Comentarios del cliente para Y L Saddlery Inc

Rental price too high for a tow dolly.

All around great experience Lacy is a get!! helpful efficient and super friendly!!

You are great

This was so easy. Second time I used this location. People are very friendly and helpful.

Y-L uhaul was great. Customer service is outstanding. Barring from the computer glitch everything went well. Lacey did everything she could to remedy the computer problem.

Lacey is top notch and thank you for your help!

Outstanding service and made my experience with uhaul 100% excellent compared to initial beginning of trip. Thank you

She was very nice and super accommodating. As a female who has not rented nor towed a u-haul, she made my experience great.

None

The battery died 3 times while we were sitting idle.

This comment is about our experience a month ago with Uhaul. We went to pick up a truck in Rapid City SD at 7AM and there was none. We ended up getting a truck in Spearfish SD about 3PM so ended up almost a day behind. Was not a good experience with Uhaul.

Windshield wipers were bad. I am sure they did not know this as it was brought to them from another location.

This place was great, the individuals running the U-Haul location were very easy to work with and friendly. The equipment was easily accessible and well maintained.

Just dropped it off there with no problems.

The pick up for this trailer was 2 hrs away after we were told there was one available like 10 minutes away in rapid city. Was not very happy to have to go so far to get one when we were told there was one available in rapid city. Should of at lease taken some off the price sense we had to drive so far to get it.

Not much just keep up the good work

trailer license was expired. the location provided no boxes.

I have rented Uhaul equipment in the past from other locations with somewhat less desirable service. I had a very positive experience here. They were very helpful,friendly and accomidating. Will definetly be back!

Best experience at Uhaul ever . I’ve only ever had problems, this facility is perfect for anyone needing excellent customer service and equipment. And her corgi is awesome.

The owners were great and helpful in getting what I needed reserved and ready for me to move my household goods. Better experience than what I got when I called the 800 call center

Was charged a whole day extra for turning in late, as business was closed. Did not have cell phone with me to do turn in on-line. Had to drive back to home, 30 miles away, to pick-up phone, arrange for another ride back to business to do turn in, making it 4 hours past, but again charge for whole day without consultation.

Husband /wife team really cared about your equipment and taking the U-Haul stuff off our hands with a smile.

They were great.

YL was very friendly and responded quickly getting me checked out.

None - people who helped me were courteous, helpful and friendly!

Nothing to improve imho, vehicle from South Dakota was impeccable, felt cared for from the first visit, was available as requested, turning it in was a breeze, everything was explained well, so for a 2,200 mile trip I've got nothing but thanks and appreciation for all that participated.

Very friendly, fast, and professional.

Fantastic service couldn't be happier. a larger truck was substituted and saved my butt, thank you from the bottom of my heart!

should of told me i could have dropped my car trailer off at any u-haul place in the town i moved to

Always friendly and helpful. Very professional

Price was almost double> please check into this and let me know.

Would always come back! Great service!!!

Location was excellent. Pickup was fast, friendly and easy to do. Wouldn’t change a thing. I would highly recommend this location!

they didn't have alot to do to take the trailer off the car, but they did everything quickly and efficiently. and friendly.

We reserved a 26 foot truck and it wasn’t available the day that we reserved it for and then we had to drive 2 hours to pick up the truck they did give us a deal but it was very inconvenient. Then we had to drive all the way from Belle Fourche back to rapid city to pick up the car dolly cause you didn’t have it. They told us they were going to give us more mileage and then when we took it back they charged us for over mileage. I am really not impressed with the way that U-Haul runs there business.

Every thing went very smoothly. I can recommend YL Saddlery in any rental dealings

The people in North Dakota that kept calling me did not need to do so to confirm that I was picking it up at a certain time because Lucy at ULS, Inc. was fantastic didn't need the 701 area code help.

Lacey was fantastic and easy to work with. Personal feel of a small town location. Loved it. I recommend this particular location to all my friends with U-haul needs.

Office could use more help behind the desk

THIS IS ABSOLUTELY THE RUDEST AND MOST UNPROFESSIONAL BUSINESS I HAVE EVER BEEN UNFORTUNATE ENOUGH TO DEAL WITH! FIRST OF ALL THE SIGN SAID THEIR HOURS WERE 10AM-6PM. SO WE WERE IN A HURRY AND NEEDED TO GET MOVING SO WE SHOWED UP A FEW MINUTES BEFORE 10. WELL, WE (AND 2 OTHER CUSTOMERS) WAITED OUTSIDE UNTIL 10:25 UNTIL A LADY FINALLY SHOWED UP. SHE CLEARLY SAW US STANDING OUTSIDE THE FRONT DOOR, BUT DROVE UP TO THE BACK DOOR AND WENT INTO THE BUSINESS. AS I WAS STANDING BY THE FRONT DOOR I HEARD THE KNOB BEING UNLOCKED, BUT SHE DID NOT OPEN THE DOOR TO LET US KNOW IT WAS NOW UNLOCKED, OR EVEN ACKNOWLEDGE THAT WE WERE THERE. AFTER A FEW SECONDS I TURNED THE KNOB AND WALKED IN TO FIND HER AT A BACK DESK WITH HER BACK TOWARD US. AFTER SAYING "HELLO?" SHE TURNS AROUND WITH A SCOWL ON HER FACE AND SAYS "WHAT DO YOU NEED!" I SAID "WELL, WHAT WE REALLY NEEDED WAS SOMEONE TO BE HERE AT 10AM BECAUSE WE ARE IN A HURRY AND HAVE PEOPLE WAITING FOR US THIS MORNING." TO WHICH SHE PROCEEDED TO RAISE HER VOICE AT ME AND THEN TELL ME THAT SHE HAD JUST DRIVEN BACK FROM ND, ETC. AND THAT IS WHY SHE WAS LATE. BUT THERE WAS ABSOLUTELY NO APOLOGY. ONLY BELLIGERENCE AND RUDENESS. I CAN ONLY ASSUME THAT SHE WAS THE OWNER AND IS SIMPLY TOO CHEAP TO HIRE ANYONE TO WORK FOR HER. WHILE WE WERE THERE, THE PHONE WAS RINGING OFF THE HOOK AND SHE IGNORED SOME CALLS, WHILE PICKING UP OTHERS AND MAKING US WAIT WHILE SHE WAS TALKING ON THE PHONE. IF SHE WAS NOT THE ONLY GAME IN TOWN SHE WOULD BE OUT OF BUSINESS IMMEDIATELY FOR HER CONDUCT. AND IT IS CLEAR THAT SHE IS MORE INTERESTED IN HER SILLY SADDLE AND LEATHER BUSINESS THAN SHE IS IN THE UHAUL BUSINESS. AND THIS LATENESS SEEMS TO BE A PATTERN WITH HER. ONE OF THE PEOPLE HELPING US MOVE SAID THAT THE LAST TIME HE WENT TO RENT A TRUCK SHE DIDN'T SHOW UP UNTIL 10:15. I KNOW THIS IS NOT THE TYPE OF OWNER OR BUSINESS YOU WANT REPRESENTING YOUR BRAND AND I HOPE THERE IS SOMETHING YOU CAN DO ABOUT IT. I'M ACTUALLY SO UPSET THAT I'M CONSIDERING WRITING A LETTER TO THE EDITOR. IN THE LOCAL NEWSPAPER!

I had reserved a 6x12 trailer. Had a confirmed reservation. Performed advanced check in. With a tight time schedule, this reservation service seemed to be an ideal solution. 1 day before I was to pick it up, I was informed that a 6x12 was not available at the location I reserved it for. While an alternate offered location appears close, actual drive time would have added 3 hours and I had a very limited window with regard to time. I reserved specific equipment because I NEEDED that specific equipment. I was unable to complete my move and was forced to leave much behind. In this case, UHAUL made my move impossible and expensive. I expected to get the equipment I reserved. Not something that was unsuited to the task as hand. VERY DISPLEASED!

DIESEL

Nothing this store was a pleasure doing business with.