Customer Reviews for Your Space Storage Of St Charles
(Distribuidor de U-Haul del vecindario)

2,048 comentarios

975 Saint Nicholas Dr   Waldorf, MD 20603

(301) 705-6630

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.- dom.: 9 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(301) 705-6630

975 Saint Nicholas Dr
Waldorf, MD 20603

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.- dom.: 9 a. m. - 3 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nothing...customer service was fantastic. Gracias

Robin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremiah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vance D. 
Clasificación:
5.0

Thank you so much! Very professional! Like any other business , dealing with the lack of help has not stopped them from provided personal assistance to all!

Haroldlind F. 
Clasificación:
5.0

I can't remember the lady name at the front desk but she was customer focus. There was a minor mix up with my reservations online and what was appearing in the system in the store but without hesitation she offer me the 15' truck instead of the 10' truck for the same price. When I declined due to parking space limitation, she was able to provide me with the 10' immediately and was able to offer the 15' truck to the next customer who also had a reserved a 10' truck. She was going to make it right because it was the right thing to do for the customer. Awesome customer service skills without attitude.

Reggie J. 
Clasificación:
5.0

Excellent service! Thank you for caring!

VANESSA T. 
Clasificación:
5.0

Great customer service! I can not recall the lady who provided me service, but she was a ONE WOMAN wrecking crew--and provided the very best in customer service. She has some surgery scheduled in a few weeks, and I know that she will be sorely missed. I wanted to be sure to give her 5 STARS for great customer service--it still does exist, and she is a testament to that.

carlos. N. 
Clasificación:
5.0

Clean and sanitize the trucks. The truck I was given seemed as if it was going to break down. There was a issue with the tire in a truck I reserved in July. During this pandemic and with COVID trucks should be cleaned daily or cleaning cloths provided to wipe down the steering wheel and other items that will be touched while driving. The staff is always very helpful and professional.

Bernita T. 
Clasificación:
4.0

Rear drivers tire was low on air.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

marta D. 
Clasificación:
5.0

Great experience. Excellent. The best

Gary H. 
Clasificación:
5.0

Truck was old and outdated. The gears took so long to change over. Also, the radio was not working which made the moving process long and boring! Recommend better, working trucks, perhaps newer trucks.

Brenda M. 
Clasificación:
5.0

Customer service was great!

Denean B. 
Clasificación:
4.0

The experience of request a vehicle and not being confirmed until 5:00 the day before was not good. The original pickup location did not have the vehicle as promised. The owner there went out his way to find me an alternate and drive me there. So, pre-pickup was poor, but the rest was very good.

Patrick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth W. 
Clasificación:
4.0

The reps are efficient and very knowledgeable. However, their efficiency made me feel rushed and partially heard. I barely got my question out before they responded, correctly but hastily. but come off rude when you ask questions. You know the saying it's not what you say but how you say it. Yea that's them. Nonetheless, they provided excellent service and all my needs were met.

Brittany M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dereck B. 
Clasificación:
5.0

Was very friendly

Herbert N. 
Clasificación:
1.0

We rented a pickup and no one could even call us to tell us the person didn't return the truck. Then they wanted us to travel another 15 miles to go get a pickup truck and we said no. We then we had to use 15ft moving truck. Yes, we where charge the rate for the pickup truck. We received the moving truck with maybe a quarter amount of gas. We didn't have time to put the gas in the truck and knew it would be $5.00 a gallon. I was called and was told that l need to read the fine print that if it does not come back with fuel under a quarter of tank, l would be charged $30.00, plus the gas that they put in $25.00. They should up date the website in the morning with the correct information. I would like to be reimbursed the $55.00. The service was not good at all. Upset Customer.

Gregory M. 
Clasificación:
1.0

The 2 ladys that worked there do not have good customer service at all. I was told that we couldn't rent a truck because they didn't have any available only to go online to reserve one at the same location

Andre C. 
Clasificación:
3.0

This is the second rime

Katrena S. 
Clasificación:
5.0

Everything was Awesome

Charles W. 
Clasificación:
5.0

The staff at this location were very professional, knowledgeable, courteous as well as attentive to my questions. This has been my second time renting from this location and I have yet to be dissatisfied! I will recommend anyone that wants a u-haul to visit this location.

Marvin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lavon T. 
Clasificación:
5.0

Great experience....The staff at the desk who checked me in were excellent, and fast!!

Timothy S. 
Clasificación:
3.0

Very Professional Front Desk Staff.

Nakeya P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney W. 
Clasificación:
5.0

El cliente no dejó un comentario.

tabitha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Employment Oppor F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Naymon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earl H. 
Clasificación:
5.0

The nice lady who checked me out on Saturday morning was so nice!

William B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edward P. 
Clasificación:
5.0

This is by far the best location I have rented from. Friendly staff, clean environment and overall great experience. Will definitely use again in the future!

KENDRA C. 
Clasificación:
3.0

Check the gas

jeff M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earl H. 
Clasificación:
5.0

Very friendly people

Carl K. 
Clasificación:
5.0

First of all I have three separate charges on my checking account and that is not good so now my account is overdrawn for a charge you are going to hold for 3-4 days. I was not pleased the last time I used UHaul and I am definitely not going to use again. The people at the location were great.

Valinda C. 
Clasificación:
5.0

The customer service was outstanding with a friendly environment.

Brian E. 
Clasificación:
5.0

Everything was great.

Darius T. 
Clasificación:
5.0

Easy and quick pick up and drop off.

Natalie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERMEEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dereck B. 
Clasificación:
5.0

Nothing very friendly

Marilyn P. 
Clasificación:
5.0

I wish it was more payment options available other than that I really appreciate the service! I highly recommend this company to my close friends and family! Thanks for being a very professional service I can rely on.

Latonya K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey T. 
Clasificación:
5.0

The costumer service is great at this location. Alexis was very nice and accommodating. I hope they remain the same way despite how long they are there.

atrice J. 
Clasificación:
5.0

Very inviting staff, incredibly helpful, and knowledgeable.

Elyse H. 
Clasificación:
5.0

The seating area of the cargo van was in need of a cleaning.

Karen H. 
Clasificación:
5.0

Nothing. Keep up the good work.

Karen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reyna M. 
Clasificación:
5.0

Excellent attentive friendly and responsive what more can you ask of a staff thank you

Jaime T. 
Clasificación:
5.0

The windshield inside was really dirty and it was raining that day.

CHILDRENS A. 
Clasificación:
5.0

Excellent customer service and very accommodating!

Jessica L. 
Clasificación:
5.0

Nothing, the staff was excellent!

Greggory H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marisha S. 
Clasificación:
5.0

I had to sweep out the truck, make sure truck is swept.

Kimberly P. 
Clasificación:
4.0

Customer service was great, and I didnt have any issues with the truck! Gracias

Jennifer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zebulun R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elwin P. 
Clasificación:
2.0

Although I saw the U-Haul host sweep out the truck, they missed 2 empty water bottles on the passenger side. The truck horn didn't work, the hood of the truck would not lock when closed, so it oils bounce up and down when driving and the steering was lose and in need of service. At least a front end alignment. In my opinion the rental truck I was driving should be taking out of service until it's been serviced, before it cause an accident. I made both employees aware of the issues with my truck rental and the made note of it and advise they need to take it out of service. Both employees were friendly and very professional. I originally scheduled my truck pickup time for 8AM, then changed it to 6AM. I later received a call ad using that my pickup time had to be changed because a truck would not be ready until 9AM. This was disappointing to me. I will use U-haul in the future and hope to have a better experience with the rental process and a better with the truck.

Nathan H. 
Clasificación:
3.0

The after hrs orientation video should explain that the third party alternate contact needs to be available when you can get the keys.

Leslie A. 
Clasificación:
4.0

El cliente no dejó un comentario.

EUGENE J. 
Clasificación:
5.0

The pick up I rented had what appeared to be left over light smell & residue of manure in the back bed. I did not notice it until I was removing the hauled package in which I did not load onto the pick up. Apparently the previous renter did not thoroughly clean after use nor was it checked by business.

TALEDIA J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony L. 
Clasificación:
5.0

Have dollies available. What good is it to rent a truck with no available dollies.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kentuan G. 
Clasificación:
5.0

Great Experience Thanks Again

Steven P. 
Clasificación:
5.0

Ms. Wander and Ms. Susan (I think) were simply outstanding ladies. They were friendly, knowledgeable, professional. I wouldn't trade those 2 ladies for any other employees hands down. Thank you. Ms. Betty Matthews.

Betty M. 
Clasificación:
5.0

You great

Mirna C. 
Clasificación:
4.0

Not enough attendants during a busy part of the day. Had to wait; even though I had a reservation. Other than that, service was great.

Fareed A. 
Clasificación:
5.0

The customer service representative, Ms. Wanda gave excellent service. She gave detailed instructions on the things that need to be done before returning the vehicle. She answered all of my questions and she was personable and professional. I definitely highly recommend this location!

Shirley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony W. 
Clasificación:
5.0

The staff was very friendly, professional and helpful. Great service!

Rajkumar R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dereck B. 
Clasificación:
5.0

The representative store clerk is excellent!

Philip J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Asad S. 
Clasificación:
5.0

Awesome staff at this location!

Tamara K. 
Clasificación:
4.0

In and outside of the van was not clean. -1 star

Angela D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deeon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia H. 
Clasificación:
4.0

Nada

cameron B. 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNE W. 
Clasificación:
5.0

Everyone who assisted me was very kind and professional!! I would definitely recommend and use again!! Great job!

Angelique G. 
Clasificación:
5.0

Alexzandra was helpful. Quick in and out rental. AAA+++.

kevin B. 
Clasificación:
5.0

Customer service was great, they were extremely helpful.

Gregory L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory R. 
No se han enviado comentarios para esta ubicación.

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