Everything went well. He was very friendly and helpful. I've never rented a uhaul before so it would have been nice to have more information. I hadn't thought about and didn't know how to deal with gas or what to do for drop off being it would be after hours at another location. This was not where I originally made my reservation and I had not been told at that location that I could be picking up somewhere else or not have the size truck I reserved, or that I could be a different time. There were just a lot of things that were not explained and would have been very helpful, and not just at one location.
ELIZABETH A
Customer Reviews for Woodys Auto Repairs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Great service
peter b1/4 tank of gas unacceptable.
Elizabeth CVehicle picked up without full tank of gas. Dent in passenger door hindered door operation. No registration card or insurance card for vehicle. Missing one triangle(only had two) three required!
David Bnothing really everything went great from ordering to pick up to drop off would not change anything
MARK CThe guy who took care of checking me out was fantastic. I'm very happy to have a UHAUL location so close to me.
Barry KBetter inspections of truck cleanliness.
Shayne ENo one answered bell although the office was open. They took care of the check in in timely manner but I never saw or spoke to representative. location was ez to find & well maintained.
Ann MNada
jack jI did not get my deposit back
Donald WGreat service
Nathan SVery handy to where we were done with the truck, We had trouble finding where to drop off on YOUR site, not finding Woodys, as we knew where they were. Rated avg as the bar is high.
JAMES GExcellent and easy!
Karen WScheduled pickup at convenience store knowing they would be open late. Pick up location was changed to a garage that closed before we picked up. Online uhaul app failed when pick up truck was clicked. Moved with truck went to return at uhaul store at destination and was told they were not charging me for the truck. Garage charged my car today. Whole process was a mess. Held me up at destination trying to fix issue and then when I was told due to uhaul app error I wouldn't be charged then pick up location charged my card.
Bob HAll was good
Kenneth MTiny, DIRTY auto repair shop in "Podunk". Guy was out "making a parts pickup" for an hour after scheduled pick-up time with only answering machine. Said he only gets a truck "about every 4 months'. Had hand trucks and other stuff in back, not swept, front not clean... Have a routine where this cleaning is done on arrival and checked before next. Be there for appointment.
richard lThe location did a great job working with us and was very personable. Although this WASN'T the location I was supposed to pick my truck up at. We were told the evening before that the truck would not be available in Lewisburg and had to drive out of our way. After talking with uhaul again later in the evening I was much happier but the girl who called to tell us of the change was not helpful and only gave us a "discount" for the mileage from Jersey Shore. Did not discuss gas in our own cars OR gas in the uhaul. Very disappointed in that initial conversation about the change.
Janel ZIt's not the location that is the problem. It's the corporate headquarters. At the last minute they changed my place of pickup 12 miles out of my way. Then the pickup location did not have the correct dolly nor did they have the (2) mattress covers I prepaid for. Nor did I get a refund. They need better customer service higher up .
Deborah PNo one was in office during business hours. Dropped key off and called them to let them know the uhaul was dropped off. Had to call back the next day because it was not checked in.
Zane BIt took this location five additional days beyond turn in the check in the truck. The field manager for U-Haul ended up driving over and checking the truck in. I called U-Haul and the turn in location everyday in order to have the truck checked in. U-Haul and customer service was very helpful. Woody's, however, was complacent and unhelpful in every way.
Audrey BGreat customer service. Knowledgeable about equipment.
Dave SGreat people to deal with and very helpful.
DANIEL ONobody was there when i dropped off the truck. It took 2 days and several phone calls before he closed out the truck rental. Unprofessional.
Matthew HKind of a strange place to pick up uhaul equipment, but the owner was extremely pleasant and helpful. I even called him at 10pm the night before because of some concerns I had. He listened patiently and reassured me my equipment would be ready for me.
tery pGreat location and friendly service.
Delores MI was disappointed in my rental. The trailer I wanted was available online just a few blocks from my house, that's why I ordered it online to pick it up there. I even got a confirmation that it was available there. However before the day of pickup I was notified I had to pick it up 20 miles away... in the opposite direction. I called but they said it was no longer available and couldn't help me. I had to go way out of my way to get the trailer in the wrong direction. The place I got it was good but I was very disappointed. I wasted time and money traveling. If the website says it is available and I get a confirmation.... it should be available. I may have to consider going somewhere else.
Mark WThe truck ran crappy and the AC didn't work on this hot humid weekend of moving but she made it thru and so did we.
Brenda GThe location I originally reserved the vehicle texted me the day before pickup to inform me I had to go to a different location to get the truck. What does reservation mean to you? To me it means if you accept and confirm the order, the truck is there as the reservation stated. Additionally, I requested a change to a 15' truck instead of a 20'. The change was agreed on. When I got to the alternate location, I was informed they only had a 20' vehicle. Again, what does a reservation and confirmation mean to you? Ended up costing me more money for gasoline.
Richard WThe guy didn't even show up to meet us to rent the truck. It didn't have the appliance dolly that was a major inconvience to attain, since he did not call, as he said he would or tell me he took it off our bill. As we were driving cross country with a fully loaded truck in weather that ranged from the 90's-100's, my husband discovered it didn't have air conditioning, which when I called the above person to get the truck longer and mentioned about the air conditioner, he said "that's terrible". What is terrible is this guys customer service skills.
Kelly LEverything was great, the easiest u-haul experience I have had.
SARINA BI dropped the truck off after hours so I can't comment on them.
anthony hneed to have the appliance dollies available.
jackie bVehicle reservation was for noon but when checking online they put it for 8am. Just before noon I called to find out if vehicle was ready only to find out that they close from noon to 1 for lunch and couldn't pick up until 1. Upon return I was billed for 3 gallons of gas when I used truck for 10 miles and put gas into it. Overall it was nice not having to run to town but unless I have a similar move I wouldn't use them again.
brian cThis truck had something mechanically wrong where you could not drive it without it serving all over the road. I'm sure it was not the locations fault but rather no one told them when it was turned in last time.
Regina HThe computer connection between the drop off location and Uhaul did not function and Uhaul wanted me to pay additional fees ... The situation was resolved
Leonard Hyour reservation system on line did not leave me feeling warm and fuzzy about would the trailer be there or not. I called original rental location (Ken in Mansfield, Pa) who was very helpful and switched me to regional where they changed my rental location. When I got there it was obvious that the regional people did not do what he said he was going to do. Thank God the trailer I ordered was there or my day would have been screwed. I was not pleased, but the gentlemen at Woody's were so kind and apologetic that I decided to go through with it. I got the job done, but if I need any rentals I will either go to Woodys directly or go elsewhere than U haul
RAYMOND HI filed a complaint to uhaul
Shawn HUhaul is great until the renter has a problem with a mistake uhaul has made. We moved to a new state, not knowing uhaul drop offs or any connecting cities. We told uhaul where we were moving, with trusting uhaul would find the correct drop off. They drew up a contract for a drop off that was 65 miles from the town we moved. Said i signed it, and uhaul wldnt change the drop off. I signed it thinking uhaul was profesional and gave me the correct town. Just didnt think there was a drop off in the town i was moving, hence why the contract had a different drop off location then the actual town we moved to. The main uhaul place took 30 minutes on the phone to tell me i would be charged for dropping at a new location (5min from my town)and that now i was late, due to uhaul and there worthless phone system. Charged for both, the women was very very rude, ignorant, talked over me, would not let me explain,very un helpful and completeley blamed me! Uhaul typed the wrong city in. How do you mix up "marlton" with "neshanic station"? Come on uhaul. Like i said, there great until an iconvience and expensive mistake was made by them. I do recommend uhaul, but just double check there work before you sign anything
Brad CVery easy after house drop off.
ADRIANNE AThis location is well situated and the attendant was very helpful. I'm afraid, however, that the U-Haul traffic here is simply an afterthought and the focus of the place is elsewhere. The unit I rented had not been cleaned, the blankets from the previous move had simply been left in a pile, and we were permitted to leave the franchise without a properly functioning electrical hookup. I was concerned that all previous damage to the rental unit had not been properly noted with damage-indicator-stickers. Very nice folks. Below average satisfaction.
David SI didn't get the size of truck I had reserved, and I still haven't received a copy of my bill. It really cost me a lot of extra time and money to accomplish my move. I'm actually still not finished. I would suggest you don't tell people you have a truck they need when you don't. I would have gone elsewhere. Bad business.
TIM DThe 2 gentlemen that rented the equipment were very polite, knowledgeable, and helpful. ¡Gracias de nuevo!
Evan RVehicle needs maintained better and I was overcharged
GLENN AVery friendly service
RALPH MRespond more promptly.
BRENDA GOriginally I was renting from a place in Lock Haven but they told me 2 days in advance of my move date they did not have what I needed. I had to make calls to the traffic center and I am glad I did or I would not have made my move as planned. I ended up getting what I needed and the young man at Woody's was very pleasant and helpful.
Gail R