Comentarios de los clientes para Wise Buys

Never got security deposit back yet three days later

Everything was taken care of in an excellent manor

do NOT trust the UHaul website. Just go to Wise Buys direct to reserve the truck/tailer

This neighborhood place took good care of. The place I went to pick up my truck along with my crew of movers gave away my truck that UHaul corporate arranged for me the day before. I certainly didn't agree to forfeit my arranged truck. I was very outraged by their actions. I realize the discounted rate corporate arrainged wasn't in their interest to keep, so getting full rate was more inline with their interest. I will definitely consider other options in future my concerns may become expressed through social media. Please correct your policy of giving away vehicles. If that means charging for no-shows then that's the worldly accepted practice for no-shows.

I had to pay for 2 extra days because it would have cost me 3 times as much to drop it off 1 way

Very friendly, easy-going staff. Helpful gentlemen that hooked my trailer up was super informative and respectful. I thoroughly enjoyed my service

Very helpful, professional, and friendly folks. I will be back!

state gas tank size

Always friendly and helpful customer service. Will continue to rent from this location!

Good experience

Guys were helpful and checked it over. The trailer worked as advertised. Thank you

I have had many rentals and always choose and reccommened Wise Buys!

My biggest problem is the trailer lights did not work properly. My wife and son picked up the trailer and didn't think to check them. I know they are under staffed but usually someone comes out a helps hook up and check, which they didn't do.

Printed documents when picking up and explaining the drop off procedure if the place is closed; I was charged an extra day because this information was not available to me and I had to drive back home to look it up on line which caused the trailer to be late and an extra days charge.

Easy in and easy out. Great friendly people to deal with. Very satisfied. Keep up the good work.

Have a person working during the hours you say you are open.

Good guys.

I did self check in. The cab of the truck was very dirty. I was not happy but did not have the time to worry about it. Once I got checked in and turned on the engine the engine light was on and when I looked up I noticed the windshield was cracked. I had to call roadside and get them to set up a switch out 10 miles away.

Drop off was not explained. But when I call they were helpful and handled the situation

Install back-up cameras on trucks.

The best

Tried to give me a dirty truck. The wipers were broken, the windshield was filthy, Mud and dirt all over the inside and road salt smeared all over the inside of the trailer. When asked about getting a different truck they told me that they didn't have anything else. They then gave us a different truck to use and asked if we could bring it back to them even though we were renting for a one way- across state rental. They had poor customer service. Would not rent there again.

Did not receive my moving blankets and ordered! Truck was filthy!

Easy truck rental process here.

I was able to pick up the u-haul with no issues, and provided them the info needed (They do need to get a copy machine to make a copy of your license instead of taking a picture of the license on their phone for their records. I indicated "average" due to the inside being a messy due to being connected to a resale shop, and some inappropriate conversations happening in ear distance that I could hear. But the pick up and drop off of the u-haul was very easy, the 2 different women that I had to deal with were very pleasant, and efficient. On the weekends (and Friday's are considered the weekend) you do pay per mile, so if you have to move, try and move during the week - that is the only downfall - not really knowing the miles you'll drive the truck for the move to and from the u-haul shop, and having to be charged the difference from when they originally put a hold on your credit card.

Thanks for all the help...!! Randy McCoy

Actually, I found my experience to be very enjoyable. Everyone was professional and quite pleasant.

I reserved a 26' truck 2 months prior to my move date, I called 1 week before my mo e date to ensure I still had my reservation. I called 2 days before just to make sure as i had a team of about 12 coworkers and friends coming to help me move. When I showed up , the manager told me that he didnt have my truck and I could have a gift certificate instead. There were at least 2 other 26' trucks on the lot along with a few 20' trucks. I asked why I cannot get one of those as I am here first and he said those are reserved for other people who will pick them up later. I asked to speak to a manager, he - Jake said he was the manager and there was nothing he could do. What is the point of making reservations if they arent going to be held?

I do not like the cell phone interaction or having to take 2 photos and upload them. However it could be worse.

Very friendly and helpful.

Would definitely highly recommend this uhaul dealer to others great location and excellent staff ????????????????

I don't know about improvement but Sandra was very polite and very professional. She has such a pleasant and bubbly personality and also she is very knowledgeable and we'll spoken. I will drive from Port Huron to New Haven for my Uhaul everytime I need one.

Nothing, people were very friendly and curtious

Went way beyond and honored what we were quoted! We very much appreciated it

*Comment: This facility is fantastic. The people are down to earth and care about their service and equipment. Most important they are competent (mechanically and office) and back their word and actions. *No improvements

Wise guys was awesome to deal with!!!

The truck needs to be checked the steering was loose and acting like it went into neutral on its on one time. Make sure to always service your trucks

Great customer service with plenty of options to choose from! The vehicle I rented was newer and well maintained!

Wayyyyyy to long of a wait time. Was sent back out to my car 3 times for things they knew they needed. They had trouble with another truck a customer rented. So because there is only one person who was working or knew what to do. It took one hour and ten minutes to rent a small 5x9 trailer. Truly horrible experience.

Excellent service from everyone at wise buys. Going back in a couple weeks!

How about hiring competent workers who will actually pick up the phone will you're running late and can understand what you're saying? I tried to call to tell them I was running late and the girl who answered the phone was stupid and there was a misunderstanding and due to that, I was charged for an extra day. I will never ever use this location again and will make sure everyone will know about my experience.

Truck rental went well, payment issues being charges for GAS !!! I used 35 miles on truck I put 3 gals gas in.. was charged 5.5 gal $25.5 for..??? First 35 miles shouldn't be 5 gals and I put gas in the dispute with dealer was where the gas line was.. ?? I have invoice that's faded with highlight 3 qauter tank. Which was little below.. when I returned was at or near when picked up.. Of there's issues the truck should be full upon pu and return.. but again I put 3 gals in and only used 35 gals.. Thanks you for your time in the matter.. If I did not put in gas I would not be complaining, but I feel it's somewhat a scam charge $25 for gas.. Jason Heywood 5864843332

Amazing service kind people very reasonable will def go back

The trailer they first assigned me had a bald tire and another tire that was dry rotted. I was able to choose the best one I could find but the person checking ti see if the lights worked failed to tell me the running lights were out, I found out later when I got pulled over that night. I had to spend $35 at a gas station to get something that could be used as a running light on the trailer.

Great people Great service

the trailer did not have a jack to help with lifting the trailer on, luckily there was someone to help, but when we dropped it off late in the evening we had a lot of trouble getting it off.

When using online pickup, advised that the process is long and adjust the time allotment for the rental accordingly.

Lower your prices.

Friendly staff clean and good working trailer.

Truck was clean and ran well. Location charged for a second day although truck was returned early due to lack of communication between employees. Responded to uhaul receipt to resolve issue but have not received any correspondence.

I delivered the trailer at night after they closed I backed up the trailer in a narrow spot had to move another trailer that someone left in the middle of their turn around might not have been them just whoever used it and dropped it off at night like I did. But mine was backed into a place for easy hook up

very accomidating

Ladies were great & tried to rectify the problem but the manager who could rectify the was insulting & accusing;.