Customer Reviews for Your Space Storage at Ballenger Creek
(U-Haul Neighborhood Dealer)

1,538 reviews

4971 New Design Rd   Frederick, MD 21703
(@Wedgewood)

(301) 682-5661

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat-Sun: 9 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(301) 682-5661

4971 New Design Rd
Frederick, MD 21703
(@Wedgewood)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat-Sun: 9 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Samantha Elias 
Rating:
5.0

Great friendly staff

Faviana Machado 
Rating:
5.0

I called first and the manager Valerie was very accommodating. We had a very quick check in.

Kelly Welch 
Rating:
4.0

Customer did not leave a comment.

Sheila Griffith 
Rating:
5.0

Customer did not leave a comment.

Keith Hoover 
Rating:
5.0

Customer did not leave a comment.

TAEJUN KO 
Rating:
5.0

Customer did not leave a comment.

Sandeep Prasad Ruthala 
Rating:
5.0

Customer did not leave a comment.

Eric Emme 
Rating:
5.0

Customer did not leave a comment.

Brittney via 
Rating:
5.0

The staff was wonderful. They all treated me great and felt like family. Guys don’t change a thing.

grady Ryan 
Rating:
5.0

Customer did not leave a comment.

Douglas Murchake 
Rating:
5.0

front desk ladies excellent customer service

JAIME HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

jalonte smith 
Rating:
5.0

Had a hard time getting pass the gate to retrieve the truck. The mobile check in did not provide me with a gate code when trying to get the rental

Carre Hunt 
Rating:
5.0

Great employees and very helpful

rommel robleto 
Rating:
5.0

Customer did not leave a comment.

ELEANOR KOTLER 
Rating:
5.0

Customer did not leave a comment.

Robert Walburn 
Rating:
5.0

Valerie is always a pleasure to work with. She's helpful and always comes through for me.

PAUL OBRIEN 
Rating:
4.0

Customer did not leave a comment.

Wajih ur Rehman 
Rating:
4.0

Staff was very welcoming and helpful.

Tyrone rollins 
Rating:
5.0

I told the story to the woman at the counter and she said I should not have been treated that way. I forwarded her my reservation information and she was going to speak to here management chain about the matter. She also indicated that I could have rented the trailer in Frederick for a round trip cheaper than what the Cockeysville location charged me for one-way.....UGH:(

Richard Streett 
Rating:
5.0

Customer did not leave a comment.

myrna waite 
Rating:
5.0

Lindsay was great! Will be back just because of her friendliness!

james spicer 
Rating:
5.0

Customer did not leave a comment.

KIMBERLI HENDERSON 
Rating:
5.0

Customer did not leave a comment.

Nathan Bevan 
Rating:
5.0

Customer did not leave a comment.

dede dartey 
Rating:
5.0

The people at the front desk were extraordinarily friendly and helpful.

John Grgurich 
Rating:
5.0

I had a problem, and they took care of it immediately and quickly

Michael Swallop 
Rating:
5.0

Customer did not leave a comment.

Dave Andrews 
Rating:
5.0

Staff at this location was amazing!! The reservation, pick-up and return process went very smoothly. This was our first experience using U-HAUL and we highly recommend this location!!!

Debra cooper 
Rating:
5.0

Customer did not leave a comment.

Isla Conner 
Rating:
5.0

Professional and friendly

David Morris 
Rating:
5.0

Customer did not leave a comment.

Rokyatu Kiawu johnson 
Rating:
5.0

The staff here are awesome; super accommodating, very courteous and helpful!

chad smith 
Rating:
5.0

?

curt Marts 
Rating:
5.0

Customer did not leave a comment.

sharon betts 
Rating:
5.0

Customer did not leave a comment.

William Hartmann 
Rating:
5.0

Great customer service.. Keep up the good work!

Daniel Reiss 
Rating:
5.0

Quick and easy process. Wonderful staff there helped with any questions. 10/10

Matthew Molina 
Rating:
5.0

Val was awesome!

Patrick Smith 
Rating:
5.0

Customer did not leave a comment.

DeShawn Williams 
Rating:
5.0

Customer did not leave a comment.

Eric Smith 
Rating:
4.0

Customer did not leave a comment.

Amanda Coldren 
Rating:
5.0

Customer did not leave a comment.

Gary Geller 
Rating:
5.0

Truck had transmission issues, tough to drive.

Richard Fink 
Rating:
5.0

Customer did not leave a comment.

wilfredo monardes 
Rating:
5.0

Valerie is always very helpful and friendly!

tammy jeannotte 
Rating:
5.0

Valerie was amazing , helpful and sweet and accommodating! Thank you so much !

ALICIA VENABLES 
Rating:
5.0

Customer did not leave a comment.

Johnathan Jones 
Rating:
5.0

Great customer service!

JOE DOWNER 
Rating:
5.0

Nothing

daniel Kraus 
Rating:
5.0

The 2 ladies that helped throughout the process were excellent. Great customer service with emails prior to my pickup of the truck right to the drop off.

Keith Brisbane 
Rating:
5.0

Great drop off experience too!!

Ron Mason 
Rating:
5.0

The front desk staff were very friendly and helpful! This is also the cleanest, nicest Uhaul office I’ve ever seen. Everything was fast, easy, and straightforward. Very pleased and I’ll be back to rent a trailer again the next time I need more room than my truck bed can hold.

Jesse Bocinski 
Rating:
5.0

Customer did not leave a comment.

Yolanda McDaniel 
Rating:
5.0

Customer did not leave a comment.

Mark Kiser 
Rating:
3.0

No return instructions

Dylan Terry 
Rating:
5.0

All the ladies were so awesome and very helpful and knowledgeable Hope that UHual can update all there trucks for cell phone charges into the 21st century.

Rosalba Rodriguez 
Rating:
5.0

Staff goes above an beyond to ensure rental experience meets my expectations.

Willard Jerome 
Rating:
5.0

Great service and pleasant personnel, I will definitely be using this uhaul location again

Joseph lilly 
Rating:
5.0

Would highly recommend Valerie and her staff! Outstanding customer service - I wouldn't go anywhere else in Frederick for a UHAUL!

JAMES GOULDIN 
Rating:
5.0

Customer did not leave a comment.

william smith 
Rating:
5.0

Perfect for my needs today’s. Per mile price was a little high I thought. But overall I’m satisfied

ROBERT WILSON 
Rating:
5.0

The truck was good for a local run, but I wouldn't want to take at long distance one way!

Michael Middeke 
Rating:
5.0

The staff member that assisted me at the New Design location was very friendly, patient, and accommodating. I was in a situation where things kept going wrong and she helped me figure everything out, explained my options well and didn’t get frustrated when I changed my mind a couple times. It’s the first time in a long time I felt like I had very helpful and friendly customer service.

SARA MALKOWSKI 
Rating:
5.0

Customer did not leave a comment.

Devontre Hammond 
Rating:
5.0

The ladies at the counter were very friendly and helpful

Michael Swallop 
Rating:
5.0

Customer did not leave a comment.

nandit shah 
Rating:
5.0

My experience with this location was top notch. I wouldn't fix a thing!

Dana Andes 
Rating:
5.0

No improvements, the phone check in is frustrating but the employee at the counter was very helpful and finished the check in instead of me struggling through it. So thank you to the employee. Your phone/virtual check in? I will NEVER use again. Once it got to the part where you wanted phone numbers of people you could call to verify me? Yeah, no. Don't know what that was about, don't care. I just know, checking in via my phone = worthless.

Deborah Rekos 
Rating:
5.0

Honestly the parking lot is too small, last time I rented from this location, I was able to pickup/ drop off across the street

Derek Frantz 
Rating:
5.0

Customer did not leave a comment.

STEVEN HOY 
Rating:
5.0

Our rental was supposed to come with a dolly. That was one of the reasons for the upgrade, but it didn't.

Chaunetta Anderson 
Rating:
5.0

The employee who worked with us was extremely helpful, communicative, and warm. We greatly appreciated her support and flexibility and would absolutely visit this location again.

Kaitlin Pindell 
Rating:
5.0

Customer did not leave a comment.

ELVIRA RIVERA 
Rating:
5.0

Customer did not leave a comment.

Marc Suben 
Rating:
5.0

Customer did not leave a comment.

Michael Lewter Sr 
Rating:
5.0

Smooth transaction/process

Manuel Alvarez 
Rating:
5.0

Customer did not leave a comment.

Francis Boateng 
Rating:
3.0

Customer did not leave a comment.

Ulyss Roesner 
Rating:
5.0

Nothing,,, everything is excellent,,,great customers service

SHERWEEN MACARAIG 
Rating:
5.0

Customer did not leave a comment.

Mychal Pilia 
Rating:
5.0

Customer did not leave a comment.

Eric Khan 
Rating:
5.0

Customer did not leave a comment.

Jim Secoges 
Rating:
5.0

Customer did not leave a comment.

Kenneth Smith 
Rating:
4.0

Customer did not leave a comment.

James Mitchell 
Rating:
5.0

Customer did not leave a comment.

Chris Herman 
Rating:
5.0

Customer did not leave a comment.

Michael Huthwaite 
Rating:
5.0

Valerie!!! Lindsey & Laurie are wonderful, relaxed, professional, personable, reassuring, with a sense of humor!!! Love that they are prepared right when customers they know pull into parking lot!😊 Keep up the good work!

Karen Bert 
Rating:
5.0

Friendly staff.

Orlando Zabala 
Rating:
5.0

Staff is very friendly and helpful. Great experience.

Russell Saville 
Rating:
5.0

Great customer service.

JEAN AUGUSTIN 
Rating:
1.0

I told the lady I rented it from that I would be returning the truck to a specific location in Hagerstown. My contract did not show that location and the website wanted me to drive the truck to Frederick when I was already at the return location that I specified. I spent 45 minutes on hold sitting in the parking lot and nobody ever answered the phone. Finally while I was still on hold I used the live text chat feature to speak to someone and she told me that location was full and not accepting returns and I had to drive another 15 minutes into Hagerstown to return the truck to another location. Absolutely terrible communication and customer service. For the amount of money we paid I would not have expected that much difficulty just to return a truck.

michael sheiry 
Rating:
5.0

The layout means that some of the equipment is in awkward places, but not much you can do about that. Plus, the Google Maps directions to the street address take you to the wrong place. I only found it when I saw the Google Map icon for Your Space Storage.

Donald Cooke 
Rating:
5.0

Nothing! It was awesome!

leah zadrozny 
Rating:
5.0

Customer did not leave a comment.

Anna Smith 
Rating:
5.0

Mobile App for return would not allow return after hours

STEPHEN EVANS 
Rating:
5.0

Customer did not leave a comment.

Biancia Johnson 
Rating:
5.0

The two people working were wonderful.

Orda Hackney 
Rating:
5.0

Customer did not leave a comment.

Jordan Odom 
No reviews have been submitted for this location.

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