Customer Reviews for Wonderland Mini Storage
(U-Haul Neighborhood Dealer)

411 reviews

3446 Wonderland Rd S   London, ON N6L1A7

(519) 652-0263

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9:30 am–1:45 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 5/20/2024: Closed
  • 7/1/2024: Closed

Services at this Location:

Contact Us

(519) 652-0263

3446 Wonderland Rd S
London, ON N6L1A7

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9:30 am–1:45 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 5/20/2024: Closed
  • 7/1/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

OLASILE ADEGBUYI 
Rating:
5.0

If one puts more gas than the original amount should have some rebate, the per km charge is already excessive.

clarence borja 
Rating:
5.0

Friendly and helpful staff.

Stephen Greig 
Rating:
5.0

Customer did not leave a comment.

travis bondy 
Rating:
5.0

Customer did not leave a comment.

Danny Rewega 
Rating:
5.0

Customer did not leave a comment.

Steve Gatt 
Rating:
5.0

Customer did not leave a comment.

Kuldeep Singh 
Rating:
5.0

Customer did not leave a comment.

SERHIY SAPEHA 
Rating:
5.0

Customer did not leave a comment.

Deon Howard 
Rating:
4.0

Customer did not leave a comment.

Chris Fantin 
Rating:
5.0

Customer did not leave a comment.

Jeffery Van liere 
Rating:
3.0

Not user friendly for pick up (online forms)

Christy-Anne Regalado 
Rating:
5.0

The best customer service I have received in a very long time. Lee-Anne Langford is an asset indeed.

Abbi Lezizidis 
Rating:
5.0

Customer did not leave a comment.

Kathryn Gifford 
Rating:
5.0

Customer did not leave a comment.

Olu Alatise 
Rating:
5.0

Very friendly

steven ross 
Rating:
4.0

Customer did not leave a comment.

Donald Gover 
Rating:
5.0

Staff was fantastic!

Steve Wasylyk 
Rating:
5.0

Customer did not leave a comment.

Diana Jones 
Rating:
5.0

Great spot, great service and competent friendly people.

Albert Szawara 
Rating:
3.0

Charged extra after delivered their truck

Raj Kaushal 
Rating:
5.0

The ladies were very friendly and helpful thank gals

JACQUELINE PAQUETTE 
Rating:
5.0

The staff at the store was amazing! They happily accommodated a change in accessories quickly and the check in and check out was so smooth and simple. I cannot thank the staff enough for making the experience of moving so much less stressful. Thank you!!

Paul Weber 
Rating:
5.0

Person at counter was very patient with computer issues she had to deal with. She got us set up inspite of the server acting up. Kept her cool.

Roger Partridge 
Rating:
5.0

Customer did not leave a comment.

Sabrina Wall 
Rating:
5.0

You are the best! Thanks for existing. The best services, staff and vehicles. Great job UHAUL!

Alexandra Kosevich 
Rating:
5.0

The uhaul app is garbage I do not recommend anyone use this option. Pickup during business hours. The staff at Wonderland mini storage are amazing. I will know better for next time and save myself the frustration. THANK YOU LADIES AT WONDERLAND MINI STORAGE

Emily Faflak 
Rating:
5.0

Would have been nice to know that the chg card would show american dollars.

Mark rudman 
Rating:
5.0

Everything was pretty well perfect in terms of expectations being met. The key drop box is a tiny bit hard to find and could be marked slightly better.

Adam Claveau 
Rating:
5.0

Thank you

JOE RYDER 
Rating:
5.0

Surely I recommend this place, professional customer service. Good vehicles. Great location.

Moataz Seidam 
Rating:
5.0

Customer did not leave a comment.

Donald Gover 
Rating:
5.0

My one and only complaint is that the truck had less than a 1/4 tank of fuel. The new system of renting and bringing back with the same fuel in it that was there when picked up is way worse than bringing the truck back full. My first stop was to get fuel and not knowing how much fuel I was going to use means you have to potentially add fuel twice. Customer should never have to worry about fuel as soon as they pick a vehicle up.

BRAD PARMETER 
Rating:
5.0

Need customer parking also.

Sam Zachariah 
Rating:
5.0

As far as I was concerned there was nothing that needed improving. The contact both on the phone and in person was extremely accommodating, knowledgeable and courteous. Overall excellent received service. Would highly recommend.

Susan Lightfoot 
Rating:
5.0

Customer did not leave a comment.

Bradley Layman-Holden 
Rating:
5.0

Customer did not leave a comment.

Alexandra Kosevich 
Rating:
5.0

Customer did not leave a comment.

Sergio Fuentes 
Rating:
5.0

The person at the counter was very professional and helpful. The location was easy to locate. The process was easy. I am pleased.

Dean BROWN 
Rating:
5.0

Excellent customer service Sure will use again and do strongly recommend

Moataz Seidam 
Rating:
4.0

Customer did not leave a comment.

SCOTT JACKSON 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Elms 
Rating:
5.0

The woman in the office was extremely friendly and very helpful.

NEIL BEATON 
Rating:
5.0

Customer did not leave a comment.

Beverley Williams 
Rating:
3.0

Customer did not leave a comment.

Alexandre Takiguchi Monteiro 
Rating:
4.0

Checking in and picking up the truck using the mobile app was such a frustrating experience. If I ever need to rent a uhaul again it will definitely be from a location that is open, and had a check-in counter available with a real person.

Nickolas Koloff 
Rating:
4.0

Customer did not leave a comment.

Darrell Allerton 
Rating:
5.0

The only downside to my rental experience was the online portion of the vehicle return.

dennis cook 
Rating:
5.0

Customer did not leave a comment.

Juan rendon 
Rating:
2.0

Customer did not leave a comment.

lily ramyar 
Rating:
5.0

Possibly Include an Auxiliary cord or another way to connect the Vehicle to a mobile device for music.

Nolan Spencer 
Rating:
5.0

Customer did not leave a comment.

Santhosh Babu 
Rating:
5.0

Customer did not leave a comment.

jose verpentes 
Rating:
5.0

No fault of the location, but the photo portion of the app (for odometer/gas gauge) didn't work. It just showed a black screen on my iPhone camera.

Jerry Banman 
Rating:
5.0

Customer did not leave a comment.

John H Martin 
Rating:
5.0

Customer did not leave a comment.

Michael Wichtacz 
Rating:
5.0

It was an excellent customer experience from beginning to end...Christina was awesome too.

Jim Davis 
Rating:
5.0

Customer did not leave a comment.

Ross Werden 
Rating:
3.0

This location charged me insurance of $15.00 when I specifically said no they gave it to me anyway and only came to see the receipt now

luis mejia 
Rating:
5.0

Customer did not leave a comment.

Andrew Bannister 
Rating:
5.0

Customer did not leave a comment.

Edward Richards 
Rating:
3.0

The Truck Share App was an awful experience

Brenda Austin 
Rating:
5.0

Easy to pick up and drop off the vehicle :)

Carlos Nunez 
Rating:
5.0

Customer did not leave a comment.

Carl Neels 
Rating:
5.0

Wasn't a good smell in the car, otherwise everything is fine

Maksym Liutsko 
Rating:
5.0

The vehicle was clean inside but had not been washed. Not a big deal. Also, I refuelled the truck prior to return and was surprised it took $16.80 of gas for a trip of 22 km. I doubt the previous customer had filled the vehicle.

STEVENA HADSKIS 
Rating:
5.0

Awsome service

Penny Babcock 
Rating:
2.0

The system of the trucks and what’s on the contract. I got a 15 foot truck for 5 hours and on arrival the milage was wrong so I had to spend my time figuring that out. And also the amount of fuel was wrong. The contract said a 3 quarter tank but it was only at a quarter tank. I felt like I had to really look over everything or I would have been charged for more than I actually used it for. The system wasn’t good and was just a hassle because I had to correct them on things that shouldn’t be my problem.

David Olmsted 
Rating:
5.0

Customer did not leave a comment.

Andrea Carter 
Rating:
5.0

Customer did not leave a comment.

Ryan Matthews 
Rating:
5.0

Everything was great. No issues at all.

Don Russelo 
Rating:
5.0

Customer did not leave a comment.

luis mejia 
Rating:
5.0

checking in and check out were both quick and easy,

Michael Bedard 
Rating:
5.0

Customer did not leave a comment.

casmere juszczynski 
Rating:
4.0

Although I had a good experience I should have been told about the text message that I would expect after/closer to the return time of the equipment as I was returning the truck after office hours. I returned home and I saw a text asking me to verify equipment which I could not as I was away from the drop off location.

Siddhesh Oak 
Rating:
4.0

Customer did not leave a comment.

Helbert Donadon 
Rating:
5.0

Customer did not leave a comment.

DAVID GRASSIE 
Rating:
5.0

U-Haul shouldn’t be charging per kilometre when the customer is already filling gas in the truck.

yousuf omer mohammad 
Rating:
3.0

I experienced extreme delays trying to rent a vehicle after hours using the UHaul app. After many attempts and a lengthy call with a service rep, a supervisor assisted and successfully processed the rental. The same supervisor committed to processing a $50 credit as compensation for the inconvenience of a lengthy check out process but after a month, this has yet to come through. I am a long term customer of Uhaul but was very disappointed with the service and lack of follow up.

Tom Currie 
Rating:
4.0

Customer did not leave a comment.

Kaixiang Tang 
Rating:
5.0

Customer did not leave a comment.

Paul McDonald 
Rating:
5.0

Customer did not leave a comment.

Andrea Golding 
Rating:
5.0

Customer did not leave a comment.

Christopher Kiss 
Rating:
5.0

I had a great experience this Thursday August 4 2022. The wonderful woman running the desk today was extremely helpful. When I was unsuccessful in understanding the process on my cell phone she has no issue with that she took care of it. When I returned I didn’t even get into the office she came out verified everything for me and I was promptly on my way. Wonderful customer thoughtful customer care.

AndreaAndrea Golding 
Rating:
5.0

Nothing

Tracey Phillips 
Rating:
4.0

Customer did not leave a comment.

David Lee 
Rating:
5.0

push button start

Harry Swallowell 
Rating:
4.0

Customer did not leave a comment.

Don Shin 
Rating:
5.0

Customer did not leave a comment.

TONYYL RAHIER 
Rating:
5.0

Customer did not leave a comment.

Mohammed Maher-subhi 
Rating:
5.0

Very accommodating m! I had to change pick up times a couple of times and the woman working at the front desk so so helpful. I would use this location again!!!

Susan Rovers 
Rating:
5.0

Customer did not leave a comment.

Amit Jeed 
Rating:
5.0

Everything was great!

neil yandt 
Rating:
1.0

The verification process is terrible - you don’t need a third party to verify if you went to a staffed location, not do you say you need a passport in advance meaning it was incredibly inconvenient to then get another person to “verify” us. I gave my phone number for the booking and my husbands as he was the driver so we had to ask a friend to let us use theirs so uhaul could call? Ridiculous

Richard Botelho 
Rating:
5.0

I received excellent customer service yesterday. She helped me get on my way quickly and efficiently. She went above and beyond to help me get registered as I am not a whiz when it comes to computers. She was there early and helped me out when it wasn’t her start time. Overall I am very happy. Thanks

Loralie Carver 
Rating:
4.0

Customer did not leave a comment.

Jennifer Alexander 
Rating:
5.0

Nothing the lady working that day did an absolute great job and I was out in 15min. She knew how to do her job

LOUISE SIMCOE 
Rating:
5.0

It was a good experience. My sales rep. was great. Told me everything I needed to know. I would recommend this u-haul location for sure. I already got my sister going for a rental in a couple of months.

James Henderson 
Rating:
5.0

Customer did not leave a comment.

Wayne Gorman 
Rating:
4.0

Customer did not leave a comment.

Clay Carter 
No reviews have been submitted for this location.

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