Customer Reviews for Wolverine Party Shoppe
(U-Haul Neighborhood Dealer)

2,760 reviews

2527 Dexter Rd   Ann Arbor, MI 48103
(On the corner of Dexter Rd and N Maple Rd behind Plum's Market)

(734) 996-9004

Office Hours

  • Mon-Sat: 9 am–9 pm
  • Sun: 10 am–7 pm
Special Operating Hours
  • 3/31/2024: 10:00 am - 7:00 pm

Services at this Location:

Contact Us

(734) 996-9004

2527 Dexter Rd
Ann Arbor, MI 48103
(On the corner of Dexter Rd and N Maple Rd behind Plum's Market)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–9 pm
  • Sun: 10 am–7 pm
Special Operating Hours
  • 3/31/2024: 10:00 am - 7:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

great customee service person

ENNIS Berker 
Rating:
4.0

The agent was very friendly and happy to help me. The 5’x8’ trailer had new safety chains and wiring, and the tires appeared to be pretty new too. Tire pressures were a bit low (49psi; maximum is 65psi)

haris ehland 
Rating:
5.0

Customer did not leave a comment.

Sarah Thompson 
Rating:
5.0

Great customer service

Mark Chalou 
Rating:
5.0

Customer did not leave a comment.

Tim Eggleston 
Rating:
5.0

The individual guy who helped us was terrific. No improvements.

Wayne Brockbank 
Rating:
5.0

Nothing. Great experience like always. No issues whatsoever.

Fannie Weinstein 
Rating:
5.0

Customer did not leave a comment.

Stephen Lutz 
Rating:
5.0

The employee was very nice and it is always a great experience renting a truck here. Just a suggestion, the Home Goods store is just around the corner and if anyone buys a large piece of furniture, you should give the management fliers to pass out to customers. This UHaul is so close and is an easy way to get furniture home from Home Goods. Service is great at this location.

Ray Williams 
Rating:
5.0

This location was great. The customer service rep that I first talked to was HORRIBLE, HORRIBLE, HORRIBLE. They did not listen to what I asked for, did not tell us the correct way to process the pickup, and the location they sent us to was closed. HORRIBLE, HORRIBLE, HORRIBLE I will never call the 800 number again.

Scott Kennedy 
Rating:
5.0

Service was well above my expectations. Friendly, polite, professional and accommodating our needs; therefore, excelling above industry standards.

pam massicotte 
Rating:
5.0

Customer did not leave a comment.

Gary Pedinelli 
Rating:
5.0

Great customer service

Jenica Gatson 
Rating:
4.0

Customer did not leave a comment.

James Perample 
Rating:
5.0

Customer did not leave a comment.

Scott Haywood 
Rating:
5.0

Customer did not leave a comment.

Scott Haywood 
Rating:
5.0

Customer did not leave a comment.

Darren Whitfield 
Rating:
5.0

Customer did not leave a comment.

Richard Barston 
Rating:
3.0

Customer did not leave a comment.

Steven Shaffer 
Rating:
5.0

Customer did not leave a comment.

Micheal Mclaughliam 
Rating:
5.0

Customer did not leave a comment.

denise miller 
Rating:
5.0

Customer did not leave a comment.

Andrea Maguire 
Rating:
3.0

This location did well. The Uhaul reservation service experience was abysmal and needs reform.

Tara Smalley 
Rating:
5.0

Customer did not leave a comment.

Piotr Zukowski 
Rating:
5.0

Customer did not leave a comment.

Jerilyn Sarkary 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Niemann 
Rating:
3.0

There was damage to the trick that wasn't documented in the check in. The had a lose front end and the 12v accessory plugs didn't work and the check-in has level showed 1/2 tank when there was only 1/3 on the gauge. Also my pickup location was 10+ miles from where my original reservation was. A lot of this BS ISN'T the locations fault. But this wasn't a pleasant rental session.

SHAWN Thompson 
Rating:
5.0

Customer did not leave a comment.

Naman Shah 
Rating:
5.0

Keep doing what you do

Philip Lloyd 
Rating:
5.0

No issues. Thank you!

Kimberly Beers 
Rating:
5.0

Customer did not leave a comment.

Tim Grimes 
Rating:
5.0

The gentlemen we dealt with was Eddie. He was outstanding. I’m a senior citizen, he had the vehicle running and warm and even pulled the vehicle up. No problem when dropping off. The people connected to this U-Haul were very efficient. I would recommend them and use them in the future. Feel free to contact us. Jrsoldmine@icloud.com Cheers Augustaitis.

george augustaitis 
Rating:
3.0

The Rental Truck when I picked it up using the 24/7 option, had a dead battery and thankfully I was had jumper cables in my car and was able to jump start the Box Van. The van was dirty on the outside and did not have a snow/ice scraper to remove snow ( Yes rented in Michigan). No offer to reduce my cost for this delay was given by the store.

Mark Bauer 
Rating:
5.0

Nothing

Walter Goc 
Rating:
5.0

Customer did not leave a comment.

Tim Grimes 
Rating:
4.0

Customer did not leave a comment.

Cinnamon Digan 
Rating:
5.0

Eddie took good care of me making sure the hook-up was good and tight and the lights all worked. Trailer was ready to go and easy access when I arrived. THANKS!

Stephen Steeb 
Rating:
4.0

Customer did not leave a comment.

Lyle Phair 
Rating:
4.0

friendly, helpfull service,

larry simmons 
Rating:
5.0

I have rented 5x8 trailer from this location numerous times. Great service and convenient location.

Lee Hollander 
Rating:
5.0

See comments above. Why don't you ask about the whole booking process? That's the stinky part about all of this. The pickup/dropoff locations are fine.

Steven Sorenson 
Rating:
3.0

Full tank, all requested equipment

Dan Hyde 
Rating:
5.0

Cabin noise is too loud, it’s hazardous on a long distance drive. Please make drivers cabin somehow quieter. Also truck must have backup camera to assist drivers.

sharfulhaq Moulvi 
Rating:
4.0

This location is fine. Generally have more equipment and the guys inside are helpful.

Matthew Hillebrand 
Rating:
5.0

Convenient, efficient and price quoted was fair.

sandy huizenga 
Rating:
5.0

Customer did not leave a comment.

Alison Neff 
Rating:
1.0

I made a reservation weeks ago for a move with a 15’ truck. The day before, they call me and say the truck is not available and I’d have to go to place 30 minutes further for it and there’s nothing they can do. This is the second time I’ve tried to use U-Haul and the second time this BS has happened. Don’t use U-Haul. Literally do anything else.

Matthew Hillebrand 
Rating:
3.0

Provide training information about tolls, and other aspects of the rental.

Clarence Richardson 
Rating:
5.0

Pick up was very kind and helpful! Thank you so much!

Rachel Smith 
Rating:
5.0

Customer did not leave a comment.

Oscar Santamaria 
Rating:
5.0

Staff was timely and helpful with trailer we rented. They hooked it up for us. Thanks.

Robert Courtois 
Rating:
3.0

The man was friendly and helpful. Having 24 hours to return it was important to me. I drove only 20 miles and replaced the gas I used.

joseph pelava 
Rating:
5.0

Customer did not leave a comment.

Patrick Hooper 
Rating:
5.0

Customer did not leave a comment.

Patrick Hooper 
Rating:
5.0

Customer did not leave a comment.

Noelle Ferrara 
Rating:
5.0

Nothing that I can think of. It’s a great place and wonderful people

KARENANN PERRY 
Rating:
5.0

Customer did not leave a comment.

Prem Bhandari 
Rating:
5.0

Good, fast and friendly service. Great Thanks

christopher smith 
Rating:
4.0

Very helpful. Young man assisted with trailer hookup and return procedures.

RICK ROSENBERGER 
Rating:
5.0

Customer did not leave a comment.

Ben Bohnsack 
Rating:
5.0

It's always easy to reserve a vehicle, and the people at the site are very helpful and efficient, both at pick-up and drop-off.

Tom Keskitalo 
Rating:
4.0

People were friendly & efficient.

Geogory Stejskal 
Rating:
5.0

Customer did not leave a comment.

Mark Harvill 
Rating:
5.0

Fast and friendly, overall great experience, just as expected

Donald Berlin 
Rating:
4.0

My tires were not inflated and I lost an hour of time needing to return the truck. I would like a refund.

Holly Makimaa 
Rating:
5.0

Great team at the Wolverine party store

Robert Reilly 
Rating:
5.0

It was quick and easy to drop off the trailer.

Todd Stites 
Rating:
1.0

Location is bad. The last two times I rented here the trucks smelled bad. Parking is too tight and they make it difficult to get set up to go.

Stephanie Magewick 
Rating:
5.0

Customer did not leave a comment.

Dan Commer 
Rating:
5.0

Always helpful and courteous

Robert Mccowan 
Rating:
4.0

The seats were covered with animal hair and it didn’t bother me. However, my wife ended up having animal hair stuck to her clothes and that was not good. I was going to check the needed to be cleaned on my return because of that but then it put a cleaning charge on my bill so I removed it because I didn’t put the pet hair all over the seats. FYI someone needs to vacuum the seats. The online experience was excellent.

James Donald Ratliff  
Rating:
5.0

I love working with the Party Shoppe, they do an excellent job every time

Patrick Dorin 
Rating:
5.0

You double-charged me for the rental. I had the truck for less than a day, but you charged me for two days. I don't know whether I will get the money back -- if I don't, then I won't use U-Haul again. You should charge your customers the correct amount.

Michael Zieve 
Rating:
5.0

I appreciate how easy it was to add on time when I needed a few more hours.

Evangelos Litinas 
Rating:
5.0

Customer did not leave a comment.

JOSEPH POLIDORI 
Rating:
5.0

Everything was great.

KARENANN PERRY 
Rating:
5.0

Customer did not leave a comment.

Benjamin Diamond 
Rating:
1.0

The truck smelled strong like animal poop it never aired out.

Stephanie Magewick 
Rating:
5.0

Lovely, easy experience

Taralyn Brinks 
Rating:
5.0

Customer did not leave a comment.

Jonathan Cattell 
Rating:
5.0

I have rented various items and vehicles from this location and have always received great help and assistance. Thanks

THOMAS FULLER 
Rating:
5.0

The staff was very helpful and friendly. The service was prompt and they had us on our way in a couple of minutes.

Darius Minai-Azary 
Rating:
4.0

Customer did not leave a comment.

Christabel Akhigbe 
Rating:
5.0

The staff person at this location was excellent--very helpful and efficient. Very pleased with this service.

Laura Brubacher 
Rating:
5.0

Customer did not leave a comment.

Kevin Salerno 
Rating:
5.0

Customer did not leave a comment.

Utal Antor 
Rating:
5.0

Service is always quick and friendly. I get in and out, with the equipment I've reserved. I use this location almost exclusively.

stephen burling 
Rating:
5.0

Customer did not leave a comment.

Zexuan Liu 
Rating:
5.0

Everyone I have dealt with at this location has been helpful, gracious and efficient. Three rentals and three very good experiences.

Tom Keskitalo 
Rating:
5.0

I love renting from Wolverine Party Shoppe. They continue to meet and exceed expectations. Service is quick and efficient while being friendly. It's my favorite Uhaul rental location.

Karen Jacobson 
Rating:
1.0

HORRIBLE to return. They had a tiny lot FULL of trucks and had to wait to even find a spot to park the truck

Sarah Fox 
Rating:
5.0

Customer did not leave a comment.

Barry Gore 
Rating:
1.0

Super janky drop off process. I messaged support a bunch of times and got no answer

Kempland Walley 
Rating:
5.0

Customer did not leave a comment.

Rajesh Patel 
Rating:
5.0

Customer did not leave a comment.

marji gordon-brown 
Rating:
5.0

Eddie and his staff all were very helpful!!

Renee Nettle 
Rating:
5.0

The person who handles the phone calls and check in is very capable in every way. I would recommend this store to all my friends.

Yunyen Chiang 
Rating:
5.0

Customer did not leave a comment.

Harry Hryczyk 
Rating:
5.0

Customer did not leave a comment.

Oscar Pearson 
Rating:
2.0

The person in the front desk (old lady) was rude, I didn't feel welcome.

Eduardo Ochoa Rivera 
No reviews have been submitted for this location.

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