El cliente no dejó un comentario.Ruben P.
Customer Reviews for Wren Napoleon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Everything went smooth as silk. Very happy customer!!Pamela M.
I was advised that I would have 35 miles included in my rental and was charge for the miles. The rental was dirty. The individual at the rental facility its self was courteous and kind.Aubrey S.
I picked up the trailer , it was extremely bumpy pulling it home . I loaded it . It was still extremely bumpy taking the load , about halfway there the bumpy ride stopped suddenly , when I got to the dropoff I inspected , the treads of the tier on the passenger side had peeled off , the tier was not flat but lost the treads . I callled for a repair , they did , they extended the rental a day and said they wouldn't charge me for the extra day and still charged me for the extra day anyways . Lousy .Veejay D.
The truck sounded like it was gonna break down and unsafe to drive the minute we drove out of parking lot we heard the noises it was making so we drove right back they told us to call roadside assistance.. I had checked I wanted. A Dolly and furniture pads they didn't have those I was told I wouldn't be charged for those but I was charged for the furniture pads .Brenda S.
Nikki is amazing. She is very kind, respectful,professional and courteous. Only if everyone was like Nikki it would be so awesome. The small trucks could use ramps and a tie down strap. Overall I am very satisfied and pleased. Makes me want to buy me a box truck. Thank you so much for all of your help.Michael B.
El cliente no dejó un comentario.matthew R.
El cliente no dejó un comentario.Anita R.
El cliente no dejó un comentario.Paul P.
El cliente no dejó un comentario.Thomas R.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.Kathleen B.
El cliente no dejó un comentario.Charles H.
El cliente no dejó un comentario.Wanda H.
The only thing that would make the experience better is if the gas tank was full when you picked up the vehicle. That way when you went to return your vehicle there would be no question as far as where to fill it to, you would just fill it up.Scott Z.
Wren Napoleon does a great job of helping customers with rental options! Their friendly staff are quick and helpful in telling what to expect and have all the tools you will need for a successful rental experience! We highly recommend Wren Napoleon for all your rental needs!Scott Z.
Yes I did choose to move after a snow storm but I had to unbury the truck that had been plowed in and I could not tell the condition of the truck because it was covered in snow.. and I have had to do less for the IRS to get something accomplished.. selfie.. front of license.. back of.. selfie with license.. multiple pics after that.. frozen lock box to get out of.. not one but two alternate contacts.. on and on.. I am only satisfied with my rental because it was pretty cheap for the size of the truck and the amount of time I had it.. besides that it's better to wait to rent when the place is open.. not as much to go through..Jessica F.
El cliente no dejó un comentario.MARVIN JAY C.
El cliente no dejó un comentario.CHRISTOPHER B.
El cliente no dejó un comentario.MERWOODOSWALD W.
El cliente no dejó un comentario.Jeffrey W.
El cliente no dejó un comentario.MARTIN S.
Very professional answered any questions that I had and helped me hook it up to the truck.Justin D.
El cliente no dejó un comentario.Kimberly F.
El cliente no dejó un comentario.Richard B.
very professional, very kind people to deal with, would use them again! in and out in a flash..Joseph C.
Great rental location. Will continue to use this location in the future.Alan D.
Bring mileage costs down some. Plus get your website straightened out. They had me picking up my unsullied almost 40 miles away when Wren Napoleon had one which was on 15 minutes away!Craig C.
El cliente no dejó un comentario.Chris A.
El cliente no dejó un comentario.Douglas R.
El cliente no dejó un comentario.Rod B.
At this location from the moment I walked in to the drop off all was excellent. People, equipment and service was amazing. Thank you so much.Lupe L.
El cliente no dejó un comentario.Cynthia C.
App is the worst thing ever. Would not allow me up upload pictures. Had to use the online source in order to check the truck in. This is unacceptable having an app that works this shitily!!!Justin Y.
El cliente no dejó un comentario.Marie D.
El cliente no dejó un comentario.Mary M.
El cliente no dejó un comentario.KEVIN P.
El cliente no dejó un comentario.BRYAN C.
El cliente no dejó un comentario.Jason K.
Make dollies and blankets available at more locations. We ordered them online and they were not available at pickup. This location is a carpet store and were nice enough to loan up one of theirs.Dana B.
Interior of cab was not clean. Did not get equipment i paid for. 24/7 was terrible to try and get questions answered. Reservations were terrible, i had to pay for 22 miles where it was picking up and dropping truck off. My move was in town.Jamie H.
El cliente no dejó un comentario.FREDERICK M.
El cliente no dejó un comentario.Robb C.
El cliente no dejó un comentario.SAMUEL W.
We rented a trailer from 1413 N. Scott St, Napoleon, OH, picked it up on Thursday, June 17, started to load it with the first item and the door opening hit the ground, the door came down on my daughters back, and we almost dropped the item we were loading. We looked at the connection to the hitch and it was never secured. The lights were connected, the chains were connected the actual screw to keep the hitch and trailer connected was just sitting on top, not screwed down at all.Patricia B.
El cliente no dejó un comentario.Fred M.
If you change the pick up location on the customer , the customer should be compensated for the added time. Mud on the floor inside the truck cab. Only 1/2 a tank of gas. Changed location added 1 hour just to pick-up the truck. Your customer service thinks that adding 30 miles to my rental is compensation when they are sending me 30 miles out my way to pu the truck. Uber cost money.John E.
Cab smelled, Stearing wheel crumpled in your hands. windshield wiper blades torn and did not work. Tires bald, Brakes barely stopped vehicle. Truck not aligned, would not stay on road. Vehicle not safe, should NOT be rented. Box dirty, ramp filthy just awful. Worst U-Haul rental of my life. Next time I will try Penske or RyderMICHAEL B.
Easy to work with Other rental equipment was dirty but operable.Benancio P.
El cliente no dejó un comentario.Matthew F.
Our only concern with this rental was that we had requested an appliance dolly when we made the rental but the location didn't have one when we arrived to pick up the truck.John H.
Great job!Alan D.
Good moving experience from uhaul in Napoleon, Ohio.Tom K.
Never got a final bill showing why I was charged an extra $22. And also the gas tank was not filled to halfway point like I was told.Trevor S.
El cliente no dejó un comentario.paul F.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.Jeff H.
El cliente no dejó un comentario.Delbert T.
El cliente no dejó un comentario.Adam B.
El cliente no dejó un comentario.Phillip A.
El cliente no dejó un comentario.Phillip A.
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.Susan W.
El cliente no dejó un comentario.Jennifer T.
El cliente no dejó un comentario.MICHELLE O.
El cliente no dejó un comentario.Dennis A.
El cliente no dejó un comentario.Robert T.
El cliente no dejó un comentario.gwen H.
El cliente no dejó un comentario.George H.
El cliente no dejó un comentario.Chad G.
El cliente no dejó un comentario.Mark S.
was told to pick up unit earlier than we had wanted and as a result had to return the unit later than the 48 hours and was charged an extra day because of it Also when we picked up unit, there were carpet scraps and staples we had to clean outRon P.
Easy to find location.C Joseph F.
I had to drive to Napoleon from defiance to pick up the truck so the girl told me she would give me 20 extra miles no charge which would give me 171 miles I was charged for the milesChrist V.
El cliente no dejó un comentario.David R.
Make it easier to remove roaming charges that were added by error. Since I rented for a one way but somehow was scheduled to drop off where I picked up the truck.Ana C.
El cliente no dejó un comentario.Billie Jo H.
One of the best U-Haul experiences I've ever had. The staff was super friendly and helpful and the truck was great as well.Jeremy H.
this place is small and easy and they seem to know their way around the equipment everything was fine we dropped it off put the key in the box took pictures of everything and leftEarl C.
El cliente no dejó un comentario.TROY H.
Drop off was after hoursKatura C.
El cliente no dejó un comentario.Thomas N.
These Ladies know the Uhaul business. Great helpDUANE F.
The Ladies are very helpful. They go out of their way to accommodate the customers.duane F.
El cliente no dejó un comentario.Grant T.
El cliente no dejó un comentario.LAUREL B.
keep up a good workTHU HUONG D.
Central location with nice staff.Warren H.
El cliente no dejó un comentario.Amanda R.
El cliente no dejó un comentario.Steve T.
El cliente no dejó un comentario.David F.
El cliente no dejó un comentario.Clarence H.
Wiring was all screwed up on the trailer. It took several hours for a technician to get it road worthyJan O.
El cliente no dejó un comentario.virginia N.
El cliente no dejó un comentario.kristina H.
I called and did not know if I would be able to get to store before it closed, but I did with only 10 minutes to spare. She was wonderful! We got it hooked up quickly, and even had a few laughs while we got the paperwork ready. I live in Defiance, but will make all my U-Haul rentals here from now on.WENDY G.
El cliente no dejó un comentario.paul B.
El cliente no dejó un comentario.Jan O.
El cliente no dejó un comentario.Jason M.