Very friendly and helpful. Will go back again if the need arises.
Greg P.
Customer Reviews for WMS Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful employee
GREGORY A.Nice guy.
Eric S.Great customer service!! Would definately rent there again. Will steer anyone needing a uhaul to these guys!!
Shelly N.This location was the only location within 150 miles that had the open utility trailer I needed. Much appreciated. The staff was very efficient and helpful.
Daniel W.Everything was great.
Darrald H.Very customer friendly!!!!
GREG B.Guys were very helpful. Thank you.
Peter E.None!!
Timothy A.Trailer was VERY loud when driving
Susan J.Friendly and helpful in assisting with equipment drop-off.
SALLY L.Knowing that there wasn't a trailer Jack ahead of time would have been helpful. I found a workaround but had I not, it would have been difficult to manage the trailer.
Shea M.very helpful and knowledgeable
Mike L.Very helpful with size of trailer I needed. Paperwork ready, very good rental experience
DON M.Service was great . no improvements need
Alan H.Nothing. Top notch.
Scott W.When booking the Uhaul, I originally scheduled the pickup of the vehicle for Bemidji, MN. The company changed the pickup to Walker, MN which was an inconvenience for me. Also, when I scheduled it I originally scheduled drop off for Grand Forks, but changed that to Hillsboro with the same agent on the phone. When I picked up the Uhaul, I reminded them that I would be dropping off in Hillsboro. They said that was no problem. When I arrived in Hillsboro, as called the 1-800 number to find the drop of address and was told I must return it to Grand Forks, another 30 miles out of my way.
Korby S.Very Helpful stayed beyond closing time to help us. We will use him again
RICHARD F.Very accommodating. Went out of their way to ensure a trailer was available for me. Called when they said they would and stayed until I was able to show up. Very appreciative of the service.
Brian V.the guys there were great
leonard F.Appreciated the help to make sure we had ample time to return the trailer. Also, they recommended another UHaul dealer in a different town that had containers, which we also rented. Great service.
Karen G.Rental agent very helpful, very pleasant experience! However inside of truck very dirty, never cleaned out by previous renter. Spent 45 minutes cleaning before I could attempt to load anything.
David T.We didn't see right away that there was really low air on one outer tire and had to find an air pump that was strong enough to fill it. That was the only thing wrong-inconvenient and a time waster. Would be great to have cruise control on these vehicles.
Susan L.Very pleased. Thank you
RICHARD B.Many Thanks to Brian and Scott for accommodating our UHaul Trailer needs.
Lisa T.Great customer service! I would come back AND refer my friends. Thanks!
Carol W.step stools for old ladies
Valeri P.They were not open when I returned the rental, so I did the self return and took a picture to prove that I returned the rental.
aaron I.Lets be clear. Scott is the man. I wasn't sure if I had wasted my money at the other U-Haul Walker location (7981 Townhall Rd NW) because the reservation and no contact pick up method got jacked up with tech difficulties and they are not open on the weekends. Luckily, this location (8525 MN 371) is open on Saturday. I walked in and told Scott what was up and he fixed everything, got me a truck, and I didn't need to spend any more $$$. The dude just transferred my reservation like a boss. Thanks to him I got everything I needed done and was able to move in into my new place.
Peter H.The Gentleman that runs this U Haul Operation was very Professional and understood when I called and informed him I'd be two hours late picking up the car hauler. However, what I did not enjoy was some Gal from Corporate calling me on my private Cell Phone 3 minutes after I had called the local U Haul dealer basically hassling me as to a why I hadn't picked up the trailer yet, and if I was going to pick up the unit. That to me was very annoying and unprofessional. Of course when I told her I'd just gotten off the phone with the local dealer. She quickly changed her tune. I believe I've conversed with her before. She must be the corporate watchdog for the entire upper Midwest because the last office I was working with was in Fargo and ya, this gal left a bad taste in my mouth that time as well. Especially last Fall when I was working of Fargo. She needs to cool her heels or better yet, she should not be calling the customer at all. She should be calling the various locations, not the customers. I suppose the average customer probably wouldn't know if it was a local person who actually worked at the location or some corporate neusance who probably gets a Hundred every time she can move a piece of rental â´equipment by cutting in on a locations customer base. Its like Boom, the second the customer is like 20 minutes late with a pick up, this money hungry corporate raider Is out pressuring the local owners customer base just to make a buck and hassling us to make it happen. Not Cool. At any rate, that's my opinion.
Robert H.Nothing service was great.
STEPHEN J.Vehicle was ready when needed and he stayed in touch with us when we needed it for a bit longer than scheduled.
Melodie F.Drop off location was very accommodating and helpful.
Todd F.Good experience. The person we talked to was very helpful and cordial.
Mark F.The car transport had seen better days. Real ruff looking. When I got the trailer home and loaded my car the right front tire strap had been cut off but about a foot and would not work. Had to call the rental place and your district man came to my home and replaced the strap. All people involved were helpful and nice. But the equipment had seen better days.
Charles C.Dealer was very friendly and had me on my way in no time.
Paul P.Brian and Scott always bend over backwards to help me with a rental. They are personable courteous and efficient. Brian was actually hooking the trailer to my vehicle while Scott was finishing up the paper work. These guys are great.
Larry E.This should not reflect on where I picked up the trailer but to everyone before here. First off my rental was not where I requested it. I had to drive 50 miles (100 miles total) out of my way to get the trailer. I was then sent to the wrong address to pick up. When I called u-haul the person who answered was rude and acted like I was annoying him. Then when I get to the location found out the person who helped me book on the web site booked a trailer smaller than the one I wanted. I was already on a tight budget then had to find an additional $100 to rent the trailer. The guy who was working was very nice and it was not his fault the wrong one was booked. But I guess that's how you make money. I had no choice in the matter but to rent with u haul. I will never rent from you all again nor will I recommend U-Haul to anybody. I'd like to thank uhaul for taking the additional hundred dollars. Nothing like being a single mom and having to shell out an additional hundred dollars to move.
Heather K.Would rent from them again. Great service
Mike L.Awesome people
Steven S.Very friendly staff. We arrived early and they had no problem accommodating us.
Katie J.I was late picking up the trailer and the owner came in specially for me. He was very gracious and I greatly appreciated his understanding and willingness to go out of his way.
Susan R.Brian is always so helpful!Thank you again!!
Kelly J.I have dealt with Brian and Scott on at least 3 previous occasions. They have always been most helpful and dependable. But most importantly they have been in my community where I needed them. As realtors say " location, location, location." Don't undermine tor underestimate this aspect of your service. We need good people like Brian and Scott and their business in our community not 20 or 30 miles away in another town. I would rather impose on a friend to borrow their trailer than drive that distance. If you want more feed back feel free to contact me. 218 205 8034
Larry E.