They overcharged for items we never rented/used (doley, blankets, added insurance, etc) & after repeated calls never call back to resolve the issue. Finally had to call corporate to get the charges fixed but disappointing nonetheless it took this much effort. Recommend using another location if at all possible.Vanessa C.
Customer Reviews for Xpressions For Performing Arts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good service 👍JACQUELINE E.
Customer did not leave a comment.Humberto R.
customer service was great . It was easy and very accommodating to get the rental done and fast.jaun J.
Since it is in a shopping center, inform customers that are dropping off that you need to go to back of storefront.Paul P.
This place charged my card $157 extra to my $153 i already paid for a fuel charge. When i called to ask for the picture, IT WAS FULL LIKE I HAD RETURNED IT AS SO WHY WOULD THEY CHARGE MY CARD THAT!!! I still have yet to hear from the manager. My experience was completely unacceptable!!!! I need my refund ASAP!!!Dominique A.
I used the 10' truck for two hours and only went 20mi. no Insurance,pad, dollys or other extras. was charged $23.48 which was correct then saw that Uhaul charged a second invoice for another $113.94. I kept calling Uhaul to rectify the situation only to have them put me on hold for 20 min. and never come back to the phone. They did this three times. No resolution! Had to have my bank issue a dispute. I will never use Uhaul again.Catia M.
This was an absolute nightmare returning this truck.Harry F.
Horrible. First they couldn't find the van I dropped off a d put the key in drop off box in the back, then they charged me 170 for not dropping it off on time and extra milage.Marcin S.
This establishment shouldn't be a Uhaul dealer. 1. They were not open at 9am as it states on the Uhaul confirmation 2. Arrived at the location at 9:45 am. Waited until 10am (our reservation time) called the establishment 3 times. They were closed. We didn't leave until 10:30 am. 3. Horrible customer service. They weren't aware of our reservation. 4. This dealer gives Uhaul a bad name and you should reconsider the partnership 5. The dolly we had in our reservation was not there. Uhaul said I need to call them back for a refund. Called twice. No answer. The owner told me to text them versus call which I did, no answer. Not a great way to start an already hectic move.Jazz S.
The steering was terrible the ride was rough And I had to put air in one of the back tiresReed L.
This location is not up to U-Haul standards. I really think this location needs to be investigated. I need for a manager to give me a call.Tiesha M.
Reported bald tire when trailer was returned. There was no one on site to speak with so i sent pictures to phone number to let them nkow the tire needs to be replaced.vincent M.