Customer Reviews for Wyckoff Wash LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Staff was helpful. No issues with van/rental.

Rating:

4.0

Better signage showing this is a UHaul facility.

Rating:

5.0

Everything was great. Thanks

Rating:

5.0

No complaints

Rating:

3.0

It took 2 days to check the truck in after repeated calls to the 800 number

Rating:

4.0

You should inform the renter how to deal with tolls... particularly in the Northeast where tolls are cashless. When picking up the vehicle I asked the agent how I should deal with tolls and she had no idea.

Rating:

2.0

Nobody from uhaul there at pick up or drop off. Gas attendant unwillingly had to assist.

Rating:

2.0

U-Haul personnel “left at 4, no one can help you.” Didn’t get an equipment check or a receipt. Overall, between the situation at drop-off and the reservation location being closed, not a good experience.

Rating:

5.0

dropped off after hours lots of space for drop off

Rating:

5.0

I clicked through the process and didnt catch the passcode leaving me scrambling as the inside employee's couldnt help. Finally I got the code and was able to get the van. Overall good experience but the passcode thing made it difficult and stressful

Rating:

1.0

Have an actual person available to help drop off and pick up. The key was not where the online pictures show you. There was no key drop box to return the key. U-haul should provide step by step directions if there is no person to check you in and out. I would not do a mobile and online transaction again. The actual can was great.

Rating:

5.0

This was a great experience. Very nice staff. The girl at the front was very helpful. Van was nice a clean. Would definitely recommend

Rating:

1.0

I was sent to this location and there were no keys in the lock box. The store was closed so no one was there to assist me in getting the keys. I had to call uhaul and they dispatched me to a new location over 20 miles away, which obviously added to my commute and the price of the rental. Definitely won’t use this location and even though I’ve used uhaul many times over the years I will probably look for a different option in the future.

Rating:

5.0

The staff are friendly and helpful, and make the rental process a joy. I cannot commend their service highly enough. However, for the second time I had reserved a Dolly and blankets for the move, and they were not provided nor in the van at the time of pickup, and I was billed for these items once again. This is an issue with the nature of on-line orders it seems, as these should have been in the van at the time of pickup, or the cost of them should have been removed from by bill.

Rating:

5.0

I ordered a furniture Dolly that showed available when placing order on line. It was not available when I arrived. But had no choice but to go through with rental at this location as I was working within a time frame. Van windshield was cracked which I did not see during my inspection until I left location. Turned out they already knew about it.

Rating:

5.0

The location was great, the staff was friendly and very helpful. The only two issues I had were that I had reserved some moving blankets and a dolly on the website, and they were not in the rented van when I picked it up. On contacting corporate, I was told that I would have to go to the nearest location, 20 miles round trip, to get the gear I had reserved, and then return it at the end of the day to the same location. The second issue was when I returned the van, the website told me that I needed to turn on my location sharing, and when I tried to do that, it suddenly exited without allowing me to take photos of the mileage, fuel tank, and condition. The staff at the location handled this for me the next day, and were a phenomenal help with both getting and returning the van. They are a pleasure to work with and I would refer this location to anyone who asked.

Rating:

5.0

Everything worked out very well!

Rating:

5.0

Can’t think of anything ;)

Rating:

5.0

Everything went well

Rating:

5.0

I parked the truck and handed the keys over to the cashier. That was it.

Rating:

3.0

uhaul rep wasn't there so the car wash guy said just take it??????? I was 2 hours early ??

Rating:

3.0

The van was dirty and there was a hand truck in the van that I didn't order. I had to remove it to use the van.

Rating:

5.0

Tough pickup and parking location due to you having to joint th car wash line with an 18ft trailer and a 180 hairpin turn to navigate. Asides from that, staff super friendly.

Rating:

2.0

It is clear that Uhaul plays a very minimal role in business at this site. There is no reasonable place to deliver a trailer (at best it requires driving and backing through a line of vehicles at the car wash. The staff were pleasant, but were unfamiliar with moving and connecting trailers( I did the disconnect completely on my own).

Rating:

5.0

The cashier is super helpful and professional

Rating:

3.0

It was a car wash. No U-haul signage. Drove by it several times until I noticed one U-haul truck (Mine) parked in the back. and there is no counter. I stood in the doorway of an office while doing paperwork. Person who check me in was very nice, but not a great location.

Rating:

3.0

The trucks windows had dog nose prints on it and there was dog hair on the center seat. They had it a whole day and I think it could have been cleaned.

Rating:

4.0

make sure there is a car trailer available to pick up there at all times. I made reservations online and it was a HORRIBLE experience scheduling online and with chat / phone agents only because there was no trailer available at this location. They have enough room for a truck, a van of each size, and a trailer so I dont understand why they never have a trailer available to pick up at that location. EVER. I dread the next time I have to rent a trailer from uhaul because it always makes me pick up in Paterson.

Rating:

4.0

I sent a note about the past un-cleanliness of the past vehicles I had rented. Someone must have read my note as the vehicle was cleaned and sanitized.

Rating:

5.0

the young lady who checked us in was super helpful. Her staff was also very helpful and accommodating - 5 STARS!

Rating:

3.0

The U-Haul app was not working when I got on site. There were other customers who also could not pick up their rentals. A U-Haul rep came on site to assist everyone.

Rating:

1.0

Very rude and refuse to have anything to do with UHAUL equipment. This Location shouldn't be affiliated with Uhaul very bad look!!! Will never use again

Rating:

3.0

I was sent a copy of the contract by my E-mail. I noticed before leaving the parking lot that the mileage on the contract and the mileage on the odometer were different. I went into the office to tell the customer service representative. She was very cooperative and came out to the vehicle. She agreed that they did not match. If I would have left and not check the mileage on odometer and the contract, it would have cost me an additional $43.56 plus tax. I believe that your customer service representative should instruct EVERY customer to verify that BOTH the odometer and the reported mileage on the contract match before leaving the parking lot. I also think that a written contract would be helpful in the verification process. Thank you in advance for your understanding.

Rating:

4.0

I don't know how much they charge me it was too much complication they said the truck was drop off at virginia while the truck was drop of new york

Rating:

4.0

Pleasantly surprised with the ease of renting, the courtesy of the staff and the speed of the return process, which included an immediate email of receipt. Appreciated the guidance to determine the right vehicle to rent. Vehicle clean. My only suggestion relates to confusion when pulling into and out this very very busy carwash. Felt like I was cutting in and out of lines of traffic and cars exiting the car wash.

Rating:

5.0

I was in the middle of a move, I apologize I have moved a few times this year do to different cirumcustances, I highly doubt. I will go check the storage faculty I am renting out, but I did bring with me an IMAC an apple desktop. I highly doubt it, but I might of left it in the front uhaul. I just got a flashback. I will check and call first thing in the morning. If you did happen to find a IMac Desktop that was wrapped in Bubble Wrap it belongs to David C. Thank you so much. Dave

Rating:

5.0

Great flexibility and communication, Thanks Dom.

Rating:

1.0

Put a sign outside the location so people can find the location?? Location was a car wash and u would think they could of washed the van before delivery to me the customer! SCARY 😂

Rating:

5.0

The process was smooth and the service was professional and accommodating. I wanted to rent the van last minute and although the system was down, I was linked with agent over the phone and completed the process in. Timely and professional manner.

Rating:

5.0

Very good experience and I will be needing to rent the U-Haul Van again in the next few days so I will definitely use this location again _ Wyckoff Wash was great!

Rating:

5.0

Nancy was great and really helpful. I felt that the additional $20 in taxes and fees was a bit much and wasn't aware until I returned the rental.

Rating:

5.0

Easy to pick up i was was very impressed with the vehicle and would definitely use again.

Rating:

1.0

I went to pick up my truck and the Uhaul rep was not even there. The car wash personnel was the one trying to help as much as they could. Even after i did the online check-in it still took about an hour to get my key.

Rating:

5.0

The young lady that assisted me was really special. She was kind and helped me throughout the process. She is an extremely valuable representative of your company. Thanks for a great experience.

Rating:

3.0

Location was supposed to be open at 8:30, we were supposed to pick up our van at 9am, no one showed up to the location to help us to 9:15am

Rating:

5.0

I was very pleased with agent handling my rental . She took time to assure the van was cleaned before I took possession and handled the transaction quickly and professionally. She explained what was happening throughout the entire transaction . This was a very smooth positive experience . Job well done .

Rating:

3.0

Did not have trolley

Rating:

5.0

Friendly staff. Great value

Rating:

3.0

Pick up location was much further away than the one I made a reservation for. I was told the small print explains that may happen, but it was a surprise to me.

Rating:

4.0

Uhaul - as a company - should work on their mobile pick up process - it was extremely slow and needs an efficiency improvement.

Rating:

3.0

The van seats were absolutely disgusting. They were covered in dog or cat hair and lint. I have pictures which I can send if you’re truly interested. Also the pickup required manual intervention and the manager Dominic had to get involved because the automated process of using your mobile phone didn’t work. The girl at the counter and Dominic were nice.

Rating:

2.0

I had looked over the van I had to use and it was a pretty new van , I had driven about a block from the rental station and pulled over to adjust the right side mirror to realize the reason I had trouble seeing out of it , the mirror was broken ! had to do the whole trip with a half of a mirror just had the wide angle half of it . Once I got to my destination saw that I had gotten a text to send back a condition repot of the van survey that was closed/timed out that there was only 5 minutes to respond! the girl in the office never mentioned any thin about having to respond to texts & emails !I DO NOT DO TEXT OR RESPOND TO E-MAILS WHEN DRIVING !!!!!! I've waiting to hear from U Haul blaming me for this broke mirror ! In witch I will have a big problem ! I have use the same u-haul place a few times before and never had any problems with even older trucks so let's what happens this week