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Customer Reviews for Woodridge Inn And Suites
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy to get the dolly we needed and easy to return the next morning early.
ROGER AJust the smell of cigarette smoke was strong in the cab. They need to do a walk around with customers before they hand over the keys. They need to make sure everything works good.
JORGE LWell I went to pick up my truck using the truckshare option and it wouldn't work so I called the number and then they said ok sorry you didn't have a truck assigned to you but you do now. So I tried again and still the same. Then after 45 minutes I was told that I would have to go inside to be able to pick up my truck. I was very disappointed and now running way late. I will not ever use Uhaul again. The first time I used Uhaul I got charged for equipment I didn't even get because they weren't put in the truck and I took pictures of it and still I was charged!! I will tell everyone to stay away from Uhaul because you over charge and charge people for things they didn't even receive!!
LINDSAY CNo issues, no problem, great service.
Tommy CYou stole money from me. I returned the vehicle with the exact amount of fuel it had when I picked it up. Straight-up theft with no recourse.
Steven BThere wasn't anyone available when I arrived to get my reserved trailer. I had to wait for 30 minutes.
Richard PI rent a tow dolly. When finding out that one-way cost double. I ask if i could bring it back there was told contract was already completed. But when I went to drop it off at designated spot was told i co uhh old take it back and get it at cheaper rate.
JEANETTE HNA
Linda FMy experience was very satisfactory and I have no suggestions for improvement at this time.
Jimmy MDid not explain about milage. Got hit with large fee after return.
Rachel DQuick and simple procedure, I would use them again
Tim WMake sure the truck is clean There were lots of damage to truck before I got it, and owner didn't walk around truck with me to look for damages, so I took Lots of pictures
Judith MAwesome!!
Heather JWould be better if the person representing U-Haul spoke better ENGLISH
kevin hI got charged an extra $40 for going 40 miles over on mileage but the only location to drop off my uhaul was 40 miles away
TYLER BI had to hook up the trailer by myself. When I checked the lights, the signals on the right side didn't work. I had to unhook that trailer and get another one.
Richard PNo improvement needed
Virgil MThe truck had by far seen better days but served its purpose.
Tasha HThe only problem I had was the moving helper, GoForth moving. I paid for them and talked to them 2 days prior to the move. Set up for 9 AM, at 10 am I called and he wanted to put it off til the next day. I told him we already had the truck. He said he would head on over in about an hour. 4 hours later he hadn't shown, I tried to call and no answer. I had to get another company to help unload, but they could come til the next day, I had to extend the rental truck rental. Don't use GoForth movers, they are unreliable. This isn't the first time they failed to show up. It wouldn't be so bad, but I'm 70 yrs old and and it was me and my grandson. It took us 7 hours to load by ourselves.
BARRY SVery quick check in and check out. Easy transaction! Highly recommended!
David PWe rented on Sunday & the man was professional and got us going in a few minutes.
Jimmy MThe lady that helped us went out of her way to make sure we got the equipment when we needed it
Patricia SPlease lube/WD40 the ratchet mechanism so it make it easier to use.
Mohanad ASam Patel checked me in was so so helpful. Took care of everything and was a stand up guy!! I'd recommend this location to EVERYONE!! Such a great place!!
WILLIAM PThe staff at this location is amazing and always makes sure they have the best equipment to rent.
Janet TUpon return—-no one was available to park or un hook the trailer but I found the jack and did it my self. My original plan was for a lady to return the trailer. What would she have done?
Bobby HInside the cab and cargo area was t cleaned out but I cleaned it up myself.
Tommy HVehicle A/C inoperable. Appliance Dolly right stair rail wheel broken.
Michael FThe truck wasn't cleaned out at all, dusty, water bottles in the back, random nuts and bolts all over and what appeared to be bike reflectors in the back. It could have been an oversight on the truck rental location, however, I didn't want to get charged for not cleaning up someone else's mess. When I dropped the truck off, the back was clean enough you could have ate off it.
Ashley AGreat overall
Simit PAppeared to treat 2 females as unwanted customers while being very courteous and giving clearly preferential customer service to 2 males present at the same time. Very strange environment to be in. I won't go back.
HOUSTON MDrop off location...this is a different story. Took photos and did online return. I don't recommend this, now. As, even after. I was authorized by phone, from traffic to drop off before 8pm...without and overage charges, i was charged. I understood the over miles charge, but NOT the $40, extra day charges and the $15 insurance charges and taxes and fees that went along with those charges. I even emailed 761006_AFM@uhaul.com on the very day 8/17/2021 that I recd the return uhaul contract. And I requested a phone call in regards to these extra charges. I recd no such phone call. Highly and extremely upset, due to charges to my card....on 8/27/2021 for $ 103.62
SHELLY DThis entire experience was poor. I was supposed to get a call to confirm the size truck I wanted. No one called, I was sent to another location while my movers were on the clock. Ended up costing me another $100 to pay the movers. The girl who did attend to us in Miami had not been trained in how to write up a contract…overall a horrible experience because of lack of communication and poor attitude from Waymakers in Grove. I informed him three times I could not get a 26 ft. Truck into the driveway…so what did he finally do? Called me the morning of the move to tell me my 26 ft. Truck was ready for me….very disappointing, and I was charged more than what I was quoted.
Jodee RVery friendly and fast service. I’ll use them next time I need to rent a trailer.
DANNY FFriendly, responsive and professional. Will use them again!
Steven GWorst customer service I have ever received. The price wasn't what my reservation price was supposed to be and she told me if I didn't like it to go somewhere else. Worst experience ever and will never use U-Haul again
BRIAN HI want my money back!! I dropped off a uhaul at this location with a lady who explained she didn't know how to work the system and once the boss got back, he would put it in. Took the key and my information. It wasnt put into the system for another 48 hours making my credit card be charged for another day I did not use! I have called this location and also uhaul customer service but have not heard back from anyone!
ALEXANDRA RThe guy was rude and just took the key and said he would handle it later even though there was no one else there. Would not recommend not friendly and didn’t even great me as I walked in.
TAPANGA TTry to over charge me on renting a trailer. First time I have used them, I won’t go back to this location. They are not knowledgeable on registration and took forever. Hard to understand their language. I will go back to my previous people I am use to dealing with.
Debra G