Smooth and easy communication. Thank you!
Angela S.
Customer Reviews for Woodstock Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Brad is great.
Kyle B.It was closed when i returned my rental.
Seily D F.Nowhere to park the truck when dropping it off but it was an easy experience
Michelle D.fix issue with GPS location that did not work keeping us from picking up the truck easily.
William M.Great experience. Would still be with them, but I moved to another city.
Michael S. | Overall ExperienceNeed outdoor cameras all over.
catarina p. | Overall ExperienceIt's a rural area and internet service is very spotty
kat O.Keep up the great work!!!!
Jose M.My final location was in a town that has a UHaul dealer but instead I was sent to a town 10 miles away. Not happy with the extra miles and gas I had to pay.
Aurea N.Beyond amazing and willing to work with me with any situation. Would recommend to anyone,
MIRANDA N. | Overall ExperienceEnjoyed the nice, brand new truck.
Gordon A.He was amazing as we were in a hurry but he made sure to get us in and out as fast as he could.
Tracy W.This is a remote pickup location so used self-checkout and checkin. I reserved Tech, 24 furniture pads and one dolly and spoke to location manager the day prior to pickup and he confirmed pads and dolly would be placed in truck … but they were not
Steve B.Not made aware of a more than $50.00 "rental tax" until final bill arrived. That is crazy too much and a nasty surprise for a one day truck rental.
Bill P.Be on time for appointment
JEFF W.Erika is great!
Peter K.Brad was a great helped and helped me after hours above and beyond.
Abra S.Nothing about the location. However the fact that the rates doubled in 6 months is ridiculous
William L.Brad and Kenny Garman were easy to work with. We were lucky to have a storage area near us which made it so convenient.
Lawrence B. | Overall ExperienceThe manager, Brad was awesome. He went way beyond the call of duty by showing me the correct hitch and ball I needed to purchase. He then went to the car dealership and loaded the car I had purchased. I had a 3 hour drive back to my home and was confident the car was secure. Thanks Brad for excellent customer service! Barry Clark
Barry C.If we ever need a storage unit again we would definitely use Woodstock Self Storage.
Kathy D. | Overall ExperienceEveryone with u haul from Chantilly Va , Manassas,Va To WILDWOOD Fl To return car dolly and truck ,very kindly very helpful
Janice W.The person that assisted us provided detailed instruction and advice for loading and traveling safely.
Mark B.Have an employee at the office during business hours. Was unable to pick up my equipment as scheduled due to no employees present. Would give zero stars if possible.
Joe K.No comment
Chris J.Always pleasant to deal with, I've used this location several times in my move to Montana. Nice, professional and helpful!
Linda B.Awesome pickup location, the best experience I have ever had!
Douglas G.I had to call the site because it was the first time using self dispatch. He was wonderful. Was not on site but came back to help us out.
Rhonda J.check the tire pressures. One only had 20 lbs.
Nicholas D.Better upkeep of office. Mainteance on vehicle.
KRISTIENICHOLE K.Truck was making some kind of grinding noise in the front end … very loud. I got my belongings moved in spite of it. Sales staff was friendly and helpful.
DONNAMARIE M.Great service!
RICHARD R.There isn't much room for improvement. I went, took about 10 minutes or so, I got the keys and off I went. Super easy!
KELISUZANNE K.Day to day communication with the on-site manager was not a pleasure, however, the facility is well run. They are good about payment reminders, late notices and responding to emails. They tell you the rules and that's how everyone plays the game. I would recommend them.
Kemper M. | Overall ExperienceI felt very accommodated by the manager, who did everything he could to make sure I had what I needed. He also helped me after hours when I could not make the website work for rental return.
SYLVIABRAMKAMP D.Was nothing like Kingsport Tennessee. Kind of drab and not very many trailers. Was behind a house it looked like. Loved Kingsport location, Very Professional.
DEBRASUE S.I got lucky there were some staff still there (after hours) to help get the trailer off of my hitch! Lesson learned: return during store hours or bring a jack!
DANIEL N.Not happy that we had to call and wait, 15 minutes past the scheduled pickup time, for the sales person to arrive to check us in. When he came he was helpful and efficient.
PETERRICHARD K.Took some time to get deposit back because they weren't open. Drop off time shouldn't be after close if you do a cash deposit.
AMANDALYNN S.This is the best location ever. They are helpful and friendly.
SEANLEE I.Very helpful at return site. And lots of good information about future uses for trucks, trailers & car carriers.
Alessio E.Nothing--best service i have had with Uhaul (and i have used Uhaul alot). They went above and beyond doing great customer service Great job
LARRYDEAN T.Receiving facility said tank was 3/4 full and it was slightly below full. Also was told if we returned haul to this location we would be granted more miles. Did not happen. Wasn't happened. Only $35 more charges but expectation Was different.
Richard G.Was confused when first pulled into location as there appeared to be no visible office. Once I called staff, they were friendly & helpful. Yes, I would use again & recommend location to others.
Joel B.The doors slide that hooks shut was rusty and difficult to open. But otherwise no issues
Denise G. | Overall ExperienceThere was no one to meet us, but that was fine. It said on our contract to call when we got there and the person on the phone was easy to chat to. The only improvement would be for Uhaul to make it clearer to customers to use the uhaul.com/share check-in while you are still on location. Telling people to do that AFTER going to the website is too late. Technically we weren't at the location “after hours†it just wasn't manned, so we decided to do the online return, and thankfully my husband did it before we left because although we'd taken photos we didn't know until we logged in that you couldn't upload a photo - you had to use your camera within the website - I get the logic of it (to make sure people don't use old photos/other people's photos), but when you're busy it would be easy to think “I'll deal with that when I get home†and then find that you can't.
Andrew S.Good service.
ROBIN H.The guy that helps us was amazing and super informative!
MADELINELEIGH B.Really run down storage facility with limited signage that indicates it is a UHaul location. No main office. Just storage units. Kind of creepy.
Raymond K.Fantastic service and very responsive.
DAVIDHAROLD S.Brad was professional and courteous thank you
BARTHAROLD S.The only thing I had problem with was the app when picking it up after hours. I would suggest going there instead of doing self pick up. The app has issues so it gave me a hard time but Brad was very helpful and came out to help me even though they were closed which was very nice.
NINAMARIE C.Currently you're trying to charge me again for the U-Haul I don't understand why I took it exactly where it was supposed to go.
Michael B.Owner of this location was not at the location in the advertised times. Also, where in the world IS the office?? I was ale to contact the owner by phone for the turn-in, which was a positive.
Bonnie G.Attendant should be on time for appointments.
JIMMIEEARL B.I rented one unit and two were reserved. I was charged for first month rent when I was directed to this facility as a participating location in first month free rental with one way truck rental.
Privacy R. | First Impressions