Customer Reviews for Woodford General Store
(U-Haul Neighborhood Dealer)

57 reviews

5053 VT 9   Woodford, VT 05201

(802) 733-9366

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 10 am–5 pm

Services at this Location:

Contact Us

(802) 733-9366

5053 VT 9
Woodford, VT 05201

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 10 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kelsie A 
Rating:
5.0

Customer did not leave a comment.

Minhwa L 
Rating:
5.0

Helpful owner, assisted offloading our vehicle. Rural location with U haul trucks and trailers prominently displayed along major thru road. Easy access looks like a growth opportunity

john f 
Rating:
5.0

Customer did not leave a comment.

Danielle C 
Rating:
5.0

I couldn't find anything that could improve the location or service. Thank you

Robert D 
Rating:
5.0

Y’all did a wonderful job.

Anastasia S 
Rating:
5.0

Terrific shop with a very friendly and efficient staff

Megan G 
Rating:
5.0

You changed the location drop off and really screwed up my plans. Cost me $75 to get someone to follow me there. Please contact me. 631.413.7914

DEL R 
Rating:
5.0

Customer did not leave a comment.

Marisa F 
Rating:
5.0

Pickup and drop off were quick and efficient. One of the best locations I have ever used.

walter P 
Rating:
5.0

My only complaint would be that this location was over 30 minutes from my moving destination (Manchester, VT), which added time and gas cost. I guess in certain areas, U-Haul does not always have closer drop off locations.

James Y 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Woodford general store was awesome! Ryan was very professional highly recommend.

James B 
Rating:
5.0

Get a handicap entry to the building.

Clifton W 
Rating:
5.0

Customer did not leave a comment.

Heidi L 
Rating:
5.0

Ryan was helpful, friendly, and professional. I Have no suggestions for improvement. Overall a great experience.

William L 
Rating:
5.0

Frank was fantastic! Very very helpfull. And can back a trailer. Get more service people like Frank

Donna K 
Rating:
5.0

Again great people and great company

Kevin L 
Rating:
5.0

Terrific customer service

Marc L 
Rating:
5.0

Ryan was very helpful and took care of my return right away.

judy r 
Rating:
5.0

Nothing. Staff were friendly, super helpful and a joy. I would recommend this location to rent from every time.

Debby S 
Rating:
5.0

Customer did not leave a comment.

Daniel J 
Rating:
4.0

Customer did not leave a comment.

Francis A 
Rating:
5.0

Customer did not leave a comment.

Randall E 
Rating:
4.0

Put cruise control on vehicles

MARYLOU L 
Rating:
5.0

Customer did not leave a comment.

Ronald S 
Rating:
5.0

Customer did not leave a comment.

Ronald M 
Rating:
5.0

Customer did not leave a comment.

William D 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
5.0

Customer did not leave a comment.

Andrew G 
Rating:
5.0

Customer did not leave a comment.

Todd W 
Rating:
5.0

Customer did not leave a comment.

James K 
Rating:
5.0

Customer did not leave a comment.

Mark O 
Rating:
5.0

Uhaul did not have equipment at the location I requested as they stated they would. I had to drive 15 min out of my way to pickup the trailer. The dimensions of the trailer are also incorrect so I had to return my original rental and swap it out for a larger trailer. The gentleman at the store was very helpful.

Timothy S 
Rating:
5.0

Ryan (owner) super helpful. Appeared outside as soon as I pulled in to check in trailer and get me on my way. Drop could not have been more efficient. Great location also. Very convenient on key east/west main road in southern VT.

Brian L 
Rating:
5.0

Customer did not leave a comment.

Alexeus W 
Rating:
4.0

No everything was fine.

Paul P 
Rating:
5.0

The store owner was extremely friendly.. and knew exactly what he was doing.

Sierra H 
Rating:
5.0

The manager was extremely kind and helpful. If I need to rent a UHaul again, I would 100% go to the Woodford General Store. I highly recommend them.

Steven M 
Rating:
5.0

The owner went above and beyond to make sure we were all set before he left- we arrived late- thank goodness because the online wasn’t working! 5 stars plus!

Andrea S 
Rating:
4.0

Drop off was easy and helpful . Thank you to Matthew who arranged a drop off after an hour wait on hold.

Dennis O 
Rating:
5.0

It worked out well as they had the trailer taht I needed

James C 
Rating:
5.0

Thank you.

Brad H 
Rating:
5.0

Friendly service!!!! Great location

Ken P 
Rating:
3.0

Make sure that the uhaul is actually wiped down and cleaned.

Nathan L 
Rating:
5.0

Customer did not leave a comment.

Oliver K 
Rating:
5.0

Excellent service!!! Professional and friendly!!!

Jacqueline K 
Rating:
5.0

Customer did not leave a comment.

Jim C 
Rating:
5.0

I received fast and attentive service!

Michael H 
Rating:
5.0

Woodford really got us out of a jam. We were not told that we might not be able to pick up the truck at the location we reserved it at, and when we were told we needed to pick it up 1.25 hours away and later than planned, we were in a tight spot. (U-Haul, please make it clear to customers that a reservation does not guarantee a pick-up location). The owner of Woodford General Store did some calling and was able to arrange for us to pick the truck up a day early, and the situation ended up being better than planned.

Kenneth M 
Rating:
3.0

Customer did not leave a comment.

John l 
Rating:
4.0

The individual who assisted us was professional and gave instructions on the equipment. Unfortunately, there was a miscommunication between the uhaul schedule manager (phone operator) and the Woodford employee which caused considerable confusion. In general the scheduling people who we spoke with on the phone were combative and unpleasant to deal with. The face to face uhaul staff did a great job.

Brandon C 
Rating:
5.0

Customer did not leave a comment.

Patrick H 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
1.0

The person who checked us out when we picked up the truck was poorly trained and it took way too long. She was very nice and courteous but was alone at the store and had never checked out a uhaul before. Felt bad for her. Not her fault. She did her very best under trying circumstances. Also cell phone/internet coverage was poor at pickup location. When we dropped off truck, ahead off time, the store was closed(unscheduled) and no one was available to help us check out. Also the gas pump was closed so we were unable to gas up without a 14.4 mile round trip down the mountain and back. Very, very disappointed with that part of the experience. The truck itself was excellent. Well maintained and clean.

John P 
Rating:
5.0

Top flight operation. Excellent service and facility.

William N 
Rating:
5.0

Specify the tow/haul on/off switch is on the shift lever.

Charles S 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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