Comentarios del cliente para Wits Auto Repair Inc
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de Wits Auto Repair Inc
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John H. en
The cargo van was BASICALLY clean. I ordered 6 blankets, and when I picked up the van, they were in a pile in the cargo area. That's OK, however, most of them had numerous grease spots on them, and I could not use them since I was hauling upholstery furniture.
Laura K. en
Excellent service. Top notch and easy. Thank you.
Denise R. en
Have a separate area for customer cars indicated with signs. A little confusion between cars being worked on bs customer parking for rental. No designated parking area. Service was wonderful. Front desk girl was very very nice and helpful. The workers were very cooperative and friendly staff.
John P. en
Took a very long time due to computer glitches.
KRUNAL S. en
Great Front office person and accommodating and flexible to customers situation
Edward K. en
Everyone there was very friendly and helpful. Hooked up the trailer and disconnected the trailer for us and again very friendly. We will definitely rent from Wits again.
Dennis S. en
The owner of the pickup location was rude and annoyed that he had to stop what he was doing to get the car transport trailer I was picking up ready for me. I arrived on time and the trailer was still hooked up to a uhaul rental vehicle. The trailer itself was old and not well maintained. Based on this experience I would not rent from Uhaul again. I have been a loyal uhaul customer in the past but will seek a different rental company for my future needs.
Frances D. en
I took the truck on Friday, April 12th at 4pm. Was told I needed to get it back by Sunday, at 3:30. I added another day, till Monday, Apirl 15th in case I could not get it back. I returned the van on Sunday at 5:15. When I called Uhaul on Friday, I was told if I brought it back on Sunday I would not be charged for Monday. I was charged anyway for the extra day. Uhaul told me one thing, and I was charged another.. will never use either Uhaul or Wits again.
THOMAS M. en
I always love renting from wits
Cory D. en
Everything went nice and smoothe. I would reccomend and use Wits Auto repair for all of my Uhaul needs
Ian B. en
You have a good crew at this location, overtly eager to improve. Please maintain your cordial & cooperative manner. Thanks, Kathleen Mc Kiernan Ian Blackman
Shawn W. en
100% !
JOHN C. en
All is good
Karen L. en
this was the easiest and most pleasant experience that I've ever had with uhaul. I will rent any future trucks through this location. Everyone was really nice. When we told them what we needed to move they suggested that we use a dolly. We were very grateful for the advice because it would have been impossible to move without it. I will highly recommend the Wit's location to anyone that I know looking to rent a vehicle.
Amy F. en
When I scheduled our pick up and drop off, it was made clear that we would be dropping off at this location. We had the rental beginning on Sunday, 1/27 and were told we had two days with the truck. We only needed the truck until Monday evening (1/28) - and promptly dropped the truck off when we were done. I put the key in the drop box and the truck was left around 8 pm on 1/28 at this location. I received an email yesterday (1/30) stating that the truck had not been returned yet and asked for details of my contract and where I dropped off. I promptly sent an email back stating the above information. I then got an email this morning with my receipt with a charge of $40 for having the truck for an extra day. I DID NOT have the truck an extra day - I only had it until Monday night. I have since replied to the customer service email attached to the receipt that was emailed and am hoping this will be resolved soon with no further issues. I have used UHaul several times, and have never had an issue with anything. I am very unsatisfied with my experience this time around. I've had to take time out of my day on two separate days in order to address something that shouldn't even be an issue. I will be thinking twice about using UHaul again next time I have moving truck needs.
CORRADO I. en
Staff was very friendly and accommodating.
Jason T. en
The people who work there were great. The U-Haul check-in phone app, though, was confusing and I wasn't even sure if I checked in correctly. U-Haul needs to create a better app for autonomous check-ins.
michael b. en
great staff easy to work with
freddy l. en
Pick up was quick and easy. Thank you
Vincent R. en
plain, simple, efficient, effective - perfect
Justin O. en
The interior of the van was disgusting, there was an obscene amount of rust flakes and oily substances on the flooring which got on to my belongings during moving.
Joseph B. en
The front desk worker could have been a little friendlier. She was not much for customer service.
Ed t. en
The rating seems worse than the experience. The staff was good, checking the brake/parking/signal lights and showing me how/when to check the hitch, but the place seemed crowded with cars, trucks, trailers, etc. I want to note that on the trailer the major lights worked (brakes, rear parking, and turn signal), but there were two side lights that did not, the left front one and the right rear one.
JIM C. en
Everything went as planned. Pick up and drop off could not be any better. Thank you
ROSEANN S. en
Excellent service, would highly recommend.
Chris M. en
Janine Mike and the crew are amazing. If you don’t rent from them your crazy. They made my move a pleasure. Thanks guys Chris
MICHELE G. en
Keep up the good work. We were greeted as soon as we arrived in the door. The staff was friendly and courteous!
DUAN P. en
SWEEP THE CARGO AREAS OUT. HAD TO SPEND 20 MINUTES SWEEPING BEFORE I COULD LOAD UP.
Harry R. en
Monthly I rent the cargo van and do the same amount of miles each month. However, this month the van used twice as much fuel than in all the previous months . Maybe something is wrong with the fuel gauge!
Jaclyn C. en
Easy to get to off of Route 9, as I was moving from Chelsea Ridge. It was tough to find a spot to park in the lot at Wits / I wasn’t sure where to park while running in to get the keys. The lady behind the desk didn’t seem to be in a good mood, but whatever, just picking up a rental truck I guess!
charles s. en
very accommodating on short notice
arthur b. en
Very accommodating. Clean truck, viewed in advance to get all inside dimensions. Perfect truck. Great experience on U-Haul's busiest weekend.
JOE W. en
Always fast excellent service at wits !
Tamika M. en
Very polite staff.
Jose M. en
It was upsetting that I rented 2 vans for the same day. One under my name Marci Gray and one under my husbands Jose Medina. We made 2 trips from our apartment in fishkill to our new home in Southbury CT. The Uhaul place charged my husband for 50 more miles which was impossible since we both drove the same mileage. when I brought this up to them they did not agree and it is a flat out innacuracy because we followed each other back and forth all day so the mileage is the same.
LAURINDA D. en
Very friendly
Raymond W. en
I'm so upset we were charged an extra day, when we returned the truck less than 24 hours that we had. Now we have to go through the process of requesting our money back. This is a huge inconvenience and it's our money. Very disappointed at the end. Also, the drop off was crowded with other businesses in the lot. Didn't know where to park the truck and trailer.
JOHN C. en
It was a very pleasant experience, I don’t know how it could be better!!
Thomas M. en
IMG_6375.JPG Rental was extremely dusty and dirty. Furniture had to be cleaned due to unacceptable conditions of U-Haul rental. Pictures posted .
John S. en
My vehicle did not have the correct electrical connection. (A "flat four") It had a round 6. The place did not have an adapter to lend or sell me. They just tied off the electrical and let me leave without working lights. They said this would be OK. I did not think it was OK and drove to an auto parts store and bought an adapter.
Nick R. en
Very friendly environment
Sean M. en
I was satisfied with the service I received at Wits Auto Repair. The equipment was as expected and the service was satisfactory. I was very dissatisfied, however, with my online U-Haul experience of reserving a truck and changing my reservation. U-Haul confirms in an email a reservation with a local agent but does not list a telephone number. Why not? It sends a link to a reservation number but does not allow access to the information without opening an account with U-Haul. In an update, it changed my local agent without warning so that I had to call both agents to find out which one had my reservation. Calling U-Haul itself was an exercise in frustration, with long holds while waiting for a representative. If the point of the online process is to facilitate reservations, U-Haul needs to devote some time, care and attention to its website and processes.
George B. en
Trailer lights did not work properly. I was told by the Uhaul agent that it was my vehicle causing the issue. He continued to work on the trailer light for approximately 30 minutes and managed to ge them to work somewhat. I had my vehicle checked out by a professional, my wiring was found to be working fine. Trailer lights worked intermittently when they wanted to but from different controls all the while my signal, brake, emergency lights & headlights worked fine. I was also charged $40.00 more than what Uhaul quoted to me. I was told by the agent secretary that Uhaul gave me the wrong quote. NEVER again wil I use UHAUL. NEVER AGAIN!!
JOE W. en
This U-Haul location at WITS AUTO is always so very helpful and accommodating . I appreciate their outstanding customer service!!!
James W. en
tire needs to be changed on trailer
Timothy B. en
I recently had a bad experience at the Poughkeepsie location. Wit's was the complete opposite... excellent experience! The owner stayed after hours to arrange the truck that I rented . The staff was extremely friendly, courteous and helpful. The starting contract matched the mileage and fuel tank readings in the truck. There was no waiting and the staff made sure I was happy. This location should serve as a training location. Everything was perfect! I will definitely rent from them again.
Charles A. en
Everyone at Wits Auto was super helpful! This was a very easy process! Highly recommend!
JOE W. en
Their service was outstanding!! They always very helpful at Wits Auto .
David G. en
Best location I’ve ever been to. Terrific staff too.
Rick C. en
every location should have a spare of keys in case of accidental lock out. Or, vehicles should not allow accidental lock out.
Luis C. en
The rental agreement indicate full tank but it was more like 3/4 full only. The floor of the truck have black oil slick. Actually, almost cost one of my movers to slip.
charles s. en
first time there and they helped fix a billing glitch. Very satisfied with their service
Alex G. en
Move the trailers from the hill. Had a terrible time backing it into place where it was. Sorry for the way I left it, had no choice was by myself, scratched my truck too! :(