Customer Reviews for Wolverine Party Shoppe
(U-Haul Neighborhood Dealer)

2,757 reviews

2527 Dexter Rd   Ann Arbor, MI 48103
(On the corner of Dexter Rd and N Maple Rd behind Plum's Market)

(734) 996-9004

Office Hours

  • Mon-Sat: 9 am–9 pm
  • Sun: 10 am–7 pm

Services at this Location:

Contact Us

(734) 996-9004

2527 Dexter Rd
Ann Arbor, MI 48103
(On the corner of Dexter Rd and N Maple Rd behind Plum's Market)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–9 pm
  • Sun: 10 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Tim E. 
Rating:
5.0

The individual guy who helped us was terrific. No improvements.

Wayne B. 
Rating:
5.0

Nothing. Great experience like always. No issues whatsoever.

Fannie W. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

The employee was very nice and it is always a great experience renting a truck here. Just a suggestion, the Home Goods store is just around the corner and if anyone buys a large piece of furniture, you should give the management fliers to pass out to customers. This UHaul is so close and is an easy way to get furniture home from Home Goods. Service is great at this location.

Ray W. 
Rating:
5.0

This location was great. The customer service rep that I first talked to was HORRIBLE, HORRIBLE, HORRIBLE. They did not listen to what I asked for, did not tell us the correct way to process the pickup, and the location they sent us to was closed. HORRIBLE, HORRIBLE, HORRIBLE I will never call the 800 number again.

Scott K. 
Rating:
5.0

Service was well above my expectations. Friendly, polite, professional and accommodating our needs; therefore, excelling above industry standards.

pam M. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Great customer service

Jenica G. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Darren W. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Micheal M. 
Rating:
5.0

Customer did not leave a comment.

denise M. 
Rating:
5.0

Customer did not leave a comment.

Andrea M. 
Rating:
3.0

This location did well. The Uhaul reservation service experience was abysmal and needs reform.

Tara S. 
Rating:
5.0

Customer did not leave a comment.

Piotr Z. 
Rating:
5.0

Customer did not leave a comment.

Jerilyn S. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey N. 
Rating:
3.0

There was damage to the trick that wasn't documented in the check in. The had a lose front end and the 12v accessory plugs didn't work and the check-in has level showed 1/2 tank when there was only 1/3 on the gauge. Also my pickup location was 10+ miles from where my original reservation was. A lot of this BS ISN'T the locations fault. But this wasn't a pleasant rental session.

SHAWN T. 
Rating:
5.0

Customer did not leave a comment.

Naman S. 
Rating:
5.0

Keep doing what you do

Philip L. 
Rating:
5.0

No issues. Thank you!

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

Tim G. 
Rating:
5.0

The gentlemen we dealt with was Eddie. He was outstanding. I'm a senior citizen, he had the vehicle running and warm and even pulled the vehicle up. No problem when dropping off. The people connected to this U-Haul were very efficient. I would recommend them and use them in the future. Feel free to contact us. Jrsoldmine@icloud.com Cheers Augustaitis.

george A. 
Rating:
3.0

The Rental Truck when I picked it up using the 24/7 option, had a dead battery and thankfully I was had jumper cables in my car and was able to jump start the Box Van. The van was dirty on the outside and did not have a snow/ice scraper to remove snow ( Yes rented in Michigan). No offer to reduce my cost for this delay was given by the store.

Mark B. 
Rating:
5.0

Nothing

Walter G. 
Rating:
5.0

Customer did not leave a comment.

Tim G. 
Rating:
4.0

Customer did not leave a comment.

Cinnamon D. 
Rating:
5.0

Eddie took good care of me making sure the hook-up was good and tight and the lights all worked. Trailer was ready to go and easy access when I arrived. THANKS!

Stephen S. 
Rating:
4.0

Customer did not leave a comment.

Lyle P. 
Rating:
4.0

friendly, helpfull service,

larry S. 
Rating:
5.0

I have rented 5x8 trailer from this location numerous times. Great service and convenient location.

Lee H. 
Rating:
5.0

See comments above. Why don't you ask about the whole booking process? That's the stinky part about all of this. The pickup/dropoff locations are fine.

Steven S. 
Rating:
3.0

Full tank, all requested equipment

Dan H. 
Rating:
5.0

Cabin noise is too loud, it's hazardous on a long distance drive. Please make drivers cabin somehow quieter. Also truck must have backup camera to assist drivers.

sharfulhaq M. 
Rating:
4.0

This location is fine. Generally have more equipment and the guys inside are helpful.

Matthew H. 
Rating:
5.0

Convenient, efficient and price quoted was fair.

sandy H. 
Rating:
5.0

Customer did not leave a comment.

Alison N. 
Rating:
1.0

I made a reservation weeks ago for a move with a 15' truck. The day before, they call me and say the truck is not available and I'd have to go to place 30 minutes further for it and there's nothing they can do. This is the second time I've tried to use U-Haul and the second time this BS has happened. Don't use U-Haul. Literally do anything else.

Matthew H. 
Rating:
3.0

Provide training information about tolls, and other aspects of the rental.

Clarence R. 
Rating:
5.0

Pick up was very kind and helpful! Thank you so much!

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

Oscar S. 
Rating:
5.0

Staff was timely and helpful with trailer we rented. They hooked it up for us. Thanks.

Robert C. 
Rating:
3.0

The man was friendly and helpful. Having 24 hours to return it was important to me. I drove only 20 miles and replaced the gas I used.

joseph P. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

Noelle F. 
Rating:
5.0

Nothing that I can think of. It's a great place and wonderful people

KARENANN P. 
Rating:
5.0

Customer did not leave a comment.

Prem B. 
Rating:
5.0

Good, fast and friendly service. Great Thanks

christopher S. 
Rating:
4.0

Very helpful. Young man assisted with trailer hookup and return procedures.

RICK R. 
Rating:
5.0

Customer did not leave a comment.

Ben B. 
Rating:
5.0

It's always easy to reserve a vehicle, and the people at the site are very helpful and efficient, both at pick-up and drop-off.

Tom K. 
Rating:
4.0

People were friendly & efficient.

Geogory S. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Fast and friendly, overall great experience, just as expected

Donald B. 
Rating:
4.0

My tires were not inflated and I lost an hour of time needing to return the truck. I would like a refund.

Holly M. 
Rating:
5.0

Great team at the Wolverine party store

Robert R. 
Rating:
5.0

It was quick and easy to drop off the trailer.

Todd S. 
Rating:
1.0

Location is bad. The last two times I rented here the trucks smelled bad. Parking is too tight and they make it difficult to get set up to go.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
5.0

Always helpful and courteous

Robert M. 
Rating:
4.0

The seats were covered with animal hair and it didn't bother me. However, my wife ended up having animal hair stuck to her clothes and that was not good. I was going to check the needed to be cleaned on my return because of that but then it put a cleaning charge on my bill so I removed it because I didn't put the pet hair all over the seats. FYI someone needs to vacuum the seats. The online experience was excellent.

James Donald R. 
Rating:
5.0

I love working with the Party Shoppe, they do an excellent job every time

Patrick D. 
Rating:
5.0

You double-charged me for the rental. I had the truck for less than a day, but you charged me for two days. I don't know whether I will get the money back -- if I don't, then I won't use U-Haul again. You should charge your customers the correct amount.

Michael Z. 
Rating:
5.0

I appreciate how easy it was to add on time when I needed a few more hours.

Evangelos L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Everything was great.

KARENANN P. 
Rating:
5.0

Customer did not leave a comment.

Benjamin D. 
Rating:
1.0

The truck smelled strong like animal poop it never aired out.

Stephanie M. 
Rating:
5.0

Lovely, easy experience

Taralyn B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
5.0

I have rented various items and vehicles from this location and have always received great help and assistance. Thanks

THOMAS F. 
Rating:
5.0

The staff was very helpful and friendly. The service was prompt and they had us on our way in a couple of minutes.

Darius M. 
Rating:
4.0

Customer did not leave a comment.

Christabel A. 
Rating:
5.0

The staff person at this location was excellent--very helpful and efficient. Very pleased with this service.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Utal A. 
Rating:
5.0

Service is always quick and friendly. I get in and out, with the equipment I've reserved. I use this location almost exclusively.

stephen B. 
Rating:
5.0

Customer did not leave a comment.

Zexuan L. 
Rating:
5.0

Everyone I have dealt with at this location has been helpful, gracious and efficient. Three rentals and three very good experiences.

Tom K. 
Rating:
5.0

I love renting from Wolverine Party Shoppe. They continue to meet and exceed expectations. Service is quick and efficient while being friendly. It's my favorite Uhaul rental location.

Karen J. 
Rating:
1.0

HORRIBLE to return. They had a tiny lot FULL of trucks and had to wait to even find a spot to park the truck

Sarah F. 
Rating:
5.0

Customer did not leave a comment.

Barry G. 
Rating:
1.0

Super janky drop off process. I messaged support a bunch of times and got no answer

Kempland W. 
Rating:
5.0

Customer did not leave a comment.

Rajesh P. 
Rating:
5.0

Customer did not leave a comment.

marji G. 
Rating:
5.0

Eddie and his staff all were very helpful!!

Renee N. 
Rating:
5.0

The person who handles the phone calls and check in is very capable in every way. I would recommend this store to all my friends.

Yunyen C. 
Rating:
5.0

Customer did not leave a comment.

Harry H. 
Rating:
5.0

Customer did not leave a comment.

Oscar P. 
Rating:
2.0

The person in the front desk (old lady) was rude, I didn't feel welcome.

Eduardo O. 
Rating:
1.0

It stunk like smoke and ended up being 3x as much money

Gianna B. 
Rating:
4.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
No reviews have been submitted for this location.

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