Comentarios de los clientes para Your Storage Place

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Your Storage Place

Clasificación general:

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RICHARD C. | Overall Experience |
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El cliente no dejó un comentario.

CARLOS E. | Overall Experience |
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El cliente no dejó un comentario.

ROLAND R. | Overall Experience |
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I had no problems from the beginning to the end. Thanks for your service.

David G.
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El cliente no dejó un comentario.

DENNIS V.
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El cliente no dejó un comentario.

Bonnie M.
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It took longer to use the uhaul app process. I used it because I thought it would be quicker than doing the process at the counter. Next time I won't use the app and won't recommend it unless it's improved.

Latonya B.
Clasificación:

The only issue was the small parking area.....

Linda L.
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no look at notes no uhaul recommendation from me - I work for government 31 yrs this is unprofessional and intent to pass this on to my intent to pass this on to my this is unprofessional and intent to pass this on to my business associates wayne from corporate was only person that was professional and helpful general manager in corpus what rude and uninterested in my situation

Rolando H.
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KEEP DOING WHAT YOU ARE DOING.

Neysa C.
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El cliente no dejó un comentario.

Karla S. | Reservation |
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I never made this purchase and was told that nothing was charged but turns out I was... please refund my card ASAP.

Scott W.
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This store location was the third pick up site identified and provided the truck and was 10 miles from the starting apt location - Had the procedure been to contact the de Zavala store then the truck could have been reserved at the preferred store location.

Ricky r. | Reservation |
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I could not utilize the storage but they were not rude i can say that

Trinidad M.
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Hello, Reference contract number 24821535, I was billed $10 for appliance dolly and $7 dolly. Attendant at storage facility stated he did not have an appliance dolly and I only used the $7 dolly. He stated he could not fix contract since order was done through app. I'm requesting a $10 credit for no appliance dolly. Thank you, Trinidad Manriquez 210-569-9890

Robert V.
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great customer service

Margaret M. | Reservation |
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Easy to set up & a great price

Luis f. | Reservation |
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It was great!

Reina J.
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The man that helped me was so nice! He made sure I was happy when I left! Thank you so much!!

Heather D. | Reservation |
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I didn’t end up using the facility because the actual U-Haul storage facility offered a free month which is all we needed for our move, but the lady I spoke with at Your Storage Place was very nice.

Carlos E. | Reservation |
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Friendly, courteous service, clean facilities, thorough in explaining the terms of the storage unit.

Fred P.
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They are very flexible to our needs

Timothy R. | Reservation |
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Nice storage place, very nice and helpful manager. They have good online coupons as well. However, they charge to a $7 refundable order fee, but only refund if write a review...

Veronica G. | Reservation |
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Very friendly and clean! Great experience after a very long 2 days of moving. Staff was helpful and kind.

Terry K.
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The location was good and the staff was friendly. But I will not be using uhaul again because when I turned it in I was charged a mileage overage that I shouldn't have had. Either the original mileage was incorrect or the estimate was wrong. Regardless, I will rent elsewhere moving forward. This was my third one-way rental in about 6 weeks and I've always turned equipment in timely and in good condition.

MARY J. | Reservation |
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The staff that checked us in were very knowledgeable and friendly. I am excited to know that my stuff will be cared for by these two people.

manuel C.
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El cliente no dejó un comentario.

Kirk G.
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El cliente no dejó un comentario.

Susan K.
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Everything went so smoothly! All our questions were answered and the pick up was simple.

Juan G.
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El cliente no dejó un comentario.

Andrew T.
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Congested parking

Jessica A.
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El cliente no dejó un comentario.

James N.
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The staff were friendly and professional. We had an excellent customer experience.

Felicia D. | Reservation |
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Eric was very friendly and helpful. Price and location are good. It was challenging turning a 20 foot Uhaul truck around the aisles.

Matthew M. | Reservation |
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Place is clean(even the restroom was well stocked and cleaned). Eric was really helpful, inviting, unintimidating, welcoming, kinda funny and pretty cool.

Jamie R. | Reservation |
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I was looking for the lowest but best price for ME. I called to get information about the units I've seen online and I thought I wouldve been offered the unit ive reserved for 39.00/monthly but wasnt

Andrea S.
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El cliente no dejó un comentario.

Michelle H.
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El cliente no dejó un comentario.

Leigh D.
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El cliente no dejó un comentario.

Judith J.
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You switched the location and it costs me more in mileage. If you are the one changing location, you should compensate me for the extra miles and time. It is unacceptable that you charge us.

ROBERT G. | Overall Experience |
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People real friendly and helpful

Robert G.
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El cliente no dejó un comentario.

terry M.
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El cliente no dejó un comentario.

Wesley S.
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These comments are directed to uhaul and not to this specific rental location. Overall, insignificant in my overall experience. I got the truck and worked with awesome people to get it. Renting was smooth and painless. Highly recommend! That said... 1. The website was straight forward and simple in creating an appointment and checking in; however, navigating it to make changes was not as easy. Finding a phone number or email to directly communicate to the rental location became frustrating. The requirement to make changes by the day before pickup felt restrictive in my overall needs for the rental. 2. My reservation was canceled (not by me) 30 minutes after it was scheduled. Honestly, not a problem. I just wish that was a little more clear when making the appointment. 3. The website was not up to date on where my rental was available for pickup. I called beforehand and was told my reservation location had no trucks at all as they were under construction.

andres f F.
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last time the truck is a little dirt on the floor and doors need a lub on they and the rest on service god and the price for rental a truck is nice and affordable,thanks guys make me my next rental with yours

grover L.
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Well, maybe if the entrance to the facility was not on a very busy street.

James H.
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From the online site, it was not clear that the location had nothing other than the truck. I needed additional items that were only available at a full service store. The truck was in good shape and I drove it 1300miles in 3 days.

Willis K.
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El cliente no dejó un comentario.

JOEI J.
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El cliente no dejó un comentario.

William H.
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El cliente no dejó un comentario.

Mary A.
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Outstanding customer service. Way to go team!

Ken J.
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El cliente no dejó un comentario.

Juan M.
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Everything was running smoothly until employee could not open keypad lock in the truck delaying departure. Take time to train employee on that matter.

dennis C.
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The courtesy with which the staff treated me (Veronica and Stephanie) was exceptional.But the truck I used, ID - DC3310K, had not been properly maintained. While it drove well with satisfactory comfort level in the cabin, IT WOULD FAIL DMV's INSPECTION for the following reason: the headlights were completely out of focus with the high-beams non-functioning. My return drive was at night using 290W to 281S from Austin to San Antonio. This route is not lit up like an interstate and was thus harrowing to drive on in this truck. I had not been informed of the defect when initially renting the truck but I did inform Stephanie of the problem after I returned the truck. I believe she made a note of this and I hope the defect is fixed. But the onus is not on her. It is on U-Haul to ensure all your vehicles are safe for the customers.

Deborah C.
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El cliente no dejó un comentario.

lydia B.
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El cliente no dejó un comentario.

Angela M.
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El cliente no dejó un comentario.

Monika W.
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El cliente no dejó un comentario.

julia D.
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El cliente no dejó un comentario.

Michael B.
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Empyolee was absolutely great to work with.

YVONNE Q.
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El cliente no dejó un comentario.

frank G.
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this is a storage unit/minimal uhaul rental place, was told I would need to drive to 2nd location to get tie down straps. Requested they (uhaul) they do that for me as I was flying in from out of town and arriving directly from airport to pick up uhaul. they couldnt do that. purchased tiedowns from home depot. they person I talked too was on 1 800#

raymond A.
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El cliente no dejó un comentario.

Dolorales M.
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El cliente no dejó un comentario.

Alvaro G.
Clasificación:

Thank You!

reginald L.
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Keep doing what you have been doing. I must confess that the agent at 6414 San Pedro was very cordial and polite and through our interaction and he made sure my needs were met... will recommend anyone at anytime to this location-

John P.
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When you rent a unit out for a daily rental, don't charge 2 days because you kept it for 8.5 hrs, a day is 24 hrs!!!!!! Or charge by the hour then.

Kim G.
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Learning how to streamline the wait time.

Melody R.
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El cliente no dejó un comentario.

Norman B.
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The drive ways would not accommodate a 26' truck and after finally managing to get the truck to unit the man tells me that the facility is not designed to accommodate trucks over 15'. If he had told me this when I showed up I would have changed storage locations.

cassandra E.
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Good and fast service

Robert H.
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El cliente no dejó un comentario.

Maria E.
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Good service

Roy K.
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El cliente no dejó un comentario.

John U.
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Thank you very much for assisting me today. I know that the chips were stacked against you, but you went above and beyond to help me out. I really appreciate the professionalism and courtesy you extended. Thank you again!

TERENCE T. | First Impressions |
Clasificación:

Good price. Decent unit so far.

katherine T.
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El cliente no dejó un comentario.

Lisa S.
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I was charged an extra day, but they refunded the charge once they realized there was an error.

Rosa G.
Clasificación:

El cliente no dejó un comentario.

KAREN N.
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Good experience overall!

Norma G.
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All was wonderful! Staff was very friendly and helpful. Will go back to this location next time a truck is needed!!

MILDRED E.
Clasificación:

Really don't like after hrs drop off,was told return time was 9am,but office was closed till 10 am,checked acct to see if cleared online at 1150 am,still not processed,called location,left to voicemail,going to stop by n make sure to receive receipt.

JOHN M.
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Have more truck availability. I used a 15 foot truck when 10 would do because I was crunched for time

SAYCHA M.
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El cliente no dejó un comentario.

Adolfo M.
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El cliente no dejó un comentario.

DEMETRIO T.
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Could not have gone any better, the guy that helped us out was cool and helpful. Great customer service!

SHARON O.
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El cliente no dejó un comentario.

RUDY G.
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Excellent customer service!

CYNTHIA B.
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Awesome and quick experience! Thanks!

Antoine F.
Clasificación:

Great Customer Service!

DALLAS S.
Clasificación:

My only comment is that it did take quite a while (25 minutes) to get through the software for the rental process.

STEVEN L.
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El cliente no dejó un comentario.

Rodolfo R.
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Excellent customer service at this location.

CHRIS J.
Clasificación:

the muffler needed repaired

ISLIAH D. | First Impressions |
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The storage area was a little dirty but not bad. The manager was patient and helpful with explain the storage agreement and operation as I was a first- timer.

EMILEE R.
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El cliente no dejó un comentario.

TONYA M.
Clasificación:

El cliente no dejó un comentario.

DENNIS W.
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El cliente no dejó un comentario.

JAMES B.
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El cliente no dejó un comentario.

cory T.
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El cliente no dejó un comentario.

DARCY H.
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El cliente no dejó un comentario.

DANNIELLE B.
Clasificación:

No place to pull in. Had to do all wiring ourselves.

ALYSON P.
Clasificación:

Carol is fantastic. The 17' Uhaul was leaking (we moved during periods of downpour) which didn't allow us to use to overhead space, but it is being repaired.

PAUL K.
Clasificación:

couldn't really tell you much about this place, by the time we dropped the truck off they were closed so i merely drop the papers and keys off in the drop box.

LINDA W.
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El cliente no dejó un comentario.

Patrick G.
Clasificación:

El cliente no dejó un comentario.

BRIAN H.
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El cliente no dejó un comentario.

KENNETH W.
Clasificación:

we had 18" of snow on the ground, they were extremely helpfull removing all snow from unit and pulling it to my truck. thank you

ALYSON P.
Clasificación:

The back of my uhaul was definitely not cleaned by the prior user so I had a lot more to clean to avoid a fee. This is unusual for this location, as I'm a happy customer and have rented here multiple times. Carol is wonderful and very helpful!

PETER M.
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El cliente no dejó un comentario.

MICHAEL P.
Clasificación:

El cliente no dejó un comentario.

Clasificación:

Get a handle on the gas thing. It is so silly that there is 3/8 ths of a tank...how do you refill that with any kind of accuracy? It is very frustrating. When you rent a car you start with a full tank and end with one...at least that is doable.

No se han enviado comentarios para esta ubicación.

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