Comentarios de los clientes para Yankee Traveler Motel

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Yankee Traveler Motel

Clasificación general:

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Harry B.
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El cliente no dejó un comentario.

Geoffrey M.
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Just one note... There was a running light out on the driver's side on the trailer. Brakes and turn lights were fine. Great experience... Thanks so much!!

Richard E.
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El cliente no dejó un comentario.

Scott G.
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El cliente no dejó un comentario.

donald P.
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The mileage was included for a rental. I have now been charged $577.00 for mileage, which I will dispute with my credit card, and an extra day for less than a 20 minute late return. WOW - U-Haul must be going broke and hoping NEVER to have repeat customers!!!!!!!!!!

Jay N.
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El cliente no dejó un comentario.

Katy R.
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I got a uhaul truck for a one way trip and asked for it for 3 days and she only put in for one day. So when I went today I found out that total cost was almost $300. I would of returned it to Warren and probably returned it sooner if I had been informed at the appropriate time.

Heather R.
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The location was fine. The reservation was easy to make. However, this long-time UHaul customer had trouble picking up my truck. Due to the pandemic, there is a contactless online process. I followed all the instructions, but when the final approval was pending, it took about 10-15 minutes to process, and then it said I needed more information in order to be approved. This step required either a passport, a copy of the lease, or the contact information of someone they could contact to verify I am who I say I am. Who carries a passport or a lease around with them when they are moving? Who wants to hang out in a hot parking lot when they are on a tight moving schedule waiting for UHaul to call a friend who may or not be available right at that second to verify I am who I say I am? As dumb luck would have it, I did have a copy of my new lease, but what if I didn't, or what if this wasn't a move for me? I called to complain to customer service and they said this second round of approval is rare for a customer to have to go through, but I argued that if it's a possibility, you need to warn people to have a passport, lease, or friend who they know will be available ahead of time so they can be prepared. They also couldn't tell me why I was selected for this second round of approval when the phone number I was using to check the truck out is the same phone number I have had since the first time I rented a truck more than 20 years ago, my name and license number is all the same, etc. I'm not sure what the hangup was and because of the delay of having to go through two levels of approval after already having a valid reservation made me late arriving back to my house and put us behind in our moving schedule.

Brain P.
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El cliente no dejó un comentario.

Lauren J.
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When we booked online, we booked a drop off at Louis Doe Hardware in Newcastle, Maine. When we arrived to drop off the trailer, we were told by an extremely rude man at the U Haul Desk that they don't accept trailers. In fact, he yelled “No!” at us from across the store when we first asked the cashier about it. Not only did he not offer to help us location to drop it off, he said “ call UHaul” and walked away. You can't make this stuff up. Waited on hold for 15 minutes with UHaul before they told me we had to call a different #. Called that # and they answered right away. Alternate drop off location Yankee Motor Lodge couldn't have been nicer and finally we were able to return the trailer after 45 minutes of trying to get it all straightened out. UHaul should be embarrassed to have people like the ones at Louis Doe in Newcastle representing your company.

Scott M.
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El cliente no dejó un comentario.

James N.
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I didn't know how to pick up the truck, rang the doorbell to the office and was greeted by, I assume, a surly manager who's Only advice was to call uhaul. The phone call and subsequent pick up via phone took about 30 - 40 frustrating minutes which were completely wasted and unnecessary. Pickup a uhaul is never fun, but this was ridiculous.

Nathaniel L S.
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Hanging a sign on the door that instead of "back at 12:00" say "office closed for u-haul please call to reserve one". I stopped by twice and was going to another location but just happened to try calling.

Janet U.
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The location is a motel for transient homeless people who at 630 am were sitting outside smoking cigarettes and marijuana bowls walking around my vehicle and staring at me for 75 minutes while I struggled to access customer service to complete self pick up it was a disaster ! Maybe the motel can separate the rental business from the motel business and move it to opposite side of property. I was uncomfortable with the drug use and sketchy men staring at me. You need more directions for self service as my iPhone wasn't recognized for location unless I was standing in front of the motel office door and the smart phone location services required additional steps and clearing before my rental could be completed BUT I had to wait over an hour to get customer service on the phone even after 7 am no one would answer and when a few did they disconnected me or transferred me and I never got through which ruined our move because we had a strict timeline that got screwed by your processes and a two hour delay. Also I requested a moving dolly which I assumed wrongly was in rear of van so when I arrived it made the move very difficult ! We suffered a back strain and an elbow injury as a result ! Also my reservation made the day before was for 12 hours and it was changed by someone in customer service to 4, so when I checked out I was charged for two rental periods which was just the icing on the cake after a horrible hot day that started badly and only got worse because of all the things that went wrong with your self check in and check out processes. I will say that the few reps I actually got to speak with finally for correcting the check in process and the check our process and the bill Correction process were excellent and thorough and apologetic for our issues. Once you're lucky enough to reach them after an hour or more the customer service reps are wonderful. Please be more clear with your self serve smart phone directions it's not as simple as you describe in your ads. In remote places like Maine with spotty wifi and users who don't know the deep intricacies of all settings , it's way more complicated.

Elsie M.
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Not much except your pick up app kept shutting down and going back to the beginning. Otherwise all went great. Thank You. U-Haul's the best!!!!!!

Michael F.
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The issues we had with the truck was quickly addressed. The U-haul staff we talked to on the phone addressed our concerns in a timely manner. Couldn't expect a better outcome for a bad first start. For that reason alone i would recommend Uhaul to friends and family

william B.
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El cliente no dejó un comentario.

David A.
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These people were the nicest,and most helpful. Felt like family. Will tell all my friends to use them

David W.
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My only suggestion would be the key return box, it appears to be a wooden bird house with a slide up door and no lock, my concern is returning the keys and someone stealing them and the rental. It really should be corrected. I will send a picture if requested

Claus M.
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pleasure working with the manager, Janice Cotton

Raymond M.
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El cliente no dejó un comentario.

Wendell R.
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El cliente no dejó un comentario.

Michael T.
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El cliente no dejó un comentario.

Brandon C.
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El cliente no dejó un comentario.

ROGER B.
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nice people

Roger S.
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The pickup location is on a busy highway. If I hadn't had my GPS, I probably would have driven right by. It is also a motel. The owners were very efficient Provide better directions.

Martin G.
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Only complaint: Twice now I've had to pick up the truck in a less optimal location after informing me my 1st choice was my pickup location. This screwed up our logistics. Stop doing this.

Susan T.
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El cliente no dejó un comentario.

Graham B.
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Nothing. The customer service rep was experienced and good to work with.

Stephen H.
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Ensure that the authorized uhaul person is on site during work hours.

Carleton I.
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El cliente no dejó un comentario.

Bill C.
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Yes, the drop off staff that was a half hour further away from my house than where I was contractually obligated to go was very nice. But, with U-Haul being such a terrible company to rent from, how can I recommend these folks, even though they were nice?

John M.
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Interior of cab had trash and dirt on floor

Clark Z.
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El cliente no dejó un comentario.

Frank R.
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El cliente no dejó un comentario.

Patrick M.
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Small motel with zero staff to answer questions mid day on a weekend.

KELLIE C.
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El cliente no dejó un comentario.

James C.
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I got to the drop off location at Louis Doe center in Damariacotta. They refused to take the trailer as they said they were not accepting trailers, very poor customer service experience with the employee. Not at all helpful, second poor experience with this location. Had to go to Warren to drop off. Very good customer service in this location. Will not go to Louis Doe center again.

Weston A.
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El cliente no dejó un comentario.

John L S.
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Drop off changed and inconvenienced me, Newcastle drop off attendant was rude to me and told me I had to take the trailer somewhere else 25 miles away. The Warren drop off was a shit hole and no one was there. Not until a gentleman named Steve called, on our way back to PA, and informed us we were late dropping off the trailer did we finally get all this straightened out. Steve was definitely customer service trained and a pleasure to work with on the phone. This said I will never use uHaul again or even frequent the Newcastle store after we move to Maine, the way we were treated in Newcastle was beyond customer repair, not only rude but we learned from Steve that the Newcastle store had given us the wrong drop off place. Thank You Steve for getting this experience back on tract. Respectively John L Shipman.

Terry B.
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I bought it right back but still was charged full price. The door to the storage unit were frozen. Unable to ulitize the truck. For the price it wasn't worth it.

Jocelynne S.
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Very smooth transaction

Lori M.
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This was an old motel with a for sale sign. The only thing that indicated Uhaul was the trucks in the yard. There was a foot of snow in the driveway. No one offered help. I asked for help unhitching the trailer and was told no. I asked where to put it and was told to put it anywhere. I was concerned leaving it so I did get a drop of receipt when I asked for one.

Ian A.
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My drop-off location was changed without consulting me,and the drop off location was very dimly lit, poorly marked, and had a keybox which can't be locked, making me nervous about someone grabbing the keys after I dropped the truck off. The online cgeckour service is also unnecessarily complicated.

Scott H.
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El cliente no dejó un comentario.

Bernard S.
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El cliente no dejó un comentario.

Sarah S.
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Originally was supposed to pick up truck at another location. The location was changed less than 24hours before pick up which was an inconvenience and the extra miles for the drive were not accommodated after the 2nd location was picked

CAROL M.
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El cliente no dejó un comentario.

kerry H.
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El cliente no dejó un comentario.

James J.
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El cliente no dejó un comentario.

Gloria K.
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El cliente no dejó un comentario.

Kenneth F.
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At the last minute I was informed that I would need to drive and additional 20 miles to this location since the first location did not have any trailers like what I requested. Yankee Traveler is a "no tell" motel stuck out in the country. Only an elderly woman was there to help me. She had only 7 pads of my requested 12 and they smelled of cat urine and dirty dogs. I had to hook up the trailer myself. This is not a realistic location for a U Haul representative.

William B.
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Went there because location contained the requested truck.

Kim M.
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My whole experience I was told I could pick it up early because my original location was going to be closed when I got there to drop it off I got charged for another day. Very poor way to do everything

Linda C.
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El cliente no dejó un comentario.

Linda B.
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The folks there were friendly and helpful.

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Our first experience was at Lou Does hardware and was the most horrible customer service ever! This guy Derrick was rude had the biggest attitude and just overall lazy . Had problems with the trailer we where renting and he could care less! Sent us to Yanker Traveler hotel they where great! Very helpful and friendly

ALMYRA E.
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Simple smooth process, thank you so much.

russ T.
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No U-haul drop box at location. Just a wooden box that you have to assume is where you drop your paperwork/keys off at.

GORDON C.
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Things a bit slow with the snow, but otherwise great.

GORDON C.
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I called last minute. They fortunately had the truck I needed, and had it out and warmed up when I arrived. Thanks.

Mark B.
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Had to dig out of a snowbank it was not ready for me to pick up

Sarah S.
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They charged us at a $10 higher rate by mistake, said they would refund us, but never did. They also charged us for fuel but we returned it with the correct fuel amount. We will never use this Uhaul location again.

William R.
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Your staff were very friendly and helpful. Continue doing this.

Howard D.
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El cliente no dejó un comentario.

Terry B.
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Great location, lady was very helpful. She was terrific.

No se han enviado comentarios para esta ubicación.

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