Customer Reviews for Xpress Food Mart
(U-Haul Neighborhood Dealer)

390 reviews

571 N Line St   Columbia City, IN 46725

(260) 244-0256

Office Hours

  • Mon-Sun: 10 am–5 pm

Services at this Location:

Contact Us

(260) 244-0256

571 N Line St
Columbia City, IN 46725

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Jesse J 
Rating:
3.0

Customer did not leave a comment.

richard y 
Rating:
5.0

the experience was above and beyond. we will recommend using the location.

RICHARD K 
Rating:
1.0

They lied and told me to drop the keys off in a drop box so they could charge me an extra day and a late fee. The worker did not tell me that I could return the truck myself in the app. I was charged 150$+ for a 4 hour truck rental and 40 miles.

Alec R 
Rating:
1.0

They charged me for two days even though I only rented it for 4 hours returned it less than 3 hours later. The girl at the counter said she didn’t know how to process a return and to do it in the app. Tried to do it in the app and it was not responding. Called the next morning the guy told me call back in two hours it wasn’t a good time to talk very rude man. Messaged U-Haul they said they had a problem with the whole system and couldn’t help me. The local shop made up a fake time of return of 5:00am when I returned the truck at 6:54 pm the night before. Had to contact a lawyer.

John C 
Rating:
5.0

Customer did not leave a comment.

ellen s 
Rating:
5.0

Customer did not leave a comment.

CHUCK O 
Rating:
5.0

Customer did not leave a comment.

eric h 
Rating:
5.0

Customer did not leave a comment.

angelica s 
Rating:
1.0

They were rude. Did not say a word to me. I believe I was bothering them by returning the vehicle. I will avoid this location. Too bad it's by my new home.

James M 
Rating:
5.0

This is my second time using this location and I’m very happy with the service and variety of the equipment. Very helpful and fast process of rental paperwork 20 minutes start to finish very happy would recommend this location to others

Larry B 
Rating:
2.0

Only one employee to run the gas station and uhaul. Alot of waiting around. The truck we needed was parked behind a truck and trailer. He handed us the keys to move the truck. Then waited for ever for him to get a hand trailer to move the car trailer out of the way. This was supposed to be a 8am pickup but it wasn't sent up on the app so I had to wait until they opened at 10. Didn't leave until almost 10:45am or so. Then the mileage from Columbia City to Warsaw is wrong. Still now fixed. He told us if we go over the miles it was 0.17 cents if we used a card and 0.25 cents if we used cash. That was wrong it was $1.00. How can someone that rents uhauls have so much wrong info. It was more of a headache to deal with. I wouldn't recommend

Amanda B 
Rating:
5.0

The guy the helped me was very competent and professional!

James N 
Rating:
5.0

Easy access.

Vernon C 
Rating:
5.0

I tried to check out the truck online..failure! Not techy enough! A gentleman there helped me pick up and drop off the truck. My only concern is that it appears I ordered furniture mats and a dolly when making reservation online. I didn't realize I had. I did not receive them. But apparently I paid for the use. I'm not technical in the least.

Jeffrey K 
Rating:
3.0

The app was not working for me to pick up after hours so I had to wait until the next day making my move a day behind

Harmonie P 
Rating:
5.0

Customer did not leave a comment.

doug d 
Rating:
1.0

Make sure there are employees there to run the U-Haul they are never there when they say there going to be

Alice T 
Rating:
5.0

It seems like the U-Haul software could work better and that would make the transaction a bit quicker.

mark b 
Rating:
5.0

Customer did not leave a comment.

Katina H 
Rating:
5.0

Customer did not leave a comment.

KATINA H 
Rating:
3.0

Customer did not leave a comment.

Richard K 
Rating:
3.0

Customer did not leave a comment.

MATTHEW B 
Rating:
1.0

It was not swept out

DANE D 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
3.0

The truck had half a tank of gas. It was supposed to be full.

jeffrey b 
Rating:
3.0

Customer did not leave a comment.

Chris S 
Rating:
2.0

Check in was difficult and ended up having to call customer support because of a problem with my pick up location. Support was awesome!! Got everything sorted out quickly! Drop off was fair, big communication / language barrier. Thank You U-Haul, the truck was clean and well maintained. Will rent again!!

mike s 
Rating:
1.0

Tried renting through the app but wouldn't let me "check in". So I had to go inside and that took longer than expected. I was planning on paying $78.00 like it said on the app, NOPE, paid $101 ad some change. Then when I went to return it because I only needed it for a few hours, I was charged another $8.13. I asked him why and he told me it's their fee. I had to shut my card off because I'm afraid they are going to keep charging me like another company is when I'm not even using their service.

Shyla Y 
Rating:
1.0

We had purchased boxes and were told the U-Haul would buy them back. This location will only pay you a flat amount per box. When I added up what we paid for the unused boxes and what the would pay me it was about a $50 difference. We are going to call a different location to see what their pricing is a used new boxes. I call 1-800 U-Haul and was told each location sets their prices on buying back boxes. This wasn't mentioned when we bought them ask about the buyback. We were told that the location we were dropping off at had no assistance to unhook the dolly. That was not a problem. There had been slushy snow that had frozen on there lot. It did not appear that there had been anything done to clean the lot or even put done any salt or sand. It was very slick and the frozen ice was very uneven. I nearly fell several times taking the blankets and 2 wheel cart into the location building.

Scott D 
Rating:
2.0

Took way too long to pick up a trailer that was pre rented. Clerk seemed to not know what was going on and kept running off to check out other people as this was also a gas station and only one person working. 30+ minutes to pick up trailer and no help hooking it up.

Greg W 
Rating:
5.0

Customer did not leave a comment.

jeremy b 
Rating:
3.0

didnt know who to see and no checkin

Michael M 
Rating:
4.0

would have been nice to have someone to attach the trailer

Emily R 
Rating:
5.0

The gentleman helped us undo the ratchet straps on the auto-transport. We were having issues with it. He went above and beyond.

Tracie S 
Rating:
4.0

I wish that all the trailers use barn doors. The roller door are sticking more than not and difficult to use.

Todd C 
Rating:
2.0

Person in charge of uhaul checkout left food on the desk and generally did not know what they were doing

Andrew S 
Rating:
3.0

Customer did not leave a comment.

Pamela T 
Rating:
3.0

Trailer worked well! Tires low on pressure when picked up. Tire straps are about due for replacement from uv exposure. One tail light out. Other than that worked perfectly and got job done flawlessly! Thank you for your service's

Brian I 
Rating:
1.0

The employee was rude when trailer was picked up in the Columbia City (CC) XPress Food Mart 2 located. He barely acknowledged that someone even came through the door. I also ordered 12 packing pads to rent and paid for them but they were never provided and my fiancee forgot to ask for them. I was still charged for the pad rental and am now left with dealing with getting a reimbursement for renting them, plus making sure I am not charged at the drop off location in Wayland since they were not in the trailer at drop off. Each pad is $6 a piece to replace x 12 = $72. I called the CC location 3x and no answer. Left a VM; no return call. Also, the employees at the U-Haul location in Wayland are also a bit ... unfriendly. They are helpful but in my experience of doing business there for 13+ years -- not super friendly. The two owners (mom and son) are a bit unapprocachable and have many rude comments to customers. They just are not friendly individuals. A few of my friends have said the same thing so it is not my imagination. Maybe a bit if a "superior" attitude.

Marty S 
Rating:
1.0

My pick up time for my rental was 4:45. I arrived earlier than my scheduled time so the vehicle inspection could be preformed. It was an hour later before I was able to leave with my rental due to it not being there for pick up. Not only that but the guy that assisted me was rude. He kept telling me I needed another form of payment because he couldn't run the card I placed on file for this reservation. I needed to use the restroom which he stated was closed which I later found out from the employee running the register that this was not true that they just didn't like people using their restroom. This is a public gas station pick up station!

CODY H 
Rating:
1.0

I unhooked trailer where I was instructed and asked for receipt. Was told receipt was emailed to me. After a while I asked for a receipt again. Said he would print me one then said he could not. Asked him to email again. Did not receive. Said to come back sometime and maybe he could get a receipt. Told him to call uhaul to get me a receipt. He said he would not do it, so I called Uhaul direct . She promptly sent me a receipt and was courteous. Local dealer did represent uhaul very poorly and would not recommend to anyone.

Daryl R 
Rating:
3.0

Customer did not leave a comment.

Jeanne W 
Rating:
5.0

Customer did not leave a comment.

Stuart C 
Rating:
5.0

Customer did not leave a comment.

Corey W 
Rating:
1.0

Customer did not leave a comment.

Kyle M 
Rating:
1.0

I went to pick up a 6x12 trailer. I was right in the middle of the rental process and the clerk decided to go help the 10 people needing cigarets and checked out. So i was there a half hour just to get it rented There was nobody there to help hook it up and the trailer number was not even on the lot. I also rented a utility dolly when I got it to where I was going I realized they had strapped 2 dollies together. When I took it back they charged me for the second dolly because of their laziness. Never ever would I rent something there again I'd drive to Ft Wayne first

Eve M 
Rating:
4.0

Easy location for pick up and drop off. Efficient check out and check in process.

Lori M 
Rating:
2.0

The attendant did not help with the return. Just pointed to where to put the trailer. Did not communicate the return process! I can’t imagine trying to pick up a trailer from there! He was the only one there & didn’t want to come out & leave the convenience store unattended!

steve b 
Rating:
4.0

Customer did not leave a comment.

travis b 
Rating:
5.0

Customer did not leave a comment.

bruce l 
Rating:
4.0

Customer did not leave a comment.

luis t 
Rating:
4.0

I make 2 trips to rent the truck in person but the person wasn’t available, so I decided to do it online. The truck was clean and in great condition.

Anna W 
Rating:
1.0

Store Clerk would not check our return in at first because he said he was too busy. Promised it would he checked in when he had the chance. Not cool because it would have been checked in late. Had to argue with him to do his job and check the truck in on time.

Jason P 
Rating:
3.0

Customer did not leave a comment.

Thad S 
Rating:
5.0

The pickup and drop off was easy. The trailer was easy to use. The brochure provided was very helpful in the. Safe use of the trailer.

James H 
Rating:
4.0

Staff is friendly and efficient. Would use them again.

lary k 
Rating:
4.0

Customer did not leave a comment.

John P 
Rating:
2.0

The guy I returned the truck to was lazy, hard to understand, seemed like I was annoying him, had no customer service experience, and was generally a dud. IF I rent from UHaul again, I will only deal with Corporate stores, not foreign owned, gas station type UHaul dealers.

John W 
Rating:
5.0

Good experience

lary k 
Rating:
5.0

Customer did not leave a comment.

Andy C 
Rating:
3.0

Customer did not leave a comment.

James H 
Rating:
1.0

The guy was rude and kept trying to push a bigger trailer and longer time when we told him exactly what we needed. Also tried to tell us we needed something different than what we knew we needed I will not be going back there and I will not tell anybody I know to go there

nathaniel b 
Rating:
3.0

Customer did not leave a comment.

Abbey P 
Rating:
4.0

Customer did not leave a comment.

zarada b 
Rating:
5.0

I love the ease of being able to rent a U-Haul in short notice to pick up something I can’t fit into a car. It’s nice to have this option locally. This location has been nice to have in town and everything has worked and truck was clean and well maintained. Thank you.

Ethan M 
Rating:
1.0

On website says open until 6 p.m. but cashier told me nope they stop at 3 P.M. so guess you have some at a gas station just to do uhaul and they leave early Sundays

Jonathan G 
Rating:
3.0

Change the brakes on the trucks more often and clean the inside the cab after every use. It was gross and sticky and had trash in it from previous users.

CHELSIE S 
Rating:
5.0

You are doing a good job.

lyle b 
Rating:
5.0

What you see is what you get at this location. No fake pleasantries. Get in, get it done, and get going. Also, all self serve outside.

Kenneth S 
Rating:
2.0

Yes, I would recommend this place to someone if it was the closest location. I would just tell them to be prepared to do everything without assistance if it’s cold. The employee wouldn’t leave the building and were slightly rude.

Joe A 
Rating:
5.0

Customer did not leave a comment.

Ron M 
Rating:
3.0

Do your job

TANYA K 
Rating:
4.0

I am very happy with my recent rental and plan to use it again in the near future as well as afew helpers.

MARY H 
Rating:
5.0

Customer did not leave a comment.

REGINA K 
Rating:
1.0

I rented this trailer for 45 bucksish. 12x6 enclosed for 24 hours, dig? Dude never told me that there was an ongoing issue with the wiring harness or whatever but sure enough the unit's passenger side lighting system wasnt working, leaving me with no right turn signal or break light and unable to use the trailer for the majority of my 24 hour period and i called the District Manager to try to get a working trailer or at least a portion of my money back yet. Lucky i didn't get a ticket pulling thier janky trailer.

Thaddeus W 
Rating:
3.0

The employee forgot to give me my 2 packing blankets.

Bobbie S 
Rating:
3.0

Customer did not leave a comment.

Vicky A 
Rating:
5.0

Customer did not leave a comment.

Todd G 
Rating:
2.0

The kid that was working had a hard time understanding what I was trying to say.

Tera N 
Rating:
3.0

Had to the neighboring town 30+mins to find the next available truck.

Jesse H 
Rating:
3.0

Uhaul was dirty and there is a panel in the back that is giving out and is a hazard. Luckily nobody got injured but there will be injuries from this panel likely in the future. Customer service was poor after the first Uhaul I reserved was not available and $50 credit was not applied

Kiefer B 
Rating:
3.0

Customer did not leave a comment.

Bridget D 
Rating:
3.0

Customer did not leave a comment.

RACHEL S 
Rating:
5.0

Great customer service. Thank you

William C 
Rating:
3.0

Workers were pretty rude and had earbuds in while trying to talk to them. Often ignored us, closed the truck door on me and cut me off. Wouldn’t go again for service.

kristian s 
Rating:
4.0

Customer did not leave a comment.

kathy b 
Rating:
2.0

The person responsible for rental was not there and I had to wait 15-20 minutes for him to return "from the bank". His demeanor was as if I were intruding on something else to get the rental. I had to buy an adaptor for my lights hook-up which they had in the convenience store. He grabbed it off the shelf, I paid another person at the register. Then he ripped it out of the box and threw the box away. IDK... I've never purchased something and had someone act that way.

Rachel K 
Rating:
5.0

The Customer service is need to be more services.

andrea o 
Rating:
5.0

Customer did not leave a comment.

KEVIN R 
Rating:
1.0

Don't charge extra charges after agreed amount. Was scammed into paying double almost and extra charges were not approved but taken out of my account. Very unethical.

cory w 
Rating:
3.0

Customer did not leave a comment.

joy b 
Rating:
4.0

Customer did not leave a comment.

Scott W 
Rating:
2.0

Customer did not leave a comment.

Matt Y 
Rating:
5.0

The customer experience any time you have to use U-Haul is clunky at best and closer to shady at worst. I understand that you are renting depreciable assets to people who can prove they have a license, a pulse, and a valid credit card, but it can come across like you believe all of your customers are criminals. There are proper channels for dealing with criminals and it isn't your pickup and return process. The number of warning labels on the inside and outside of your trucks prove that for every mistake, there is a syicker The local dealers do their best to navigate this process but they don't always have clear instructions to give to the common peasants who rent your equipment. As one of these common peasants, I understand that the dealer may have 5 other businesses in the same building so my expectations are low. I do my best not to judge the dealer for getting in league with a giant of industry but money is money, I get it.

Tim W 
Rating:
4.0

No furniture covers offered an no dolly cart

daine k 
Rating:
4.0

Customer did not leave a comment.

Joseph H 
Rating:
5.0

Customer did not leave a comment.

DAVID D 
Rating:
3.0

Customer did not leave a comment.

Dwey W 
Rating:
4.0

Customer did not leave a comment.

Daisha K 
No reviews have been submitted for this location.

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