Customer Reviews for Y L Saddlery Inc
(U-Haul Neighborhood Dealer)

438 reviews

1901 Hwy 18 Bypass   Hot Springs, SD 57747
(2000 Avenue, Across from Mammoth Site)

(605) 745-4124

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(605) 745-4124

1901 Hwy 18 Bypass
Hot Springs, SD 57747
(2000 Avenue, Across from Mammoth Site)

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert Souter 
Rating:
3.0

HAVE ALL RESERVED RENTAL ITEMS IN THE SAME LOCATION. PEOPLE DON'T ALWAYS HAVE THE TIME TO DRIVE AROUND TO GET THEIR EQUIPMENT AND INSURE IT IS CLEAN, AND THEN GET CHARGED A CLEANING FEE AT THE OTHER END LIKE I WAs.

FRANK MATRANGA 
Rating:
5.0

Customer did not leave a comment.

Alahna Johnson 
Rating:
5.0

Customer did not leave a comment.

Kenneth Watkins 
Rating:
5.0

Customer did not leave a comment.

Dean Glenn 
Rating:
4.0

Customer did not leave a comment.

Barbara Pearson 
Rating:
5.0

The people there are very friendly and very helpful it's a great place to pick up a trailer or truck

GARY ALLEN 
Rating:
5.0

Customer did not leave a comment.

William Beever 
Rating:
5.0

Customer did not leave a comment.

William Beever 
Rating:
5.0

Nothing I can think off both of the folks at Y L Saddlery were helpful and great!

JON-ERIC COX 
Rating:
5.0

Great service! Would recommend!

Ryan Engel 
Rating:
5.0

I was in and out very quickly.

Leslie Gonyer 
Rating:
5.0

Fantastic service! All my concerns were arrested and made clear to me! It's nice to work with professional people for a change!

William Beever 
Rating:
5.0

The drop off place was fantastic as always! Very cheerful and helpful!

JAMES MEAD 
Rating:
5.0

Customer did not leave a comment.

Kimberley Frankel 
Rating:
5.0

Customer did not leave a comment.

Mae Dumarce 
Rating:
2.0

They should open earlier than that 10:00 AM

Steven Higgins 
Rating:
5.0

Customer did not leave a comment.

Tom Branidan 
Rating:
5.0

Customer did not leave a comment.

Brad Myers 
Rating:
5.0

Customer did not leave a comment.

Susan Manes 
Rating:
5.0

Lacey, was very helpful and a pleasant person to deal with ...

randy riddersen 
Rating:
5.0

Customer did not leave a comment.

Ronald Spath 
Rating:
4.0

Customer did not leave a comment.

larry solberg 
Rating:
4.0

Not exactly close to Rapid City…

Timothy Hale 
Rating:
5.0

The pick up location was very good. The equipment was well-maintained and clean but you know when you gotta drive a 500 mile round-trip. It’ll be kind of nice to have Cruise Control.!

John McNabb 
Rating:
5.0

This was the first time that we were handed multiple pamphlets, explained the app, and talked about why the black x's are on the uhauls...this is a great location.

Melissa Gaines 
Rating:
5.0

Customer did not leave a comment.

Kay Birkholt 
Rating:
5.0

Customer did not leave a comment.

Keith Gaudsmith 
Rating:
4.0

Customer did not leave a comment.

Brian Spieth 
Rating:
5.0

Truck was a quart low on oil when we did our pre-trip inspection.

Malia Davison 
Rating:
5.0

NA

Mark Bartholomew 
Rating:
5.0

Customer did not leave a comment.

Mark Manes 
Rating:
5.0

Extremely helpful and courteous!

Rebecca Smith 
Rating:
5.0

Customer did not leave a comment.

Leslie Niederworder 
Rating:
5.0

Customer did not leave a comment.

Suzanne Silverson 
Rating:
4.0

The employee was friendly and helpful!

Jolene Hales 
Rating:
5.0

Customer did not leave a comment.

Amy Lawrence 
Rating:
5.0

Not a thing! Was very friendly & helpful ,and it is an easy location to get in and out of.

Debra Whitehead 
Rating:
1.0

Customer did not leave a comment.

Kevin Taylor 
Rating:
1.0

Customer did not leave a comment.

Kevin Taylor 
Rating:
5.0

Customer did not leave a comment.

Donna Hendrich 
Rating:
5.0

Customer did not leave a comment.

Anthony Wichers 
Rating:
5.0

Customer did not leave a comment.

Brett Nachtigall 
Rating:
5.0

The store owner made sure to contact me prior to pick up to notify us they were closed but left contact info for any problems. The UHAUL app was easy to use and Y L Saddlery staff very proactive with their help and friendly.

Nicky Gilbertson 
Rating:
3.0

Customer did not leave a comment.

Mark Gefaller 
Rating:
5.0

Customer did not leave a comment.

Jeffery Temple 
Rating:
5.0

Everyone was easy to. Work with, equipment was in great shape

Michael Loehrer 
Rating:
5.0

Customer did not leave a comment.

Colette Anthony 
Rating:
5.0

Customer did not leave a comment.

Calvin Hall 
Rating:
5.0

Customer did not leave a comment.

Donna Hendrich 
Rating:
5.0

Customer did not leave a comment.

Donna Hendrich 
Rating:
5.0

Picking up the vehicle, my plans had changed some and they made it very easy to change vehicles at the time of pickup. Saved me a ton of stress!

Shannon Eidsness 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Ashton 
Rating:
5.0

Best place to get a uhaul is Y-L

jeffery benson 
Rating:
5.0

Customer did not leave a comment.

Richard Brown 
Rating:
4.0

Customer did not leave a comment.

Christopher Brooks 
Rating:
5.0

Y & L was friendly, helpful and offered great advice. I would definitely rent from them again.

JOHN MAY 
Rating:
5.0

On site and helpful before scheduled hours. Did it all and was very friendly and full of advice

Earl Tieken 
Rating:
5.0

Outstanding service!

MATTHEW RODA 
Rating:
5.0

Customer did not leave a comment.

JEFFREY SIMMONS 
Rating:
5.0

Customer did not leave a comment.

Kristi Munger 
Rating:
5.0

I had some difficulty with on-line check-out/ check-in. Otherwise Lacey was helpful and professional.

John May 
Rating:
5.0

Customer did not leave a comment.

ROBERT PHARES 
Rating:
5.0

When I picked up the trailer I did not notice their were 3 of 4 matching tires. The 4th tires was the same size but not as tall as the other 3. This caused the the trailer to sway at speeds over 40 mph. Due to the time and days traveling, I was not able to stop at any uhaul locations along the way. I do hope this did not do any long term damage to my friends truck.

JAMES MURRAY 
Rating:
5.0

Customer did not leave a comment.

GREGORY LAWLER 
Rating:
1.0

Political messaging was offensive. I will not use your service again.

Ronald Burris 
Rating:
5.0

Customer did not leave a comment.

EDITH BROCK 
Rating:
5.0

The drop off location was well lit which was very helpful. We were late when we dropped the truck off so we didn't interact with anyone. We dropped the keys and left the truck.

CARLA MENG 
Rating:
3.0

Customer did not leave a comment.

Shannon Wolfinbarger 
Rating:
2.0

Customer did not leave a comment.

Melodee pattee 
Rating:
4.0

Customer did not leave a comment.

DELORES SOMERS 
Rating:
5.0

Customer did not leave a comment.

MARK CLARKE 
Rating:
5.0

Customer did not leave a comment.

RICHARD HORTON 
Rating:
5.0

We will definitely use U Haul for our next move. Everything went smoothly. The only complaint was the height of the trailer. Husband is 6’1” and he bumped his head quite a few times loading and unloading.

JEFFREY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Richard Shore 
Rating:
5.0

Customer did not leave a comment.

Rhett Unruh 
Rating:
4.0

Customer did not leave a comment.

lisa hite 
Rating:
5.0

Customer did not leave a comment.

ADAM HALEY 
Rating:
4.0

Customer did not leave a comment.

Kik Hillman 
Rating:
5.0

Dropped off at this location on three occasions; each time has been terrific.

PAUL KIMBLE 
Rating:
5.0

Customer did not leave a comment.

Dawn Burgan 
Rating:
5.0

Very friendly

Dawn Burgan 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY MCCANN 
Rating:
5.0

Great staff. Super friendly and knowledgeable. I will be using this location for any and all future needs.

TERRENCE HUTCHINSON 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Goodwin 
Rating:
3.0

Customer did not leave a comment.

GABRIELLE NICHOLS 
Rating:
5.0

Staff was very helpful and friendly. They had the trailer hooked up and ready to go before I finished the paperwork. They showed me how to unhook it and hook it back up.

Norma Jacobs 
Rating:
5.0

Very nice folks operate this store and they also have a great Western saddle store at this location.

PATRICIA FISCHER 
Rating:
5.0

Outstanding customer service.

Matt LaCroix 
Rating:
5.0

Customer did not leave a comment.

Marty Cunningham 
Rating:
5.0

It was a little bit hard to find but a phone call led to perfect directions.

STEVEN H STOLLE 
Rating:
5.0

problems are not with the location but with U-Haul reservation, emails, support from corporate. The website and reservation process is AWEFUL. Website adds items and services you did not select. Some you cannot remove or edit. If your truck is not available at the location you select, it automatically changes location to where ever it wants. Mine changed to another state! It does not even tell you or alert you of such a change. THIS IS NOT ACCEPTABLE. If not for this local support, I would not have had a truck for my move of goods. Many thanks for Y L Saddlery.

RICHARD BREITENBACH 
Rating:
5.0

Customer did not leave a comment.

Sally Moore 
Rating:
5.0

Customer did not leave a comment.

Byron Lowery 
Rating:
4.0

Customer did not leave a comment.

John Sutherland 
Rating:
5.0

Customer did not leave a comment.

BILLY CANSLER 
Rating:
5.0

She’s was awesome and tried to even help me get me a uhaul at the closer to the house I was packing up.

DEREK BECK 
Rating:
2.0

See above comnents

WENDY GARMANY 
Rating:
5.0

excellent experience, friendly helpful

SARAH BOURNE 
Rating:
4.0

Customer did not leave a comment.

RANDY KIEBORZ 
No reviews have been submitted for this location.

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