Customer Reviews for Wizard of Odds
(U-Haul Neighborhood Dealer)

323 reviews

A 252062 Twp Rd 431A   Ponoka, AB T4J1R1
(Take 46 St North of 39 Ave - 53 Hwy)

(403) 783-8997

Office Hours

  • Mon: 9 am–5 pm
  • Tue: 8 am–11 am
  • Wed: 9 am–5 pm
  • Thur: 8 am–11 am
  • Fri: 9 am–5 pm
  • Sat-Sun: 9 am–12 pm
Special Operating Hours
  • 3/29/2024: 9:00 am - 11:00 am

Services at this Location:

Contact Us

(403) 783-8997

A 252062 Twp Rd 431A
Ponoka, AB T4J1R1
(Take 46 St North of 39 Ave - 53 Hwy)

Services at this Location:

Office Hours

  • Mon: 9 am–5 pm
  • Tue: 8 am–11 am
  • Wed: 9 am–5 pm
  • Thur: 8 am–11 am
  • Fri: 9 am–5 pm
  • Sat-Sun: 9 am–12 pm
Special Operating Hours
  • 3/29/2024: 9:00 am - 11:00 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David Grootjes 
Rating:
5.0

Great quality service how it should be

Layne Schneider 
Rating:
3.0

No one was there. Would be nice if there was.

Veronica Fraser 
Rating:
3.0

Ratchet straps frayed, dirty and wouldn't ratchet the vehicle I was hauling

dominick lightnning buffalo 
Rating:
5.0

Grace and her husband were very pleasant and helpful.

Dale Smith 
Rating:
5.0

Tremendous help from the team here in every way!

Wesley Szamko 
Rating:
5.0

Customer did not leave a comment.

Calvin Vaartstra 
Rating:
5.0

Customer did not leave a comment.

BOZENA ZAJACZKOWSKA 
Rating:
5.0

I think you have it working well I was very satisfied

byron tomkins 
Rating:
4.0

Customer did not leave a comment.

byron tomkins 
Rating:
3.0

Customer did not leave a comment.

Lynnette Tye 
Rating:
3.0

Due to the location being an acreage, the service was spotty making it hard to upload photos of the Uhaul upon drop off.

Cole SCHNELL 
Rating:
5.0

Customer did not leave a comment.

Gerald Goodman 
Rating:
5.0

Great experience. Really appreciated the google pin. Made it super easy to find.

MATT JAGERSMA 
Rating:
2.0

When I went to drop off truck. No one was at the location to help with the drop off. I waited over half an hour to be helped. Tried doing the truck drop off via the app and it would not pick up my location for me to proceed with the drop off.

Dominique Zawadski 
Rating:
5.0

Great quick drop off.

Pearcy Pinksen 
Rating:
3.0

Customer did not leave a comment.

Robert Steiger 
Rating:
5.0

Customer did not leave a comment.

Sophie Zawadski 
Rating:
4.0

Quicker paperwork for the rental Contract. The process has to be sped up...moving day is always a panic and it should not take more than 10 minutes especially for a returning customer...3rd time in 9 months.

Cam McArthur 
Rating:
5.0

Can’t think of anything. Great customer service!!

Sharon Cooper 
Rating:
5.0

Customer did not leave a comment.

CHRIS MCDONALD 
Rating:
4.0

Customer did not leave a comment.

Bruce Phillips 
Rating:
3.0

Customer did not leave a comment.

Charlotte Williams 
Rating:
5.0

Customer did not leave a comment.

Brad Krahn 
Rating:
5.0

Great experience! The lady there was helpful and easy to deal with! Took one stress off while moving!

LANCELOT PELLETIER 
Rating:
4.0

Was a drop off after hours but everything was good.

Beth Loehle 
Rating:
5.0

Make the location of the lockbox more clear to customers. Maybe include a photo of the lockbox so one knows what they're looking for.

Sarah Creasy 
Rating:
4.0

Customer did not leave a comment.

Shayla gadd 
Rating:
5.0

Customer did not leave a comment.

Brian HAWES 
Rating:
2.0

Location had strong cat/ammonia smell that made my eyes water

Martin Brose 
Rating:
3.0

Ensure your equipment has been checked over throughly. The tires on the rental trailer were about 70% worn out. One tire had to have air filled everyday. A inconvenient problem in very cold weather conditions. Otherwise, the trailer functioned fine.

Timothy D Ross 
Rating:
3.0

Grace was very sweet and accommodating

ANIKA KANDALL 
Rating:
5.0

Excellent Customer Service

Roselyn Guilaran 
Rating:
5.0

Customer did not leave a comment.

Thomas Alex 
Rating:
5.0

Grace is nice, prepared and organized. Her confidence and pride is evident

LOn Hutch 
Rating:
5.0

Customer did not leave a comment.

Michael Thode 
Rating:
5.0

Excellent customer service, very friendly and helpful

Jamie Copenace 
Rating:
5.0

Customer did not leave a comment.

Larry Burlingham 
Rating:
5.0

Customer did not leave a comment.

Jaime Buffalo 
Rating:
5.0

All very good

Ken Lode 
Rating:
5.0

Customer did not leave a comment.

ALVIN BELLEN 
Rating:
5.0

Customer did not leave a comment.

missee Staudt 
Rating:
1.0

When we arrived, our U HAUL was double booked. Some guy drove off in the U HAUL that was reserved for me. Had to contact U HAUL & did get a replacement which made everything complicated. This process took us over an hour. The mileage on the truck didn’t match the mileage on my online account due to the double booking of my original reserved U HAUL, which also made drop off a two hour process, phones calls redirected, time spent with the in person drop off etc.

Ginger Omeasoo 
Rating:
5.0

Can’t think of anything! Grace is so friendly and courteous. Very client focused

Kenneth GAWRYLUK-KUSTIAK 
Rating:
3.0

Customer did not leave a comment.

Karla Nevins 
Rating:
5.0

Customer did not leave a comment.

Ken Lode 
Rating:
5.0

Customer did not leave a comment.

Angela VanPelt 
Rating:
5.0

Customer did not leave a comment.

Douglas PALAMARCHUK 
Rating:
5.0

Excellent customer service!

Tammy Coates 
Rating:
4.0

Customer did not leave a comment.

CHICKU PAUL 
Rating:
5.0

Customer did not leave a comment.

Gary Colyn 
Rating:
5.0

Grace was charming and pleasant.

Frank Steil 
Rating:
4.0

Without Google maps it would be difficult to find the location.

david Hickle 
Rating:
5.0

Grace is absolutely wonderful to deal with!

Kris Millar 
Rating:
3.0

Don't lie to the customer saying fuel to be at least half full and that the back cargo area be cleaned and swept upon return .I should have been told I needed to get the truck detailed prior to returning . Being hit with the unexpected charge upon return is not ok.

Dalton Healey 
Rating:
5.0

It was just a drop location for me so I had no personal contact but they were pleasant and helpful with my questions over the phone.

Shawna Stratton 
Rating:
5.0

Customer did not leave a comment.

Graham BOYES 
Rating:
5.0

Customer did not leave a comment.

Michael MURRAY 
Rating:
1.0

Trailer had a flat tire and I had to fix it myself as no one would come out and the tire shop was backed up . Very poor customer service . Will not use uhaul again .

David Mattos 
Rating:
5.0

Customer did not leave a comment.

Sonia Kequahtooway 
Rating:
5.0

Customer did not leave a comment.

Corben RAINFORTH 
Rating:
5.0

Customer did not leave a comment.

Cody Lloyd 
Rating:
5.0

Customer did not leave a comment.

David Dalley 
Rating:
5.0

The manager was great to deal with, and even accommodated my pick up and drop off request that was just outside regular business hours. I will definitely use them again.

Jeffrey Barr 
Rating:
5.0

Customer did not leave a comment.

Robert MACMITCHELL 
Rating:
5.0

Customer did not leave a comment.

Robert MACMITCHELL 
Rating:
5.0

Customer did not leave a comment.

Robert MACMITCHELL 
Rating:
1.0

I had to drive for 2 hours just to pick one up and I booked days prior

RYAN BRODIE 
Rating:
3.0

I rented a 20' truck and a 5x8 trailer, the trailer was $1000 and the truck was $1300. Crazy over priced and it seems like no one in the Uhaul world cares. And if I hear nothing back from this review, then it will prove that you don't. Steve Klassen

Steven KLASSEN 
Rating:
1.0

Brought us a 10ft truck instead of a 20ft then told us to wait in ponoka for an hour for the 20ft wich didnt arrive until the next day

Diclan Kavgadoulis 
Rating:
5.0

Customer did not leave a comment.

Jerry BYSTERVELD 
Rating:
5.0

Customer did not leave a comment.

Elesha Saddleback 
Rating:
5.0

Customer did not leave a comment.

Freda YELLOWBIRD 
Rating:
5.0

Customer did not leave a comment.

William MARTIN 
Rating:
5.0

Very friendly and accommodating services.

Jocelyn Rabbit 
Rating:
5.0

Customer did not leave a comment.

Chelsea THOMAS 
Rating:
5.0

Customer did not leave a comment.

Nicolaas Nel 
Rating:
5.0

Customer did not leave a comment.

GORDON GROGAN 
Rating:
5.0

Customer did not leave a comment.

ALFREDO CABRERA OSORIO 
Rating:
5.0

Customer did not leave a comment.

dan vercruysse 
Rating:
5.0

Customer did not leave a comment.

Sharlene Padgham 
Rating:
5.0

Customer did not leave a comment.

Shane St Germain 
Rating:
5.0

Customer did not leave a comment.

Kamala Reddy 
Rating:
5.0

Customer did not leave a comment.

MARG BARR 
Rating:
5.0

Customer did not leave a comment.

Jason Shawn OTTE 
Rating:
5.0

Customer did not leave a comment.

JORDIE DWYER 
Rating:
5.0

This location was very helpful.

Skyla Northwest 
Rating:
5.0

The Wizard of Odds location was easy to access and Grace was helpful and nice to deal with. We were originally supposed to pick up our Uhaul from the dealer on 48 Ave. and Riverside Dr. in Red Deer but the guy made up stories and lied to us about the truck we had already scheduled because he didnt want it going on a one way trip. He wants all the larger units to be return trips and will only give the 15' trucks for one ways. This put us two hours behind schedule as the nearest truck of the size we needed was almost an hour drive away. The other Uhaul location in Red Deer, on 67 St., while not having the size of truck we needed that day, were very helpful and I would recommend anyone in the area looking for a truck to go to them and avoid that other character.

MATT EAGLESON 
Rating:
5.0

Very helpful and accommodating. Would recommend without hesitation

Bradley Swainston 
Rating:
5.0

Customer did not leave a comment.

Arlene Sauer 
Rating:
5.0

Customer did not leave a comment.

Randy Pye 
Rating:
5.0

Again the app would not let us check out I had to phone A u haul place to get the truck manually check in

Craig LARNIE 
Rating:
4.0

Grace and her husband at Wizard of Odds were wonderful to deal with. We had a minor mix up on our end and they were very understanding, and happened to be prepared in an event a mix up like ours may happen! A great way to run a business. We had issues with the uhaul app and getting it to work with the 24/7 pick up and drop off feature. This was frustrating but we were very happy with our overall experience.

Meagen Kreil 
Rating:
5.0

Customer did not leave a comment.

Richard Olsen 
Rating:
5.0

Customer did not leave a comment.

Kevin Luft 
Rating:
4.0

Customer did not leave a comment.

Sandra Lund 
Rating:
4.0

Did not get the chance to drop off the car myself but I was well served as this is where I di the booking

wilfred kepsue 
Rating:
5.0

Customer did not leave a comment.

Gordon Klaassen 
Rating:
5.0

Customer did not leave a comment.

wade nicholson 
Rating:
3.0

No blankets when I ordered 6 dozen.

Brendon Friesen 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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