Customer Reviews for Worldwide Automobile Co LLC
(Distribuidor de U-Haul del vecindario)

470 comentarios

5085 Platt Springs Rd   Lexington, SC 29073

(803) 741-5071

Horarios de la ubicación

  • Lun. - dom.: 7 a. m. - 11:30 p. m.

Servicios en esta ubicación:

Contáctanos

(803) 741-5071

5085 Platt Springs Rd
Lexington, SC 29073

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 7 a. m. - 11:30 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The female staff person who assisted goes above and beyond her way to make sure the experience is simple and satisfactory. Management would do well to do everythng to retain her. She has cleaned up the office space to have it look much more professional. I would go the extra mile if necessary to use this location for pick up and drop off for all my future needs at truck or trailer rental. A+ in every way.

Stephen J. 
Clasificación:
4.0

Great experience and service! The site could use some concrete paving and building upgrades.

Wayne P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
2.0

This location is in an RV in the middle of a gravel parking lot. A building would have made it feel like a more secure location to do business. That said, the proprietors run an efficient business.

Scott N. 
Clasificación:
5.0

These are the best folks to deal with. Jennifer will take great care of you and they are very easy to work with

Randy H. 
Clasificación:
5.0

Great service and very friendly

Gavin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor L. 
Clasificación:
3.0

location is a camper on side of road. representative in the camper was extremely helpful.

mike B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob S. 
Clasificación:
4.0

I had Mrs Jenifer help me ,, nicest lady around

Joseph N. 
Clasificación:
4.0

The truck had not been swept before we picked it up

Colleen W. 
Clasificación:
5.0

Everything is good. Friendly environment.

Sonya H. 
Clasificación:
5.0

The lady we worked with was amazing and I would highly recommend this outlet to everyone

Christina P. 
Clasificación:
5.0

Ms. Jennifer is delightful, helpful, funny and a warm of fresh air. I was stressed during my move and not looking forward for it but she was so helpful that I was no longer stressed. I'm happy that I meet her.

MIGUEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian J. 
Clasificación:
5.0

My experience was totally satisfacory in all aspects.

curtis M. 
Clasificación:
5.0

Gerald and his staff were amazing and very helpful. We would recommend him definitely. . Thank you very much Mike and Linda Nova Scotia

Michael L. 
Clasificación:
5.0

The rep went above and beyond to accommodate us

Charlotte H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yoon S. 
Clasificación:
5.0

Everything was great.

Sonya H. 
Clasificación:
5.0

Kevin was a huge help to me. After I rented the wrong size truck, he did not hesitate to help me find a larger truck in record time and the price was phenomenal. I appreciate him so much. I will recommend him to everyone that asks me about renting from UHAUL. Thank you Kevin. You were a true life saver!!

Kay C. 
Clasificación:
5.0

Great service!!!!

Kelvin W. 
Clasificación:
1.0

I rented a U-Haul for one day and advised the lady who checked me out that I may need to extend it, but wasn't sure yet. She said if needed to please call at least one hour before my return time. I called more than an hour ahead and advised her I would need to keep it another day. An hour or so later, the owner called me and asked if I could have the truck back by 2pm. I advised him I didn't think that was going to be post but I would try. An hour later when I realized I reayneeded to keep the truck another day, I called the office back. The lady told me it was fine. Late that night when I turned my phone back on, I had several rude messages from the owner. It was too late to call back so I was going to call the next day. Before I woke up that next morning, again I had several messages from the owner and they were not very nice at all. I called him back to let him know I would need to extend the truck until 3pm and he started yelling at me stating I needed to bring the truck back immediately. I advised him there was no way I could do that as we had some issues and before I could let him know about the faulty door that wouldn't open, he started screaming if you don't bring the truck back now I'm going to report it stolen and then he hung up on me. I immediately went into panic mode causing me a panic attack as I already knew we spent several hours trying to open the back of the truck and it wasn't opening. When we picked up the truck the lady advised us the rolling door on the back was having problems opening and closing die to the rolling wheel that helped the door go up and down, but she thought it was fixed enough to rent us the truck. Unfortunately, we spent several hours trying to get the door open without breaking anything and that ended up putting us behind further than what we had planned which was why I requested the additional time on the 2nd day. Then add in the fact that I panicked thinking we were going to be in big trouble with the police because the owner states he was going to report it stolen. The panicked attack set us back even further as I didn't have my medication and had to stop to go to the emergency room due to my blood pressure that went through the roof. Later that evening evening, I called the office and left a message. I also decided to call the 800 number to let them know what was taking place and to ensure they showed me having the truck what was now going to be a third day. The lady I spoke to apologized for the unprofessional manner of the owner and made notes in my account indicating I was going to return the truck the next day and she had put in for me to have the truck for free due to the owner making unnecessary threats, the back door not working properly, and the health issue I ended up having due to all the nonsense. I returned the truck and later received a bill for an amount die that was unbelievable. I have been a loyal customer and have rented U-Haul trucks many times in the past and I've never had a problem except for the times I rented from worldwide. It was either he wasn't there when I went to pick up my reserved truck, or the truck I reserved wasn't available or my online reservation wasn't received, and even my phone reservation never showed up on one occasion. I've rented from other dealers and have never had a problem, but the owner at Worldwide automotive has always had an issue with every rental I've had through him. Ive rented a U-Haul at least 7 times in the last 18 months and I'm guessing that's more than the average customer. I don't feel the bill amount due I received is fair at all considering, I didn't even see the credit I was supposed to have from the 800 customer service person. Will you please review and revise this bill amount that you are expecting me to pay? Thank you in advance

Charles M. 
Clasificación:
1.0

Where to begin, first the reservation was moved and delayed causing me to miss the scheduled time with movers I paid handsomely for. The “facility” I rented from consisted of a broken down RV that could have been on an episode or hoarders. The uHAUL was also dirty and smelled like weed and cigarettes. I had no chance but to take it because I came from out of town to move. I've never felt this way before about uHAUL but I would appreciate a refund

Brandon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashleigh A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
5.0

Very efficient and courteous

JERMAIN R. 
Clasificación:
5.0

Staff extremely friendly and helpful. Could not have made the reservation, pick-up and drop-off any easier. Best experience I've had at any/all UHaul location I've used in the past (there have been many).Thank you!

Stephen J. 
Clasificación:
5.0

Jennifer is amazing and very helpful! Definitely an asset to the company!!

Leah S. 
Clasificación:
5.0

Grady people excellent service

CRISTIANO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

Very pleased and very helpful

Faith H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roderick K. 
Clasificación:
5.0

The staff was super nice! I definitely would use this location again!

Tamatha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ChelseyDeanna C. 
Clasificación:
1.0

The guy is too old. He charge me 101.97 on fuel full tank when we received the truck with 3/8 on fuel. The location looks sketchy. We wait going back and forward to the rv for a receipt and the person was giving us the run around. And they don't answer the phone. Their business actually is a camper or rV with a sell sign at the front. I'm so disappointment. I will like somebody to investigate this business.

Jareel B. 
Clasificación:
2.0

The gentleman that worked with us was very kind and helpful in making sure we had the vehicle that was being assigned to us., however, I was not expecting the business office to be an old , small trailer with limited space. He did wear his mask, however, that is not a safe environment for him either.. There is a need for another part - time person because when we were there others were patiently waiting and he was the only one there at assist us.

Paulette Watson W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrone S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly H. 
Clasificación:
1.0

The trailer(office) stunk and was unsanitary the vehicle was dirty and not clean and the price quoted to me was not the price that I was charged until the manager came and he told me the lady gave me the wrong price it was just a bad experience all together. It was my first and last time going there and I wouldn't subscribe anyone to go there.

Melvin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany P. 
Clasificación:
5.0

Keep being professional and business like, thank you very much.

Allen A. 
Clasificación:
4.0

the truck needed maintenance after all the pre-registration there was still a longer period of time for the u-haul person to enter data.

James William L. 
Clasificación:
3.0

Well, the office was a run down RV and we were told to stay in the car and they would come get us when it was our turn and service was very slow. This was after the location on Two Notch Rd gave our reservation away to the lady in front us. We were glad to finally actually get one from this address. Also the initial address on Augusta highway sent us to the one on Two Notch. So three different locations till we got one. What good was the initial reservation?

Carrol Wayne T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dafany J. 
Clasificación:
5.0

Mr Wrenn, was very helpful and easy to work with. He goes above and beyond to make it a good customer experience.

Matthew Blake S. 
Clasificación:
3.0

Unprofessional wnvironment

Daniel H. 
Clasificación:
5.0

Everything was done quick and professional and everyone was very friendly.

Sonya Lynett H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Victoria Marie R. 
Clasificación:
5.0

I was a little frustrated having to go to 2 different locations to pickup my order. But I can honestly say that Gerald Renn was one of the nicest most helpful persons that I ever met. He was a very humble down to earth guy. It was a pleasure dealing with him and I would definitely recommend his location to anyone.

Benford Oliver L. 
Clasificación:
2.0

Took us over an hour to pick up our equipment. I was offered a discount to pull a trailer and this location was not aware. Also office was not clean and very unorganized

Jeffrey L. 
Clasificación:
5.0

I have recently rented 2 car trailers over the past few weeks with this particular U-Haul location due to the manager Gerald. He is extremely polite and has great communication. Customer Satisfaction Foremost! Plus I enjoy talking with guy he is very interactive with customers. 5⭐

Joshua Shawn P. 
Clasificación:
5.0

The Uhaul representative was very courteous an helpful plus he had plenty of equipment to choose from. I do think Uhaul should consider a truck that large should have a Diesel engine in it for better fuel economy. I averaged only 6.5 mpg empty and loaded with less than 6 thousand pounds of cargo.

raymond Dale S. 
Clasificación:
1.0

Needs to clean!

Clint Nicholaus A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerrol Clinton D. 
Clasificación:
5.0

The person who runs the business is excellent and very helpful. I will strongly recommend him and the business he runs.

Donald Alfred W. 
Clasificación:
5.0

Nothing. The staff friendly and great in our needs. Help out in time needs during our moving process.

William Thomas H. 
Clasificación:
1.0

This location is a camper in the middle of an empty lot. Once I went inside of the camper it was very dirty and unkept. When I opened the truck it was partially full of someone else's household items that my son and I had to unload before I took it off the lot. This was a very poor experience overall.

Ryan George D. 
Clasificación:
4.0

The owner is an excellent dealer

Donald Alfred W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
1.0

I highly suggest looking into this dealer. I handed the truck over to him and then he later claimed it was stolen and tried to blame it on me. Further, I felt the "investigation" performed by the manager was inadequate. There is an abundance of evidence pointing at the Uhaul rep and all the manager said was "after doing further research I found that the auto transport was abandoned in someone's yard this leads me to believe that the truck and trailer was stolen off of {the dealer's} Lot." It seems the only thing paying for insurance did was allow the Uhaul rep to make off with a steal when I returned the truck/trailer. 0 Stars.

Richard J. 
Clasificación:
5.0

Very helpful and on time. Thank you

Daniel Allen B. 
Clasificación:
5.0

Great customer service! 2nd time using location… would not hesitate to go back!

Richard Scott R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quashone Jihi T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob Dillon S. 
Clasificación:
5.0

Great customer service!

Richard Scott R. 
Clasificación:
4.0

All went well. Good service

Elton M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia Kay H. 
Clasificación:
5.0

Great customer service! Location very easy to get in and out of.

Charles Franklin L. 
Clasificación:
3.0

Truck was not really clean. It also took a hr to get signed in and there was only one person in front of us. The guy was nice just moved very slowly. He needs someone to help him or come up with a better system. I have never waited that long. I have rented 4 this year with no issues. Took me 15 mins max to get checked in.

Daniel Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya S. 
Clasificación:
4.0

We were very unhappy with the system all together. Had a reservation and went to the original pick up place and couldn't get what we had reserved. Got the run around. Then was sent to this pickup spot and got good service. Was not happy with all the run around we were put through. Just not happy at all.

CharleWilliam F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard Frances H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mikayla Marie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa G. 
Clasificación:
2.0

There is a lot of inventory, but the office is an RV, and takes a lot of time to get out. One person at a time could be challenging in inclimate weather

Stephen Michael D. 
Clasificación:
3.0

When we received the vehicle it was parked on a slope and when we drove it off the location we found out that the gas was below 1/4 a tank so we had to spend extra to put additional fuel in from the start. The vehicle would not accelerate to speed of 55MPH unless you had the gas to the floor. Needs to have better maintenance on the truck

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUKE W C. 
Clasificación:
1.0

UHaul or the county/state needs to visit this location. It is ran out of a camper RV that should be condemned. Absolutely filthy “office” space and very uncomfortable. How it is allowed to operate in this manner is unreal. Go elsewhere, anywhere!

Brian F. 
Clasificación:
1.0

I received a truck with NO fuel and had to fill it up with fuel. Upon returning the U-Haul vehicle 14 hours early with MORE fuel than I had received it I was charged a fuel penalty. Absolutely HORRIBLE customer service and dishonest business practices.

Troy H. 
Clasificación:
1.0

I was promised a 10' truck and I had to take a 15' truck cost more gas . It was all about wanting to keep the 10' truck in Lexington so that he could run it out on our basis I don't know II just wasn't given what I was promised and I'm not happy about it

DALE M. 
Clasificación:
5.0

Pickup location had exactly what I needed and the staff were friendly and helpful, went out of their way to make sure we had what we needed.

William Charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfred Grant R. 
Clasificación:
5.0

Best service I have ever had from uhaul. He was very nice to talk to and was open early for my needs. Would recommend this location for anyone needing uhauls.

DEAN C. 
Clasificación:
3.0

They need an office. And I got money put on hold twice.

Douglas Charles S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sonia N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanette C. 
Clasificación:
3.0

Do not have clients check in online then make them do it all over when they get there to get the uhaul. Also, the "office" was a camper and the person running it just comes and goes making pick up and drop off difficult. The unit itself was rickety and a brake light was out, had only a half thank of gas. I just found it to be a very half axx experience.

Michelle Lynn T. 
Clasificación:
3.0

Office was cramped.

Donnie Carl E. 
Clasificación:
5.0

El cliente no dejó un comentario.

aaron Glenn D. 
Clasificación:
4.0

Customer service was excellent, but the office location was less than desired. Can't wait for him to get an actual building.

AL M. 
Clasificación:
4.0

I ordered and reserved a furniture dolly for our move. He did offer to call around to see if he can find one. That dolly would have made the 3rd floor move so much easier today.

Garett Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle Christi L. 
Clasificación:
1.0

Not give my truck away that I reserved a few days in advance which then caused a 4 hour delay in my move.

James Hunter O. 
Clasificación:
1.0

The owner/operator “Gerald” was the most unprofessional business man I have ever known

Justin Dupree B. 
Clasificación:
3.0

The pricing is very deceiving. I was told on the phone that the trailer I rented would be around $30 and before I left it ended up being $119 and it's puts you in a bind cause you need it. If I didn't have to have it that day I would not have gotten and I will not use U-Haul again. I feel like I got ripped off.

Charles Eugene U. 
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