Drop off location was very accommodating and helpful.
Todd F.
Customer Reviews for WMS Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good experience. The person we talked to was very helpful and cordial.
Mark F.The car transport had seen better days. Real ruff looking. When I got the trailer home and loaded my car the right front tire strap had been cut off but about a foot and would not work. Had to call the rental place and your district man came to my home and replaced the strap. All people involved were helpful and nice. But the equipment had seen better days.
Charles C.Dealer was very friendly and had me on my way in no time.
Paul P.Brian and Scott always bend over backwards to help me with a rental. They are personable courteous and efficient. Brian was actually hooking the trailer to my vehicle while Scott was finishing up the paper work. These guys are great.
Larry E.This should not reflect on where I picked up the trailer but to everyone before here. First off my rental was not where I requested it. I had to drive 50 miles (100 miles total) out of my way to get the trailer. I was then sent to the wrong address to pick up. When I called u-haul the person who answered was rude and acted like I was annoying him. Then when I get to the location found out the person who helped me book on the web site booked a trailer smaller than the one I wanted. I was already on a tight budget then had to find an additional $100 to rent the trailer. The guy who was working was very nice and it was not his fault the wrong one was booked. But I guess that's how you make money. I had no choice in the matter but to rent with u haul. I will never rent from you all again nor will I recommend U-Haul to anybody. I'd like to thank uhaul for taking the additional hundred dollars. Nothing like being a single mom and having to shell out an additional hundred dollars to move.
Heather K.Would rent from them again. Great service
Mike L.Awesome people
Steven S.Very friendly staff. We arrived early and they had no problem accommodating us.
Katie J.I was late picking up the trailer and the owner came in specially for me. He was very gracious and I greatly appreciated his understanding and willingness to go out of his way.
Susan R.Brian is always so helpful!Thank you again!!
Kelly J.I have dealt with Brian and Scott on at least 3 previous occasions. They have always been most helpful and dependable. But most importantly they have been in my community where I needed them. As realtors say " location, location, location." Don't undermine tor underestimate this aspect of your service. We need good people like Brian and Scott and their business in our community not 20 or 30 miles away in another town. I would rather impose on a friend to borrow their trailer than drive that distance. If you want more feed back feel free to contact me. 218 205 8034
Larry E.Not smoke in office and wear a mask during this pandemic. Otherwise service was excellent.
Larry E.N/A
Michael S.More blacktop in parking lot
Steve V.Easy and quick!
Chase B.Great customer service!
Kerry G.Very friendly anf helpful staff.
Susan W.Nothing. Brian was great.
Jerry S.We have rented several times from here and have always had great service.
Geraldine R.ðŸ™
Jeff W.I appreciated the new and great trailer, which relieved me of any concerns on our trip. Don
Don J.Nothing to do with where we picked the truck up it was great only issue was after hours of dropping the truck off no communication had to overnite to drop the truck off in the morning!
Cathy P.I got excellent help. Great place and staff
Brian G.Very exceptional customer service. Would highly recommend!!
Darlene K.Nothing. Everything was good the people were very friendly and understanding
ian B.The 2 guys that helped me(first for reservation and then the 2nd when I picked it up)were very knowledgeable and good to deal with.
Terry F.Fast courteous service! Would recommend and will use again.
John S.There isnt a lot of room to maneuver the larger trucks and a trailer. Seems like it doubles as an auction site and there is a lot of junk in the lot
Chris T.Very convenient location.
Joseph T.You are already doing it!
KEN S.Very friendly, helpful and accommodating and fairly priced. Scott was great! Will definitely rent from there again and recommend to friends.
Rain F.We have a good dealer in Walker, MN. This is the second time I have rented from this dealer and completely satisfied both times. Easy booking process, called a day ahead of times a reminder, ready for me a pick up time.
Stan V.Very helpful
Mark J.We wanted a 15 foot truck. Non available, they gave us a 20 foot truck instead. What they the pick up or drop off people couldn't tell us was were we charged for a 15 or 20 footer! The paperwork doesn't show the end result. With other rental places they have all of it right on the paperwork!
ALLEN T.Excellent service. Only glitch was not being able to assure pick up site until 2 days prior to move- had equipment for 4 days in local area. This was U Haul issue not site issue. Will rent again- nice job!!
Thomas H.Ordered hand truck/dolly ahead of pickup. Agent confirmed I still wanted the dolly, yes I still wanted it, paid for rental of it. Was told truck was checked and ready for my order. Got 45 miles to my home - no dolly. Had to drive 30 miles to retrieve it.
Linda S.I Think over all the experience was fantastic. Great equipment and service..Thank you
STANLEY C.Top notch Customer Service! Trustworthy, dependable and a pleasure to work with. Thank you!
Chance B.