Customer Reviews for Yellowhead Storage
(U-Haul Neighborhood Dealer)

215 reviews

20412 118A Ave NW   Edmonton, AB T5S2S7

(780) 444-1654

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/31/2024: Closed
  • 5/20/2024: Closed
  • 7/1/2024: Closed
  • 8/5/2024: Closed
  • 9/2/2024: Closed
  • 10/14/2024: Closed
  • 11/11/2024: Closed
  • 12/25/2024: Closed
  • 12/26/2024: Closed
  • 1/1/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(780) 444-1654

20412 118A Ave NW
Edmonton, AB T5S2S7

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/31/2024: Closed
  • 5/20/2024: Closed
  • 7/1/2024: Closed
  • 8/5/2024: Closed
  • 9/2/2024: Closed
  • 10/14/2024: Closed
  • 11/11/2024: Closed
  • 12/25/2024: Closed
  • 12/26/2024: Closed
  • 1/1/2025: Closed

Show All Hours

No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This was the best storage facility I have ever used.

Martin Gillis  |  Overall Experience 
Rating:
5.0

Mercedes always a pleasure dealing with

Cynthia Moyo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Lerner 
Rating:
4.0

Always friendly and up front about cost.

Albert Beyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Verna Bouchier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emmett Gifford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nishantha HEEYAWALA MUTUWATTHA 
Rating:
5.0

Customer did not leave a comment.

David Forstved  |  Overall Experience 
Rating:
5.0

I highly recommend Yellowhead storage. The staff are the most helpful a courteous staff I have had the pleasure with. The facility was always clean and easy access even in winter. I highly recommend and would use them again. THANKYOU so very much for your professionalism.

Anthony Duk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Chernichen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendell Bousquet  |  Overall Experience 
Rating:
5.0

You are good

Adeola Oduduwa 
Rating:
1.0

Worst storage experience ever will never use them again or recommend to anyone

Kevin London  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy Beaumont  |  Overall Experience 
Rating:
3.0

Very confusing where to enter and where to enter to speak to staff. The location was very clean and the staff was extremely nice.

Nada El-Ali 
Rating:
5.0

Everything about this facility and staff is excellent. I live how you can access a washroom with a code if needed. Staff were always welcoming and helpful. Thanks Rachel for the easy checkout.

Pamela Petrin  |  Overall Experience 
Rating:
3.0

The truck was great, and clean. Though the equipment was all there and ready to go, it still took 30 min to get through the paperwork process, and the same on drop off. There was no customers ahead of me on the puck up, and one in progress when I dropped off.

Robert Strain 
Rating:
5.0

Customer did not leave a comment.

Kevin Hipkiss  |  Overall Experience 
Rating:
3.0

I gave 2 weeks notice to the female at the front desk, i was given an invoice that my rent was due for the following month . I moved out 2 days before my agreement was over NOT 3 days after. The north part of the facility was full of clothes, boxes etc that were spread all over. When u give your notice TELL the employee to send u an email to ensure they received your notice, which should be part of her job description , as well as checking the locker on the move out date to actually see my lock was removed and the locker was empty on the 13th NOT the 18th.

Cathy Wykeham-Martin  |  Overall Experience 
Rating:
5.0

I found the app very trying to use.

Stu Curley 
Rating:
5.0

Wash bugs off windows and side mirrors

Paulette Balint 
Rating:
5.0

Took care of 4 containers for us and service was amazing.

Rasan Dulay  |  Overall Experience 
Rating:
5.0

Nothing

Karl Barnwell  
Rating:
1.0

Pls fix this asap

Sai Mui 
Rating:
5.0

Fast and efficient and a fair price

Don England 
Rating:
5.0

Thank you for all your help. Especially Mercedes! Thank you.

Joseph Ekemu  |  Overall Experience 
Rating:
5.0

all staff that i dealt with was polite and hellpfull.and the security DOG was AWESOME.

Michael Dancer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey White  |  Overall Experience 
Rating:
4.0

I was very satisfied with Yellowhead Storage. It was very nice that I received a call the day before I was to access my storage container to tell me exactly where it had been placed. I would definitely recommend Yellowhead Storage to friends and family. Thank you.

Shelly McElhinney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard LEADBETTER 
Rating:
5.0

Customer did not leave a comment.

Mike Wibe  |  Overall Experience 
Rating:
4.0

Great storage facility. Staff were always helpful and nice. The only thing I found to be an issue is no fence surrounding the storage area and is open to the trucking lot on the Westside. Did not give me the secure feeling I was looking for. Other than that everything was awesome.

Stacey Armstrong  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Veronica Plamondon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Armand Andy palombi 
Rating:
5.0

Customer did not leave a comment.

Matthew Bryan Rayner  |  Overall Experience 
Rating:
5.0

When we had a spill, I found everyone helpful and accommodating. The exterior concrete is in bad need of repair, and some of the slopes were difficult to deal with. I would be happy to recommend the facility

Walt Carlyle  |  Overall Experience 
Rating:
1.0

I was told if I removed my possessions before the month was up I would be reimbursed. When I removed my goods I was told I did not give the required 2 weeks notice which was in the contract. ... a contract that is 2 pages long for a 10x10 unit. I rent out real estate and my contracts are far less complicated. Shame on you

Robert Selby  |  Overall Experience 
Rating:
4.0

Friendly staff and competitive rates 😀

Mark Blais  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tiersa Dowler 
Rating:
5.0

Great storage. Easy to setup with them, really friendly staff, checkout process when we were done was smooth!

Steven Lack  |  Overall Experience 
Rating:
3.0

Move closer to the city. Staff is very nice and accommodating tho’

Jacqueline Dorchak 
Rating:
5.0

I was completely satisfied.

Chukwuemeka Obiajunwa 
Rating:
5.0

Fantastic staff and facility!

Ruth Pabst  |  Overall Experience 
Rating:
5.0

Mercedes was courteous and excellent.

Chukwuemeka Obiajunwa 
Rating:
5.0

Customer did not leave a comment.

Roy Yowney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Hanna  |  Overall Experience 
Rating:
5.0

Very professional people there.

CHUKWUEMEKA OBIAJUNWA 
Rating:
5.0

Great people, good security and excellent customer service. I will be back.

James Kabue  |  Overall Experience 
Rating:
5.0

The folks at Yellowhead were great to deal with.

Benjamin Bauce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Vachon 
Rating:
5.0

Our experience was positive in all respects. Clean, snow removal was excellent , staff were great, especially Glenda. We will use again for sure.

Gordon Dobie  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew Goebel 
Rating:
5.0

The staff was great, accommodating and helpful. I would use them again.

Tomislav Renic  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad Senior Denton  |  Overall Experience 
Rating:
5.0

I can’t think of anything to improve your service because everything was so smooth and easy.

Luz Luna 
Rating:
5.0

The young lady that handled the rental to me was very pleasant and competent .I would recomend this place to anyone in need of a storage rental.

Jerome MacNeil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vickie Patterson  |  Overall Experience 
Rating:
5.0

Everyone was always great to talk to, so patient with my many questions and very reasonable rates - I would definitely recommend yellowhead storage to anyone needing a smooth storage solution!

Kendra Kieser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rico Properzi 
Rating:
4.0

Customer did not leave a comment.

Laura Ryan 
Rating:
4.0

Customer did not leave a comment.

Kallie Stockburn 
Rating:
4.0

Customer did not leave a comment.

Luc Rousseau 
Rating:
5.0

Was a very good experience dealing with Yellowhead storage all went well as it was a professional run company.

Wade McNaughton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Becca Kallal  |  Overall Experience 
Rating:
5.0

Terrible customer service, terrible service and fraudulent. Will charge your credit card whatever they feel like charging at the time. Worst business I have ever dealt with.

Scott Macleod  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARCY FRUNCHAK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdoulaye Sour 
Rating:
5.0

Very nice staff !

Jamie Smith  |  Overall Experience 
Rating:
5.0

I love the experience. Am only gone temporarily due to the winter. Will be back in March

Primus Achaleke  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Bressler 
Rating:
1.0

The truck was in very poor condition. It was filthy inside and out, they did not clean the truck. When I climbed in, all I could see is dog hair and dirt all over the place. Heater vent was broken on the driver side and they decided to fix it with an air freshener shoved into the side of it. The steering wheel, the dash & the door handles all sticky and gummy, used mask on the passenger's seat. I took upon myself to disinfect the truck. For what is going on in this world today, it is a disgraceful thing to see that Uhaul Yellowhead did not care or take consideration of the well-being of their customers. I would never recommend this place.

Chase Joudrey 
Rating:
5.0

Very nice and friendly staffs Clean and well maintained storage

Fransisca Manurung  |  Overall Experience 
Rating:
4.0

VERY FRIENDLY AND HELPFUL STAFF THX FOR ALL THEY DID . GARY FAYANT

Gary FAYANT 
Rating:
5.0

Customer did not leave a comment.

Darin Meindertsma  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Pawel RAJSKI 
Rating:
5.0

The invoicing should be improved to provide all of the details for each charge. I have requested this as I need it for my records for tax purposes.

Michel Savard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Micheal Pockett 
Rating:
5.0

This is the second time we have used you. Glenda was awesome to deal with. Drivers were great. Nothing damages. Everything was perfect

SUSAN BUDA  |  Overall Experience 
Rating:
5.0

Yellowhead Storage was excellent. The ladies especially Glenda are an asset to the business. Big thanks to Glenda for her friendly demeanour over the phone and quick email help. Our movers hired thru Move with Uhaul never showed up. And my husband forgot the container keys, but the staff found a bolt cutter. Not having the loading help was very disappointing. Our uhaul rental was shaken, needed a wheel balance, and abs light was on. I called 2 days ahead to the return depot in Red Deer to ask about keeping the truck an extra day because holiday Monday being the return date. The gentleman I spoke to said there was no rush for this truck to be back he had 20+ trucks available. We still returned the truck the day it was due, just in the afternoon and we were charged an extra day rental. Aggravating!

JACKIE WILDEMAN  |  Overall Experience 
Rating:
4.0

Thank you u-haul saved the day again.

Timothy Ditchburn 
Rating:
5.0

Customer did not leave a comment.

Jeffrey OLSON 
Rating:
1.0

I won’t recommend uhaul to anyone. I booked a 2bedroom cube truck and the gave me a small cargo van. How are are you supposed to fit two couches in a cargo van? After I made the booking they tried to call me back to say the 2 bedroom cube truck wasn’t available. They kept calling the wrong number when I gave them all my proper information. I canceled the rental a rental through Penske. Uhaul has messed up my rental 3x. Uhaul is a joke.

Darwin Lehay 
Rating:
1.0

When I booked, I booked through the Westlock site and was told that they relocated my pickup to this site so I had to travel 75km to pick it up. When I got there to pick it up by mobile pickup it took me over an hour to check out. Systems went down for maintenance in the middle of processing my payment and showed a charge on my Visa yet I had to pay again when I went inside to sort it out. It took about four attempts to input all my information and credit card info. I was told that the dollies and furniture blankets were not available but I was not told ahead of time and some furniture suffered damage because of this. When I returned the vehicle after putting gas in it we were told it was not enough gas. I find it strange that vehicle ma aren’t returned full to make this process easy and accurate. I received a strange email from the manager that started out with “what I was trying to say is that….” I don’t understand what he was talking about because I never once spoke with him, I only dealt with an employee named Mercedes. The email was strange and not professional. The charges were pending on my account from the first charge and I was instructed to call the billing office to clear it up. When I called it was a 2hour wait time which I did not have time for nor did I feel this was my issue to clear up since it as the companies error. All in all it was not a good experience at all. The truck was the highlight. It was clean and ran well.

Sarah Rozak 
Rating:
1.0

I had French fries on the floor of the drivers side They changed my vehicle and location 2 times When I received my confirmation it told me the kilometres would be 0.43 cent I was charged 0.94 cent being a large company It was one of the most stressful moves I have ever done I will not be using your company again and I will be sharing my experience with everyone I see and know Very disappointed in this company

Dawn Pede 
Rating:
5.0

Customer did not leave a comment.

Daniel Dubnie  |  Overall Experience 
Rating:
3.0

I rented a 26 foot uhaul for 24 hours tried to pick it up at 1:45 and when I got there the battery was dead. Finally sent some random guy out who didn't have a click nor clue, finally he got it hooked up and 35mins later I was on my way. Still had to have the truck returned at 1:45 but yet I couldn't even leave until 30-35mins later. No I'm sorry for the hold up or we will change the time to make sure I did have it for the full time. But I guess ya just pay for it is all they care about. The lady behind the desk asked me how many miles I told her not sure but it will be about 160 km, she says that's easy 100 miles. Well I only went 110 km and still had to pay another $17 before returning it. Not sure why but I didn't use all the kilometers I thought I would so they should off reimbursed me close to $50. But nothing. Very annoyed at the way they run there service.

Tina NICKERSON 
Rating:
1.0

Customer did not leave a comment.

Carol Hesse 
Rating:
5.0

Love the staff and I had no issues worrying about my belongings.

Cora Gladue  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANA MERCER GUEST  |  Overall Experience 
Rating:
4.0

My only problem with this pickup was that I was given the wrong truck and had to exchange it after I had put 144.00 dollars worth of gas in it and as of now have not received my money back Paul lovegrove

Paul lovegrove 
Rating:
2.0

Van was dirty in the back. Blankets weren’t available when we checked in. Computer system kept freezing, checkin took 1.25 hours. Return location was incorrect. Was told if i filled fuel more than original level i would get a credit but didn’t.

Ronald Heigh 
Rating:
5.0

Customer did not leave a comment.

Edward McGowan  |  Overall Experience 
Rating:
5.0

Just moved to Alberta, Glenda, Mercedes and the owner Joe were absolutely amazing. Great facility, easy access for a Semi-truck. Wonderful security. Outstanding facility.

Gideon Van Der Nest  |  Overall Experience 
Rating:
5.0

Fix your app it is convolduded picture taking does not work and it was just a nightmare to deal with. the location where the vehicle was was great it was clean.

Nathan Wood 
Rating:
5.0

Great price, friendly staff, clean and easy access to the unit. I would recommend Yellowhead Self Storage

Adrienne Divinagracia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN HIGGS  |  Overall Experience 
Rating:
5.0

Best storage place I have ever rented staff is so nice and it is so clean and they have a lounge area with washroom and phone as well as pop and snacks machines with the best prices all and all if your looking for a great storage place this is the best in Edmonton for sure

Michelle Howell  |  Overall Experience 
Rating:
5.0

clean, well lit, secure, easily accessible facility

LINDA MURTHA  |  Overall Experience 
Rating:
5.0

Really nice place

LINDA TIFFIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caroline Tormey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYNDA MCDOUGALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIM HADDEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MCANDREWS 
Rating:
5.0

No improvements needed. Very smooth rental. The counter person was extremely helpful.

Corey Nicholson 
Rating:
5.0

It was a great experience

Abbey Ariyo 
Rating:
4.0

Glenda Perry was excellent in helping me with the online truck pick up and also return. The online experience left a lot to be disired!

John Truhamchuk 
Rating:
3.0

Nice staff

ronaldo obispo 
Rating:
5.0

it would help to make sure tank was full. I only had less than a 1/4 tank of gas that barely got me to my house.....having a full tank at start would also help in filling at end instead of trying to guess where 1/4 tank was. I was also told that for a 2 day rental the daily would be more but it included free KM's, instead I was charged 2 days plus KM's. Maybe worked out to same. Thanks

Geoff Bacchus 
Rating:
5.0

Thank You

Joseph Ekemu 
Rating:
5.0

Customer did not leave a comment.

Glad Bejat 
Rating:
3.0

Customer did not leave a comment.

Kirk Mcnab 
Rating:
4.0

Customer did not leave a comment.

Bill Beattie 
Rating:
1.0

I picked up trailer and found lights burned out .after waiting for an hour i was told no one could help me out.I took trailer home and changed lights my self.I only needed trailer for 1 day and was told if i dropped it off early i would get a credit .I returned the trailer 24 hours after i picked it up but was still charged for 4 days.

Harvey Verbeem 
Rating:
4.0

Was muddy as it had rain, poor signage difficult to find. Once there people excellent

Eric Muller 
Rating:
5.0

Customer did not leave a comment.

Koreena Fibke 
Rating:
4.0

Customer did not leave a comment.

Calvin Mcginn 
Rating:
5.0

Customer did not leave a comment.

Patrick White 
Rating:
4.0

Customer did not leave a comment.

Kenneth Amesbury 
Rating:
5.0

Customer did not leave a comment.

William Gary 
Rating:
3.0

Accidental order

chris kirk  |  Reservation 
Rating:
1.0

The truck had not been checked over. Within 2 hours I had to add 2 liters of oil. The person at Yellowhead told me there was an appliance dolly, there was not. I had to go to 3 different locations to get the truck and equipment I needed.

Lillian Maughan 
Rating:
1.0

Facility was not open

Scott Sharrard  |  Reservation 
Rating:
3.0

Everything went smooth

Miodrag Petrovic  |  Reservation 
Rating:
5.0

Basically nothing. Everything was perfect as promised.

Terry Gill 
Rating:
1.0

Tell ppl they have to wait for deposit I will go somewhere in 2 weeks when I move into my house

mara campbell 
Rating:
5.0

Thank you so much

KWADWO ASAMOAH  |  Overall Experience 
Rating:
5.0

Always a pleasure doing business with the lovely ladies at Yellowhead Storage, Glenda continues to go beyond to make sure I’m happy best customer service!

Carla Gilfoil 
Rating:
4.0

I spent an hour and 15 minutes on your website trying to register a simple move the process was far too complex and there was many wild goose chases and dead ends there must be an easier way to get the information that people need without having them fill out all the forms you should sit down with someone beside them while they try and register a move on the internet don't help them see how long it takes them to get it done I'm sure you'll notice many stumbling places that could be easily corrected

Robert Gleeson 
Rating:
3.0

1. Location is quite tight for dropping off trailer 2. I have problem opening and closing the sliding door 3. The trailer is too heavy for unloading after office hour with one person. A mechanical system should be installed with this unit

Davis Leung 
Rating:
4.0

Very helpful thank you!

Kala Walton 
Rating:
5.0

Customer did not leave a comment.

Darryl Kolewaski 
Rating:
1.0

Worst experience ever, picked up on Wednesday at 15:45 and dropped off at 23:30 on Friday and they charged me for 4 days... Called the location and they said there was nothing they could do for me... Poor customer service...

Jeremy Payne 
Rating:
2.0

They tried to tell me i was at the wrong location as they had no drop off inbound. I would have to pay extra! I produced my paper work to prove them wrong. That wasted 45min of my day while they played on the computer.

Darren Walker 
Rating:
3.0

Customer did not leave a comment.

Greg Hobson 
Rating:
1.0

Customer did not leave a comment.

erwin muller-roan 
Rating:
5.0

Customer did not leave a comment.

STEVEN BEEBE 
Rating:
1.0

Customer service poor the truck was full of snow i had to clean rhe truck and box it looked like they didn't care

leo pavalaki 
Rating:
5.0

very good service

shaniss esmkil 
Rating:
2.0

Customer did not leave a comment.

Amelia Cave 
Rating:
4.0

Customer did not leave a comment.

nicholas hardenne 
Rating:
4.0

In stony plain my credit card kept falling out of the insert on the machine. Resulting in my cards being denied. Causing great hassle in payment. For returning The address states n.w. Edmonton. I think the address should say Acheson. As we got lost returning the uhaul. Driving around Edmonton until I called and the guy was helpful in informing us where they are ACTUALLY located. with all the driving around to find this place I ended up having to pay 42$ in gasoline. Bc no gas station nearby. Shelly in tomahawk is amazing. As she took it upon herself to find me the closest van and had everything arranged for me. Thank You Shelly. As I originally wanted to pick up in tomahawk. But no trucks available. No trucks available in drayton or entwistle So was a hassle to have to pick up in stony plain. Not impressed with uhaul as a company and hopefully don’t have to use them again

kandas vanderwell 
Rating:
3.0

Customer did not leave a comment.

marie goldrup 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS FEE 
Rating:
5.0

Customer did not leave a comment.

Jeffery BeBeau 
Rating:
4.0

Staff very friendly. Storage unit clean and well maintained. Like that there is a side lobby with bathroom etc.

DANA MERCER GUEST  |  First Impressions 
Rating:
1.0

Please educate employees better. I had wrong size ball on hitch. Employee first sold me the proper ball but couldn't help me change it. Employee did all he could do to accommodate this but didn't tell me I could buy hitch from Uhaul. Many hours were wasted figuring this out. Had to drive into Edmonton to find Uhaul dealer, bought a hitch, only to return to original dealer to see he had one for sale. Original location was hard to find. Uhaul trailer had loose wiring and 1 light would not work.

Dyan Harke 
Rating:
5.0

I had nothing but light problems from the start to no fault of Shannon i spent over 7hrs of my rental time repairing lights so as i would be road worthy and safe

Ian Payette 
Rating:
2.0

Staff weren't sure how to hook up the trailer so they called their boss/owner Joe. Joe put the trailer on. The trailer fell off just a few minutes down the road. Price was great but not the best experience.

Joel Harrison 
Rating:
3.0

Wiring needs to be in working condition.

Tim Gaines 
Rating:
1.0

After booking a truck one week in advance, it was cancelled the day before pick up was supposed to occur. We had received a confirmation email already indicating the pickup time. This put us in a real bind for moving as we had one day to move. No other options or ideas to help were provided to us. Pretty disappointing service!

KERRY FRISSELL 
Rating:
1.0

What a horrible company. We were overcharged due to a screwup on uhauls end, it took longer than normal to pick up the truck and we had to go farther than what was promised to us originally. We were to be guaranteed a call back to discuss this !matter and no one called back. Totally disappointed!!!

CLARENCE HOLMBERG 
Rating:
5.0

I had a very bad experience dealing with the branch at 12804 50 St NW, Edmonton, AB T5A 4H3, very very bad eperience will not visit or advice any body to go there very bad customer service very bad advice ...OH MY GOD

Aiman Abou-Zeki 
Rating:
5.0

Customer did not leave a comment.

mariann thierman 
Rating:
1.0

They had no clue what they were doing. The trailer was sent out with me with a bald rear tire. No walk around or instructions on the trailer use was given to me.

Gary Adams 
Rating:
4.0

Customer did not leave a comment.

Rodger Deighton 
Rating:
4.0

Customer did not leave a comment.

Jennifer Moffit 
Rating:
5.0

Very happy with the reception and service at Yellowhead Storage. Thank you

Kennith Batemen 
Rating:
1.0

My original booking was with a different uhaul location (13432 143 Ave). That location did not have a truck available for me despite having booked the truck a month in advance. Luckily I was able to get a truck from this location but I had to go with a larger truck.

Stephen Holmes 
Rating:
5.0

The staff were very friendly and extremely helpful!! They went out of their way to make sure I was safe and comfortable hauling a trailer. George in Stony Plain who made the trailer reservation for me, pick up at Yellowhead Storage, also went above and beyond for me during a very difficult time for me. Thank you everyone!!!

Amy Gamble 
Rating:
5.0

Customer did not leave a comment.

RICHARD DUCHARM 
Rating:
5.0

Customer did not leave a comment.

shannon Baxter 
Rating:
1.0

Pure mud. The place needs to invest in some gravel or pavement. Totally destroyed my street shoes in all the mud.

james mackenzie 
Rating:
5.0

Staff were very friendly and welcoming, made sure I was happy with my choice and paperwork, I would certainly use this location again,

John Fraser 
Rating:
5.0

Customer did not leave a comment.

Michelle Lovell 
Rating:
4.0

Customer did not leave a comment.

David Coughlin 
Rating:
1.0

Customer did not leave a comment.

TODD MURCHISON 
Rating:
4.0

This location was good. What I do want to mention is that my initial location was on 154 st 111 AV. When I got there I found out that my unit had a dead battery and wasn't charging properly. Not sure if previous customer left lights on or what. Staff called me pushing the pick up time to 1 pm. They had the wrong number and I never found that out till I got there. That I find a poor way of doing business as I had people waiting for me to help me pack etc. I understand that issues may arise but as a business uhaul should have options to help in unexpected situations like that. I do want to say that when I explained To staff I couldn't wait till one, they made multiple phone calls, and they went above and beyond to get me a truck by checking multiple times every location or option available. Finally they were able to find me a unit at the above location. I hope the two ladies at the 111 AV 156 st location are let know of the GREAT service I received from them as well as their manager. Despite the little inconvenience, which they made up for it, I was very pleased which the way they handled it and treated me as a customer. I would definitely go back there as my first option in the future or recommend it to anyone!! Thanks Luis Salgado

Luis Salgado 
Rating:
5.0

I found out that the original unit I reserved was full of furniture and too small after hours. An employee happily located a larger unit for me and transfered me into it, even though they were off.

Privacy Request  |  First Impressions 
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