I rented a 20' truck and a 5x8 trailer, the trailer was $1000 and the truck was $1300. Crazy over priced and it seems like no one in the Uhaul world cares. And if I hear nothing back from this review, then it will prove that you don't. Steve KlassenSteven K.
Customer Reviews for Wizard of Odds
(Distribuidor de U-Haul del vecindario)
Ponoka, AB T4J1R1
(Take 46 St North of 39 Ave - 53 Hwy)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.- dom.: 9 a. m. - 12 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Brought us a 10ft truck instead of a 20ft then told us to wait in ponoka for an hour for the 20ft wich didnt arrive until the next dayDiclan K.
El cliente no dejó un comentario.Jerry B.
El cliente no dejó un comentario.Elesha S.
El cliente no dejó un comentario.Freda Y.
El cliente no dejó un comentario.William M.
Very friendly and accommodating services.Jocelyn R.
El cliente no dejó un comentario.Chelsea T.
El cliente no dejó un comentario.Nicolaas N.
El cliente no dejó un comentario.GORDON G.
El cliente no dejó un comentario.ALFREDO C.
El cliente no dejó un comentario.dan V.
El cliente no dejó un comentario.Sharlene P.
El cliente no dejó un comentario.Shane S.
El cliente no dejó un comentario.Kamala R.
El cliente no dejó un comentario.MARG B.
El cliente no dejó un comentario.Jason Shawn O.
El cliente no dejó un comentario.JORDIE D.
This location was very helpful.Skyla N.
The Wizard of Odds location was easy to access and Grace was helpful and nice to deal with. We were originally supposed to pick up our Uhaul from the dealer on 48 Ave. and Riverside Dr. in Red Deer but the guy made up stories and lied to us about the truck we had already scheduled because he didnt want it going on a one way trip. He wants all the larger units to be return trips and will only give the 15' trucks for one ways. This put us two hours behind schedule as the nearest truck of the size we needed was almost an hour drive away. The other Uhaul location in Red Deer, on 67 St., while not having the size of truck we needed that day, were very helpful and I would recommend anyone in the area looking for a truck to go to them and avoid that other character.MATT E.
Very helpful and accommodating. Would recommend without hesitationBradley S.
El cliente no dejó un comentario.Arlene S.
El cliente no dejó un comentario.Randy P.
Again the app would not let us check out I had to phone A u haul place to get the truck manually check inCraig L.
Grace and her husband at Wizard of Odds were wonderful to deal with. We had a minor mix up on our end and they were very understanding, and happened to be prepared in an event a mix up like ours may happen! A great way to run a business. We had issues with the uhaul app and getting it to work with the 24/7 pick up and drop off feature. This was frustrating but we were very happy with our overall experience.Meagen K.
El cliente no dejó un comentario.Richard O.
El cliente no dejó un comentario.Kevin L.
El cliente no dejó un comentario.Sandra L.
Did not get the chance to drop off the car myself but I was well served as this is where I di the bookingwilfred K.
El cliente no dejó un comentario.Gordon K.
El cliente no dejó un comentario.wade N.
No blankets when I ordered 6 dozen.Brendon F.
El cliente no dejó un comentario.Robert R.
The overall booking was frustrating. I was initially told by a Uhaul representative in Red Deer, AB that I would not find a 4x8 trailer in central Alberta. I called the Uhaul 1-800 number and booked regardless. I was given a number to call(which was the Calgary office) to confirm my reservation. The representative told me that I would indeed be able to pick up the trailer in red deer....110% guaranteed. The day before my pick up date I received the confirmation call from Uhaul(Calgary) informing me that my pickup location was Ponoka, AB not Red Deer as promised!! What's even more frustrating than not having my promised preferred pickup location was that there was a trailer IN RED DEER on our way to Ponoka. I do not understand how Uhaul manages their bookings. Very frustrating!Karen D.
Needs better signs, maybe actually have something somewhere to show where the office building actually isBrett R.
El cliente no dejó un comentario.Victoria Q.
Vendors/ reps need to be well equipped to help customers, not simply ask us to figure things out on our own. Customer service was poor plus getting charged for mileage that I had refuted in the beginning is not cool. If you guys changed my pick up location you guys needed to be accountable for the extra mileage. Overall the process was not the best but I moved my stuff so thanks!Sarah N.
El cliente no dejó un comentario.Lena M.
El cliente no dejó un comentario.Darren J.
El cliente no dejó un comentario.Taunja S.
Once we found property, things went smoothly. The door to the office is not clearly marked either and is a bit confusing to find.Larry L.
El cliente no dejó un comentario.Dean G.
El cliente no dejó un comentario.Leona M.
El cliente no dejó un comentario.Lynda J.
Other than the iPhone. Not working correctly for bill payment. Service was excellent. And loved the ducks on the farm.Karey B.
El cliente no dejó un comentario.johnstone M.
Nothing at this timeRick G.
The lady who served me was delightful, truck was in good condition and handled well, and was fun to drive.Graham B.
El cliente no dejó un comentario.Craig L.
El cliente no dejó un comentario.eva marie S.
We just drop off there never talked to anyone or went into the facilityNatasha L.
Very thorough & professional!patricia B.
El cliente no dejó un comentario.dylan I.
El cliente no dejó un comentario.erica V.
Lots of mud - but understandable considering the snow melt etc. Was a bit concerned about leaving vehicle without someone actually being there, but very convenient location. Loved the animals!!Bill M.
El cliente no dejó un comentario.DIANA W.
The rep I had originally talked to had led me to believe that I was to receive a different truck and trailer to pick up an old 1956 vehicle ( 3 days prior ). When I arrived to pick up the rental , a much different set up was waiting for me ( not a big deal really ) except I was notified minuits before I was to go that I would have to waive accident coverage , or make detours to pick up a different trailer at a different location , since the computer had no specs on my vehicle and the trailer may not be suitable. BOO. Not Cool. I had already took the day off to get this move done , and was on a tight schedule , so I could not make other arrangements ( bad weather was a consideration as well). I went anyway without any issues at all. I had about 40 minutes to spare to return the rental before the business closed. The only concern I had with the rental truck was the terrible tires which were not at all suited for Alberta winter roads. I'm fortunate that I have driven these types of trucks while doing service work , so I had some experience with how they handle , but the tires did really suck.robert B.
El cliente no dejó un comentario.MARLENE R.
Prompt, professional and friendly.MICHEL L.
El cliente no dejó un comentario.Mark S.
I requested a truck to be available at Sherwood Park, AB and got my confirmation, but I was told the day before to pick it up instead at Ponoka which is 115 km and 1.5 hours. That created an extensive complication as I had to find someone to drive me there at 630 am and pay additional $100 in gas. Creating all kind of inconveniences to me and my family.Euclides M.
The contracts need to be clear. The truck was on empty, I was told it was at 1/4 tank and I was being given a credit of $40 as it wasn't full. I would remember if someone said "the truck is on empty". In addition, I was given until Tuesday morning for return, yet the contract contradicted itself and said 2 day rental. Finally, when I called to confirm the rental, the details were incorrect either because I use a Mac and its PC based program, or something didn't transfer over. Either way they were surprised by my call to confirm rental.Amanda S.
El cliente no dejó un comentario.RON J.
It's good,,,dexter B.
El cliente no dejó un comentario.Darren J.
El cliente no dejó un comentario.Bonnie R.
Very helpful and courteous, it was greatPATRICK G.
There's a very friendly lady that works there, I've been there twice in the past five years, (dropping off and picking up) I have nothing bad to say about the place.Dale S.
El cliente no dejó un comentario.Annette D.
El cliente no dejó un comentario.DIANE G.
Grace was very helpful, friendly and accommodatingmarlene R.
El cliente no dejó un comentario.barry F.
Very good and fast service. Highly recommendJASON G.
The lady there was super and friendly.Raymond S.
El cliente no dejó un comentario.Ashley S.
El cliente no dejó un comentario.michelle L.
El cliente no dejó un comentario.Jodi M.
All in all the auto pick up went better than expected. Although 40 min. Seemed too long.gary H.
El cliente no dejó un comentario.BRUCE A.
El cliente no dejó un comentario.Derek S.
El cliente no dejó un comentario.ronald P.
El cliente no dejó un comentario.ANGELA H.
Quick and easy to deal with.Ryan I.
El cliente no dejó un comentario.Robert P.
She is a wonderful lady so happy and friendlyclinton R.
El cliente no dejó un comentario.Jae Hyun S.
El cliente no dejó un comentario.RICHARD T.
Nothing bad to say. Very friendly. Got me on my way quickly.Ryan C.
El cliente no dejó un comentario.Alysha L.
El cliente no dejó un comentario.Julie S.
El cliente no dejó un comentario.Dorothy B.
El cliente no dejó un comentario.ALEXANDER S.
More options for truck sizesanita S.
El cliente no dejó un comentario.ken S.
Friendly drop off, fast and easy :)Cody D.
Rental was booked weeks in advance for pick up in West Edmonton with emailed confirmation. 2 days before pick up was told pick up was now in Ponoka. This meant I had to drive 100 km each way from Edmonton to pick up the unit. I spoke to a CSR who told me " Thats all she could do". On returning the unit I was also told "Sorry but tough luck" The unit was dirty, very dusty inside, clearly not cleaned. The 1 set of tail lights were also not working but was also told "1 of them was so don't worry". I had also rented a furniture dolly and 2 wheeler, on pick up was informed they did not have one, although was all confirmed in the contract confirmation email. I am very displeased about the quality and complete mishandling, lack of customer "service" and indifference exibited by UHaul in this transaction not to mention the additional cost incurred in terms of gas and time.Philip M.
El cliente no dejó un comentario.haoaiao M.
El cliente no dejó un comentario.Russell B.
I had asked to pick up the truck in Lacombe, not in Ponoka. This added a fair bit more running around than I wanted to do. I would have preferred to have an option of an alternate location to pick up - Red Deer for instance in this case - would have been much better for me. Also, some of the items I had requested were not available. I had asked for 24 blankets but only got 6 and I had asked for a flat furniture dolly but did't get one. That was disappointing. I was 'compensated' with more time and more miles but that didn't really help - I still had to dig up other blankets and we had to carry things a lot more than I wanted...Kevin P.
location was a little hard to find but they were very pleasant to deal with once we were there. Great experience overallGary N.