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Lorena McDaniel
Customer Reviews for Wylie East Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was promised a 25 mile credit for picking up the truck away from my location and didn’t get it and was charged for 23 miles over.
Lamarcus WhiteKeep this location exactly as it is.
DANIEL DEMEYERGreat staff!!! Helpful and clean!! Highly recommend!!
Ronald Downing | Overall ExperienceThe staff here was amazing and went above and beyond!
Briana LindsleyThe entire process was awesome! I would recommend this location to anyone and Miss Sharon is an awesome person I wish there other people with her personality. That you so much for all you do!
Vincent WilliamsBetter up keep of the truck would be amazing. I have rented from U-Haul for many years and this was the worse experience I have ever had. The brakes were almost nonexistent. The inside of the cab door was falling off and had been repaired with some foam that had given up on holding. The door to the back kept getting suck because the wheel was off the track. I will not be using this location anymore.
ALISON MCCLENDONThere was broken glass on the ramp and my son cut his hand and foot on. And I tried to opt out of the 15 dollar whatever insurance safe whatever and could not!! I didn’t need it I was able to opt out in past So no not very happy not satisfied
Rita WhitePleasurable experience. Quick in and out.
robert mitchellWe returned after hours, the facilities looked clean
Noel ReyedN/A
Jessie Hendersoneverything went good - app gave us some problems but other than that easy
Carl EstesVery good, professional and friendly Mrs. Sharon.
Robert SENDANYOYEThe lady at Wylie East Self storage was very friendly and had a great attitude. She made the process easy and simple.
George PerazaYour agents were wonderful, very professional and extremely helpful! When in Texas m, I will be using this same location!! A great experience!!
Lupe StokesEverything that I asked for was there for me.. And the agent was very helpful and polite.
DAVID JOHNSONMs Sharon was awesome and very professional I will refer Wylie East to all my friends
Lindsay WilliamsGreat experience- would rent storage again if needed.
Philip Lemons | Overall ExperienceVery friendly and helpful
Aaron HuffmanClean equipment and great service.
Michael FarmerThe online system was a complete mess. Creating an account after reserving a truck was not good. The reservation could not be found on my end I had to call customer service several times. The gentleman was the only highlight of this whole ordeal. I was extremely dissatisfied with the online process. I much rather find an actual location and speak to a person. Truck was good. Customer service was a huge help
Jose AlcendraLoved the lady in the office, so sweet and personable!
JENNIFER CLEVELANDGreat experience!!!
Gary Chapman | Overall ExperienceVery friendly and a great experience.
Shannon OgerlyVery very helpful nice people
Richard ShafferJust loved the staff
JOHN GUTHRIE | Overall ExperienceThe website did not work for me. It took me nearly two hours to finalize the truck rental. Long waited time drop calls the experience was not good at all.
SANDRA WAGNERgood choice Great 3 mo special @ $50/month for 12x20 with AC.
Gregory Bantel | Overall ExperienceVery nice place nice lady and very very affordable units. Wylie Storage gets ⭐️ ⭐️⭐️⭐️⭐️ Form me thank you for all the help.
Jesssica Cordova | Overall ExperienceJust have a sign pointing to where the Uhaul place is, I was walking into the propane office.
LaShuntra ThompsonVery friendly and helpful. Wonderful experience
Vicki MilnerYou can make sure your next customer talks to Sharon! That will make their experience absolutely wonderful!
Tommy MackKeep supporting the community
James Adams | Overall ExperienceThis is the best place. Everything good that you can think of I can’t list them all. It have so long that I really take the time to submit a review because thuu it s place deserve it. The best place.
Sang DuongTruck would not start -battery was dead. I had to call UHaul roadside assistance to jump battery because location is not open on weekends.
Lynda ClarkKeep doing what you’re doing. Seem less transition. Sharon did an awesome job. Sometimes during closings thing get pushed to a different time or day. Sharon was able to help with our pickup time.
Eddie ThomasGreat team
Miguel UrbinaEverything okay ftom my perspective.
Dedan Kimothogreat staff and very convenient
Sean Swayze | Overall ExperienceOutdoor camper parking. Moved for covered parking.
Dina Wolff | Overall ExperienceNA
Beniyam GebruThank You!!! For making moving easy
Markenous MatthewsPeople are awesome, so friendly and helpful! I was even asked if I needed help loading my trailer!
Kim Simpson | Overall ExperienceEverything was great
Aaron MorrowThe facility and the staff are absolutely amazing and would recommend to everyone. Thank you I will be back.
Rob Max | Overall ExperienceGreat service
Karl CampbellFast and easy
Andrew JonesExcellent self storage facilities
Lila Burnett | Overall ExperienceVery friendly and understanding staff!
Mark Cheesbro | Overall ExperienceAbsolutely best Uhaul experience. From the minute I walked in the door it was all smiles from the staff. It was a seamless process to pick up and return. I highly recommend this location!
Tyler McDanielThe employee’s were extremely friendly and very helpful!!
ROBERT HAIDACZUKThis was so swift and efficient I could hardly believe it! The woman helping us was wonderful! Thank you very much!! Thanks!! Anne
Anne HallI paid over $70 for a Uhaul when the advertised price was $19.95. The website didn’t want to work, so I downloaded the ap. That didn’t want to work at first either. Renting a uhaul is supposed to be easy and inexpensive. It was anything but easy and inexpensive. Checking it out was a nightmare bc the website and the app didn’t want to work. Funny how checking it back in was less of a hassle than anything else. Uhaul needs to get it together. It’s Uhaul as a company not the place we rented it.
Joseph HardestyI would highly recommend Wylie East self storage, great staff, very easy to work with only leaving because I have a new shop buy I will definitely keep getting my uhaul rentals there as needed. Thank you all again
Jennifer Murphy | Overall ExperienceI tried to only rent one dozen blankets. For some reason we were charged for four dozen blankets. We didn’t use any blankets. We would very much appreciate being reimbursed for the cost of the blanket rental.
Trent RickmanI was charged for an extra day & was never told that they would. I think they're ripping people off!
Sue Ella LEWISDrop off location small. Dropped off trailer in easiest location possible.
CHRISTOPHER JOSE AGUIRREThe people were so friendly and they did not belittle me into buying insurance like the other Uhaul place I went to.
JOHNNY LARANo improvement needed. Excellent experience.
SUSAN BERTOLINIEasy and quick service Friendly staff
CHRISTIE STONEFast and friendly.
Martin NelsenThis was the best experience I've ever had renting a Uhaul! She was very kind and helpful and they made the experience seemless and easy!
Amanda FrenchExcellent, very helpful at a time when needed most.
Mike Clampitt | Overall ExperienceI've rented many storage units over the years. This one is the best I've come across.
Devin Pauly | Overall ExperienceMike was awesome there. Very nice and very helpful.
RENE LUCIOkeep on doing what you are doing
JAMES MAXWELLMike was always responsive and friendly. Great facility!!
Tina Guerrero | Overall ExperienceNothing. They were all wonderful
KELLE STORYThe staff was very helpful and friendly. I will definitely recommend them to anyone who needs a storage facility.
Vic Eggemeyer | Overall ExperienceThank you for allowing us to store our extra boxes this past year. Everything was well maintained.
Phil Norman | Overall ExperienceI will recommend this facility and will not hesitate to use them again.
Roger Lawson | Overall ExperienceEasy peasy.
CARTER LOUDIN | Overall ExperienceEmployees were very friendly and helpful. The owner actually helped me jump my car. Facility was convenient, well maintained, and had plenty of room to load and unload!
Larry Knutson | Overall ExperienceMike was great!
Kenneth Solis | Overall ExperienceMike is super. Best storage unit I’ve ever used. I would recommend this place to anyone.
Darryll Jones | Overall Experiencegood service
James Williams | ReservationLeighann was very helpful and great! Very smooth moving in!
Kimberly Johnson | ReservationThe staff is incredible and very friendly. I would highly recommend this facility to anyone!
Daryle Good | ReservationWe cancelled the storage we did not utilize
arul thomas | ReservationThey go above and beyond to help move you in and make sure all is well afterward.
Renee Routly | ReservationWhat a wonderful experience. Mike was the best, handling everything with a great personality! He gave me the extra mile and was a valuable service to my move!! Thanks Mike!!!!
Gerald Dyson | Reservation