Just take care of the truck and provide the service for the trucks............Maintenance was poor to the extent that I could have lost my life, due to the fact that the bracks give out on the 15 foot truck twice ,at the stop light and the church parking lot. The truck rolled in the intersection as I was putting on bracks, the same thing happened in the church parking lot .
Denise H.
Customer Reviews for Your Space Storage Of St Charles
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Lady at the counter is helpful but somewhat abrasive in communicating with customers.
Larry R.It was easy to do self check in and return. The staff was exceptionally nice and provided great customer service
Michelle H.Mrs Wanda was the best she she very helpful respectful and do everything to make sure customers are satisfied
DAVID SAVOY S.¡Gracias!
Sharnette M.The customer service at this location is always exceptional!!!!
Terrence P.Upon driving the van, I noticed that the seat sensor kept going off … I mentioned it to my son (passenger) and he noticed that the seatbelt lock was broken and took a picture. As time went on, the belt unfastened itself which made me feel very uncomfortable, and there was nothing I could do because I was in the middle of the move.
Miranda J.Everything was great. People very kind and helpful.
Keith S.Great staff
Stefon S.The seatbelt was broken and kept beeping. The light saying a door was open was lit. Windshield washer fluid is low according to dashboard
Keiyauna S.Have gas/refill cost be pegged to the local gas price instead of an arbitrary higher price.
Brian G.I do not understand why I was charged so much more for this rental to return to my home in WV. Four months ago I rented the same size truck, going the same distance, from WV to MD, with no issues on the return of the truck, I was accessed no extra fees, I was on time returning the rental and without any incidents, but I was charged a third of the price going versus coming. I asked them at my pick up location why there was such a huge difference in price and she said supply and demand. That makes no sense to me when it should be the same price based on the distance you travel. I will not be returning as a customer if this is how this company does business. I contacted this company and made a ticket to look into this and no body ever responded to me about it! I'm very disappointed and dissatisfied in this company as I have been a loyal customer thus far, and I was not even given a response.
Julie C.Keep up the good work. Quite satisfied with the handling of the transaction. Friendly staff. Thank you.
JEAN R.The whole experience was great.
Barbara J.They charged me $12.00 more for fuel when I had already put $20.00 in. They are a rip off
JAMES T.Nothing, renting a vehicle from uhaul was quite simple and easy to complete.
Arthur Y.The young lady here (nice tattoos) helped me cancel a reservation at another uhaul facility and established one here where it was more convenient for me to pickup… then when I picked up my vehicle, the check-in process, with the same woman, was quick and flawless.. love using this location for my truck rental needs….kudos
Darryl L.Wanda is great. However your app is lacking. Very hard to navigate and was not working . Had to try several tunes to check in and ended up waiting until 9 to check in inside the office. Also, pick up time was 8am and they had it recorded as 9. It made the day difficult. Again, Wanda was amazing!
KATHRYN Y.If it had not been for Leslie I don't know what I would've done on Saturday. I reserved a vehicle almost a month ago to move but apparently reserved it at a location that was closed. I didn't receive a notification that this location was closed since I was doing mobile I guess. I called U-Haul 5 different times (totaling a hour) trying to get the situation taken care of before speaking with one of the rudest customer service agents I've ever encountered who basically told me if I couldn't make it work on the app she couldn't do anything. I nearly gave up at that point but called again and found an angel in Leslie. Not only did Leslie reschedule my reservation she made sure I got the information via text and email and was in the process of transferring me to the location via phone when we got disconnected. Leslie called me back within 5mins to make sure I got all the information I needed. I only had one day to move and I was very appreciative that Leslie made sure I got what I needed after a very rough morning. Thanks again Leslie!
Courtney C.The office staff was amazing customer service skills was incredible and easy to work with in a fast timely manner.
Karol N.Please snap a picture of the mileage prior to leaving. If it doesn't match do not drive the equipment off the lot. This location added extra mileage to my contract for trip under 20 miles. Lesson learned.
Angel L.Staff were friendly, and the truck was in great condition.
Kylan E.This was my first time using this location. I will make this my go to location. The ladies were amazing, friendly and helpful in every way!!!
Eric J.I found the staff to be very courteous and polite. I would not hesitate to use again and I would certainly recommend to others. I give five stars.
Conlon H.I made a Mobile App reservation for 8:00 am. Someone changed it to 9:00 am, which was the time the facility opened. My reservation also included the rental for 2 Utility Dollies. The facility did not have any, which made me have to find a dolly at a higher price. I am unhappy with the change of time and not having the additional equipment available. The individual that worked there, claim they did not realize they had a mobile reservation when they left on Saturday.
ALICIA P.Make sure the equipment is clean
James W.Excellent service! Thank you!
Vanessa T.Excellent friendly professionally service will be back again guarantee you they are the best
ARLO A.Very accommodating and friendly staff. The process was very smooth and seamless. Good experience.
Mike R.Super service
John T.I am very disappointed since I returned the U-Haul truck 4.5 hours away checking it out, that I have not received by closeout notice and it is the next day already 11:00 AM. In this regard, the service is unacceptable. Respectfully, Frank Krutzky Jr.
Frank K.¡Gracias!
Sharnette M.Nothing, the service was great! Thank you very much.
Kathryn C.Please make sure to clean vehicles even during busy times especially during these times.
MARCUS CORNELL M.We had 2 separate tire blowout incidents, causing delays that forced us to keep the truck for 3 extra days (dropoff location was closed by the time they arrived Friday, had to keep the truck over the weekend). Roadside assistance was helpful, but we needed it twice..
Lauren D.Nothing the two lady's in there was wonderful yesterday feb 12
DANIEL B.The one thing that I would recommend: upload more current photos of the vehicle. There were major discrepancies between the photo and actual condition of the rental unit. Overall I am very satisfied with my experience. Also, there was a worker closing up as I was struggling with the rental process. He took his time and assisted me with the beginning of the process. He should be lauded for going above and beyond his duties.
JOHNNY J.Thank you, very nice
ALEJANDRO P.Nothing they were perfect
milton D.Be friendly, helpful, and humorous as usual :D !
Joya L.vehicle didn't have a charger port
myles C.Make sure that the contract you agree with online is accurate with in store contract. Everything else was good.
Reginald J.Just a reminder that some locations are unaware of some federal holidays,that are havious ovserse!
marlene R.Its a bummer they dont except cash. I mean cash is better than ANYTHING I thought. That put me in a bind and late for my movers because I didn't know you don't except cash. Wow, cash is the best!! And then the fact you have to keep a storage unit for 6 months right up front and pay for it in advance. Wow again, uhaul is not the best option. You shouldn't have to pay 6 months when you may not need it for that long. I thought storage units were month to month. Way to expensive!!
Nicole P.We were told we could drop our truck off at any location. When we got to our destination we were told differently. I had to call the help desk which the person was rude I spoke to. We finally got it worked out. Really did not need that after a long hard moving experience.
Timothy B.Was told to drop it off at a specific location and wasn't notified that we'd be paying extra to drop it off there. Didn't know until I got the charge a week and a half later.
james K.Very professional.
Brenda M.Lady working the desk was extremely friendly and helpful.
Michael O.Friendly service, attention to detail and very clean. The staff were amazing and I enjoy the experience.
Carlos P.Too many hidden fees.
Desiree F.Servicio al cliente de excelencia. Representative took great care of my needs and attention to every detail. Outstanding Seevice.
Neshelle N.The truck is disgusting 🤢
OLIVER C.The associate that assisted me did a great job. She went the extra mile since I did not answer the phone or respond to email she waited for me to arrive. I had trouble w check in through mobile thank God she was there to assist me. Can't remember her name but Wednesday evening she was a polite patient blessing
Lolita I.My original reservation was with the location at 2564 Old Washington Rd. Waldorf, MD. When I arrived there they didn't have the van I had reserved. They made a call to "Amy" at U-Haul and she told them to send me to "Your Space Storage Of St Charles" at 975 St. Nicholas Dr. and said I would receive $50 off the bill for my inconvenience. "Your Space" knew nothing about this when I got there, and final bill doesn't reflect it either. The folks at "Your Space" were great. I wish the communication between the 3 parties involved had been better(4/5 stars).
Elias C.Saturday December 10th The check engine light came on while we were in the u-haul truck.
Pamela H.Be more informative about insurance for pickups and vans. Did not no until I got there about showing proof of insurance. Inconvenience! Not satisfied with the pricing!
Maurice F.Nothing…everything was just fine!
Karen P.Believe it or not, I was totally floored that I was able to get a truck on the same day I needed it! Actually, it was a sheer miracle! It was the last truck available that morning, so I was very grateful to get it!
Lenetta K.The staff was professional and helpful.
Artiium A.