
Rating:
5.0

Customer did not leave a comment.

kenna D. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

He is very knowledgeable on all aspects of this business. Very friendly and easy to talk to also. I would say a 5 star out of 5 star rating for him. Easy to talk to and very friendly.

betty M. 
Rating:
4.0

Nice people run this location.

Christopher H. 
Rating:
3.0

Customer did not leave a comment.

rhonda D. 
Rating:
5.0

Customer did not leave a comment.

Stephanie B. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Brad B. 
Rating:
2.0

Was told to drop off at 185 Temple Cir Sistersville WV this location it a bank not a U-Haul location. Then was told to take to another location 299 Virginia St New Martinsville WV is no longer in business. They wouldn't allow me to return at this location. Then I called back to Tonya where I picked up the rental, she was a really big help trying to get me a location to drop off the equipment on Saturday March 4, 2023.

SUSIERAYLENE G. 
Rating:
4.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

They are very friendly and honest with everything. At least they fought with the lying place to get all of our $100 deposit back. Never ever any other place made us ever pay a deposit ever. At least this place is honest. Just wondering how many other people have been ripped off by the other place where we picked it up at.

Betty M. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

rick M. 
Rating:
5.0

Nothing. Mr. Underwood was very helpful. I would definitely recommend him and his Uhaul service to others.

darcey F. 
Rating:
5.0

This is the location I always go to 1st They really take care of you And work with you. Very friendly and courteous. The truck was really clean and Full of gas. No mechanical problems.

wilmadeen M. 
Rating:
2.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Nathan H. 
Rating:
5.0

Customer did not leave a comment.

MICKAEL P. 
Rating:
4.0

Customer did not leave a comment.

david J. 
Rating:
5.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

Customer did not leave a comment.

Darrel Dean W. 
Rating:
5.0

Customer did not leave a comment.

ryan M. 
Rating:
1.0

The app was defective and unhelpful. I had to go through the app three times to try and get it to go through and even after that, I had to wait ten minutes before I was approved to get the truck.

Claire P. 
Rating:
1.0

The man running this location is really rude. Didnt leave my equipment i paid for on the truck nor instructions on how to get it. Truck wasnt clean nor maintenanced. It should have never been rented out.

Kayli H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
3.0

Could get some sort of cell phone booster or something so that customers can use any network phones. Was told by owner only AT$T phones worked at the pick-up location.

PAUL J. 
Rating:
5.0

Customer did not leave a comment.

thmoas A. 
Rating:
5.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

People were friendly and helpful

MELISSA D. 
Rating:
5.0

The owner was so very helpful. The rental was processed quickly. The rates were reasonable. I drive an extra 15 miles to use his business. There is a uhaul close to my house but they are rude. I have used this place many times.

Brenda N. 
Rating:
5.0

The owner was very nice to deal with, courteous, knowledgeable.

Victor W. 
Rating:
5.0

Great service! Nice and clean! Very courteous!

dan W. 
Rating:
5.0

Customer did not leave a comment.

brenda P. 
Rating:
1.0

The guy had a piss poor attitude!!!! Would not use this location again!! You need to strip him of his Uhaul dealership.

David H. 
Rating:
5.0

Customer did not leave a comment.

peggy D. 
Rating:
1.0

Connection was broken lights flickered on and off. Said was the only one available. Trailer was filthy inside had to clean before we could use. Busted lights on trailer and door latch was broken, husband had to fix it before we could use it. Drop off location was embarrassed about the condition when we dropped it off. Stated it needed to be taken off the road. Unsafe for transport.

Herman S. 
Rating:
5.0

Customer did not leave a comment.

R J M. 
Rating:
4.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

Enjoyed doing business here. Very helpful for our situation.

David T. 
Rating:
3.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

Truck we rented needs new tires but the rental agent was nice and helpful.

Jonathan L. 
Rating:
1.0

Customer service terrible..gentleman was rude.

CAREY B. 
Rating:
4.0

Customer did not leave a comment.

Charles Alden C. 
Rating:
1.0

I got charged extra for the safe insurance when I did not want it. I will never get it again.

Timothy S. 
Rating:
4.0

Simple and easy, didn't interact with any workers, with it being a Sunday.

justin B. 
Rating:
5.0

Customer did not leave a comment.

dalton B. 
Rating:
5.0

Customer did not leave a comment.

Tony D. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
1.0

The drop off was very unacceptable not maintained very well and in the middle of nowhere would not recommend.

BRITTNAY B. 
Rating:
5.0

Customer did not leave a comment.

vincent A. 
Rating:
5.0

Check the tires thoroughly. The 2 rear tires had trouble holding air on our 900 mile trip.

amy S. 
Rating:
4.0

Customer did not leave a comment.

JOE S. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

tina B. 
Rating:
5.0

Unique people, friendly and helpful.

Gerald W. 
Rating:
5.0

We dropped off after hours but have met them before and always nice!

MARGARET A. 
Rating:
5.0

Very easy and convenient. AAA+++

REBECCA P. 
Rating:
5.0

Customer did not leave a comment.

jill L. 
Rating:
2.0

Have accessible restrooms.

richard R. 
Rating:
3.0

No cell phone service to do the self check in. Did not get to inspect the truck before hand. Inside of the back of the truck was dirty. Almost muddy.

Jason P. 
Rating:
5.0

Very friendly and helpful. Will definitely use them again if I need to move.

Amy P. 
Rating:
5.0

Reservation process easy, able to provide the exact truck we needed, friendly service

Timothy H. 
Rating:
5.0

Nothing they fantastic and close to my home not 46 miles away

Karen L. 
Rating:
5.0

Customer did not leave a comment.

JIM B. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

sherry C. 
Rating:
5.0

Customer did not leave a comment.

RANDALL B. 
Rating:
4.0

Customer did not leave a comment.

ed W. 
Rating:
5.0

I can't think of anything to do for improvements. This was the best service ever received

billie Z. 
Rating:
5.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

Enjoy dropping off here every time

Gerald W. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Rental location was 45 mins + from reserved location

Matt S. 
Rating:
5.0

Customer did not leave a comment.

GLEN M. 
Rating:
5.0

Customer did not leave a comment.

BOB J. 
Rating:
3.0

The personnel were pleasant and helpful. But it was a very out of the way location.

Amanda W. 
Rating:
4.0

Customer did not leave a comment.

karen W. 
Rating:
5.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

Customer did not leave a comment.

KATHARYN A. 
Rating:
5.0

Customer did not leave a comment.

BOB J. 
No reviews have been submitted for this location.

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