Customer Reviews for Xtremsounds
(U-Haul Neighborhood Dealer)

40 reviews

600 S McKinley   Bartonville, IL 61607

(309) 222-8345

Office Hours

  • Mon: Closed
  • Tue-Fri: 11 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(309) 222-8345

600 S McKinley
Bartonville, IL 61607

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 11 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Obtaining the vehicle was an absolute pain. Once I was finally in the vehicle, the cab was completely filthy. Then, once I turned the vehicle on, the gas gauge was on empty. Not even 1/8, but right at E. So the first thing I had to do was go to a gas station and fill the tank, which cut into the time of my haul.

jay percall 
Rating:
5.0

Sim kits

Steve Slaughter 
Rating:
3.0

Had tire blow 30 miles down the road and waited for 2 and a half hours by the interstate for assistance to help fix the tire. Wait time was really long and I was unable to complete my project due to the delay. I must commend the person at customer service as she was really helpful and very responsive! Catherine Lyon

Catherine Lyon 
Rating:
1.0

Worst uhaul experience I’ve had. I did online check in. Took the employee over 45 min to get my truck for me. Didn’t know what he was doing. Entered my credit card info into his phone. Didn’t have the dolly I reserved. Didn’t have enough furniture pads and the ones he did have were extremely dirty and thrown into the back of an already dirty truck. Didn’t go over the truck at all or the mileage and gas.

Curt Crecelius 
Rating:
3.0

Customer did not leave a comment.

Patrick Dempsey 
Rating:
1.0

Better question is what criteria does U-Haul have to allow a business to be a dealer. NONE Unless you are in the market for a rapping bass car stereo system, I wouldn’t rent here. Find another dealer location.

Kent Carver 
Rating:
3.0

Customer did not leave a comment.

Daniel Hagan 
Rating:
3.0

Maybe clean the fucking trucks before the next person comes.. don't worry I cleaned another mother fuckers mess up before I returned it.

Geoffrey Morrison  
Rating:
3.0

Closed on holiday

Sonia Kelly 
Rating:
2.0

We looked at our bank statement and found out they charged us 351.00 for one day, they said it was going to be 110. What do we have to do to get a refund?

lyle staley 
Rating:
4.0

Customer did not leave a comment.

Kim Denton 
Rating:
2.0

Have hours before 11am.

Lyle Walters 
Rating:
3.0

I recommend further improving the 24/7 self serve App. This was not easy to understand. I recommend simple STEP BY STEP process with the App.

Saul Torres 
Rating:
5.0

Customer did not leave a comment.

lori jones-strong 
Rating:
5.0

When a customer is asking questions tell them exactly what to expect.

Adam Willard 
Rating:
5.0

Customer did not leave a comment.

susan wells 
Rating:
3.0

The place didn’t open until 11am and I was suppose to pick it up at 10 a little hectic but the people was super nice

Dawn Bailey 
Rating:
4.0

Customer did not leave a comment.

Randall Fisk 
Rating:
3.0

Customer did not leave a comment.

Randy Fisk 
Rating:
5.0

Customer did not leave a comment.

MARK WASILSKI 
Rating:
5.0

Customer did not leave a comment.

justin volker 
Rating:
3.0

Customer did not leave a comment.

Van Johnson 
Rating:
1.0

The facility was in a guy's garage basically. The UHaul wasn't ready and there was a whole deal to get it going. He had to get on the phone with some other fellow to get things done -- It was like the Twilight Zone right down to the cans of wasp spray he had to use to get a key from the lock box. There was garbage near the entrance -- one truck in a lot in the alley and I had called and called and called to get ahold of him with no reply. I finally went on the day I was supposed to and waited at the place (which was nearly impossible to find -- a lot "out back" of the fish aquarium...) He kept apologizing because his computer was down -- oh it was just a nightmare -- very unsavory. I asked the other UHaul place where I had to go to get blankets and supplies why they didn't rent long distance out of their establishment. There were like 50 trucks there and it felt like a legitimate place of business. Something about "we don't rent long distance." I could not believe the place I picked up my truck, and the whole experience was not by some rinky dink operation. I can say UHAUL will be my last choice for moving in future.

Susan Felder 
Rating:
4.0

Customer did not leave a comment.

Lisa Munson 
Rating:
2.0

Customer did not leave a comment.

David Couch 
Rating:
5.0

Customer did not leave a comment.

Jared Salzer 
Rating:
4.0

Customer did not leave a comment.

JOSEPH RUNKLE 
Rating:
5.0

Customer did not leave a comment.

ROBERT MATHEWS 
Rating:
3.0

The U-Haul website the owner of the business had to use was very slow. The owner was knowledgeable and helpful.

Chris Dausman 
Rating:
3.0

Customer did not leave a comment.

WILLIAM DEWITT 
Rating:
2.0

Windshield was so dirty I could not see to drive. Is a side business and printer did not work. Wow

GERARD MOEHN 
Rating:
4.0

Better location sign

DAN BUNNER 
Rating:
2.0

Was dissapointed with Uhaul in general. Originally made reservation over phone in to pick up in my home town. Was told I could pick up truck there. Two days prior to rental was told I had to pick up a truck in another town and wasn't even gaurenteed a truck. I'm confused as to why Uhaul even has a reservation tool when the following aren't gaurenteed. Location pick up/location drop off/ truck size/pick up time/ drop off time or availability of any truck at all. Secondly I picked up truck with an 1/8 of a tank. Returned truck with a half tank and had to pay for the extended mileage for pick up and drop off. Overall experience was dissapointing. Would not recommend.

CHRIS BAKER 
Rating:
1.0

This is the worst experience I have had with Uhaul. I was set to pick up the truck at 11am and I arrived to find out the location did not open until noon. The area where the public interacts with the Uhaul representative was dirty with ceiling tiles missing or on the brink of falling out. Due to the quality of the printer several areas of the contract were not readable. Overall a very disappointing experience. I most likely will use another brand of rental truck the next time.

John Schuldt 
Rating:
4.0

Customer did not leave a comment.

STEVEN HOLTMAN 
Rating:
2.0

though the location was convenient and the personnel friendly they really didn't seem to know what they were doing. they had no idea that I had reserved a truck when I requested a second dolly he had to call for help. It took about 20 minutes to get all the paperwork taken care of and get the truck.

Cynthia Storck 
Rating:
5.0

Wonderful people with whom to rent a truck from.??????????.

GARY FRANK 
Rating:
5.0

Thank you for making our moving a great experience.

KEVIN WANG 
Rating:
4.0

Customer did not leave a comment.

JOSEPH RAZO 
Rating:
3.0

Key drop only but met my needs

MARNETTE CROSS 
No reviews have been submitted for this location.

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