Customer Reviews for Xpress Auto Repair
(U-Haul Neighborhood Dealer)

18 reviews

760 Mahoning Ave   Youngstown, OH 44502

(330) 423-1439

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(330) 423-1439

760 Mahoning Ave
Youngstown, OH 44502

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Just keep doing what you are doing.

Joe Terlecky 
Rating:
4.0

Customer did not leave a comment.

Roger Estep 
Rating:
3.0

Customer did not leave a comment.

john dice 
Rating:
3.0

I received very good customer service, but the cargo trailer was an older model and the door was somewhat rusted, a little hard to open and close, I have rented newer ones that I could connect and disconnect myself

Evelyn Elaine Hicks 
Rating:
3.0

Customer did not leave a comment.

Franklin Chandler 
Rating:
1.0

It took too long to try to figure out what to do. And the bill was over $200. We only had it for a couple hours. They’re not reimbursing me my money back I do not like that I will never use this again and I will tell my friends.

Mikaela Crumlich 
Rating:
3.0

What I didn't expect was I wanted to pay cash for my rental and it was going to be 60 dollars more than it would of been if using credit card. I think that is a little ridiculous. The representative at the pickup location told me that's uhaul that set this policy in place.

David Ammerman 
Rating:
5.0

Customer did not leave a comment.

kurt dever 
Rating:
5.0

Customer did not leave a comment.

SHARAR DAVIS 
Rating:
1.0

When I arrived. There were 3 young men sitting in the Garage. I asked them who did I need to check the truck in with. They said they would get the person. I waited at least 15 minutes. I could see the guys and they could see me. I called to see them but no one said anything. So I checked my email to see if I could check back in with 24/7. I then called uhaul where they connected me to a supervisor. A guy that did not have any work clothes or company uniform on (jeans and t shirt) did not appear to be a worker appeared to be visiting came out after I asked him a him if someone could help me ( my 2nd request) he went to find someone came back and said. You got the key? I said yes, he said you can give it to me. I asked for a receipt or a way to check and confirm that it was brought back appropriate. He said that your okay just go. When I requested again someone finally came out and said my fee for a nine mile travel and low gas fuel was 152.00. I then spoke with the supervisor who was also on the line and she fixed the situation. The guy seemed nice enough when he finally came out. I had seen him the entire time. The truck was clean but had a bad smell. I hate submit a bad report but hope this will serve as a learning tool or guide for at least decent customer service.

Juanita Bass-Thompson 
Rating:
1.0

The locations did not open until 9am but accepted my pick up time at 8am. This caused me to pay more for movers as they were scheduled at 830 to begin, but lost an hour due to not being able to pick up vehicle and trailer. Once open, the gentlemen doing the order did not check ID to ensure I was who I said I was just asked for my name. He took the key from the hanger and walked outside to check I guess the Mileage. He came back in and handed me the key and didn’t say anything. His demeanor was that of a racist and look at me with disgust the entire time. I stood there with the key waiting for next steps and a contract and he still said nothing. Finally, I asked him is this it and he responded shortly with a yes. He and I never walked around the truck to check for damages or explain anything. I walked outside to collect the truck and the trailer. The trailer was blocked by a broke down vehicle. It took him nearly thirty minutes to crank the car and move it out of the way. Not before he kept pressing the gas of the car and blowing exhaust fumes in our face. Once the car was moved, my help and I, struggled to connect the trailer. At no point did the guy offer to help connect the trailer, and we spent about her thirty minutes trying to connect. At this point, I contacted customer service and explained the situation and wanted to know if the reservation could be moved to another location. I was left on hold and no one every picked up. I took the truck and what appeared to be correct way to hook up the trailer and headed to the destination. This location should be removed from uhaul as it is a horrible representation of the company. The truck struggled the entire trip as it continue to get stuck in second gear a d had no pickup power. The trailer which was secured continued to jolt the truck on every bump in the road for an eleven hour drive going 55 MPH. Worst experience ever!!!!

Joshua Batchelor 
Rating:
1.0

Customer did not leave a comment.

Stephen Salcedo 
Rating:
2.0

Customer did not leave a comment.

angela williams 
Rating:
3.0

No one was there and finding a place to leave the truck was diddicult.

Theodore Greeby 
Rating:
2.0

Have a waiting room. I was standing out in the snow for hours waiting for my ride how with no where to sit down away from the freezing cold.

damien redden 
Rating:
3.0

Customer did not leave a comment.

automeize mitchell 
Rating:
2.0

Parking lot was too small. There was no available parking space for the truck.

Rachel Strine 
Rating:
1.0

Did not give me the furniture blankets. Said he didn’t have them then charged me for them anyway. I don’t want to be charged for missing blankets.

garrison varketta 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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