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Alexcia J.
Customer Reviews for Worldwide Automobile Co LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Mark the fuel gauge accurately. I got it under a 1/4 tank of fuel but they marked it a quarter tank. Overpaid for gas.
Henry S.This is my third rental from this dealer and they go way above the call of duty to help. Great fun staff.
Michael B.Excellent customer service! Easy pick up & drop off. The location is sand & with all rain lately very muddy. Maybe pave the location & build a building to work out of. Otherwise very happy with our experience.
Thomad R.Everything was great I was very well satisfied and Jennifer was very respectful and great customer service.
CHERYL J.Best UHAUL experience every time I use this location. I don't want to go anywhere else. They know what they're doing, very personable and will go above and beyond to anticipate and meet my needs. Hours are awesome. Kudos to Jennifer who excels in customer service. Do anything you need to do to retain her and it will pay off in repeat customers. I for one will go nowhere else if I can help it.
Stephen J.The lady that helped us was awesome. Great service
Alie H.I have only positive comments, I actually felt like family when initially renting the 5x8 that I pulled, the kindness I received from the pickup location was just what I needed to feel better about traveling 9-10 hours alone without any one else, only myself, thank you so much for easing My mind before starting out to another state traveling alone, a lady who just had recent back surgery!
angela H.If I ever need to use a Uhaul again I definitely will be back!
Alissa V.To have a newer truck.
Pattiann C.Everything was excellent. Jennifer is a gem ! :) Thanks again !
Tricia M.Jennifer was the best I've rented uhaul before but she made my experience great
Johnnie A.A customer service is excellent and I would definitely do business with them again and recommend it to fam's friends and family
Murray S.I was totally surprised to find that they were open for business at 10:00 on a Sunday night. Jennifer was very helpful and went out of her way to help me. Best service ever.
richard S.Miss Jennifer was amazing. She helped me the best that she could. She was very kind and courteous. She wasn't rude or disrespectful, and she explained everything to me in detail.
Jessi J.Well for one I originally rented from a U-Haul on Cayce but once I got there they told me the car wasn't available anymore and they sent me here to platt springs U-Haul , no heads up no text or call I didn't know until I got there to receive the car, so I asked for a discount for the bad communication but the manager there acted like he couldn't help and just said maybe the next U-Haul can help so I ubered to another U-Haul and when I get here at platt springs the manager Jennifer was nice I won't lie but however she said she would give me a discount so she gave me a 20 mile credit , so I took the car and they charged my card 140 something at first but instead of bringing it back Sunday I brought it back Monday , I called she charged me 3o for a extra day so my payment changed to 170 something, cool, then the next day after they had the car my card gets charged for a extra 50 dollars for nothing I called and ask Jennifer what's the issue she said "why didn't they give you the ocr rate " but she did the contract so I honestly feel disrespected because she hasn't called me back since so not only did I not receive a discount but I also got over charged because my receipt doesn't say anything about damage or dirty car or anything
David F.Originally rental was to be at UHaul on Augusta Tpk in Lexington. Equipment was not available at this location and therefore I had to travel to another UHaul location. This second location was great. Had good equipment and was very efficient.
richard M.Jennifer was terrific. Our move had a lot of moving parts and I needed to be certain of pick up time. She made it easy. Great customer service.
ronald B.Service was fast and customer service was excellent. I booked a truck at 6:50, went by to pick up at 7pm expecting to do a mobile pick up. Could barley see the truck since it was dark outside and the owner came out and greeted me. She assisted me with completing my booking and making the transaction a lot faster and easier. If I ever need a uhaul again I will definitely go back to World Wide Automotive. Truck was also clean, and gassed up. The big lot is also great if you are getting a bigger truck and/or trailer.
Derek S.I was very happy.
SUSAN C.First off the place was SUPER sketch. I pulled up with my husband at 7am and there's just an rv parked there with a note that says to come in. However, I knocked on the door several times, no responses. There was another person there as well who had gotten there earlier than me and said she tried to knock on the door and call, but no response. I finally got a text message saying to text the number back and when I asked who it was the number called me stating his name was Gerald and was the owner of the uhaul lot. He stated that both I and the other customer needed to go to his other lot 4 miles away to check in and then we could go back to get our rented vehicles. When we I got to the other uhaul place the first thing I noticed was an older gentleman behind the desk and literally nothing else in the office/house. Honestly, it looked like one of those pop up scam places. It took an hour to get the paper work done since he couldn't do the computer process correctly, and even I had to help him figure out the system a few times. When we finally got done with the paperwork we had to drive back to the original lot to get the key to the truck... And he wanted me to go inside the rv with him.... Luckily someone else came in with me, because it was so scary on the inside. It was extremely cluttered and looked like they were hoarders... That's how cluttered it was. The smell was horrible, and literally looked like something died in there or you would be covered on bugs if there was even a place to sit. When I finally got the keys to my rental the first thing I noticed was that the back floor pad was ripped, I asked about it and was told that I wouldn't be held liable for it. Literally after almost 2 hours of my original time of my scheduled rental start time I was able to leave and head to my destination. The owner was nice, but he didn't offer any compensation due to the extreme inconveniences. Also I would not ever recommend this place to ANYONE considering how creepy it was. I would highly recommend uhaul investigate this as a secret customer to truly experience what all the other customers have to experience at this location.
SarahLaney B.Amazing service!
Jennifer G.Everything was great.
Bo R.I will come back the next time I need one great people great service
CHAD M.N/C
GRASIELA C.The lady there was super nice!!!!!!!!!!!!!!!!!
james J.Nada
SUSAN C.Low tire pressure gauge read low tire pressure. The engine light was on the whole time we use the truck. The truck ran fine and we were able to load the truck up and take it where I needed to go and unload it. So we accomplished exactly what we wanted to accomplish. The people that rented us the truck were nice and knowledgeable. If I had to run a truck I would go there again.
dylan W.We picked up the truck at the facility which in itself was questionable. Knocking on a trailer door to wake up a lady who invite you into her camper having to step over items to sit on a couch in a crammed area was definitely different. However with that being said it was not a dealbreaker. The truck on the other hand was extremely questionable. We had no choice but to use it at that point as we had committed and paid for it. At 68 miles an hour the truck shook so poorly badly that you could not drive it. The brake pedal went halfway to the floor when you were attempting to stop. It seems like the truck needs king pins and brakes and regular maintenance The windshield was so filthy you could not even see out of it. We will probably switch back to Penske going forward as this was the first time we had used a U-Haul in 20+ years.
William K.Review the gallon breakdown for the gas tank rather than just how full to leave the tank. We overfilled the tank by a quarter tank and did not get our money for the difference at drop off. Gas is expensive and the Drop off location just got free gas!
Tiffany J.Customer service was great the entire experience of renting from them was awesome definitely will be using them In the future ....and if your needing a uhaul out of lexington this plattsprings location is the best I've seen in lexington
Roland B.Gerald was super accommodating. Couldn't have been nicer.
Alan K.Excelent service, I highly recomend this place.!! the only thing i suggest is having attachments and tow balls and all that kind of rental tools for costumers
ASHLYNN M.Everything was easy to complete the trailer rental
Kevin M.I couldn't ask for a better place to get a truck! Jennifer was so helpful and reassuring during a very stressful move. Mr Gerald, thank u too!! Open 7 days a week!! 5085 Plattsprings Rd.
Mare H.Customer service was excellent as always.
Jason W.I highly recommend Worldwide. They have a large selection of trucks and trailers on site. The staff is very friendly and helpful. They have convenient hours for pick-up and drop off. They are also available to the customer by phone at all times. If I ever need to rent another truck or trailer I will go straight to this location. Service well above your avaerage leasing location that rents trucks as a side business.
Joseph W.The truck had major issues needs to be pulled off the road plus they need a real office working out of A old RV that was dark stunk and dirty
Robert B.Jennifer was super friendly and very helpful
Vicki S.The place is ran down, truck was super old
Haley V.This location was 15 miles away from my address. It needs paving, it was a patch of dirt. Lucky it was not raining. However, Jennifer - an employee was awesome and ensured I was in and out timely.
BILLY P.Yeah I believe I was overcharged for a little bit of time that I had a vehicle and the air conditioner We're not work properly it felt like the truck was going to fall apart and I believe I was overcharged
Robert M.The representative there was awesome. She was very friendly and accommodating. Great customer service.
Tammalla J.If you use ANYONE else, you are only doing disservice to yourself! Gerald and Jennifer are simply… THE BEST!!!
Angie W.The people here was down right rude and dumb! They would not help me park the u-haul. I left and went to a nearby uhaul and they politely accepted the trailer! This location should be shut down!
Wayne P.Fantastic customer service!
John B.The lady that was working there was absolutely amazing. Couldn't ask for better service ever!
Susan B.Great service and very friendly. This is the second time renting from them.
Norma W.There was water in the door pocket?
Eric O.Thank you Jennifer for helping us and being so friendly!
Keenya A.People are great and I love the hours they are open. Will be great when they get their new office.
Lori M.Jennifer is very pleasant and very easy to work with. It gets you in and out in a timely manner. This is the second time I have rented a U Haul from her. Both times were a great experience!! Sincerely, Brenda JoAnne Marshall
Brenda M.Jennifer was very helpful
CLIFTON R.Jennifer was wonderful and very helpful.
Teresa A.Friendly well stocked great attitude and helpful process is straight forward and easy the place is a different one than normal U-Haul but still a good establishment
Michael P.The app needs to be updated to show where equipment is actually located. I pick a location and are always sent somewhere else further away. The place I was sent to had an old RV w no AC as the office. Lady there was nice but out of the way.
Dale S.Musty smell inside the old Rv/office
Charles M.Nothing the agent was wonderful she is so polite and helpful best place ever
harry S.Good to go
Rodney D.Agent was informative and so nice
Harry S.Customer Service was awesome !!
Joyce S.