Need better phone signal to do self checkout on the app. Perhaps a free WiFi hotpot in he parking area for customers would help.
Samy H
Customer Reviews for Wits Auto Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The experience at Wits was amazing. Kind and respectful. I had an issue with the road side assistance. They got there in about 2 to 3 hours after contacting them. The person that they sent didn't have jumper cables and he pulled my car from the rear and broke my rear axle. He did what he came to do. Put my car back on the tow dolly. But left me with other problems.
GARY CThe facility is nothing like where I picked up the trailer but the people were extremely helpful and made up for the lack of a dedicated facility. I have used Wits before and would definitely use them again they just don't have the best yard and facilities
Dennis CThis was one of the easiest and best experiences I have had renting a Uhaul. They got the truck ready in a timely manner. Explained everything in detail to me and treated me with respenct!
SCOTT MLocation had all the equipment ordered and the staff was friendly. Really didn't have to wait and drop off was a breeze. Parking lot is a little tight.
JARED FThe truck definitely needs a lot of maintenance- it is very old and loud and shaky and smelly. One of the heads lights is out and the tires are a mess. Didn't feel like a safe vehicle.
MELIA MThe whole experience was perfect
PHILLIP PBest drop off location in our area. There's always seems to be someone working late and able to help. We dropped off close to 10PM - No problem they took care of us!
ELI CExtraordinario servicio al cliente
EDUARDO LDrop off was easy and they helped my park the trailer.
DAVID HThe pickup lot was cramped, tiny, and appears to have 4-5 businesses operating out of it. The trailers were parked extremely close together, in a way that made it very close to impossible to get out without hitting anything. In addition to all this the staff was generally unpleasant and unhelpful. The trailer CLEARLY was never checked to be sure it was fit for service. The front right hand d ring tie down point was missing, and the wooden rail was partially ripped off. Leaving me no way to tie the motorcycle I was transporting down. I had to then transport it laying down, entirely defeating the purpose of renting a trailer (to keep it safer than in the bed of my truck) Additionally the door was very difficult to open/close due to lack of maintenance/lubrication. Also the tires on the trailer were low to the point of it being unstable at any reasonable speed. And the best part is this location charged over 2x more than I paid for the same trailer at a different location a month previous. I would absolutely not recommend renting from this location. Terrible service and complete disregard for the condition of the equipment they're happy to charge a steep premium for.
JOSHUA RI had a reservation for Marshall rd in wappingers falls ny. When I got there they didn't have a truck . I had to travel 5+ miles to get another truck at a different location in fishkill and I did not get any reimbursement or anything. Very disappointed in my experience.
TREVOR LThe locks on the lock boxes were completely unusable/frozen or something I had to call the 800 number and they encouraged me to force the lock since the code was in correctly but the little lever would not move for anything. I had to bang on the lock in the freezing cold for like 10 minutes to get it to open. Please replace the locks or oil them or something.
Patricia DNo comments for improvements
LAWRENCE PJust have a truck ready and you are good to go
HERACLIO RThe holiday hours were misleading on the website, but in the end it was not an issue.
ROBERT MVery Easy to work with.
LARRY LThey didn’t have the truck ready for pick up when I arrived and it took them a bit of time to get the truck.
EUGENIA LOnly “complaint” is that the truck smelled strongly like cigarette smoke when I picked it up
LISA DVery friendly and helpful
LOUISA LCustomer service was EXCEPTIONAL !!!
Jennifer CPrompt service and easy pick-up Polite and genial customer service
ALEXANDRA Lwits Auto was very helpful and nice people to talk to. I will definitely rent a uhaul from them again when I need one. Thanks Ed
EDWARD LThe vans fuel economy and ride comfort exceeded my expectations.
CHRISTOPHER JDirty van
ALEXANDRA NSimply, do not double or TRIPLE book equipment and vehicles!
Brian RI couldn't understand why I couldnt pick the time I wanted with the on-line reservation process, but other than that the process and person who helped me was excellent
jon zI drove a grand total of 11 miles. The gas on dash was a notch below Full. I put 1 gallon and half back into truck $5.00 ....my electronic receipt has a $20 gas surcharge....11 whole miles....I did... Do the math... Never again use u haul. .
David VThe experience was fine. They came and picked me up for a fee only problem with the truck. There was a couple of small items, trash in the cab other than that it was all good.
Paul JVery accommodating.
STUART SEverything was pretty straightforward and easy. Looks like you got it down.
DAVID Rtruck had 2 bald tires im front/ needs a wheel alignment, weather stripping around passenger door i had to fix
MARK FPicking up van was a mess, they were training a new hire and during the process they somehow doubled booked me, when i went to return van and use app the check out it told me i had put over 5k miles on rental - i drove 72 miles total.I had to spend an hour on phone with customer service in order for me to drop van off. Van itself was in great shape the customer service was lacking.
Jorge RKeep doing what yall are doing! Yall did a great job.
Machelle COnline process for pick up and return was problematic
Loretta PEverything went well there’s no improvement needed
SHELTONL PPatti provide great customer service and she was well informed.
Elizabeth MIncrease the variety (open-bed vs covered) trailors available
MARK BThere was dog poop 💩 n the truck and on the door, awful!
Kenneth RThe uHaul mobile app is too complicated and too laborious. I had to upload my driver's license multiple times and the return process was too long.
Rommel PYour mobile application can use significant improvement! It kept crashing while I was attempting to pick up a truck. 30 minutes later, I was assisted by someone on the help line. The truck was clean but was left 3/4's of a tank of gas.
DAVID JAlways a pleasure to deal with the folks at Wit Auto!
Robin JOverall a great experience. Would definitely rent from Wits Auto Repair again. Gracias
Matthew SYour App sucks. To slow or doesn't work at all.
John BYour app is horrible. Needs to be optimized. Couldn't go back to retake photo after accepting it by mistake. Has to call u haul to fix this. That's crazy.
JOHNA BEverything was on point, thank you
Naeem B