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Customer Reviews for Wylie East Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I would suggest doing away with the "guess the mileage" scenario when a customer is picking up a U haul. Y'all are going to charge what you charge anywhere at time of drop off. Charge the truck/trailer rental fee to begin with and then at drop off , add the miles . I had a great experience with customer service at Wylie East Storage
JAMES BThey are Great at communication. Always friendly and professional
KERRI FThe driver's side door to the truck had difficulty staying closed. That felt a little unsafe.
Brittany MGreat condition and super easy process!
Edgar VI hate using the app. It's slow and ensures the truck is ready for the next renter. That should be done by a Uhaul employee not a customer. I should get a discount on the rental for the trouble.
Eric GExcellent service. Very friendly and professional.
DAVID PSharon made it easy with the reservation and having my vehicle prepared she was terrific
LINDA RSharon was super nice and helpful.
Paul N | Overall ExperienceVery friendly staff. Got me in and out quickly.
JOSEPH HIt seen like every other month the price went up. I would still be there is you didn't keep raising the price. I felt like inwas being taken advantage of.
Keith CReminders of all the processes when returning equipment would be helpful. Otherwise this location is great!
TERRY RNothing to change.
TONY Capp was difficult to use
Colin CNinguno
RAE WThe advertised rate online wasn’t the same as actual rate at the facility (higher).
MATTHEW HIt’s a tight area that could use more space for returns.
TORIONO GThere is nothing more to be said than this is a perfect place to store your belongings. I would use them again if the need arises
John K | Overall ExperienceThe entire self pickup process
Andrew PI have used many storage facilities and this is by far the best one I have ever used. The staff is friendly and informative. My million and one questions are always answered in a friendly manner. I highly recommend this facility!
Tina G | Overall ExperienceI sent my nephew to this location as well.
TINA GBest customer service experience at a U-Haul I've had. Thank you and keep up the good work
GREGORY COffice manager was such a pleasant person to work with. She was friendly and got us on our way quickly. We will rent from this location again and highly recommend to anyone looking for a Uhaul dealer.
Cathy FI was parked next to really old trailer. Real eyesore. It had nothing to do with me moving. I would ask to have it moved. Other that I never had a problem.
Bill L | Overall ExperienceI wasn’t sent any instructions on how to get truck in a Saturday while office was closed.
Susana SWe are more than satisfied with the time that we used Wylie East Storage. They are conveniently located and reasonably priced. We also stored our travel trailer at their facility for a time. They offer both inside, clean storage and outside RV storage. They took care of us both ways. We certainly will be back if we need a storage facility again. Than you WESS!!!!
Ken R | Overall ExperienceSuper nice southern lady working the desk. She made the process so easy even hooked the trailer on and all. Very happy with my U-Haul experience in Wylie TX.
Luke WStaff were extremely helpful and easy to deal with over the past 2 and 1/2 years.
Marilyn M | Overall ExperienceDropped off on Saturday. No attendant at office.
william PStaff was friendly and attentive
Devin P | Overall ExperienceBest customer experience
Bryan BThe lady who works at this Neighborhood Uhaul was outstanding and very helpful. I would highly recommend this location to anyone who needs any type of Uhaul equipment.
Wissam JVery helpful!
Lisa NPut the keys in the right lock box. Have someone on sight to cover the issues that arise. Learn how to run a fucking company and fix your damn trash ass app. I got shafted over and over during this rental and it was just awful. Just absolutely terrible. I will NEVER use a U-Haul again. I will tell everyone I know to not waste their fucking time. Y'all are pathetic. Charging me an arm and leg more than what it says. Hidden fees and bullshit is just a great recipe for y'all to suck. So great job.
Colton BVery friendly service
Emanuel JSignage needs to be better, no written address and no signage for key drop off place, have to search for it. Office was closed
Syed BThe odometer said I drove 16 miles, round trip was only 10 miles. I verified with the car that was fallowing me and a map app. Either U-Haul or the vendor is playing with the odometer which is illegal.
Bradley LFront office was amazing!!! would rent again!!! haven rented from here many, many times!!
Jessica UI was promised a 25 mile credit for picking up the truck away from my location and didn’t get it and was charged for 23 miles over.
Lamarcus WKeep this location exactly as it is.
DANIEL DGreat staff!!! Helpful and clean!! Highly recommend!!
Ronald D | Overall ExperienceThe staff here was amazing and went above and beyond!
Briana LThe entire process was awesome! I would recommend this location to anyone and Miss Sharon is an awesome person I wish there other people with her personality. That you so much for all you do!
Vincent WBetter up keep of the truck would be amazing. I have rented from U-Haul for many years and this was the worse experience I have ever had. The brakes were almost nonexistent. The inside of the cab door was falling off and had been repaired with some foam that had given up on holding. The door to the back kept getting suck because the wheel was off the track. I will not be using this location anymore.
ALISON MThere was broken glass on the ramp and my son cut his hand and foot on. And I tried to opt out of the 15 dollar whatever insurance safe whatever and could not!! I didn't need it I was able to opt out in past So no not very happy not satisfied
Rita WPleasurable experience. Quick in and out.
robert mWe returned after hours, the facilities looked clean
Noel RN/C
Jessie Heverything went good - app gave us some problems but other than that easy
Carl EVery good, professional and friendly Mrs. Sharon.
Robert SThe lady at Wylie East Self storage was very friendly and had a great attitude. She made the process easy and simple.
George PYour agents were wonderful, very professional and extremely helpful! When in Texas m, I will be using this same location!! A great experience!!
Lupe SEverything that I asked for was there for me.. And the agent was very helpful and polite.
DAVID JMs Sharon was awesome and very professional I will refer Wylie East to all my friends
Lindsay WGreat experience- would rent storage again if needed.
Philip L | Overall ExperienceVery friendly and helpful
Aaron HClean equipment and great service.
Michael FThe online system was a complete mess. Creating an account after reserving a truck was not good. The reservation could not be found on my end I had to call customer service several times. The gentleman was the only highlight of this whole ordeal. I was extremely dissatisfied with the online process. I much rather find an actual location and speak to a person. Truck was good. Customer service was a huge help
Jose ALoved the lady in the office, so sweet and personable!
JENNIFER CGreat experience!!!
Gary C | Overall ExperienceJust loved the staff
JOHN G | Overall Experiencegood choice Great 3 mo special @ $50/month for 12x20 with AC.
Gregory B | Overall ExperienceVery nice place nice lady and very very affordable units. Wylie Storage gets ⭐️ ⭐️⭐️⭐️⭐️ Form me thank you for all the help.
Jesssica C | Overall ExperienceKeep supporting the community
James A | Overall Experiencegreat staff and very convenient
Sean S | Overall ExperienceOutdoor camper parking. Moved for covered parking.
Dina W | Overall ExperiencePeople are awesome, so friendly and helpful! I was even asked if I needed help loading my trailer!
Kim S | Overall ExperienceThe facility and the staff are absolutely amazing and would recommend to everyone. Thank you I will be back.
Rob M | Overall ExperienceExcellent self storage facilities
Lila B | Overall ExperienceVery friendly and understanding staff!
Mark C | Overall ExperienceI would highly recommend Wylie East self storage, great staff, very easy to work with only leaving because I have a new shop buy I will definitely keep getting my uhaul rentals there as needed. Thank you all again
Jennifer M | Overall ExperienceExcellent, very helpful at a time when needed most.
Mike C | Overall ExperienceI've rented many storage units over the years. This one is the best I've come across.
Devin P | Overall ExperienceMike was always responsive and friendly. Great facility!!
Tina G | Overall ExperienceThe staff was very helpful and friendly. I will definitely recommend them to anyone who needs a storage facility.
Vic E | Overall ExperienceThank you for allowing us to store our extra boxes this past year. Everything was well maintained.
Phil N | Overall ExperienceI will recommend this facility and will not hesitate to use them again.
Roger L | Overall ExperienceEasy peasy.
CARTER L | Overall ExperienceEmployees were very friendly and helpful. The owner actually helped me jump my car. Facility was convenient, well maintained, and had plenty of room to load and unload!
Larry K | Overall ExperienceMike was great!
Kenneth S | Overall ExperienceMike is super. Best storage unit I've ever used. I would recommend this place to anyone.
Darryll J | Overall Experiencegood service
James W | ReservationLeighann was very helpful and great! Very smooth moving in!
Kimberly J | ReservationThe staff is incredible and very friendly. I would highly recommend this facility to anyone!
Daryle G | ReservationWe cancelled the storage we did not utilize
arul t | ReservationThey go above and beyond to help move you in and make sure all is well afterward.
Renee R | ReservationWhat a wonderful experience. Mike was the best, handling everything with a great personality! He gave me the extra mile and was a valuable service to my move!! Thanks Mike!!!!
Gerald D | Reservation